Through the rational management of resources and distribution of goods and services, scientific management helps ensure that business operations are efficient and effective.

1) True

2) False

Answer: 2)false

George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager.

1) Theory Z

2) hierarchy

3) Theory X

4) accountable

5) Theory Y

Answer: 3) Theory X

Maslow's hierarchy of human needs included ______.

1) physiological, financial, love, esteem, self-actualization

2) financial, love, friends, self-actualization

3) food and shelter, companionship, ego, self-actualization

4) physiological, safety, love, esteem, self-actualization

5) physiological, financial, love, empowerment,

Answer: 4) physiological, safety, love, esteem, self-actualization