Management MCQ: October 2017

Archive for October 2017

Case / Care management is __________ to a PTA?

Case / Care management is __________ to a PTA? Answer:a resour...

To aid in your productivity as a PTA, ensure patient understanding of the importance of ______________.

To aid in your productivity as a PTA, ensure patient understanding of the importance of ______________. Answer: Complian...

Systems develop rules for conflict that are followed, even if they work poorly.

Systems develop rules for conflict that are followed, even if they work poorly. Answer: Tru...

True or False: Healthy systems are characterized by "morphogenesis".

True or False:Healthy systems are characterized by "morphogenesis". Answer: Tru...

True or False: Most labels keep people from changing.

True or False:Most labels keep people from changing. Answer: Tru...

True or False: Conflicts are often managed productively by attention to blame or causality.

True or False:Conflicts are often managed productively by attention to blame or causality. Answer: Fals...

True or False: Most of us are inaccurate when describing our own behavior in conflict.

True or False:Most of us are inaccurate when describing our own behavior in conflict. Answer: Tru...

People form coalitions in order to:

People form coalitions in order to: Answer: Share topic information, get support and understanding, have a sense of belonging, and gain power. ...

Conflict triangles can be:

Conflict triangles can be: Answer: Stable, unstable, or toxi...

Which of the couple types use small amounts of attacking or blaming behavior, retaining their intimacy in other ways?

Which of the couple types use small amounts of attacking or blaming behavior, retaining their intimacy in other ways? Answer: Type IV: Intimate-n...

Which of the couple types lack vitality, intimacy, and escalation?

Which of the couple types lack vitality, intimacy, and escalation? Answer: Type II: Non Intimate-non-aggressi...

Which of the couple types foster escalation without any corresponding intimacy?

Which of the couple types foster escalation without any corresponding intimacy? Answer: Type 1: Non Intimate-aggressi...

A repetitive loop of observable communication with a redundant outcome is called:

A repetitive loop of observable communication with a redundant outcome is called: Answer: A microeve...

When analyzing coalitions in a conflict, the member who is "out" is called:

When analyzing coalitions in a conflict, the member who is "out" is called: Answer: The isola...

Bossidy and Charan believe that to excel at execution, a leader should

Bossidy and Charan believe that to excel at execution, a leader should A. be hands-off once the strategy is set. B. micromanage the tactics. C....

Which of the following is not a behavior of a leader who executes?

Which of the following is not a behavior of a leader who executes? A. Reward the doers. B. Insist on realism. C. Follow through. D. Know yourself. E....

Which of the following is not a question that Bossidy and Charan believe a strong strategic plan must address?

Which of the following is not a question that Bossidy and Charan believe a strong strategic plan must address? A. How will deviations from the...

According to Bossidy and Charan, which business process is most important for effective execution?

According to Bossidy and Charan, which business process is most important for effective execution? A. Strategy B. People C. Alignment D. Operations E....

According to Bossidy and Charan, effective ______ requires managers to build a foundation for it within three core process: people, strategy, and operations.

According to Bossidy and Charan, effective ______ requires managers to build a foundation for it within three core process: people, strategy, and operations. A....

A recent survey found that the top concern among CEOs worldwide is

A recent survey found that the top concern among CEOs worldwide is A. profit growth. B. customer loyalty. C. excellence in execution. D. stimulating...

Apple's iPad has a very high percentage of the market for tablet computers, and this is also a quickly growing market. Thus, using the BCG matrix, the iPad would be classified as a

Apple's iPad has a very high percentage of the market for tablet computers, and this is also a quickly growing market. Thus, using the BCG matrix, the...

Daniel is assessing his company's portfolio of products. One of them is the best-selling brand of mayonnaise, although this is now a slow-growing market. If Daniel uses the BCG matrix, he would classify this product as a

Daniel is assessing his company's portfolio of products. One of them is the best-selling brand of mayonnaise, although this is now a slow-growing market....

Which of the following strategy tools suggests that an organization will do better in fast-growing markets in which it has a high market share rather than in slow-growing markets in which it has a low market share?

Which of the following strategy tools suggests that an organization will do better in fast-growing markets in which it has a high market share rather...

________ refers to the idea that the economic value of separate, related businesses under one ownership and management is greater together than the businesses are worth separately.

________ refers to the idea that the economic value of separate, related businesses under one ownership and management is greater together than the...

Which of the following is most likely to use a diversification strategy?

