Archive for March 2021

When IBM acquired Lotus, a meeting was held between IBM senior vice president John Thompson and a group of Lotus senior managers. In preparing for the meeting, the Lotus crew had donned the conservative suits and ties they thought were expected in the traditionally buttoned-down IBM. They were shocked when Thompson showed up for the meeting in a T-shirt and jeans because he was trying to look like a Lotus employee. Now that Lotus and IBM are intertwined, this meeting is often described as a way to emphasize that both groups now have consistent values. This would be an example of a(n):

When IBM acquired Lotus, a meeting was held between IBM senior vice president John Thompson and a group of Lotus senior managers. In preparing for the meeting, the Lotus crew had donned the conservative suits and ties they thought were expected in the traditionally buttoned-down IBM. They were shocked when Thompson showed up for the meeting in a T-shirt and jeans because he was trying to look like a Lotus employee. Now that Lotus and IBM are intertwined, this meeting is often described as a way to emphasize that both groups now have consistent values. This would be an example of a(n):



a.corporate narrative

b.human resources anecdote

c.anecdotal evidence of success

d.organizational story

e.scenario



Answer: D

The Edmonton Oilers ice hockey team developed a sense of history for its current players by raising banners showing successful seasons (five Stanley Cups!) and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using?

The Edmonton Oilers ice hockey team developed a sense of history for its current players by raising banners showing successful seasons (five Stanley Cups!) and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using?



a.organizational complexity and consistency 

b.organizational benchmarking

c.cultural laddering

d.organizational stories and organizational heroes

e.behavioral addition and behavioral substitution



Answer: D

______ is/are a primary source of organizational culture.

______ is/are a primary source of organizational culture.



a.The company's founder

b.The organization's competitive strategy

c.The industry in which the organization operates

d.Employees

e.Customers



Answer: A

When IBM acquired Lotus, a meeting was held between IBM senior vice president John Thompsonand a group of Lotus senior managers. In preparing for the meeting, the Lotus crew had donned theconservative suits and ties they thought were expected in the traditionally buttoned-down IBM. Theywere shocked when Thompson showed up for the meeting in a T-shirt and jeans because he was tryingto look like a Lotus employee. This anecdote illustrates:

When IBM acquired Lotus, a meeting was held between IBM senior vice president John Thompsonand a group of Lotus senior managers. In preparing for the meeting, the Lotus crew had donned theconservative suits and ties they thought were expected in the traditionally buttoned-down IBM. Theywere shocked when Thompson showed up for the meeting in a T-shirt and jeans because he was tryingto look like a Lotus employee. This anecdote illustrates:



a.the importance of visionary thinking 

b.extrinsic motivation

c.differing organizational cultures

d.changing sociocultural environments

e.how changes in the general environment can lead to uncertainty



Answer: C

A McDonald's restaurant executive was asked if he thought McDonald's has suffered because of itsslow adaptation to changing consumer tastes. He responded, "It's been such a successful businessmodel that you're always bouncing between 'let's do it because it works' and 'if it's not broken, don'tfix it.'" This dichotomy of how its management thinks about change would be part of McDonald's:

A McDonald's restaurant executive was asked if he thought McDonald's has suffered because of itsslow adaptation to changing consumer tastes. He responded, "It's been such a successful businessmodel that you're always bouncing between 'let's do it because it works' and 'if it's not broken, don'tfix it.'" This dichotomy of how its management thinks about change would be part of McDonald's:



a.internal environment

b.consumer environment

c.sociocultural environment

d.general environment

e.environmental differentiation



Answer: A

Many police agencies experience difficulties when trying to motivate officers to enthusiasticallyembrace a community policing philosophy. Agencies often start costly community policing programsonly to find that few officers actually partake in the transformation while most continue to operateunder traditional reactionary modes of law enforcement. This reluctance to change would reflect the _____ of the police departments.

