The _____ step in the DMADV process gathers the voice of the customer and identifies the vital CTQs.

The _____ step in the DMADV process gathers the voice of the customer and identifies the vital CTQs.

The _____ step in the DMADV process gathers the voice of the customer and identifies the vital CTQs.



a. define

b. measure

c. analyze

d. verify



Answer: b. measure


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