Which one of the following is the BEST description of a service request?

Which one of the following is the BEST description of a service request?



A. A request from a user for information, advice or for a standard change
B. Anything that the customer wants and is prepared to pay for
C. Any request or demand that is entered by a
user via a self - help web based interface
D. Any request for change that is low risk and which can be approved by the change manager without a change advisory board meeting


Answer: A


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