Which of the following are referred to as process maps?

Which of the following are referred to as process maps?

A. Control charts
B. Flowcharts
C. Histograms
D. Scatter diagrams


Answer: B

What is WRONG with Quality audit?

What is WRONG with Quality audit?

A. It may be scheduled or random
B. It may be conducted by external auditors
C. It may be conducted by internal auditors
D. It should be conducted by the project team itself


Answer: D

Quality Audit is a structured, independent process too.

Quality Audit is a structured, independent process too.

A. Determine process compliance
B. Detect the problems caused by project team
C. Identify the root causes of problem
D. Determine the acceptability of the work product


Answer: A

Which of the following is NOT the cost of conformance?

Which of the following is NOT the cost of conformance?

A. Testing
B. Inspection
C. Training
D. Warranty work


Answer: D

Which of these is NOT a tool & technique of Perform Quality Assurance?

Which of these is NOT a tool & technique of Perform Quality Assurance?

A. Quality audits
B. Inspection
C. Process analysis
D. Matrix diagrams


Answer: B

What is the purpose of Quality Audits?

What is the purpose of Quality Audits?

A. Identifying the best practices
B. Identifying the nonconformity
C. Supporting improvement in process implementation
D. All of the answers


Answer: D

The manager asks you to compare the cost of quality to the expected benefit. Which of the following tools should you use?

The manager asks you to compare the cost of quality to the expected benefit. Which of the following tools should you use?

A. Cost-Benefit Analysis
B. Sunk Cost Analysis
C. Design of Experiments
D. Opportunity Cost Analysis


Answer: A

You're working with an audit team to check that your company's projects all meet the same quality standards. What process is being performed?

You're working with an audit team to check that your company's projects all meet the same quality standards. What process is being performed?

A. Perform Quality Control
B. Perform Quality Assurance
C. Perform Quality Management
D. Perform Quality Plan


Answer: B

What is TRUE about Inspection?

What is TRUE about Inspection?

A. Keeping errors out of the process
B. Keeping errors out of the hands of the customer
C. Keeping errors out of the targeted goal
D. Keeping errors out of the product


Answer: B

Which of the following is NOT used to find the root causes of a problem?

Which of the following is NOT used to find the root causes of a problem?

A. Cause-and-effect diagrams
B. Ishikawa diagrams
C. Histograms
D. Fishbone diagrams


Answer: C

A project manager is creating a component-specific tool to verify that a set of required steps have been performed. What is the tool called?

A project manager is creating a component-specific tool to verify that a set of required steps have been performed. What is the tool called?

A. Checklist
B. Checksheet
C. Check Items
D. Tall sheet


Answer: A

Which of the following is an example of the cost of quality?

Which of the following is an example of the cost of quality?

A. Inspecting your product to be sure that it meets requirements.
B. Reviewing documents used to produce your product to be sure that they do not have defects.
C. Training your team on techniques that will help them avoid defects.
D. All of the answers


Answer: D

What are the common tools and techniques that are used for both Plan Quality Management and Control Quality?

What are the common tools and techniques that are used for both Plan Quality Management and Control Quality?

A. Inspections
B. Benchmarking
C. Cost-Benefit Analysis
D. Seven Basic Quality Tools


Answer: D

80% of the problems are due to 20% of the causes, also called as 80/20 principle, is a concept of.

80% of the problems are due to 20% of the causes, also called as 80/20 principle, is a concept of.

A. Edward Deming
B. Philip Crosby
C. Pareto
D. Juran


Answer: C

What is the benefit of continuous process improvement?

What is the benefit of continuous process improvement?

A. Remove activities that do not add value
B. Remove activities related to processes
C. Remove activities that the team hates to do
D. Enforce activities that the quality assurance department wants to do


Answer: A