Management MCQ: Operation Management Chapter 7

Process redesign:

A) is the fundamental rethinking of business processes.
B) is sometimes called process reengineering.
C) tries to bring about dramatic improvements in performance.
D) often focuses on activities that cross functional lines.
E) all of the above

Answer: E

Advances in technology:

A) have impacted the manufacturing sector only.
B) have had only a limited impact on services.
C) have failed to change the level of customer interaction with an organization.
D) have had a dramatic impact on customer interaction with services and with products.
E) have dramatically changed health care, but have not changed retailing.

Answer: D

Operators simply load new programs, as necessary, to produce different products" describes:

A) CAD.
B) automated guided vehicles.
C) flexible manufacturing systems.
D) vision systems.
E) process control.

Answer: C

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

A) an adaptive control system.
B) robotics.
C) a flexible manufacturing system.
D) an automatic guided vehicle (AGV) system.
E) a manufacturing cell.

Answer: C

Which one of the following technologies is used ONLY for material handling, NOT actual production or assembly?

A) robots
B) CNC
C) CAD
D) AGVs
E) FMS

Answer: D

Computer-integrated manufacturing (CIM) includes manufacturing systems that have:

A) computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated.
B) transaction processing, management information systems, and decision support systems integrated.
C) automated guided vehicles, robots, and process control integrated.
D) robots, automated guided vehicles, and transfer equipment integrated.
E) all of their computers integrated with the marketing department.

Answer: A

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

A) AGV
B) CAD/CAM
C) CIM
D) ASRS
E) FMS

Answer: D

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

A) ASRS
B) AGV
C) CAD/CAM
D) RFID
E) FMS

Answer: D

The use of information technology to monitor and control a physical process is known as:

A) process control.
B) computer-aided design.
C) information numeric control.
D) numeric control.
E) IT oversight.

Answer: A

Which of the following is TRUE regarding vision systems?

A) They are consistently accurate.
B) They are modest in cost.
C) They do not become bored.
D) All of the above are true.
E) None of the above is true.

Answer: D

In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:

A) automation.
B) standardization.
C) tight quality control.
D) removing some services.
E) customization.

Answer: E

In mass service and professional service, the operations manager should focus extensively on:

A) automation.
B) equipment maintenance.
C) sophisticated scheduling.
D) human resources.
E) cost-cutting initiatives.

Answer: D

Which of the following is not one of the strategies for improving service productivity?

A) self-service
B) automation
C) scheduling
D) separation
E) mass customization

Answer: E

Which of the following are all strategies for improving productivity in services?

A) separation, self-service, automation, and scheduling
B) lean production, strategy-driven investments, automation, and process focus
C) reduce inventory, reduce waste, reduce inspection, and reduce rework
D) high interaction, mass customization, service factory, and just-in-time
E) process focus, repetitive focus, product focus, and mass customization focus

Answer: A

What is a drawing of the movement of material, product, or people?

A) flowchart
B) process chart
C) service blueprint
D) process map
E) vision system

Answer: A

Service blueprinting:

A) provides the basis to negotiate prices with suppliers.
B) mimics the way people communicate.
C) determines the best time for each step in the process.
D) focuses on the provider's interaction with the customer.
E) uses the schematic of a house to diagram a service process.

Answer: D

One fundamental difference between a process chart and a flowchart is that:

A) the process chart adds a time dimension to the horizontal axis, while a flowchart is not time-oriented.
B) the process chart includes the supply chain, while the flowchart stays within an organization.
C) the process chart is more like a table, while the flowchart is more like a schematic diagram.
D) the process chart focuses on the customer and on the provider's interaction with the customer, while the flowchart does not deal directly with the customer.
E) None of these is true, because a process chart and a flowchart are the same thing.

Answer: C

Value-stream mapping:

A) is a variation of time-function mapping.
B) examines the supply chain to determine where value is added.
C) extends time function mapping back to the supplier.
D) starts with the customer and works backwards.
E) All of the above are true.

Answer: E

Which of the following is true regarding the concept of flexibility?

A) It is the ability to respond with little penalty in time, cost, or customer value.
B) It may be accomplished with digitally controlled equipment.
C) It may involve modular or movable equipment.
D) All of the above are true.
E) None of the above is true.

Answer: D

What have restaurants such as Steakhouses and Stacked Restaurants replaced their traditional paper menus with?

A) spoken descriptions
B) singing descriptions
C) menus painted on the walls
D) index cards containing a picture of each item
E) iPad menus

Answer: E