The rational model of decision making is also called the ____ model.

The rational model of decision making is also called the ____ model. 

A. focused
B. analytical
C. decision
D. classical
E. logical



Answer: D

The prospect theory suggests that ____.

The prospect theory suggests that ____. 

A. decision makers are influenced by the way a situation or problem is framed
B. decision makers have too much confidence in their own abilities
C. decision makers tend to make judgments based on an initial impression
D. decision makers can't abandon an idea that costs too much money
E. decision makers find the notion of an actual loss more painful than giving up the possibility of a gain

Answer: E

Who are our customers? What are our major products or services? In what geographic areas do we compete? These are all questions that are answered in a good _____.

Who are our customers? What are our major products or services? In what geographic areas do we compete? These are all questions that are answered in a good _____. 

A. vision statement
B. code of ethics
C. mission statement
D. value pact
E. management belief statement

Answer: C

Goal displacement, satisficing, and groupthink are ____.

Goal displacement, satisficing, and groupthink are ____. 

A. advantages of group decision making
B. disadvantages of individual decision making
C. disadvantages of group decision making
D. problems with synergy
E. a normal aspect of all groups

Answer: C

The mission statement expresses the ____.

The mission statement expresses the ____. 

A. expected profitability of the organization
B. purpose of the organization
C. code of ethics
D. market for the product
E. types of employees needed

Answer: B

Writing employee schedules and a list of things to do for the cook is a type of ____.

Writing employee schedules and a list of things to do for the cook is a type of ____. 

A. strategic planning
B. operational planning
C. delegation management
D. human resource management
E. tactical planning

Answer: B

Satisficing is the tendency of ____.

Satisficing is the tendency of ____. 

A. people to view events as being more predictable than they really are
B. decision makers to be influenced by the way a situation or problem is presented to them
C. a group to settle on a decision that is "good enough"
D. people to see events based on what has happened in the past
E. group members to agree for the sake of unanimity and thus avoid accurately assessing the decision situation

Answer: C

In the strategic-management process, the final step, maintaining strategic control, is the source of _____.

In the strategic-management process, the final step, maintaining strategic control, is the source of _____. 

A. the organizational mission
B. strategy formulation
C. the current reality assessment
D. feedback and evaluation
E. the planning process

Answer: D

Manner of dress, awards, myths and stories told about the company, and rituals and ceremonies are ____.

Manner of dress, awards, myths and stories told about the company, and rituals and ceremonies are ____. 

A. observable artifacts of organizational culture
B. espoused values of organizational culture
C. enacted values of organizational culture
D. basic assumptions about organizational culture
E. invisible artifacts of that industry's culture and values

Answer: A

The process of assigning managerial authority and responsibility to lower-level managers and employees is known as ____.

The process of assigning managerial authority and responsibility to lower-level managers and employees is known as ____. 

A. authority
B. planning
C. delegation
D. a power trip
E. control

Answer: C

Planning done by first-line managers to determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks is known as _____.

Planning done by first-line managers to determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks is known as _____. 

A. writing a belief statement
B. developing their goals pact
C. producing their code of ethics
D. doing management pledging
E. doing operational planning

Answer: E

A defensive strategy is also known as a(n) _____.

A defensive strategy is also known as a(n) _____. 

A. retrenchment strategy
B. fixed plan
C. aggressive approach
D. growth strategy
E. stability strategy

Answer: A

Contingency planning is also known as _____.

Contingency planning is also known as _____. 

A. organizational opportunities
B. scenario goal-setting and plans
C. a trend analysis
D. scenario planning and scenario analysis
E. strategic planning

Answer: D

The vertical hierarchy is also known as _____.

The vertical hierarchy is also known as _____. 

A. an upward graph
B. the X-Y chart
C. the chain of command
D. the network structure
E. the corporate steps

Answer: C

In the BCG matrix, organizations that have slow growth but high market share, and income from them often finances stars and question marks, are ____.

In the BCG matrix, organizations that have slow growth but high market share, and income from them often finances stars and question marks, are ____. 

