Early on in its history, Southwest Airlines did not assign a seat number. Instead they issued a letter that placed passengers in a boarding queue. Southwest Airlines' method of not assigning passengers a specific seat number would be considered a _____________ innovation.

Early on in its history, Southwest Airlines did not assign a seat number. Instead they issued a letter that placed passengers in a boarding queue. Southwest Airlines' method of not assigning passengers a specific seat number would be considered a _____________ innovation.



Answer: process


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