A company's value chain identifies:
A. the steps it goes through to convert its net income into value for shareholders.
B. the primary activities and related support activities it performs in creating customer value.
C. the series of steps it takes to get a product from the raw materials stage into the hands of end users.
D. the activities it performs in transforming its competencies into distinctive competencies.
E. the competencies and competitive capabilities that underpin its efforts to create value for customers and shareholders.
Answer: the primary activities and related support activities it performs in creating customer value.