A. sleeping giants
B. dogs
C. cash cows
D. turtles
E. sleepers

Answer: C

The basic assumption that the picture of the present can be projected into the future is the basis of a _____.

The basic assumption that the picture of the present can be projected into the future is the basis of a _____. 

A. trend goal
B. business plan
C. vision statement
D. managerial pact
E. trend analysis

Answer: E

The process by which a company compares its performance with that of high-performing organizations is known as ___.

The process by which a company compares its performance with that of high-performing organizations is known as ___. 

A. trend analysis
B. a vision plan
C. contingency planning
D. a managerial pact
E. benchmarking

Answer: E

A hierarchy of authority is ____.

A hierarchy of authority is ____. 

A. also known as a division of labor
B. a control mechanism for making sure the right people do the right things at the right time
C. a diversity structure used in planning with recruiting, selection, and hiring
D. also known as work specialization
E. the arrangement of having discrete parts of a task done by different people

Answer: B

The Delphi technique is a group process that uses physically dispersed experts who fill out questionnaires to ____.

The Delphi technique is a group process that uses physically dispersed experts who fill out questionnaires to ____. 

A. form a diversity plan
B. anonymously generate ideas
C. cut costs and increase efficiency
D. develop a synergy agenda
E. generate sales

Answer: B

The predisposition in which people's subjective confidence in their decision making is greater than their objective accuracy is ____.

The predisposition in which people's subjective confidence in their decision making is greater than their objective accuracy is ____. 

A. confidence bias
B. overconfidence bias
C. hindsight bias
D. predisposition bias
E. the tunnel vision effect

Answer: B

Division of labor is also known as ____.

Division of labor is also known as ____. 

A. a task chart
B. a horizontal hierarchy
C. an organizational graph
D. work specialization
E. chain of command

Answer: D

In an organization, division of labor is ____.

In an organization, division of labor is ____. 

A. the coordination of individual efforts into a group or organization-wide effort
B. the common purpose which unifies employees
C. an organizational structure with few or no levels of middle management
D. a structure where employees report to no more than one manager
E. the arrangement of having discrete parts of a task done by different people

Answer: E

A forecast is a(n) _____.

A forecast is a(n) _____. 

A. glimpse of what just happened
B. execution of strategy and making adjustments
C. projection for the future
D. analysis of the past
E. plan for implementing strategic plans

Answer: C

A decision tree is ____.

A decision tree is ____. 

A. a structure of problem-solving ideas, with its roots based on the organization's mission
B. the hierarchy that must be followed when getting decisions approved
C. a graph of decisions and their possible consequences
D. a location used by Chinese philosopher Confucius in times of intense pressure
E. an organization's decision network

Answer: C

The primary reason for an organization to adopt planning and strategic management is to _____.

The primary reason for an organization to adopt planning and strategic management is to _____. 

A. develop MBO
B. encourage new ideas
C. develop a sustainable competitive advantage
D. provide direction and momentum
E. increase organization diversity

Answer: C

The profits of ABC Grocery have dropped significantly over the last several months. After investigating, the owner realizes that the store is moving in the wrong direction in many departments, so there needs to be greater focus by management. This is an example of how an organization can progress in the wrong direction with ____.

The profits of ABC Grocery have dropped significantly over the last several months. After investigating, the owner realizes that the store is moving in the wrong direction in many departments, so there needs to be greater focus by management. This is an example of how an organization can progress in the wrong direction with ____. 

A. little company diversity
B. no focus on JIT
C. no code of ethics
D. a poor plan
E. too much employee diversity

Answer: D

There are two kinds of spans of control are _____.

There are two kinds of spans of control are _____. 

A. tall and short
B. flat and broad
C. tall and hollow
D. hierarchy and nonhierarchy
E. narrow and wide

Answer: E

The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization's best interests, is known as the ____.

The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization's best interests, is known as the ____. 

A. employee relations model
B. focused decision-making model
C. interpersonal-decision agenda
D. solutions agenda
E. rational decision-making model

Answer: E

Espoused values are _____.

