Event management, Problem management, Access management and Request fulfillment are parts of which stage of the service lifecycle?
A. Service strategy
B. Service transition
C. Service operation
D. Continual service improvement
Answer: C
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SCRUM
- Where would you expect incident resolution targets to be documented?
- What is an RACI used for?
- Which of the following BEST describes an Incident?
- Which of the following BEST describes a Problem?
- Which of the following is NOT a valid objective of problem management?
- Which of the following BEST describes the purpose of access management?
- Which process ensures that : - Standardized methods and procedures are used for efficient and prompt handling of all changes - All changes to service assets and configuration items are recorded in the Configuration Management System - Overall business risk is optimized?
- Which process is to plan, manage and review suppliers, and to monitor the agreed service levels?
- What is the responsibility of the Project QA in a Scrum project?
- In a Scrum team, who is responsible for ensuring compliance with the Scrum practices?
- How long should the daily meeting last with a Development Team of 9 members?
- What is a key feature of Self-organizing teams?
- After 3 sprints, Team X (7 members) achieved 75 points, Team Y (5 members) achieved 105 points. Which team is more productive?
- Which technique is used for estimation where team members use playing cards to estimate story points?
- Which statement is TRUE about Definition of Done (DoD)?
- Which of the followings is the best sample of Definition of Done (DoD)?
- Who has the authority to cancel the Sprint?
- What should be the reasons for Sprint cancellation?
- What is the purpose of Product Backlog Refinement?
- What should not be done in a Daily Meeting?
- What role is "Cross-functional" referred to?
- Who is required to attend the Sprint Planning Meeting Part 1?
- Which of the following user stories is BEST written?
- Which of the following is TRUE about specific KPIs for the Scrum project?