Leaders want ________ who are productive, reliable, honest, cooperative, proactive, and flexible.

A. employers

B. clients

C. superiors

D. peers

E. followers

Answer: E

Research shows that followers seek and admire leaders who create feelings of

A. anticipation.

B. individualism.

C. clarity.

D. significance.

E. freedom.

Answer: D

____ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.

A. Situational leaders

B. E-leaders

C. Shared leaders

D. Transactional leaders

E. Web-based leaders

Answer: B

Karen, the manager of a branch location of a large travel firm, treated company resources as if they were her own and her employees even better. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Karen could best be described as which type of leader?

A. Situational

B. Servant

C. Laissez-faire

D. Shared

E. Transactiona

Answer: B

Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?

A. Leader-member exchange

B. Situational

C. Servant

D. Shared

E. Transactional

Answer: C

A leader who focuses on providing increased service to others is called a

A. charismatic leader.

B. transformational leader.

C. transactional leader.

D. servant leader.

E. situational leader

Answer: D

In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.

A. preferred coworker

B. servant

C. in-group

D. special

E. socialized

Answer: C

The ______ model of leadership emphasizes that leaders have different sorts of relationships with different subordinates.

A. servant

B. contingency

C. Michigan

D. LMX

E. trait

Answer: D

Which of the following is not positively associated with transformational leadership, according to research?

A. Employee job satisfaction.

B. More employee identification with their immediate work groups. 

C. Lower levels of internal competition.

D. Higher levels of group cohesion.

E. More work engagement

Answer: C

Employees at Central Plains Bank were really impressed with Jeff, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Jeff is a ______ leader.

A. servant

B. transformational

C. transactional

D. shared

E. laissez-faire

Answer: B

Charismatic leadership is now considered part of ______ leadership.

A. transactional

B. shared

C. laissez-faire

D. servant

E. transformational

Answer: E

Which of the following is a characteristic of transformational leaders?

A. They are better in stable situations.

B. They clarify employees' roles.

C. They set goals and monitor progress toward their achievement.

D. They encourage people to do exceptional things.

E. They provide rewards in exchange for subordinates doing the work.

Answer: D

A transactional leader is most similar in focus to a

A. charismatic leader.

B. transformational leader.

C. servant leader.

D. situational leader.

E. manager.

Answer: E

According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.

A. transactional

B. shared

C. laissez-faire

D. servant

E. charismatic

Answer: C

Within the five steps used to apply situational theories, in which two ways can you "make the match?"

A. Hire new employees or retrain the current ones.

B. Apply relationship-oriented behaviors or task-oriented behaviors.

C. Stabilize the situation or stir it up.

D. Change the manager or change the manager's behavior.

E. Be a transactional leader or a transformational one.

Answer: D

House's revision of his theory puts more emphasis on the need for leaders to foster

A. concrete rewards.

B. stress management techniques.

C. intrinsic motivation.

D. an external locus of control.

E. personal growth in management knowledge.

Answer: C

Faisal is something of a cheerleader around his team. He describes the great things he knows the group can accomplish, is quick to compliment the work of his staff, and is enthusiastic about their successes.
According to revised path-goal theory, Faisal is using a(n) ______ leadership style.

A. value-based

B. path-goal clarifying

C. interaction facilitation

D. achievement-oriented

E. relationship-oriented

Answer: A

Andrew supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately. Andrew is understanding and patient with the staff, and tells them he knows what they're going through since it wasn't so long ago that he took those calls. According to revised path-goal theory, Andrew is using a(n) ______ leadership style.

A. work facilitation

B. interaction facilitation

C. supportive

D. achievement-oriented

E. value-based

Answer: C

Michael runs a research and development department. He gets a lot out of his employees by setting lofty goals and expressing his belief that each of them is capable of doing his or her part. He expects their best work. According to revised path-goal theory, Michael is using a(n) ______ leadership style.

A. representation and networking

B. interaction facilitation

C. supportive

D. achievement-oriented

E. work facilitation

Answer: D

The leadership styles of ________ originally included supportive and achievement-oriented and two others, but was more recently revised to include a total of eight styles.

A. Greenleaf's servant leadership model

B. the LMX model of leadership

C. leader-member exchange model 

D. Fiedler's contingency model

E. House's path-goal model

Answer: E