Espoused values are _____. 

A. a narrative based on true events, which emphasize a particular value
B. physical manifestations of organizational culture
C. the values and norms actually exhibited in the community
D. explicitly stated values and norms preferred by an organization
E. profit and cost expectations stated in the business plan

Answer: D

Organizations using a matrix structure _____.

Organizations using a matrix structure _____. 

A. contain multiple overlapping command structures, in which employees report to several managers
B. centralize authority into a single person
C. contain two command structures, in which some people actually report to two bosses
D. establish a hierarchy in which employees report to only one supervisor
E. utilize teams or workgroups with few lines of authority

Answer: C

Difficulties that inhibit the achievement of goals are known as _____.

Difficulties that inhibit the achievement of goals are known as _____. 

A. objectives
B. synergies
C. values
D. problems
E. alternatives

Answer: D

Planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months is ____.

Planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months is ____. 

A. writing a belief statement
B. developing a goals pact
C. producing a code of ethics
D. tactical planning
E. management pledging

Answer: D

The clan culture has a(n) _____.

The clan culture has a(n) _____. 

A. internal focus and values flexibility
B. strong external focus and values stability and control
C. external focus and values flexibility
D. internal focus and values stability and control
E. continual focus on efficiency, cost cutting, and outsourcing

Answer: A

Important decisions are made by middle-level and supervisory-level managers with ____.

Important decisions are made by middle-level and supervisory-level managers with ____. 

A. decentralized authority
B. upper authority
C. focused power
D. centralized authority

Answer: A

In the third step of rational decision making (evaluating alternatives and select a solution), you need to evaluate each alternative not only according to cost and quality but also according to the following questions: _____

In the third step of rational decision making (evaluating alternatives and select a solution), you need to evaluate each alternative not only according to cost and quality but also according to the following questions: _____ 

A. Is it efficient and how will it affect our marketing strategy?
B. Is it feasible, effective, and efficient?
C. Is it ethical and will it hurt diversity?
D. Is it ethical, feasible, and effective?
E. Is it feasible and profitable?

Answer: D

Rites and rituals are ____.

Rites and rituals are ____. 

A. company values included in the code of ethics
B. the activities and ceremonies that celebrate important occasions and accomplishments for an organization
C. objects, acts, or the quality that conveys meaning to others
D. a narrative based on true events that emphasize a particular value
E. company expectations for employees, such as working hard, ethically, and honestly

Answer: B

Sometimes culture can be strong enough to take the place of an organization's ____.

Sometimes culture can be strong enough to take the place of an organization's ____. 

A. performance standards
B. code of ethics
C. business plan
D. mission statement
E. formal rules and regulations

Answer: E

The idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes, is known as _____.

The idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes, is known as _____. 

A. rational decision making
B. MBO
C. nonrational decision making
D. analytics
E. bounded rationality

Answer: E

The tendency of people to view events as being more predictable than they really are known as _____.

The tendency of people to view events as being more predictable than they really are known as _____. 

A. framing bias
B. hindsight bias
C. sunk-cost bias
D. narrow focus bias
E. the fog effect

Answer: B

Because of frequently changing competition and technology, a company's strategic planning may have to be done _____.

Because of frequently changing competition and technology, a company's strategic planning may have to be done _____. 

A. every 5 years rather than every 2 years
B. every 5 years rather than every 10 years
C. every 10 years
D. continuously
E. closer to every 1 or 2 years than every 5 years

Answer: E

The father of scientific management is _____.

The father of scientific management is _____. 

A. Frank Gilbreth
B. Tom Gallagher
C. Abraham Maslow
D. Peter Drucker
E. Frederick Taylor

Answer: E

When the manager of a local restaurant sets goals and then develops a plan on how to achieve them, she is ____.

When the manager of a local restaurant sets goals and then develops a plan on how to achieve them, she is ____. 

A. planning
B. monitoring
C. delegating
D. organizing
E. staffing

Answer: A

Countertrading is ___ goods for goods.

