If the appointment schedule is full the receptionist should sat which of the following during a phone conversation?
A. Sorry Mrs. Jones, we are unable to see you today; can I schedule you an appointment for the next week?
B. You are welcome to drop off fluffy with us today, or come in as a walk-in, because we do not have ant appointments available, but we would be glad to work you in.
C. We have had several emergencies and walk-ins already today. Can Bella wait to be seen until tomorrow?
D. Mrs. Smith, you can come in as a walk-in but you will have a very long wait; we are extremely busy today.
Answer: B. You are welcome to drop off fluffy with us today, or come in as a walk-in, because we do not have ant appointments available, but we would be glad to work you in.