SERVQUAL measures which dimension of service quality
A. Reliability, Tangibles, Assurance, Empathy, and Conformance Quality
B. Performance Quality, Tangibles, Responsiveness, Reliability, and Assurance
C. Responsiveness, Tangibles, Empathy, Assurance, and Reliability
D. Reliability, Tangibles, Responsiveness, Empathy, and Conformance Quality
Answer: C