The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service. In fact, when it moves into a mall, all the other stores have to improve their own models of customer service. How is Nordstrom using norms?
to emphasize the organization's important values and identity
to help the group survive
to create cohesiveness
to clarify role expectations
to help individuals avoid embarrassing situations
Answer: to emphasize the organization's important values and identity