"Glenn enjoyed attending the managers' meetings, but the rest of us didn't because Glenn droned on and on," said Mike McCall, division manager. "After I'd had enough of that behavior, I banned Glenn from attending the meetings. Later, when I let him attend again, he resumed his droning, but I ignored him completely and went on with the meeting. From that moment on, his unacceptable behavior stopped." Mike used _________ and __________ to stop Glenn's undesirable behavior.

"Glenn enjoyed attending the managers' meetings, but the rest of us didn't because Glenn droned on and on," said Mike McCall, division manager. "After I'd had enough of that behavior, I banned Glenn from attending the meetings. Later, when I let him attend again, he resumed his droning, but I ignored him completely and went on with the meeting. From that moment on, his unacceptable behavior stopped." Mike used _________ and __________ to stop Glenn's undesirable behavior.

"Glenn enjoyed attending the managers' meetings, but the rest of us didn't because Glenn droned on and on," said Mike McCall, division manager. "After I'd had enough of that behavior, I banned Glenn from attending the meetings. Later, when I let him attend again, he resumed his droning, but I ignored him completely and went on with the meeting. From that moment on, his unacceptable behavior stopped." Mike used _________ and __________ to stop Glenn's undesirable behavior.



Answer: punishment; extinction


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