Who is responsible for defining the process for service?
A. Service Manager
B. Service QA
C. Service Owner
D. Both A & B are correct
Answer: D
Learn More :
AMS
- Which process is responsible for controlling and recording on the relationships between components of the IT infrastructure?
- Which process will regularly analyze incident data to identify discernible tendency?
- A process owner has been identified with an "I" in the RACI matrix. Which one of following would be expected of them?
- Which of the following would be most useful in helping to implement a workaround as quickly as possible?
- What are the categories of events described in the Process_Event Management for AMS?"
- What is not a change type?
- Who is responsible for the Service manager assignment?
- What are sub-processes of the Access Management Process?"
- FSOFT provides Call center service for customer, service time is 8:00 AM to 5:00 PM. In SLA, Response time is 1 hour and Resolution time is 4 hours. A user sends email to report an incident at 16:30 on Monday. On Tuesday morning, a Call center staff replies to the customer at 8:15 AM and resolves the incident at 12:00 PM. SLA of ticket is met or failed?"
- Which one of the following is NOT an aim of the change management process?
- Which of the following is NOT an objective of request fulfillment?
- What process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
- What is the first step when an incident is detected?
- Which of the following tasks is part of proactive Problem Management?
- When is it determined if a Problem can be associated with a Known Error?
- Which of the following is NOT an example of a Service Request?"
- FSOFT signs a contract with ABC company to support users and maintain an ERP system. When the CFO (Chef Finance Officer) of this company requires to change some functions in the Accounting module, what is the BEST solution for FSOFT's service team?
- Which group should review changes that must be implemented faster than the normal change process?
- Which process is responsible for low risk, frequent occurring and low cost changes?
- Which one of the following do major incidents require?
- Which one of the following is the BEST description of service request?
- Which of the following are the MAIN objectives of incident management?