Management MCQ: April 2019

Archive for April 2019

" indicates the degree to which a particular product or service meets requirements, while indicates a category or rank used to distinguish that item from other similar items."

" indicates the degree to which a particular product or service meets requirements, while indicates a category or rank used to distinguish that item...

Warranty cost is an example of.

Warranty cost is an example of. A. Appraisal cost B. Service cost C. Correction cost D. Failure cost Answer: ...

Prevention costs include all of the following EXCEPT.

Prevention costs include all of the following EXCEPT. A. Have team members get professional certifications B. Collect lessons learnt & best practices...

The applications being built by your programming team have lots of bugs. So, you write up coding standards that will guide everyone in building the product with more attention to quality. Which of the following activity precisely describes this?

The applications being built by your programming team have lots of bugs. So, you write up coding standards that will guide everyone in building the...

You are managing a project that uses the toughest design pattern. Your technical architect analyzes a problem and she uses an Ishikawa diagram to figure out the root cause of a defect. Which process is being performed?

You are managing a project that uses the toughest design pattern. Your technical architect analyzes a problem and she uses an Ishikawa diagram to figure...

Which of the following is NOT an example of COQ?

Which of the following is NOT an example of COQ? A. Spend more time in studying coding standards and design pattern B. Request TQA to inspect the...

What is NOT another name of Inspections?

What is NOT another name of Inspections? A. Audit B. Gothrough C. Peer Review D. Walkthrough Answer: ...

Quality Assurance should be performed.

Quality Assurance should be performed. A. During the creation of the project proposal B. During the project design phase C. During the project testing...

Which of the following is considered as a cost of prevention?

Which of the following is considered as a cost of prevention? A. Testing efforts B. Rework efforts C. Inspection efforts D. Efforts for collecting...

Based on the company's PCB (Process Capability Baseline), the upper and lower limits of CSS metric is 80-85-90. What is it known as?

Based on the company's PCB (Process Capability Baseline), the upper and lower limits of CSS metric is 80-85-90. What is it known as? A. Process limits B....

What is CORRECT about the upper and lower specification limits?

What is CORRECT about the upper and lower specification limits? A. They are based on requirements of agreement B. They are based on standard statistical...

What statement is TRUE?

What statement is TRUE? A. Control limits are not different from specification limits B. Control limits are different from specification limits C....

What is CORRECT about ISO 9000?

What is CORRECT about ISO 9000? A. ISO 9000 is an organizational project management maturity model B. ISO 9000 is an international standard for project...

Which of the following is considered a cost of prevention?

Which of the following is considered a cost of prevention? A. Re-work costs B. Training costs C. Testing costs D. Costs of design reviews Answ...

Which of the following is not included in the Human Resource Management Plan?

Which of the following is not included in the Human Resource Management Plan? A. Staffing management plan B. Project organization charts C. Role and...

Management has asked you to create a RACI chart to help with staff assignments. What does RACI mean?

Management has asked you to create a RACI chart to help with staff assignments. What does RACI mean? A. Risk, Action, Check, Inform B. Risk, Accountable,...

Which of the following types of power is the most effective in leading teams?

Which of the following types of power is the most effective in leading teams? A. Expert B. Referent C. Reward D. Punishment Answer: ...

Which process group does the Manage Project Team process belong to?

Which process group does the Manage Project Team process belong to? A. Closing B. Planning C. Executing D. Monitoring and Controlling Answer:&n...

Due to the complexity of the project, you need to hire a UI design expert from another company. This is an example of.

Due to the complexity of the project, you need to hire a UI design expert from another company. This is an example of. A. Pre-assignment B. Negotiation C....

Which of the following technologies does not help facilitate communication in a virtual team?

Which of the following technologies does not help facilitate communication in a virtual team? A. Face to face meeting B. Audio conferencing C. Web-based...

You are forming a virtual project team that includes members from 4 different countries around the world. What is the problem you probably face to build an effective team?

You are forming a virtual project team that includes members from 4 different countries around the world. What is the problem you probably face to build...

You are developing some criteria to promote desired behaviours of your team members and offer incentives based on their performance. Which part of the staffing management plan will you document this?

You are developing some criteria to promote desired behaviours of your team members and offer incentives based on their performance. Which part of the...

