Erica, a recruitment manager at a consulting firm, notices a trend in the firm where hired employees tend to resign before the completion of their probation period. In order to remedy the situation, Erica sets a goal to increase the number of employees staying with the firm after their probation is completed. She maps out behavior patterns among employees and strategizes accordingly. By doing so, Erica is exercising the managerial function of _____.
a.leading
b.planning
c.controlling
d.organizing
Answer: b