Many police agencies experience difficulties when trying to motivate officers to enthusiasticallyembrace a community policing philosophy. Agencies often start costly community policing programsonly to find that few officers actually partake in the transformation while most continue to operateunder traditional reactionary modes of law enforcement. This reluctance to change would reflect the _____ of the police departments.



a.managerial environment

b.internal environment

c.company environment

d.general environment

e.organizational structure



Answer: B

When Ivory started work at Henderson Textile Co., she was amazed at its employees who would takethirty-minute restroom breaks, leave for the day at 2 p.m., and generally belittle the company's management. Such employees' actions most likely developed as a result of a faulty:

When Ivory started work at Henderson Textile Co., she was amazed at its employees who would takethirty-minute restroom breaks, leave for the day at 2 p.m., and generally belittle the company's management. Such employees' actions most likely developed as a result of a faulty:



a.general environment

b.benchmark

c.response to an opportunity

d.organizational culture

e.formalization strategy



Answer: D

Which of the following statements about cognitive maps is true?

Which of the following statements about cognitive maps is true?



a.Cognitive maps are simplified models of how consumers approach decision making. 

b.Cognitive maps summarize the perceived relationships between current customers and potential customers.

c.Cognitive maps are designed to be used only under conditions of very low uncertainty.

d.Cognitive maps may help managers make more effective decisions regarding actions onthreats or opportunities.

e.Cognitive maps are often referred to as perceptual maps



Answer: D

Kodak makes both camera equipment and paper for printing pictures. Kodak would view the growing popularity of digital cameras as a(n) __________ in its external environment if it considered howdigital cameras affect sales of cameras that use film. On the other hand, Kodak would view thegrowing popularity of digital cameras as a(n) __________ in its external environment if it consideredthe amount of Kodak processing paper used in printing pictures made by digital cameras.

Kodak makes both camera equipment and paper for printing pictures. Kodak would view the growing popularity of digital cameras as a(n) __________ in its external environment if it considered howdigital cameras affect sales of cameras that use film. On the other hand, Kodak would view thegrowing popularity of digital cameras as a(n) __________ in its external environment if it consideredthe amount of Kodak processing paper used in printing pictures made by digital cameras.



a.strength; weakness

b.risk; certainty

c.opportunity; threat

d.certainty; risk

e.threat; opportunity


Answer: E

Managers should NOT use environmental scanning to:

Managers should NOT use environmental scanning to:



a.reduce uncertainty

b.stay up-to-date on factors in their industry

c.develop and implement their organizational strategies

d.develop and sustain their organizational culture

e.improve organizational performance



Answer: D

An organization called 85 Broads is sponsoring a "no purchase day" on October 19th to bring attentionto the gap between women's purchasing power and their representation in boardrooms and executive positions. They are asking consumers to engage in:

An organization called 85 Broads is sponsoring a "no purchase day" on October 19th to bring attentionto the gap between women's purchasing power and their representation in boardrooms and executive positions. They are asking consumers to engage in:



a.social responsibility

b.cause management

c.lobbying

d.countertrading

e.a product boycott



Answer: E

The National Rifle Association used a _____ approach to counter Democratic efforts to ban privategun ownership in 2004. It created an advertising campaign to convince people to vote against theDemocrats and their platform.

The National Rifle Association used a _____ approach to counter Democratic efforts to ban privategun ownership in 2004. It created an advertising campaign to convince people to vote against theDemocrats and their platform.



a.media boycott

b.narrowcasting

c.media advocacy

d.cause marketing

e.lobbying



Answer: C

An ad paid for by Franklin Mutual Insurance Company encourages people to be proud of their countryand its military. The ad was not designed to sell any product of the company—rather it is designed tocounter efforts by some to malign U.S. actions in the Middle East. This ad would be an example of:

An ad paid for by Franklin Mutual Insurance Company encourages people to be proud of their countryand its military. The ad was not designed to sell any product of the company—rather it is designed tocounter efforts by some to malign U.S. actions in the Middle East. This ad would be an example of:



a.narrowcasting

b.institutional communications

c.media advocacy

d.a product boycott

e.lobbying



Answer: C

The Rainforest Alliance works to conserve biodiversity and ensure sustainable livelihoods bytransforming land-use practices, business practices, and consumer behavior. The Rainforest AllianceCertified Seal of Approval makes it easy for consumers to know they are buying a sustainably produced product. This nonprofit _____ has convinced McDonald's restaurants in Europe to use itscertified coffee beans.