In the design phase, the project manager requires all team members to sit together in one dedicated room in order to increase their communication and help build a sense of community. This is an example of.

In the design phase, the project manager requires all team members to sit together in one dedicated room in order to increase their communication and...

Which of the following does NOT help motivate an individual?

Which of the following does NOT help motivate an individual? A. Achievement and growth B. Job satisfaction C. Micro-management D. Challenging wor...

A project team with members located in India, the US, and the UK would be called a.

A project team with members located in India, the US, and the UK would be called a. A. Virtual team B. Scattered team C. Universal team D. Global...

The team begins to work together and adjust their work habits and behaviours. Which phase of development is the team in?

The team begins to work together and adjust their work habits and behaviours. Which phase of development is the team in? A. Performing B. Storming C....

Skills such as empathy, influence, creativity, and group facilitation are valuable assets when managing the project team. These skills are often referred to as.

Skills such as empathy, influence, creativity, and group facilitation are valuable assets when managing the project team. These skills are often referred...

The project manager would like to resolve conflicts with a give-and-take attitude rather than using a one-sided approach. What is the best approach for the PM?

The project manager would like to resolve conflicts with a give-and-take attitude rather than using a one-sided approach. What is the best approach...

What is the conflict resolution technique used when the project manager says, "I cannot deal with the issue now!"?

What is the conflict resolution technique used when the project manager says, "I cannot deal with the issue now!"? A. Forcing B. Withdrawal C. Problem...

The most common sources of conflict in a project include scare resources, scheduling priorities, and.

The most common sources of conflict in a project include scare resources, scheduling priorities, and. A. Personal work styles B. Cost priorities C....

"Tight matrix" and " War room" are referred to as?

"Tight matrix" and " War room" are referred to as? A. Ground Rules B. Pre-assignment C. Collocation D. Halo effect Answer: ...

Ground rules are established to set clear expectations regarding acceptable behaviour by the project team members. Who will be responsible to enforce the rule?

Ground rules are established to set clear expectations regarding acceptable behaviour by the project team members. Who will be responsible to enforce...

Which process is responsible for controlling and recording on the relationships between components of the IT infrastructure?

Which process is responsible for controlling and recording on the relationships between components of the IT infrastructure? A. Service level management B....

Which process will regularly analyze incident data to identify discernible tendency?

Which process will regularly analyze incident data to identify discernible tendency? A. Service level management B. Problem management C. Change management D....

A process owner has been identified with an "I" in the RACI matrix. Which one of the following would be expected of them?

A process owner has been identified with an "I" in the RACI matrix. Which one of the following would be expected of them? A. Be accountable for the...

Who is responsible for defining the process for service?

Who is responsible for defining the process for service? A. Service Manager B. Service QA C. Service Owner D. Both A & B are correct Answer...

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

Which of the following would be most useful in helping to implement a workaround as quickly as possible? A. A capacity database B. A definitive media...

What are the categories of events described in the Process_Event Management for AMS?

What are the categories of events described in the Process_Event Management for AMS? A. Informational, scheduled, normal B. Scheduled, unscheduled,...

What is not a change type?

What is not a change type? A. Normal change B. Emergency change C. Standard change D. Big change Answer: ...

Who is responsible for the Service manager assignment?

Who is responsible for the Service manager assignment? A. Account Manager B. OM/BUL C. Service Owner D. QA Manager Answer: ...

What are sub-processes of the Access Management Process?

What are sub-processes of the Access Management Process? A. Access management planning B. User access request processing C. Access administration D....

FSOFT provides Call center service for customer, service time is 8:00 AM to 5:00 PM. In SLA, Response time is 1 hour and Resolution time is 4 hours. A user sends email to report an incident at 16:30 on Monday. On Tuesday morning, a Call center staff replies to the customer at 8:15 AM and resolves the incident at 12:00 PM. SLA of ticket is met or failed?

FSOFT provides Call center service for customer, service time is 8:00 AM to 5:00 PM. In SLA, Response time is 1 hour and Resolution time is 4 hours....

Which one of the following is NOT an aim of the change management process?

Which one of the following is NOT an aim of the change management process? A. To ensure overall business risk is optimized B. To ensure that changes...

