Which of the following is TRUE about outsourcing?
a. Outsourcing allows firms to be more flexible and requires minimal coordination.
b. Outsourcing allows firms to concentrate on those areas in which they can create value.
c. Outsourcing strengthens the creative and innovative functions within the firm.
d. Outsourcing is effective only when it includes all support activities.
Answer: Outsourcing allows firms to concentrate on those areas in which they can create value.