Countertrading is ___ goods for goods. 

A. outsourcing
B. sourcing
C. bartering
D. selling
E. licensing

Answer: C

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. This is an example of ____.

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. This is an example of ____. 

A. operations management
B. scientific management
C. production management
D. inventory oversight
E. inventory analysis

Answer: A

Hugo Munsterberg was known as ____.

Hugo Munsterberg was known as ____. 

A. the father of scientific management
B. a pioneer of scientific management
C. the father of MBO
D. the father of industrial psychology
E. the originator of sociology

Answer: D

On an organization's board of directors, inside directors ____outside directors _____.

On an organization's board of directors, inside directors ____outside directors _____. 

A. are supposed to be elected from outside the organization/ may be members of the firm
B. must work for the company/ are also members of the firm
C. may be members of the firm/ are supposed to be elected from outside the firm
D. are always retired executives/ typically are employees
E. must work for the organization/ are paid members of the organization

Answer: C

Ethnocentrism is also known as _____.

Ethnocentrism is also known as _____. 

A. geocentrism
B. ecocentrism
C. parochialism
D. open-mindedness
E. a flexible management style

Answer: C

One way to think of management is ___.

One way to think of management is ___. 

A. efficiency in motion
B. the science of helping people
C. the science of accomplishing things
D. the art of getting things done through people
E. the science of synergy

Answer: D

Americans driving less and young people having less interest in cars are examples of trends in society known as ____ forces.

Americans driving less and young people having less interest in cars are examples of trends in society known as ____ forces. 

A. diversity
B. financial
C. political
D. sociocultural
E. legal

Answer: D

An import quota is a(n) ____.

An import quota is a(n) ____. 

A. trade barrier
B. embargo
C. trade encouragement
D. export fee
E. type of dumping

Answer: A

What mechanism is used to provide a systematic assessment of an organization's triple bottom line?

What mechanism is used to provide a systematic assessment of an organization's triple bottom line? 

A. sustainability program
B. code of ethics
C. diversity program
D. financial audit
E. social audit

Answer: E

The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint.

The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint. 

A. classical
B. quality-management
C. systems
D. contingency

Answer: A

Dominique owns an international grocery store where customers can purchase products from other countries. Dominique's store is an example of a company that ____.

Dominique owns an international grocery store where customers can purchase products from other countries. Dominique's store is an example of a company that ____. 

A. exports
B. globalizes
C. inputs
D. imports
E. countertrades

Answer: D

At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___.

At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___. 

A. ad hoc teams
B. an organization
C. visionaries
D. stretch goals
E. a force

Answer: B

Gabriel, the CEO of a large global production company, is excited about the introduction of statistics and computer simulations in the design stage of their products. This is an example of _____.

Gabriel, the CEO of a large global production company, is excited about the introduction of statistics and computer simulations in the design stage of their products. This is an example of _____. 

A. the design approach
B. quantitative techniques
C. MBO
D. scientific management
E. behavioral management

Answer: B

Luxere Hotels International, an American company, sells the rights to other hospitality companies globally to open hotels with the Luxere name for a fee and a share of the profit, in return for using Luxere's brand name and a package of materials and services. This defines ____.

Luxere Hotels International, an American company, sells the rights to other hospitality companies globally to open hotels with the Luxere name for a fee and a share of the profit, in return for using Luxere's brand name and a package of materials and services. This defines ____. 

A. franchising
B. importing
C. offshoring
D. exporting
E. countertrading

Answer: A

Tops Burger, based out of Texas, has locations in 25 countries. Tops is a ____.

Tops Burger, based out of Texas, has locations in 25 countries. Tops is a ____. 

A. multinational corporation
B. conglomerate
C. multinational organization
D. foreign partner

Answer: A

An entrepreneur is best described as ___.

An entrepreneur is best described as ___. 

A. someone who works inside an existing organization and sees a new product opportunity
B. a type of intrapreneur
C. a type of research assistant
D. someone who takes risks to try to create a new enterprise
E. someone who develops a new enterprise without risks

Answer: D

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a(n) ____ manager.