The Rainforest Alliance works to conserve biodiversity and ensure sustainable livelihoods bytransforming land-use practices, business practices, and consumer behavior. The Rainforest AllianceCertified Seal of Approval makes it easy for consumers to know they are buying a sustainably produced product. This nonprofit _____ has convinced McDonald's restaurants in Europe to use itscertified coffee beans.



a.advocacy group

b.industry regulatory agency

c.World Trade Organization

d.green marketer

e.humanist organization



Answer: A

An organization called 85 Broads is sponsoring a "no purchase day" on October 19th to bring attentionto the gap between women's purchasing power and their representation in boardrooms and executive positions. 85 Broads is an example of a(n):

An organization called 85 Broads is sponsoring a "no purchase day" on October 19th to bring attentionto the gap between women's purchasing power and their representation in boardrooms and executive positions. 85 Broads is an example of a(n):



a.lobbyist

b.advocacy group

c.boycott

d.cause marketer

e.social management



Answer: B

Small manufacturers often are successful because Wal-Mart agrees to carry their products. If Wal-Mart does not like a price increase, it often will refuse to do business with the manufacturer. At this point, many small manufacturers will offer price reductions because they fear failure if they lose theWal-Mart account. The relationship between these small manufacturers and Wal-Mart can bedescribed as:

Small manufacturers often are successful because Wal-Mart agrees to carry their products. If Wal-Mart does not like a price increase, it often will refuse to do business with the manufacturer. At this point, many small manufacturers will offer price reductions because they fear failure if they lose theWal-Mart account. The relationship between these small manufacturers and Wal-Mart can bedescribed as:



a.buyer dependent

b.relationship based

c.transformational

d.supplier dependent

e.none of these



Answer: A

At one time it was very difficult for independent booksellers to carry all the books from the different publishers. Book ordering was time-consuming and frustrating when orders did not arrive in a timelyfashion. Returning unsold books was an equally miserable experience. The creation of IngramDistribution allowed the booksellers to streamline the ordering and return procedures. Ingram made allthe books bookstore owners wanted to carry available in one centralized warehouse. Many new bookstore owners would be unwilling and/or unable to return to the method of ordering books from theindividual publishers. This is an example of the creation of:

At one time it was very difficult for independent booksellers to carry all the books from the different publishers. Book ordering was time-consuming and frustrating when orders did not arrive in a timelyfashion. Returning unsold books was an equally miserable experience. The creation of IngramDistribution allowed the booksellers to streamline the ordering and return procedures. Ingram made allthe books bookstore owners wanted to carry available in one centralized warehouse. Many new bookstore owners would be unwilling and/or unable to return to the method of ordering books from theindividual publishers. This is an example of the creation of:



a.buyer dependence

b.pure competition

c.transactional freedom

d.supplier dependence

e.resource scarcity



Answer: A

White Castle is a fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?

White Castle is a fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?



a.an increase in the prime lending rate

b.local health inspectors

c.class-action suits against all fast-food restaurants

d.inflation

e.all of these



Answer: B

Regulators in the European Union have accused brewers of Inbev, Heineken, Grolsch, and Bavaria brand beers of collusion in the Netherlands. The brewers will have to pay 10 percent of their annualglobal sales if they are found guilty. This is an example of how the _____ environment affectsindustries.

Regulators in the European Union have accused brewers of Inbev, Heineken, Grolsch, and Bavaria brand beers of collusion in the Netherlands. The brewers will have to pay 10 percent of their annualglobal sales if they are found guilty. This is an example of how the _____ environment affectsindustries.



a.specific

b.sociocultural

c.competitor

d.demographic

e.general



Answer: A

In setting up his new office, an attorney wanted furnishings that were elegant and that would make himlook successful. He wanted thick, plush carpeting in his office, but federal regulations state that because his office is a public area, it must be wheelchair accessible. Wheelchairs do not maneuver wellin thick carpeting. The building inspector had him remove the expensive carpeting and replace it witha carpet that did allow wheelchair maneuverability. This is an example of how the __________ component of a company's specific environment influences it.

