Which one of the following is the BEST description of a service request?
A. A request from a user for information, advice or for a standard change
B. Anything that the customer wants and is prepared to pay for
C. Any request or demand that is entered by a
user via a self - help web based interface
D. Any request for change that is low risk and which can be approved by the change manager without a change advisory board meeting
Answer: A