Vanessa runs a flower shop. She recently made some changes so that one employee answers phones and does paperwork, while another creates arrangements, and a third packages and delivers the arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Vanessa's job redesign has
A. increased task identity.
B. decreased task identity.
C. increased task significance.
D. decreased task significance.
E. decreased autonomy.
Answer: B. decreased task identity.