Process redesign:

Process redesign:

A) is the fundamental rethinking of business processes.
B) is sometimes called process reengineering.
C) tries to bring about dramatic improvements in performance.
D) often focuses on activities that cross functional lines.
E) all of the above


Answer: E

Advances in technology:

Advances in technology:

A) have impacted the manufacturing sector only.
B) have had only a limited impact on services.
C) have failed to change the level of customer interaction with an organization.
D) have had a dramatic impact on customer interaction with services and with products.
E) have dramatically changed health care, but have not changed retailing.


Answer: D

Operators simply load new programs, as necessary, to produce different products" describes:

Operators simply load new programs, as necessary, to produce different products" describes:

A) CAD.
B) automated guided vehicles.
C) flexible manufacturing systems.
D) vision systems.
E) process control.


Answer: C

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

A) an adaptive control system.
B) robotics.
C) a flexible manufacturing system.
D) an automatic guided vehicle (AGV) system.
E) a manufacturing cell.


Answer: C