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a(n) ____ manager. 

A. team leader
B. first-line
C. board
D. middle
E. upper

Answer: B

The justice approach to deciding ethical dilemmas is guided by _____.

The justice approach to deciding ethical dilemmas is guided by _____. 

A. increasing profits and workplace diversity
B. respect for the fundamental rights of human beings
C. respect for impartial standards of fairness and equity
D. respect for society and the environment
E. what will result in the individual's best long-term interests

Answer: C

Technology Experts is a U.S. company that specializes in IT research. It has formed a joint venture with Processor Inc., a Canadian organization that has a reputation of producing quality PCs, to market laptops in China, sharing the risks and rewards of starting the new enterprise together. This is an example of a(n) ___.

Technology Experts is a U.S. company that specializes in IT research. It has formed a joint venture with Processor Inc., a Canadian organization that has a reputation of producing quality PCs, to market laptops in China, sharing the risks and rewards of starting the new enterprise together. This is an example of a(n) ___. 

A. strategic alliance
B. global strategy
C. export strategy
D. import strategy
E. franchising strategy

Answer: A

Globalization is the trend ___.

Globalization is the trend ___. 

A. of the world economy becoming a less dependent system
B. of the world economy adding more independent markets
C. toward one world language and culture
D. of the world economy toward becoming a more interdependent system
E. toward one world economy and banking system

Answer: D

Corporate governance is the system ____.

Corporate governance is the system ____. 

A. of governing an industry, such as the trucking industry, to protect customers
B. that protects citizens against unethical state government
C. of governing a company so that the interests of corporate owners and other stakeholders are protected
D. of monitoring an industry, such as attorneys, to ensure ethical practices
E. of monitoring corporate political donations

Answer: C

Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ____.

Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ____. 

A. bartering
B. countermarketing
C. exporting
D. dumping
E. importing

Answer: C

Donald enjoys the excitement and challenge of forming a firm in Europe that is totally owned and controlled by his company because he knows that although the investment will be substantial, it could result in a large return. This type of organization is an example of a ____.

Donald enjoys the excitement and challenge of forming a firm in Europe that is totally owned and controlled by his company because he knows that although the investment will be substantial, it could result in a large return. This type of organization is an example of a ____. 

A. joint venture
B. total investment agreement
C. strategic alliance
D. wholly-owned subsidiary
E. maquiladoras

Answer: D

Management is defined as the pursuit of organizational goals ____.

Management is defined as the pursuit of organizational goals ____.

A. efficiently and effectively
B. correctly and with synergy
C. economically
D. efficiently and in a detailed-oriented manner
E. with passion and effectiveness

Answer: A

The classical viewpoint of management emphasized ways to ___.

The classical viewpoint of management emphasized ways to ___. 

A. manage work more efficiently
B. build more synergy
C. vary according to the environment
D. include MBO
E. increase diversity

Answer: A

The hallmark of great civilizations has been great systems of ____.

The hallmark of great civilizations has been great systems of ____. 

A. laws
B. diversity
C. leadership
D. communications

Answer: D

Sometimes a country's laws forbid foreigners from ownership within their nation, and the only way an American company can have a presence in that foreign country is with a(n) ___.

Sometimes a country's laws forbid foreigners from ownership within their nation, and the only way an American company can have a presence in that foreign country is with a(n) ___. 

A. export agreement
B. MBO pact
C. import agreement
D. bartering union
E. joint venture

Answer: E

Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____.

Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____. 

A. synergy
B. management science
C. behaviorism
D. the Hawthorne effect
E. scientific management

Answer: E

The relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior are known as ____.

The relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior are known as ____. 

A. morals
B. norms
C. ethical advantages
D. values
E. fairness factors

Answer: D

With production today, companies emphasize _____.

With production today, companies emphasize _____. 

A. efficiency
B. increased synergy
C. diversity
D. training
E. employee happiness

Answer: A

Tom, the manager of floral shop, is interested in implementing the principles of administrative management, which involves ____.