Which of the following is NOT an objective of request fulfilment?

Which of the following is NOT an objective of request fulfilment? A. To provide information to users and customers B. To update the service catalogue...

What process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

What process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented? A. Service level...

What is the first step when an incident is detected?

What is the first step when an incident is detected? A. Record the incident data B. Determine the priority C. Diagnosis D. Assign to a supporter ...

Which of the following tasks is part of proactive Problem Management?

Which of the following tasks is part of proactive Problem Management? A. Making a change to resolve a problem B. Registering frequently occurring...

When is it determined if a Problem can be associated with a Known Error?

When is it determined if a Problem can be associated with a Known Error? A. Root Cause and CI is known B. There is a possibility of a recurrence C....

Which of the following is NOT an example of a Service Request?

Which of the following is NOT an example of a Service Request? A. A user calls the Service Desk to ask how to work with a new application? B. A user...

FSOFT signs a contract with ABC company to support users and maintain an ERP system. When the CFO (Chief Finance Officer) of this company requires to change some functions in the Accounting module, what is the BEST solution for FSOFT's service team?

FSOFT signs a contract with ABC company to support users and maintain an ERP system. When the CFO (Chief Finance Officer) of this company requires to...

When does an incident occur?

When does an incident occur? A. A user is unable to access a service during service hours B. An authorized IT staff member is unable to access a service...

Which group should review changes that must be implemented faster than the normal change process?

Which group should review changes that must be implemented faster than the normal change process? A. Board of management B. Emergency change advisory...

Which process is responsible for low risk, frequent occurring and low-cost changes?

Which process is responsible for low risk, frequent occurring and low-cost changes? A. Change management B. Problem management C. Release and deployment...

Which one of the following do major incidents require?

Which one of the following do major incidents require? A. Separate procedure B. Less urgency C. Longer timescales D. Less documentation Answer:...

Which one of the following is the BEST description of a service request?

Which one of the following is the BEST description of a service request? A. A request from a user for information, advice or for a standard change B....

Which of the following are the MAIN objectives of incident management?

Which of the following are the MAIN objectives of incident management? A. To automatically detect incidents occurred in the applications and infrastructures...

Event management, Problem management, Access management and Request fulfilment are parts of which stage of the service lifecycle?

Event management, Problem management, Access management and Request fulfilment are parts of which stage of the service lifecycle? A. Service strategy B....

Where would you expect incident resolution targets to be documented?

Where would you expect incident resolution targets to be documented? A. Service Level Agreement B. A request for change (RFC) C. The service catalogue D....

What is a RACI used for?

What is a RACI used for? A. Performance analysis B. Recording configuration items C. Monitoring services D. Defining roles and responsibilities ...

Which of the following BEST describes an Incident?

Which of the following BEST describes an Incident? A. An unplanned disruption of service unless there is a backup to that service B. An unplanned...

Which of the following BEST describes a Problem?

Which of the following BEST describes a Problem? A. The incident impacts many users B. The same incident occurs many times C. Both A & B are correct D....

Which of the following is NOT a valid objective of problem management?

Which of the following is NOT a valid objective of problem management? A. To prevent problems and resulting incidents from happening B. To eliminate...

Which of the following BEST describes the purpose of access management?

Which of the following BEST describes the purpose of access management? A. To provide a channel for users to request and receive standard services B....

Which process ensures that : - Standardized methods and procedures are used for efficient and prompt handling of all changes - All changes to service assets and configuration items are recorded in the Configuration Management System - Overall business risk is optimized?

Which process ensures that :- Standardized methods and procedures are used for efficient and prompt handling of all changes- All changes to service...

Which process is to plan, manage and review suppliers, and to monitor the agreed service levels?

Which process is to plan, manage and review suppliers, and to monitor the agreed service levels? A. Change management B. Service management C. Supplier...

What is the responsibility of the Project QA in a Scrum project?

What is the responsibility of the Project QA in a Scrum project? A. To define and recommend process improvement B. To verify process compliance with...

In a Scrum team, who is responsible for ensuring compliance with the Scrum practices?

In a Scrum team, who is responsible for ensuring compliance with the Scrum practices? A. Development Team B. Product Owner C. Scrum Master D. Project...

