The Edmonton Oilers ice hockey team developed a sense of history for its current players by raising banners showing successful seasons (five Stanley Cups!) and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using?
a.organizational complexity and consistency
b.organizational benchmarking
c.cultural laddering
d.organizational stories and organizational heroes
e.behavioral addition and behavioral substitution
Answer: D