Tom, the manager of floral shop, is interested in implementing the principles of administrative management, which involves ____. 

A. doing time-motion studies
B. focusing on unprofitable parts of an organization
C. increasing synergy
D. managing the total organization
E. implementing MBO

Answer: D

Ethics are _____.

Ethics are _____. 

A. influences arising from changes in the characteristics of a population
B. a type of written code for an organization
C. standards of right and wrong that influence behavior
D. behavior accepted as "right"

Answer: C

The field of behavioral science includes _____.

The field of behavioral science includes _____. 

A. psychology, sociology, forensic science, economics
B. psychology, forensic science, sociology, anthropology, economics
C. psychiatry, technology, environmental science, forensic science
D. chemistry, biology, earth science, management
E. psychology, sociology, anthropology, economics

Answer: E

New developments in methods for transforming resources into goods or services are _____ forces.

New developments in methods for transforming resources into goods or services are _____ forces. 

A. sociocultural
B. technological
C. demographic
D. political-legal
E. media

Answer: B

Olivia, the general manager of a bowling center, believes in her workers and that they are responsible and capable employees, so that they can be trusted when given responsibility. Olivia is an example of a(n) ___ manager.

Olivia, the general manager of a bowling center, believes in her workers and that they are responsible and capable employees, so that they can be trusted when given responsibility. Olivia is an example of a(n) ___ manager. 

A. Theory Z
B. hierarchy
C. Theory X
D. accountable
E. Theory Y

Answer: E

Those who study management will understand how to ___.

Those who study management will understand how to ___. 

A. relate to their managers and deal with organizations from the outside
B. better manage money
C. relate to coworkers and deal with technology
D. sell their product
E. counsel workers on personal and family issues

Answer: A

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___. 

A. scientific management
B. the quality-management viewpoint
C. evidence-based management
D. behavioral management
E. MBO

Answer: C

Technical skills consist of ____.

Technical skills consist of ____. 

A. the ability to think analytically
B. the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together
C. job-specific knowledge needed to perform well in a specialized field
D. the ability to work well in cooperation with other people to get things done
E. the ability to think in a logical manner

Answer: C

Even for nonprofits, sooner or later there will be no organization without ____.

Even for nonprofits, sooner or later there will be no organization without ____. 

A. ethical standards
B. good laws
C. the Employee Rule
D. customers
E. synergy focus



Answer: D

Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals, Greg is a(n) ____ manager.

Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals, Greg is a(n) ____ manager. 

A. effective
B. diverse
C. detail
D. efficient
E. macro

Answer: A

Local communities are stakeholders of organizations because communities _____.

Local communities are stakeholders of organizations because communities _____.

A. rely on the products the companies produce
B. rely on the tax base from companies, and their employee payrolls, to thrive
C. wish to join forces with organizations to create strategic alliances
D. need the publicity of national organizations
E. enjoy the changes that progress tends to bring

Answer: B

The discipline concerned with creating computer systems that simulate human reasoning and sensation is known as ___.

The discipline concerned with creating computer systems that simulate human reasoning and sensation is known as ___. 

A. human simulation
B. simulation production
C. IT simulation
D. artificial intelligence
E. cognitive cloning

Answer: D

Free trade is the ____.

Free trade is the ____. 

A. movement of customers between nations that do not have trade embargoes
B. policy of cost-free exchange of goods
C. bartering of goods or services locally or globally
D. bartering or sale of goods without taxes
E. movement of products between countries without political or economic obstruction

Answer: E

The Sarbanes-Oxley Act of 2002 established requirements for ____, and for noncompliance, penalties of ______.

The Sarbanes-Oxley Act of 2002 established requirements for ____, and for noncompliance, penalties of ______. 

A. proper financial record keeping for private companies/ as much as 25 years in prison
B. proper financial record keeping for government organizations/as much as 25 years in prison
C. code of ethics guidelines for organizations/as much as 2 million dollars
D. proper financial record keeping for public companies/as much as 25 years in prison
E. all corporate financial records to be made public/as much as 2 million dollars

Answer: D

Greg, the IT manager, feels that his employees lack the motivation to consistently meet department goals, therefore, the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the ____ viewpoint.