In setting up his new office, an attorney wanted furnishings that were elegant and that would make himlook successful. He wanted thick, plush carpeting in his office, but federal regulations state that because his office is a public area, it must be wheelchair accessible. Wheelchairs do not maneuver wellin thick carpeting. The building inspector had him remove the expensive carpeting and replace it witha carpet that did allow wheelchair maneuverability. This is an example of how the __________ component of a company's specific environment influences it.



a.sociocultural 

b.economic

c.political/legal

d.supplier

e.industry regulation



Answer: E

Scientists have developed a fast and inexpensive test for bacterial contamination to detect salmonellaand listeria in food. The test will help restaurants maintain food safety and customer loyalty. In termsof the specific environment of the restaurant industry, if the FDA requires all restaurants to buy anduse this test, it would be an example of the _____ component of the environment.

Scientists have developed a fast and inexpensive test for bacterial contamination to detect salmonellaand listeria in food. The test will help restaurants maintain food safety and customer loyalty. In termsof the specific environment of the restaurant industry, if the FDA requires all restaurants to buy anduse this test, it would be an example of the _____ component of the environment.



a.supplier

b.advocacy group

c.industry regulation

d.technological

e.competitor



Answer: C

When a hardware store agrees to be an exclusive dealer of Husqvarna power tools, it turns over about25 percent of its floor space to the manufacturer's displays. If Husqvarna were to experience a long-term strike that made it impossible to deliver products, than the hardware store's sales would likelydecline due to:

When a hardware store agrees to be an exclusive dealer of Husqvarna power tools, it turns over about25 percent of its floor space to the manufacturer's displays. If Husqvarna were to experience a long-term strike that made it impossible to deliver products, than the hardware store's sales would likelydecline due to:



a.cognitive perceptions

b.supplier dependence

c.industry regulation

d.resource scarcity

e.retail complexity



Answer: B

Scientists have developed a fast and inexpensive test for bacterial contamination to detect salmonellaand listeria in food. The test will help restaurants maintain food safety and customer loyalty. Litmusis the only company manufacturing and marketing the test and holds the patent for the testmethodology. If the FDA requires all restaurants to use this test, which can only be purchased directlyfrom Litmus, then _____ will be strong.

Scientists have developed a fast and inexpensive test for bacterial contamination to detect salmonellaand listeria in food. The test will help restaurants maintain food safety and customer loyalty. Litmusis the only company manufacturing and marketing the test and holds the patent for the testmethodology. If the FDA requires all restaurants to use this test, which can only be purchased directlyfrom Litmus, then _____ will be strong.



a.buyer dependence

b.pure competition

c.transactional freedom

d.supplier dependence

e.resource scarcity



Answer: D

Albertsons is one of the top three supermarket chains in the United States. It is searching for newways to attract the fickle U.S. consumer. As it looks to attract more customers to its stores, it has identified its competitors including smaller stores, such as Whole Foods Market and Aldi, and examined their strengths and weaknesses. Albertsons has conducted:

Albertsons is one of the top three supermarket chains in the United States. It is searching for newways to attract the fickle U.S. consumer. As it looks to attract more customers to its stores, it has identified its competitors including smaller stores, such as Whole Foods Market and Aldi, and examined their strengths and weaknesses. Albertsons has conducted:



a.competitive mapping

b.a market audit

c.a SWOT analysis

d.a proactive audit

e.a competitive analysis



Answer: E

The Bailey Wildlife Fund was created to act as a protector of wolves, grizzly bears, and other predatory animals. It works with landowners to prevent or reduce predator problems. The nonprofit organization asks landowners to suggest plans that can be implemented to prevent predators format tacking their herds, and then the Fund pays to implement those that offer the most universal benefit. This is an example of:

