What are the five elements in the management process?
A) plan, direct, update, lead, and supervise
B) accounting, finance, marketing, operations, and management
C) organize, plan, control, staff, and manage
D) plan, organize, staff, lead, and control
E) plan, lead, organize, manage, and control
Answer: D
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Operation Management Chapter 1
- What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members?
- A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include:
- Which of the following is NOT among the ethical and social challenges facing operations managers?
- Which of the following statements about challenges in operations management is FALSE?
- Current challenges in operations management include all of the following EXCEPT:
- A cleaning company uses $10 of chemicals, $40 of labor, and $5 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 50%. By what percentage has multifactor productivity fallen?
- A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen?
- A small metal shop operates 10 hours each day, producing 100 parts/hour. If productivity were increased 20%, how many hours would the plant have to work to produce 1000 parts?
- Productivity tends to be more difficult to improve in the service sector because the work is:
- The service sector has lower productivity improvements than the manufacturing sector because:
- Three commonly used productivity variables are:
- Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?
- The factor responsible for the largest portion of productivity increase in the United States is:
- Productivity can be improved by:
- Which of the following nets the largest productivity improvement?
- Which productivity variable has the greatest potential to increase productivity?
- The total of all outputs produced by the transformation process divided by the total of the inputs is:
- Productivity measurement is complicated by:
- The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand, they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened to productivity?
- The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately:
- The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?
- Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves per shift. If the production is increased to 2000 valves per shift, labor productivity will increase by:
- Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be:
- Gibson Valves produces cast bronze valves on an assembly line. If 1600 valves are produced in an 8-hour shift, the productivity of the line is:
- A foundry produces circular utility access hatches (manhole covers). Currently, 120 covers are produced in a 10-hour shift. If labor productivity can be increased by 20%, it would then be: