Service blueprinting:
A) provides the basis to negotiate prices with suppliers.
B) mimics the way people communicate.
C) determines the best time for each step in the process.
D) focuses on the provider's interaction with the customer.
E) uses the schematic of a house to diagram a service process.
Answer: D
Learn More :
Operation Management Chapter 7
- Process redesign:
- Advances in technology:
- Operators simply load new programs, as necessary, to produce different products" describes:
- A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:
- Which one of the following technologies is used ONLY for material handling, NOT actual production or assembly?
- Computer-integrated manufacturing (CIM) includes manufacturing systems that have:
- Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?
- Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?
- The use of information technology to monitor and control a physical process is known as:
- Which of the following is TRUE regarding vision systems?
- In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:
- In mass service and professional service, the operations manager should focus extensively on:
- Which of the following is not one of the strategies for improving service productivity?
- Which of the following are all strategies for improving productivity in services?
- What is a drawing of the movement of material, product, or people?
- One fundamental difference between a process chart and a flowchart is that:
- Value-stream mapping:
- Which of the following is true regarding the concept of flexibility?
- What have restaurants such as Steakhouses and Stacked Restaurants replaced their traditional paper menus with?
- Product focused processes:
- The crossover point is that production quantity where:
- Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is TRUE?
- Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. What is the crossover point between process A and process B?
- A quasi-custom product: