Archive for November 2017

At his review last year, Bryan was promised a 20% raise if he met his production goals. Raises were included in today's paychecks, and although Bryan has met all of his goals, he only received a cost-of-living raise. In the future, Bryan's ______ will probably be ______.

At his review last year, Bryan was promised a 20% raise if he met his production goals. Raises were included in today's paychecks, and although Bryan has met all of his goals, he only received a cost-of-living raise. In the future, Bryan's ______ will probably be ______. 




A. instrumentality/ high
B. valence/ low
C. expectancy/ low
D. instrumentality/ low
E. expectancy/ high





Answer: D

For managers, the importance of Maslow's contribution is that he showed that workers _____.

For managers, the importance of Maslow's contribution is that he showed that workers _____. 




A. are interested only in compensation that helps them fulfill physiological needs
B. are as complex as their organization
C. have needs beyond that of just earning a paycheck
D. expect an employer to fulfill every level in their hierarchy of needs
E. have needs that cannot be understood by their employer




Answer: C

Who are typical members of continuous improvement teams?

Who are typical members of continuous improvement teams? 




A. volunteers or workers and supervisors
B. contractors and vendors
C. managers and agents representing competitors
D. managers and outside suppliers
E. customers and suppliers




Answer: A

Trina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Trina has ______ power.

Trina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Trina has ______ power. 



A. legitimate
B. coercive
C. reward
D. referent
E. expert





Answer: D

Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____.

Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____. 



A. the halo effect
B. a self-fulfilling prophecy
C. fundamental attribution bias
D. selective perception error
E. self-serving bias





Answer: E

Kotter proposed which of the following for organization change?

Kotter proposed which of the following for organization change? 




A. eight steps for leading organizational change
B. three types of innovation: adaptive, innovative, and radically innovative
C. a three stage model: unfreezing, changing, and refreezing
D. a three-step model: diagnosis, intervention, and evaluation




Answer: A

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred?

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred? 



A. adverse impact
B. reverse discrimination
C. harassment
D. wage gap
E. disparate treatment




Answer: E

Joan, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. This is an example of which force for change?

Joan, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. This is an example of which force for change? 



A. demographic characteristics
B. shareholder, customer, and market changes
C. manager's behavior
D. human resource concerns
E. social and political pressures



Answer: C

Employees are likely to see an adaptive change as __________.

Employees are likely to see an adaptive change as __________. 



A. highly threatening
B. moderately threatening
C. least threatening
D. significantly complex, costly, and uncertain
E. totally unacceptable





Answer: C

Maria worked in a manufacturing facility. Throughout the building there were posters and calendars of a sexually explicit nature, and they made Maria very uncomfortable. This is __________.

Maria worked in a manufacturing facility. Throughout the building there were posters and calendars of a sexually explicit nature, and they made Maria very uncomfortable. This is __________. 




A. a hostile work environment
B. not of legal concern because none of the offensive materials are directed at Maria
C. sexual discrimination
D. not of legal concern because Maria is not suffering any economic injury
E. a quid pro quo harassment




Answer: A

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. This is an example of the __________ stage of change.

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. This is an example of the __________ stage of change. 




A. unfreezing
B. freezing
C. change
D. refreezing
E. thawing





Answer: A

A year after she assisted them in making changes to an employee incentive plan, Kara, an OD consultant, is visiting Thomas Engineering to determine if the changes were helpful. Kara will compare sales and turnover data from the last three years to the current year. Kara is in the ______ stage of OD.

A year after she assisted them in making changes to an employee incentive plan, Kara, an OD consultant, is visiting Thomas Engineering to determine if the changes were helpful. Kara will compare sales and turnover data from the last three years to the current year. Kara is in the ______ stage of OD. 




A. refreezing
B. intervention
C. diagnosis
D. evaluation
E. adaptation




Answer: D

Which of the following is not a supertrend shaping the future of business?

Which of the following is not a supertrend shaping the future of business? 




A. more niche products.
B. information becoming a competitive advantage.
C. traditional companies struggling with radically innovative change.
D. offshore suppliers affecting U.S. business.
E. faster speed-to-market.



Answer: B

Inside forces for change include which of the following?

Inside forces for change include which of the following?



A. domestic competition
B. recession
C. advancements in automation
D. immigration
E. low productivity and turnover






Answer: E

After being referred by a friend, Hasina attended a job interview. She didn't feel it went well, but was surprised when her friend told her the boss didn't like that she had worn her hijab, a traditional headscarf. The boss told a coworker after the interview, "Our customers prefer working with Christians." This is an example of __________.

After being referred by a friend, Hasina attended a job interview. She didn't feel it went well, but was surprised when her friend told her the boss didn't like that she had worn her hijab, a traditional headscarf. The boss told a coworker after the interview, "Our customers prefer working with Christians." This is an example of __________. 




A. affirmative action
B. discrimination
C. quid pro quo
D. favoritism
E. hostile work environment




Answer: B

What is the final step in the strategic human resource management process?

What is the final step in the strategic human resource management process? 




A. Plan future human resources needs.
B. Recruit and select people.
C. Assess success of recruitment process.
D. Perform appraisals of people.
E. Orient, train, and develop people





Answer: D

Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, an example of __________ change.

Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, an example of __________ change. 



A. adaptive
B. innovative
C. familiar
D. radically innovative
E. highly complex




Answer: B

Which of the following statements about sexual harassment is true?

Which of the following statements about sexual harassment is true? 



A. A hostile work environment is characterized by a tangible economic harm.
B. A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing a quid pro quo.
C. The organization cannot be sued for sexual harassment as long as its managers did not know about the situation.
D. Uninvited hugging or patting someone is not considered sexual harassment.
E. Sexual harassment is defined as occurring between members of the opposite sex




Answer: B

Appliance America customer complaints have increased because its drivers became lost when attempting deliveries and arrived late. The drivers have resisted using GPS systems, claiming they knew their territories. But managers are now encouraging them to look for the best solution. Appliance America is in the ________ stage of Lewin's change model.

Appliance America customer complaints have increased because its drivers became lost when attempting deliveries and arrived late. The drivers have resisted using GPS systems, claiming they knew their territories. But managers are now encouraging them to look for the best solution. Appliance America is in the ________ stage of Lewin's change model.




A. changing
B. unfreezing
C. evaluation
D. learning
E. refreezing




Answer: B

After Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 70% of the time. The most frequently cited reason was customer service. This information will be most helpful to introduce to her employees during which stage of Lewin's change model?

After Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 70% of the time. The most frequently cited reason was customer service. This information will be most helpful to introduce to her employees during which stage of Lewin's change model? 



A. stabilizing
B. continuous improvement
C. unfreezing
D. changing
E. refreezing




Answer: D

A SWOT analysis is _____.

A SWOT analysis is _____. 




A. looking for the strengths, weaknesses, opportunities, and threats influencing an organization's competition
B. a diversity and synergy method
C. a search for the strengths, weaknesses, opportunities, and threats affecting an organization
D. developing strategies, ways to improve, output methods, and threats influencing a company
E. an inexpensive method of implementing a forecast




Answer: C

The growth, stability, and defensive strategies are ____.

The growth, stability, and defensive strategies are ____. 




A. leadership strategies
B. cost-leadership strategies
C. types of differentiation plans
D. stabilization strategies
E. common grand strategies




Answer: E

Regarding decision making, research has found that ____.

Regarding decision making, research has found that ____. 



A. individuals acting alone make better decisions than groups
B. group decisions seldom are of the quality of individual decisions
C. groups tend to be less productive than the best individuals working on projects
D. groups make better decisions than most individuals acting alone
E. neither individuals acting alone nor groups make better-quality decisions





Answer: D

With a modular structure, a firm _____.

With a modular structure, a firm _____. 



A. is a company outside a company that is created specifically to respond to an exceptional market opportunity
B. assembles portions of product provided by outside contractors
C. is an organization whose members are geographically apart, usually working via e-mail
D. has a central core of key functions and outsources production
E. consists of a company with many divisions




Answer: B

The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. This type of planning is known as ____.

The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. This type of planning is known as ____.




A. working-level planning
B. tactical planning
C. middle-level planning
D. operational planning
E. strategizing



Answer: B

In order, the steps of the strategic-management process are _____.

In order, the steps of the strategic-management process are _____. 




A. establish the mission and vision/ assess the current reality/ conduct a trend analysis/ maintain the feedback loop
B. establish the mission/ maintain strategic control/ formulate the grand strategy/ implement the strategy
C. establish the mission and vision/ assess the current reality/ formulate the grand strategy/ implement the strategy/ maintain strategic control
D. establish the vision/ develop a mission statement/ formulate the grand strategy/ implement the strategy/ maintain the feedback loop
E. determine the strategy/ carry out the strategic plans




Answer: C

Organizations that are formed to offer services to clients and not make a profit are ____, and those organizations that are formed to make money, or profits, by offering products or services are _____.

Organizations that are formed to offer services to clients and not make a profit are ____, and those organizations that are formed to make money, or profits, by offering products or services are _____.




A. for-profit organizations/ nonprofit organizations
B. unions/ associations
C. nonprofit organizations/ associations
D. co-ops/ for-profit organizations
E. nonprofit organizations/ for-profit organizations




Answer: E

Strategic, tactical, and operational are the ____.

Strategic, tactical, and operational are the ____. 



A. three levels of planning
B. levels of diversity
C. strategic levels
D. three levels of marketing
E. phases of the environment




Answer: A

Bryan Barry suggests that to keep a strategic plan on track, organizations should ____.

Bryan Barry suggests that to keep a strategic plan on track, organizations should ____. 




A. engage people, keep it simple, stay focused, and keep moving
B. engage people, keep people happy, provide fun activities, and provide good benefits
C. provide fun activities, provide good benefits, and keep it simple
D. engage people, keep it simple, stay focused, and offer a good benefit package
E. aggressively compete, cut costs, focus on customer service, and engage people




Answer: A

This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from customers that Quality employees do not return calls. Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) _____.

This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from customers that Quality employees do not return calls. Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) _____. 




A. office order
B. policy
C. norm
D. value
E. ethic



Answer: B

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