Greg, the IT manager, feels that his employees lack the motivation to consistently meet department goals, therefore, the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the ____ viewpoint. 

A. synergy
B. attitude
C. behavioral
D. classical
E. scientific

Answer: C

When individuals who want to start a new venture obtain many small amounts of money from many people, this type of financing is called ____.

When individuals who want to start a new venture obtain many small amounts of money from many people, this type of financing is called ____. 

A. crowdfunding
B. multifunding
C. duplicating
D. venture-funding
E. angel-financing

Answer: A

Conceptual skills consist of ____.

Conceptual skills consist of ____. 

A. the ability to think practically
B. the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together
C. the job-specific knowledge needed to perform well in a specialized field
D. the ability to work well in cooperation with other people to get things done
E. the ability to think in a logical manner

Answer: B

An individual or individuals who work(s) within an existing organization, using personal resources to exploit an opportunity, defines a(n) ____.

An individual or individuals who work(s) within an existing organization, using personal resources to exploit an opportunity, defines a(n) ____. 

A. entrepreneur
B. angel investor
C. stockholder
D. venturist
E. Intrapreneur

Answer: E

Sustainability is economic development that ____.

Sustainability is economic development that ____. 

A. meets future needs without compromising present needs
B. generates greater profitability
C. produces greater diversity
D. meets present needs without compromising the ability of future generations to meet their own needs
E. is a idea of Frank and Lillian Gilbreth that proposes how to cut costs but increase efficiency

Answer: D

The mass media is considered part of an organization's _____.

The mass media is considered part of an organization's _____. 

A. general environment
B. task environment
C. internal stakeholders
D. macroenvironment
E. distribution network

Answer: B

Mary Parker Follett anticipated some of today's concepts, such as _____.

Mary Parker Follett anticipated some of today's concepts, such as _____. 

A. worker empowerment and scientific management
B. self-managed teams and worker empowerment
C. quality assurance and transformation processes
D. management-lead teams and diversity
E. synergy and MBO

Answer: B

Quality Air, a company that builds airplanes, typically utilizes other production companies that specialize in certain parts for its jets this practice is known as ____.

Quality Air, a company that builds airplanes, typically utilizes other production companies that specialize in certain parts for its jets this practice is known as ____. 

A. MBO
B. bartering
C. trading
D. outsourcing
E. diversifying

Answer: D

An organization's internal stakeholders consist of ___.

An organization's internal stakeholders consist of ___. 

A. board of directors, employees, suppliers
B. board of directors, customers, owners
C. customers, families of employees, employees
D. board of directors, employees, owners
E. competitors, the community, suppliers

Answer: D

The principal functions of management are ___.

The principal functions of management are ___. 

A. executing, planning, organizing, leading
B. scheduling, organizing, leading, staffing, monitoring
C. staffing, planning, motivating, delegating
D. planning, organizing, leading, controlling
E. staffing, planning, leading, delegating

Answer: D

The 17 basic units of motion, identified by Frank and Lillian Gilbreth, were named _____.

The 17 basic units of motion, identified by Frank and Lillian Gilbreth, were named _____. 

A. gilbreths
B. time frames
C. therbligs
D. units
E. action works

Answer: C

Abraham Maslow proposed the ____.

Abraham Maslow proposed the ____. 

A. hierarchy of human needs
B. Hawthorne effect
C. hierarchy of production
D. self-managed teams
E. worker empowerment theory

Answer: A

Changes in the economic, political, legal, and technological global system that may affect an organization are ______ forces.

Changes in the economic, political, legal, and technological global system that may affect an organization are ______ forces. 

A. local
B. demographic
C. international
D. technological



Answer: C

Quotas are designed to prevent _____.

Quotas are designed to prevent _____. 

A. outsourcing
B. tariffs
C. exporting
D. an embargo
E. dumping

Answer: E