The three dimensions of situational control are leader-member relations, the task structure and _____.

The three dimensions of situational control are leader-member relations, the task structure and _____.  A. psychological empowerment B. environment C....

The statement "I really don't like that Ivan got so angry in that meeting" reflects the ______ component of an attitude.

The statement "I really don't like that Ivan got so angry in that meeting" reflects the ______ component of an attitude.  A. behavioral B. factual C....

Which of the following is not a benefit of teamwork in an organization?

Which of the following is not a benefit of teamwork in an organization?  A. increased speed B. increased stress C. reduced costs D. improved...

Trust is based on _______, which can be enhanced by showing professionalism, technical ability, and good business sense.

Trust is based on _______, which can be enhanced by showing professionalism, technical ability, and good business sense.  A. cooperation B....

At his review last year, Bryan was promised a 20% raise if he met his production goals. Raises were included in today's paychecks, and although Bryan has met all of his goals, he only received a cost-of-living raise. In the future, Bryan's ______ will probably be ______.

At his review last year, Bryan was promised a 20% raise if he met his production goals. Raises were included in today's paychecks, and although Bryan...

For managers, the importance of Maslow's contribution is that he showed that workers _____.

For managers, the importance of Maslow's contribution is that he showed that workers _____.  A. are interested only in compensation that helps...

Who are typical members of continuous improvement teams?

Who are typical members of continuous improvement teams?  A. volunteers or workers and supervisors B. contractors and vendors C. managers and...

According to Herzberg's two-factor theory, only ______ factors can make employees satisfied with their jobs.

According to Herzberg's two-factor theory, only ______ factors can make employees satisfied with their jobs.  A. growth B. affiliation C. motivating D....

Trina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Trina has ______ power.

Trina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything...

_______ is the process of interpreting and understanding one's environment.

_______ is the process of interpreting and understanding one's environment.  A. Self-awareness B. Self-management C. Perception D. Self-monitoring E....

To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: competence, autonomy, and _____.

To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: competence, autonomy, and...

According to Herzberg, which of the following is an example of a motivating factor?

According to Herzberg, which of the following is an example of a motivating factor?  A. the work itself B. pay C. working conditions D. company...

_____ is the expectation that successful performance of the task will lead to the desired outcome.

_____ is the expectation that successful performance of the task will lead to the desired outcome.  A. Expectancy B. Reinforcement C. Valence D....

Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a _____.

Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a _____.  A....

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.  A. character B. personality C....

The ______ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.

The ______ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.  A. attribute B....

"Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?

"Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?  A. leader-member...

________ is the extent to which people like or dislike themselves.

________ is the extent to which people like or dislike themselves.  A. Emotional stability B. Self-awareness C. Locus of control D. Self-efficacy E....

Which of the following is not one of the five stages of team development?

Which of the following is not one of the five stages of team development?  A. norming B. storming C. performing D. adjourning E. reforming Answer:...

A team composed of people from different departments who are pursuing a common objective is called a _____.

A team composed of people from different departments who are pursuing a common objective is called a _____.  A. quality circle B. problem-solving...

The model that requires a manager to assess her own style and her situational control is _____.

The model that requires a manager to assess her own style and her situational control is _____.  A. LMX model of leadership B. shared leadership...

The tendency to remember recent information better than earlier information is called _____.

The tendency to remember recent information better than earlier information is called _____.  A. stereotyping B. self-serving bias C. fundamental...

______ occurs when we form an impression of an individual based on a single trait.

______ occurs when we form an impression of an individual based on a single trait.  A. The recency effect B. A self-fulfilling prophecy C. Fundamental...

Leadership is the ability to ______ employees to pursue organizational goals.

Leadership is the ability to ______ employees to pursue organizational goals.  A. force B. reward C. request D. compensate E. influence Answer:...

________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.

________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.  A....

_____ is defined as the psychological processes that arouse and direct goal-directed behavior.

_____ is defined as the psychological processes that arouse and direct goal-directed behavior.  A. Self-actualization B. Productivity C. Self-determination D....

Karl was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ______ power.

Karl was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ______ power.  A....

Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____.

Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But...

Rita is on a team that consists of members who interact by computer network to collaborate on project. She is on a(n) ________.

Rita is on a team that consists of members who interact by computer network to collaborate on project. She is on a(n) ________.  A. remote team B....

______ is about coping with complexity and ______ is about coping with change.

______ is about coping with complexity and ______ is about coping with change.  A. Management/ leadership B. Middle management/ top management C....

Kotter proposed which of the following for organization change?

Kotter proposed which of the following for organization change?  A. eight steps for leading organizational change B. three types of innovation:...

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred?

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which...

Which of the following is not a leading reason that employees resist change?

Which of the following is not a leading reason that employees resist change?  A. individual predisposition toward change B. lack of personal...

_________ is the economic or productive potential of employee knowledge and actions.

_________ is the economic or productive potential of employee knowledge and actions.  A. Human capital B. Labor capital C. Social capital D....

