If an organization was going to make substantial changes to its customer service department, it would use this type of transformation tool.
a) Business Process Reengineering (BPR)
b) Reengineering Process Control (RPC)
c) Engineering Control System (ECS)
d) Total Process Improvement (TPI)
e) System Process Control (SPC)
Answer: Business Process Reengineering (BPR)