How long should the daily meeting last with a Development Team of 9 members?

How long should the daily meeting last with a Development Team of 9 members? A. 15 minutes B. 20 minutes C. 25 minutes D. 30 minutes Answer:&nb...

What is a key feature of Self-organizing teams?

What is a key feature of Self-organizing teams? A. They organize and manage their work by themselves B. They are independent organizations C. They...

After 3 sprints, Team X (7 members) achieved 75 points, Team Y (5 members) achieved 105 points. Which team is more productive?

After 3 sprints, Team X (7 members) achieved 75 points, Team Y (5 members) achieved 105 points. Which team is more productive? A. Team X is less productive...

Which technique is used for estimation where team members use playing cards to estimate story points?

Which technique is used for estimation where team members use playing cards to estimate story points? A. Planning cards B. Story cards C. Planning...

Which statement is TRUE about Definition of Done (DoD)?

Which statement is TRUE about Definition of Done (DoD)? A. DoD is defined by Product Owner only B. DoD is defined by Development Team only C. DoD...

Which of the followings is the best sample of Definition of Done (DoD)?

Which of the followings is the best sample of Definition of Done (DoD)? A. Code built, Unit tests written, Integration test run B. All defined tasks...

Who has the authority to cancel the Sprint?

Who has the authority to cancel the Sprint? A. Scrum Master B. Development Team C. Product Owner D. Senior Manager Answer: ...

What should be the reasons for Sprint cancellation?

What should be the reasons for Sprint cancellation? A. The Sprint goal is outdated B. The organization changes business direction C. The technology...

What is the purpose of Product Backlog Refinement?

What is the purpose of Product Backlog Refinement? A. To archive the Product Backlog B. To revise the Product Backlog C. To validate the Product Backlog D....

What should not be done in a Daily Meeting?

What should not be done in a Daily Meeting? A. Problem solving B. Report what you've done yesterday C. Report what you will do today D. Share what...

What role is "Cross-functional" referred to?

What role is "Cross-functional" referred to? A. Product Owner B. Scrum Master C. Project Sponsor D. Development Team Answer: ...

Who is required to attend the Sprint Planning Meeting Part 1?

Who is required to attend the Sprint Planning Meeting Part 1? A. Product Owner B. Scrum Master C. Senior Manager D. Product Manager Answer:&nbs...

Which of the following user stories is BEST written?

Which of the following user stories is BEST written? A. As a sales assistant, I want to automatically generate the invoices raised during the day,...

Which of the following is TRUE about specific KPIs for the Scrum project?

Which of the following is TRUE about specific KPIs for the Scrum project? A. They can be built based on customer's requirements B. Productivity is...

What is CORRECT about the sprint artefacts such as user stories and task lists?

What is CORRECT about the sprint artefacts such as user stories and task lists? A. They must be managed in FI2.0 for all projects B. They can be managed...

Where do you record the Baseline report for the Scrum project?

Where do you record the Baseline report for the Scrum project? A. Daily Report B. Weekly Report C. Baseline Report D. Sprint Report Answer:&nb...

What should you do if you have some changes related to WoW (way of work) after a retrospective meeting?

What should you do if you have some changes related to WoW (way of work) after a retrospective meeting? A. Update PP and get approval from Senior...

What should be done for the user story that was rejected by the Product Owner?

What should be done for the user story that was rejected by the Product Owner? A. Move it back onto the product backlog B. Continue working on it...

How many types of process compliance checklists for the Scrum project are there on Fsoft QMS?

How many types of process compliance checklists for the Scrum project are there on Fsoft QMS? A. One B. Two C. Three D. Four Answer: ...

What is the value of Requirement Completeness for the following project?

What is the value of Requirement Completeness for the following project? - Sprint 1: passed the accepted definition - Sprint 2: passed the accepted...

What is a standard metric for Scrum projects?

What is a standard metric for Scrum projects? A. Productivity B. Delivery Timeliness C. Effort Effectiveness D. Requirement Completeness Answe...

Which user story is NOT mandatory to have in the Opening Sprint Backlog?

Which user story is NOT mandatory to have in the Opening Sprint Backlog? A. As a Scrum team, we want to have a WoW (way of work) B. As a Scrum team,...

