Which one of the following enterprise systems is social IT increasingly integrating with?
a) ERP
b) SCM
c) PLM
d) CRM
e) SAP
Answer: CRM
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Management Chapter 5
- The system should drive the transformation in a company when:
- ERP has all the following advantages except:
- Reengineering is all of the following except:
- ERP systems have all of the following characteristics except:
- The major difference between an ERP and ERP II system is this feature.
- Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan's transformation?
- An effective workflow diagram should do all of the following EXCEPT:
- Apple Inc. has developed iTunes, a unique propriety software system that supports Apple's need to delivery digital content to its customers. Apple chooses to develop iTunes rather than use an existing enterprise system solution, most likely because:
- ERP systems are expensive for all of the following reasons EXCEPT:
- All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:
- ________is an all-encompassing tool used for modeling, building, executing and monitoring business processes that go across organizational boundaries (and often systems).
- The Six Sigma process received its name from:
- Computer systems in the 1960s and early 1970s were typically designed around a specific departmental need and did not interface very well. These systems were designed to support:
- When would an organization elect to use BPR over TQM?
- Which one of the following is NOT a quality associated with agile and dynamic business processes?
- A company that wants to make incremental improvements to existing business processes would utilize which of the following?
- All of the follow are negative outcomes found in a firm that is set up using a functional model, EXCEPT for:
- Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?
- Middleware is software used to:
- All of the following are characteristics of an ERP system EXCEPT:
- These are comprehensive software packages that incorporate all modules needed to run the internal operations of a business. They should include the following modules: Manufacturing, Accounting, Human Resources and Sales.
- If an organization was going to make substantial changes to its customer service department, it would use this type of transformation tool.
- This type of process reengineering uses a radical improvement method for change.
- In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.
- Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT: