At the _____ level, operational performance data such as yields, cycle times, and productivity measures help middle managers determine accomplishment of their objectives, whether they are using resources effectively, and where improvement might be necessary.

At the _____ level, operational performance data such as yields, cycle times, and productivity measures help middle managers determine accomplishment of their objectives, whether they are using resources effectively, and where improvement might be necessary.



a. individual

b. process

c. organization

d. industry



Answer: b. process


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