Which statement is CORRECT about the Product Backlog?

Which statement is CORRECT about the Product Backlog? A. Higher ordered items are more difficult than lower ordered ones B. Higher ordered items are...

At the end of the sprint, the Product Owner only accepted 4 user stories and rejected 1 user story due to low quality. How many user stories should be counted to calculate the productivity of sprint?

At the end of the sprint, the Product Owner only accepted 4 user stories and rejected 1 user story due to low quality. How many user stories should...

What is a collection of related user stories referred to?

What is a collection of related user stories referred to? A. Epic B. Theme C. Version D. Backlog Answer: ...

What are large user stories that typically are too big to implement in a single sprint referred to?

What are large user stories that typically are too big to implement in a single sprint referred to? A. Epics B. Themes C. Versions D. Backlogs ...

What does "Negotiable" attribute of the INVEST technique imply?

What does "Negotiable" attribute of the INVEST technique imply? A. User Stories should be as independent as possible B. User Stories should be features,...

What is NOT an attribute of the INVEST technique?

What is NOT an attribute of the INVEST technique? A. Negotiable B. Valuable C. Sizable D. Testable" Answer: ...

The Scrum team can use the INVEST technique to write user stories. What does "E" stand for?

The Scrum team can use the INVEST technique to write user stories. What does "E" stand for? A. Estimable B. Evaluable C. Enumerable D. Employable...

Which of the following refers to the amount of work done during a sprint?

Which of the following refers to the amount of work done during a sprint? A. Productivity B. Velocity C. Turnover D. Capability" Answer: ...

Which CIs are mandatory to be baselined at the end of each Sprint?

Which CIs are mandatory to be baselined at the end of each Sprint? A. Source code B. Sprint Bugs C. Sprint Retrospective D. All of the answers" ...

In Fsoft, a reason for identifying risk categories is to.

In Fsoft, a reason for identifying risk categories is to. A. Help in the future consolidation of the activities in the risk mitigation plans B. Help...

In Fsoft, Risk Sources are.

In Fsoft, Risk Sources are. A. Fundamental drivers that cause bugs within a project or organization B. Fundamental drivers that cause tasks within...

What does the Fsoft Risk Factor Chart contain?

What does the Fsoft Risk Factor Chart contain? A. TOP commonly occurring tasks at software projects executed at Fsoft B. TOP commonly occurring defects...

In Fsoft projects, how could you log a risk into FI 2.0 (Jira)?

In Fsoft projects, how could you log a risk into FI 2.0 (Jira)? A. Create New Issue, choose Issue Type = Issue B. Create New Issue, choose Issue Type...

In Fsoft projects, the exposure/ priority of risk could be based on __________________.

In Fsoft projects, the exposure/ priority of risk could be based on __________________. A. Impact & Severity B. Serious & Urgent C. Impact...

In Fsoft projects, the risks will be prioritized as.

In Fsoft projects, the risks will be prioritized as. A. Blocker > Critical > Major > Minor > Trivial B. Fatal > Serious > Medium...

In Fsoft projects, the PM should monitor the risks already assessed in the Identified Risk List periodically on.

In Fsoft projects, the PM should monitor the risks already assessed in the Identified Risk List periodically on. A. Weekly basis only B. Event-driven...

Which of the following option is Impact classification of risk in Fsoft?

Which of the following option is Impact classification of risk in Fsoft? A. Cosmetic, Medium, Serious B. Short, Medium, Long C. Low, Average, Critical D....

Which of the following option is Probability classification of risk in Fsoft?

Which of the following option is Probability classification of risk in Fsoft? A. Cosmetic, Medium, Serious B. Low, Medium, High C. Short, Medium,...

What is the risk definition in a Fsoft project?

What is the risk definition in a Fsoft project? A. Events or conditions may occur, and if it does take place, has a harmful or negative effect on...

How could you evaluate the effectiveness of the implemented solutions after CAR?

How could you evaluate the effectiveness of the implemented solutions after CAR? A. Using statistical techniques, comparing the pre and post causal...

Which of the following analysis technique is being used in the Fsoft CAR report template to identify the root cause of the problem?

Which of the following analysis technique is being used in the Fsoft CAR report template to identify the root cause of the problem? A. Decomposition B....