The human resource department at The Book Source has just calculated the absenteeism rate for 2010, and it is 25% higher than it was in 2008 and 2009. Managers should
A. wait until the end of 2011 and see what the rate is.
B. begin a major job redesign effort.
C. reduce employees' work hours.
D. investigate whether employees have become dissatisfied with their jobs.
E. institute strict disciplinary procedures for employees who are absent.
Answer: D. investigate whether employees have become dissatisfied with their jobs