________ is a change that represents the introduction of a new practice to an organization but one that is not new to the industry.

________ is a change that represents the introduction of a new practice to an organization but one that is not new to the industry.  A. Proactive...

__________ is the set of techniques used for implementing planned change to make people and organizations more effective.

__________ is the set of techniques used for implementing planned change to make people and organizations more effective.  A. Corporate transformation B....

Which of the following helps guarantee nonhazardous working conditions for employees?

Which of the following helps guarantee nonhazardous working conditions for employees?  A. Civil Rights Act B. Fair Labor Standards Act C. Occupational...

A change that is made in response to arising problems or opportunities is called __________.

A change that is made in response to arising problems or opportunities is called __________.  A. radical change B. incremental change C. proactive...

Joan, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. This is an example of which force for change?

Joan, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone...

Introducing a practice that is new to the industry is called a(n) ______ change.

Introducing a practice that is new to the industry is called a(n) ______ change.  A. revolutionary B. adaptive C. radically innovative D. reactive E....

Employees are likely to see an adaptive change as __________.

Employees are likely to see an adaptive change as __________.  A. highly threatening B. moderately threatening C. least threatening D. significantly...

Maria worked in a manufacturing facility. Throughout the building there were posters and calendars of a sexually explicit nature, and they made Maria very uncomfortable. This is __________.

Maria worked in a manufacturing facility. Throughout the building there were posters and calendars of a sexually explicit nature, and they made Maria...

The _____ enforce(s) procedures so employees may vote to have an union and for collective bargaining.

The _____ enforce(s) procedures so employees may vote to have an union and for collective bargaining.  A. Fair Labor Standards Act B. National...

Which piece of legislation first established the U.S. federal minimum wage?

Which piece of legislation first established the U.S. federal minimum wage?  A. Age Discrimination in Employment Act (ADEA) B. Social Security...

______ includes the activities managers perform to plan for, attract, develop, and retain an effective workforce.

______ includes the activities managers perform to plan for, attract, develop, and retain an effective workforce.  A. Personnel development B....

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. This is an example of the __________ stage of change.

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the...

A year after she assisted them in making changes to an employee incentive plan, Kara, an OD consultant, is visiting Thomas Engineering to determine if the changes were helpful. Kara will compare sales and turnover data from the last three years to the current year. Kara is in the ______ stage of OD.

A year after she assisted them in making changes to an employee incentive plan, Kara, an OD consultant, is visiting Thomas Engineering to determine...

The Equal Employment Opportunity Commission was established by the _____ Act.

The Equal Employment Opportunity Commission was established by the _____ Act.  A. Equal Pay B. Wagner C. Title VII of the Civil Rights D. Occupational...

The degree to which a test measures the same thing consistently is known as its __________.

The degree to which a test measures the same thing consistently is known as its __________.  A. reliability B. accountability C. validity D....

Which of the following is not a supertrend shaping the future of business?

Which of the following is not a supertrend shaping the future of business?  A. more niche products. B. information becoming a competitive advantage. C....

The increasing diversity of the American workforce is an example of a(n) ______ force for change.

The increasing diversity of the American workforce is an example of a(n) ______ force for change.  A. market B. demographic C. social and political D....

Inside forces for change include which of the following?

Inside forces for change include which of the following? A. domestic competition B. recession C. advancements in automation D. immigration E. low...

_____ is the process by which a company compares its performance with that of high-performing organizations.

_____ is the process by which a company compares its performance with that of high-performing organizations.  A. Reference innovation B. Benchmarking C....

After being referred by a friend, Hasina attended a job interview. She didn't feel it went well, but was surprised when her friend told her the boss didn't like that she had worn her hijab, a traditional headscarf. The boss told a coworker after the interview, "Our customers prefer working with Christians." This is an example of __________.

After being referred by a friend, Hasina attended a job interview. She didn't feel it went well, but was surprised when her friend told her the boss...

A ______ summarizes what the holder of the job does and how and why he or she does it.

A ______ summarizes what the holder of the job does and how and why he or she does it.  A. job analysis B. realistic job preview C. job specification D....

The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork. This is an example of a(n) ______ advancement.

The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork. This is an example...

Which of the following circumstances is unlikely to increase the success of OD?

Which of the following circumstances is unlikely to increase the success of OD?  A. consideration of cross-cultural differences B. single intervention C....

A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job ________.

A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job ________.  A....

Which of the following is not part of the strategic human resource management process?

Which of the following is not part of the strategic human resource management process?  A. Plan human resources needed. B. Establish grand strategy. C....

What is the final step in the strategic human resource management process?

What is the final step in the strategic human resource management process?  A. Plan future human resources needs. B. Recruit and select people. C....

A(n) ___________ is a report listing your organization's employees by name, education, training, languages, and other important information.

A(n) ___________ is a report listing your organization's employees by name, education, training, languages, and other important information.  A....

Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, an example of __________ change.

Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled...

_____ is the process of locating and attracting qualified applicants for jobs open in the organization.

_____ is the process of locating and attracting qualified applicants for jobs open in the organization.  A. Recruiting B. Selection C. Hiring D....

_____ includes aspects such as goodwill, mutual respect, trust, cooperation, and teamwork.

_____ includes aspects such as goodwill, mutual respect, trust, cooperation, and teamwork.  A. Relational capital B. Social capital C. Personal...

_____ is an emotional/behavioral response to real or imagined threats to an established work routine.

_____ is an emotional/behavioral response to real or imagined threats to an established work routine.  A. Change agent B. Benchmarking C. OD...

Which of the following statements about sexual harassment is true?

Which of the following statements about sexual harassment is true?  A. A hostile work environment is characterized by a tangible economic harm. B....

Appliance America customer complaints have increased because its drivers became lost when attempting deliveries and arrived late. The drivers have resisted using GPS systems, claiming they knew their territories. But managers are now encouraging them to look for the best solution. Appliance America is in the ________ stage of Lewin's change model.

Appliance America customer complaints have increased because its drivers became lost when attempting deliveries and arrived late. The drivers have resisted...

Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class?

Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class?  A....

Which of the following is not one of the soft skills employers often find lacking in many Millennial applicants?

Which of the following is not one of the soft skills employers often find lacking in many Millennial applicants?  A. professional appearance B....

After Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 70% of the time. The most frequently cited reason was customer service. This information will be most helpful to introduce to her employees during which stage of Lewin's change model?

After Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 70% of the time....

A specific commitment to achieve a measurable result within a stated period of time is a _____.

A specific commitment to achieve a measurable result within a stated period of time is a _____. A. goal B. vision C. business plan D. supervisory...

Developing a comprehensive program for long-term success is the focus of ____.

Developing a comprehensive program for long-term success is the focus of ____.  A. strategic planning B. mission and vision statements C. organizational...

A SWOT analysis is _____.

A SWOT analysis is _____.  A. looking for the strengths, weaknesses, opportunities, and threats influencing an organization's competition B....

When people seek information to support their point of view and discount data that do not, this is ______ bias.

When people seek information to support their point of view and discount data that do not, this is ______ bias.  A. blind B. overconfidence C....

The growth, stability, and defensive strategies are ____.

The growth, stability, and defensive strategies are ____.  A. leadership strategies B. cost-leadership strategies C. types of differentiation...

Regarding decision making, research has found that ____.

Regarding decision making, research has found that ____.  A. individuals acting alone make better decisions than groups B. group decisions seldom...

While sitting at her desk, Ann is setting goals and deciding how to achieve them. She is ___.

While sitting at her desk, Ann is setting goals and deciding how to achieve them. She is ___.  A. planning B. controlling C. delegating D. diversifying E....

Porter's competitive strategies of cost-leadership and differentiation focus on ____ markets, and the cost-focus and focused-differentiation strategies focus on ____ markets.

Porter's competitive strategies of cost-leadership and differentiation focus on ____ markets, and the cost-focus and focused-differentiation strategies...

With a modular structure, a firm _____.

With a modular structure, a firm _____.  A. is a company outside a company that is created specifically to respond to an exceptional market opportunity B....

The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. This type of planning is known as ____.

The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers....

In order, the steps of the strategic-management process are _____.

In order, the steps of the strategic-management process are _____.  A. establish the mission and vision/ assess the current reality/ conduct...

Helping people focus on critical problems, choices, and opportunities is possible through _____.

Helping people focus on critical problems, choices, and opportunities is possible through _____.  A. planning and diversity B. MBO C. planning...

Organizations that are formed to offer services to clients and not make a profit are ____, and those organizations that are formed to make money, or profits, by offering products or services are _____.

Organizations that are formed to offer services to clients and not make a profit are ____, and those organizations that are formed to make money, or...

A choice made from among available alternatives is a ____.

A choice made from among available alternatives is a ____.  A. decision B. plan C. goal D. consensus Answer: ...

In the BCG matrix, companies that have high growth and high market share, and are definite keepers are ____.

In the BCG matrix, companies that have high growth and high market share, and are definite keepers are ____.  A. sleeping giants B. stars C....

Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every ____.

Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every ____.  A....

Strategic, tactical, and operational are the ____.

Strategic, tactical, and operational are the ____.  A. three levels of planning B. levels of diversity C. strategic levels D. three levels of...

Bryan Barry suggests that to keep a strategic plan on track, organizations should ____.

Bryan Barry suggests that to keep a strategic plan on track, organizations should ____.  A. engage people, keep it simple, stay focused, and...

This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from customers that Quality employees do not return calls. Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) _____.

This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from customers that Quality employees do not return calls....

A standing plan that outlines the response to particular problems or circumstances is a(n)

A standing plan that outlines the response to particular problems or circumstances is a(n)  A. procedure. B. industry standard. C. norm. D. program. E....