A process has a Cp equal to 3.5. Determine the standard deviation of the process if the design specifications are 16.08 inches plus or minus 0.42 inches.
a. 0.02
b. 0.04
c. 0.21
d. 0.84
Answer: b. 0.04
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Quality Improvement
- Which of the following is TRUE of the four major categories of quality costs?
- Costs associated with measuring and analyzing data in order to detect and correct quality problems are:
- The costs of material, labor, and overhead incurred when scrapping a defective product prior to customer delivery are:
- For a firm with a mature and effective quality cost management system, the greatest proportion of quality cost will be found in which category?
- Which of the following is NOT a prevention cost?
- Which of the following statements about traditional accounting systems is INCORRECT?
- A judge rules that a lawn mower manufacturer must pay a liability settlement to a consumer who was injured using a defectively produced lawn mover. The cost of the settlement represents what type of cost to the manufacturer?
- Inspection is:
- Better prevention of poor quality:
- Which of the following is NOT an external failure cost?
- Which of the following is associated with defective products that have been delivered to the customer?
- The term 'dpmo' stands for:
- For most companies embarking on a quality cost program, management typically finds that actual costs, in order of highest to lowest, are:
- The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered:
- The cost Ford Motor Corporation incurred to recall its one-year-old Windstar vans in order to replace a faulty relay switch is an example of:
- An inspector at a shirt manufacturer discovered that over fifteen hundred shirts were manufactured with incorrect buttons. The manufacturer sold the shirts at 70% of the normal price to a retailer who specializes in "factory seconds." The revenue lost by the manufacturer is considered:
- The cost associated with unplanned machine downtime, when operators halt the production line after identifying an unacceptably high rate of defective output, should be classified as:
- A machined part is returned to the drilling department for rework. The additional labor that is used to correct the quality problem with the part is:
- Quality costs are classified into all of the following major categories EXCEPT:
- ____ uses analytical approaches and technologies such as cluster analysis, neural networks, and fuzzy logic.
- Practical guidelines for designing a performance measurement system include all of the following EXCEPT that:
- A credit card company has identified speed of service as a strength that separates it from its competitors. For this company, speed of service can be viewed as:
- An advantage of cost of quality measures is that management receives a report where the unit of analysis is:
- A common process-level measurement, extensively used in Six Sigma environments, is _____ - the probability that a unit can pass through a series of process steps without defects.
- Which of the following questions is NOT asked in the "Evaluate the performance measures to ensure their usefulness" stage to generate useful process performance measures?