High fixed costs and low variable costs are typical of which approach?
A) product
B) process
C) mass customization
D) repetitive
E) A and C
Answer: E
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Operation Management Chapter 7
- Process redesign:
- Advances in technology:
- Operators simply load new programs, as necessary, to produce different products" describes:
- A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:
- Which one of the following technologies is used ONLY for material handling, NOT actual production or assembly?
- Computer-integrated manufacturing (CIM) includes manufacturing systems that have:
- Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?
- Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?
- The use of information technology to monitor and control a physical process is known as:
- Which of the following is TRUE regarding vision systems?
- In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:
- In mass service and professional service, the operations manager should focus extensively on:
- Which of the following is not one of the strategies for improving service productivity?
- Which of the following are all strategies for improving productivity in services?
- What is a drawing of the movement of material, product, or people?
- Service blueprinting:
- One fundamental difference between a process chart and a flowchart is that:
- Value-stream mapping:
- Which of the following is true regarding the concept of flexibility?
- What have restaurants such as Steakhouses and Stacked Restaurants replaced their traditional paper menus with?
- Product focused processes:
- The crossover point is that production quantity where:
- Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is TRUE?
- Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. What is the crossover point between process A and process B?
- A quasi-custom product: