Desiree, a sales manager, met with her staff to discuss that they were only a third of the way to their sales goal, but halfway through the sales period. She was looking for suggestions to improve second half performance. Which part of the planning/control cycle is Desiree doing?
A. Benchmarking against competitors
B. Controlling the direction
C. Making the plan
D. Carrying out the plan
E. Updating the plan
Answer: B. controlling the direction