The Bailey Wildlife Fund was created to act as a protector of wolves, grizzly bears, and other predatory animals. It works with landowners to prevent or reduce predator problems. The nonprofit organization asks landowners to suggest plans that can be implemented to prevent predators format tacking their herds, and then the Fund pays to implement those that offer the most universal benefit. This is an example of:



a.proactive customer monitoring

b.consumer confidence forecasts

c.demographic information

d.reactive customer monitoring

e.a competitive analysis



Answer: A

Companies doing a competitive analysis typically err by:

Companies doing a competitive analysis typically err by:



a.doing an incomplete job of identifying competitors

b.overestimating their competition

c.ignoring proactive monitoring

d.relying on competitive intelligence

e.doing all of these



Answer: A

The manager of a company that produces soy-based sausage wants to conduct a competitive analysis. During this competitive analysis, she should look at:

The manager of a company that produces soy-based sausage wants to conduct a competitive analysis. During this competitive analysis, she should look at:



a.companies that produce Tennessee Pride, Jimmy Dean, and other brands of pork-basedsausage

b.Morningstar, a company that has a complete line of soy-based products

c.companies that produce other forms of breakfast meat like bacon

d.individuals who make their own sausage

e.all of these



Answer: E

In the spring of 2007, Howard Schultz, the chairman of Starbucks, expressed his concern over the encroachment of fast-food operations into the coffeehouse business. Schultz is concerned with the _____ component of the specific environment of Starbucks.

In the spring of 2007, Howard Schultz, the chairman of Starbucks, expressed his concern over the encroachment of fast-food operations into the coffeehouse business. Schultz is concerned with the _____ component of the specific environment of Starbucks.



a.supplier

b.customer

c.industry regulation

d.advocacy groups

e.competitor



Answer: E

In response to changes in the _____ component of its specific environment, McDonald's in Europe has installed iPods in its restaurants, introduced higher-quality coffee, and developed comfortable chairs.

In response to changes in the _____ component of its specific environment, McDonald's in Europe has installed iPods in its restaurants, introduced higher-quality coffee, and developed comfortable chairs.



a.supplier

b.customer

c.industry regulation

d.advocacy group

e.demographic



Answer: B

Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-square-foothomes with two-acre yards. The other is offering similar-size houses with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses. The builder with the smaller lots most likely used __________ to determine what home buyers desired.

Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-square-foothomes with two-acre yards. The other is offering similar-size houses with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses. The builder with the smaller lots most likely used __________ to determine what home buyers desired.



a.reactive customer monitoring

b.proactive customer monitoring

c.competitive analysis

d.environmental munificence

e.consumer confidence forecasts



Answer: B

Even after bloggers revealed that the standard Kryptonite U-shaped lock could be easily opened with aBic pen, the Kryptonite Company tried to deny there were any problems with its product. Finally, itagreed to address customers' concerns by replacing the locks if the customer still had his or her salesslip. Kryptonite engaged in:

Even after bloggers revealed that the standard Kryptonite U-shaped lock could be easily opened with aBic pen, the Kryptonite Company tried to deny there were any problems with its product. Finally, itagreed to address customers' concerns by replacing the locks if the customer still had his or her salesslip. Kryptonite engaged in:



a.proactive customer monitoring

b.consumer confidence forecasts

c.demographic information

d.reactive customer monitoring

e.a competitive analysis



Answer: D

Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-square-foothomes with two-acre yards. The other is offering similar-size houses with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots hasseveral unsold houses. The builder with the larger lots could use __________ to determine why hishomes are not selling.

Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-square-foothomes with two-acre yards. The other is offering similar-size houses with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots hasseveral unsold houses. The builder with the larger lots could use __________ to determine why hishomes are not selling.



a.proactive customer monitoring

b.consumer confidence forecasts

c.demographic information

d.reactive customer monitoring

e.a competitive analysis



Answer: D

The best way for an organization to manage legal responsibilities is to:

The best way for an organization to manage legal responsibilities is to:



a.retain a large legal staff

b.educate managers and employees

c.continuously scan the environment for legal developments

d.develop clear in-house procedures for investigating complaints

e.never do anything illegal



Answer: B

Which of the following is TRUE regarding services scheduling?

Which of the following is TRUE regarding services scheduling?



A) The critical ratio sequencing rule is widely used for fairness to customers.

B) The emphasis is on staffing levels, not materials.

C) Reservations and appointments are often used to manipulate the supply of services.

D) Labor use can be intensive, and labor demand is usually stable.

E) All of the above are true.



Answer: B) The emphasis is on staffing levels, not materials.

Which of the following is a limitation of rules-based dispatching systems?

Which of the following is a limitation of rules-based dispatching systems?



A) Rules need to be revised to adjust to changes in orders, product mix, and so forth.

B) Rules may not recognize idle resources.

C) Rules may not recognize bottleneck resources

D) Rules may not be able to prioritize two jobs with identical due dates.

E) All of the above are limitations.



Answer: E) All of the above are limitations.

Which of the following is an advantage of the FCFS dispatching rule when used in services?

Which of the following is an advantage of the FCFS dispatching rule when used in services?



A) FCFS maximizes utilization.

B) FCFS minimizes the average number of jobs in the system.

C) FCFS minimizes the average lateness of all jobs.

D) FCFS maximizes the number of jobs completed on time.

E) FCFS seems fair to customers.



Answer: E) FCFS seems fair to customers.

Eight jobs have been sequenced at a single work center. Total processing time for the eight jobs is 34 hours, and total flow time for the sequence is 85 hours. For this schedule, utilization is ________ and the average number of jobs in the system is ________.

Eight jobs have been sequenced at a single work center. Total processing time for the eight jobs is 34 hours, and total flow time for the sequence is 85 hours. For this schedule, utilization is ________ and the average number of jobs in the system is ________.



A) 100 percent; 10.625

B) low; .0941

C) 0.400 or 40 percent; 2.5

D) 0.235 or 23.5 percent; 4.25

E) maximized; minimized



Answer: C) 0.400 or 40 percent; 2.5

Average completion time for a schedule sequence at a work center is the ratio of:

Average completion time for a schedule sequence at a work center is the ratio of:



A) total processing time to the number of jobs.

B) total flow time to total processing time.

C) total flow time to the number of jobs.

D) total processing time plus total late time to the number of jobs.

E) total flow time plus total late time to the number of jobs.



Answer: C) total flow time to the number of jobs.

Which of the following dispatching rules tends to minimize job flow time?

Which of the following dispatching rules tends to minimize job flow time?



A) FCFS: first come, first served

B) SPT: shortest processing time

C) EDD: earliest due date

D) LPT: longest processing time

E) FCLS: first come, last served



Answer: B) SPT: shortest processing time

Flow time represents the time:

Flow time represents the time:


A) an order spends waiting for processing at a work center.

B) an order spends being processed at a work center.

C) an order spends moving from one work center to another.

D) to complete an order, including time spent in processing and in waiting.

E) none of the above



Answer: D) to complete an order, including time spent in processing and in waiting.

Sequencing (or dispatching):

Sequencing (or dispatching):



A) assigns dates to specific jobs or operations steps.

B) assigns jobs to work centers.

C) specifies the order in which jobs should be done at each center.

D) assigns workers to jobs.

E) assigns workers to machines.



Answer: C) specifies the order in which jobs should be done at each center.

Which of the following dispatching rules ordinarily gives the best results when the criterion is lowest time for completion of the full sequence of jobs?

Which of the following dispatching rules ordinarily gives the best results when the criterion is lowest time for completion of the full sequence of jobs?



A) shortest processing time (SPT)

B) critical ratio (CR)

C) first in, first out (FIFO)

D) first come, first served (FCFS)

E) longest processing time (LPT)



Answer: A) shortest processing time (SPT)

EDD stands for what?

EDD stands for what?



A) earliest due date

B) earliest design date

C) earliest detrimental date

D) earliest decision date

E) economic date determination



Answer: A) earliest due date

If an assignment problem consists of 5 workers and 4 projects:

If an assignment problem consists of 5 workers and 4 projects:



A) one worker will not get a project assignment.

B) one project will be assigned two workers.

C) the fifth worker will split time among the four projects.

D) one project will not get a worker assigned.

E) The problem cannot be solved by assignment method.



Answer: A) one worker will not get a project assignment.

If an assignment problem consists of 6 workers and 7 projects:

If an assignment problem consists of 6 workers and 7 projects:



A) one worker will not get a project assignment.

B) one worker will be assigned two projects.

C) each worker will contribute work toward the seventh project.

D) one project will not get a worker assigned.

E) The problem cannot be solved by assignment method.



Answer: D) one project will not get a worker assigned.

What is a method of input-output control that uses a system of cards to limit the amount of work at a work center and also to control lead time and monitor backlog?

What is a method of input-output control that uses a system of cards to limit the amount of work at a work center and also to control lead time and monitor backlog?



A) the assignment method

B) backward scheduling

C) forward scheduling

D) ConWIP cards

E) level material use



Answer: D) ConWIP cards

There are two jobs to be assigned to two workers. The profit for worker A on job 1 is $5 and on job 2 is $8. The profit for worker B on job 1 is $10 and on job 2 is $12. How should the work be divided using the assignment method?

There are two jobs to be assigned to two workers. The profit for worker A on job 1 is $5 and on job 2 is $8. The profit for worker B on job 1 is $10 and on job 2 is $12. How should the work be divided using the assignment method?



A) worker A assigned to job 1 and worker B assigned to job 2

B) worker A assigned to job 2 and worker B assigned to job 1

C) worker A gets both jobs 1 and 2

D) worker B gets both jobs 1 and 2

E) unable to determine



Answer: B) worker A assigned to job 2 and worker B assigned to job 1

The assignment method is:

The assignment method is:



A) a method to highlight overloads in a given work center.

B) a computerized method of determining appropriate tasks for an operation.

C) a form of linear programming for optimally assigning tasks or jobs to resources.

D) the same thing as the Gantt schedule chart.

E) a method for achieving a balance between forward and backward scheduling.



Answer: C) a form of linear programming for optimally assigning tasks or jobs to resources.

A work center is interested in limiting work-in-process by not allowing production to start again until the current batch is finished. The best solution most likely involves:

A work center is interested in limiting work-in-process by not allowing production to start again until the current batch is finished. The best solution most likely involves:



A) MRP.

B) ConWIP cards.

C) Gantt charts.

D) Johnson's rule.

E) the assignment method.



Answer: B) ConWIP cards.

The short-term scheduling activity called "loading":

The short-term scheduling activity called "loading":



A) assigns dates to specific jobs or operations steps.

B) specifies the order in which jobs should be done at each center.

C) assigns jobs to work centers

D) assigns workers to jobs.

E) assigns workers to machines.



Answer: C) assigns jobs to work centers

Forward scheduling:

Forward scheduling:



A) begins with a delivery date, then offsets each operation one at a time, in reverse order.

B) has the same meaning as "finite loading."

C) is often used in service environments such as catering a banquet or scheduling surgery.

D) starts the schedule as soon as the job requirements are known.

E) produces a schedule only if it meets the due date.



Answer: D) starts the schedule as soon as the job requirements are known.

Short-term schedules are prepared:

Short-term schedules are prepared:



A) directly from the aggregate plans.

B) directly from the capacity plans.

C) from inventory records for items that have been used up.

D) from master schedules, which are derived from aggregate plans.

E) from the purchasing plans.



Answer: D) from master schedules, which are derived from aggregate plans.

Forward scheduling is the scheduling of:

Forward scheduling is the scheduling of:



A) the end items or finished products.

B) jobs as soon as the requirements are known.

C) the start items or component parts.

D) the final operation first beginning with the due date.

E) jobs according to their profit contributions.



Answer: B) jobs as soon as the requirements are known.

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