FSOFT provides Call center service for customer, service time is 8:00 AM to 5:00 PM. In SLA, Response time is 1 hour and Resolution time is 4 hours. A user sends email to report an incident at 16:30 on Monday. On Tuesday morning, a Call center staff replies to the customer at 8:15 AM and resolves the incident at 12:00 PM. SLA of ticket is met or failed?
A. Both Response Time and Resolution Time are failed targets in SLA
B. Both Response Time and Resolution Time are met targets in SLA
C. Response Time failed and Resolution Time is met targets in SLA
D. Response Time is met and Resolution Time failed targets in SLA
Answer: D