Which of the following is most likely to use a diversification strategy? A. A tax preparation business B. A flower shop C. A lawn service D....

Time Warner runs different divisions specializing in television, music, and publishing. Time Warner is using a(n) ______ strategy.

Time Warner runs different divisions specializing in television, music, and publishing. Time Warner is using a(n) ______ strategy. A. stability B....

The benefit of the single-product strategy for a company is

The benefit of the single-product strategy for a company is A. synergy. B. focus. C. isolated systems. D. differentiation. E. lower costs. Answer:...

Which of the following carmakers pursues a focused-differentiation strategy?

Which of the following carmakers pursues a focused-differentiation strategy? A. Ferrari B. Ford C. Volkswagen D. Honda E. Kia Answer:...

An organization that offers unique, superior products or services to a narrow market is pursuing a strategy of

An organization that offers unique, superior products or services to a narrow market is pursuing a strategy of A. cost leadership. B. differentiation. C....

An organization that keeps costs and prices low in targeting a narrow market is pursuing a strategy of

An organization that keeps costs and prices low in targeting a narrow market is pursuing a strategy of A. cost leadership. B. differentiation. C....

Timex Group USA makes inexpensive but reliable watches sold throughout the United States and is an example of an organization pursuing a _________ strategy.

Timex Group USA makes inexpensive but reliable watches sold throughout the United States and is an example of an organization pursuing a _________ strategy. A....

An example of a firm that pursues a differentiation strategy is

An example of a firm that pursues a differentiation strategy is A. Cartier. B. Lexus. C. Bic. D. A regional discount gas station chain. E. Home...

An organization that is offering unique, superior products or services to a wide market is pursuing a strategy of

An organization that is offering unique, superior products or services to a wide market is pursuing a strategy of A. cost leadership. B. differentiation. C....

An organization is developing a low-cost line of environmentally friendly cleaning products that it intends to distribute internationally. Here, the organization is following a ______ strategy.

An organization is developing a low-cost line of environmentally friendly cleaning products that it intends to distribute internationally. Here, the...

Porter's competitive strategies include

Porter's competitive strategies include A. prospector, defender, analyzer, and reactor. B. growth, stability, and retrenchment. C. cost leadership,...

Oil companies must be aware of other firms' development of ethanol products since this is an example of which one force in Porter's model for industry analysis?

Oil companies must be aware of other firms' development of ethanol products since this is an example of which one force in Porter's model for industry...

Which of the following is not one of the forces that affects industry competition, according to Porter's model for industry analysis?

Which of the following is not one of the forces that affects industry competition, according to Porter's model for industry analysis? A. Threats...

Creation of alternative hypothetical but equally likely future conditions is called

Creation of alternative hypothetical but equally likely future conditions is called A. contingency planning. B. trend analysis. C. balancing...

A time-series forecast, which is used to predict long-term trends, cyclic patterns, and seasonal variations, is one type of

A time-series forecast, which is used to predict long-term trends, cyclic patterns, and seasonal variations, is one type of A. organizational...

A vision or projection of the future is called a(n)

A vision or projection of the future is called a(n) A. trend. B. forecast. C. contingency. D. strategy. E. opportunity. Answer: ...

Alexis has prepared a report that details how prices for several raw materials her firm uses in production have risen by up to 30% in the last year. Her report would be an input into the __________ part of a SWOT analysis.

Alexis has prepared a report that details how prices for several raw materials her firm uses in production have risen by up to 30% in the last year....

Environmental factors that the organization may exploit for a competitive advantage are known as

Environmental factors that the organization may exploit for a competitive advantage are known as A. organizational strengths. B. organizational...

The skills and capabilities that give the organization advantages in executing strategies in pursuit of its mission are known as

The skills and capabilities that give the organization advantages in executing strategies in pursuit of its mission are known as A. organizational...

Amanda has just determined that her employees will require extensive training if they are to acquire the necessary technological expertise to produce a new product line. She has discovered one of her firm's

Amanda has just determined that her employees will require extensive training if they are to acquire the necessary technological expertise to produce...

A manager assessing the organization's access to capital is involved in analysis of

A manager assessing the organization's access to capital is involved in analysis of A. strengths. B. weaknesses. C. opportunities. D. threats. E....

Analysis of changing demographics of the U.S. population would be part of the assessment of a company's

Analysis of changing demographics of the U.S. population would be part of the assessment of a company's A. strengths. B. weaknesses. C. opportunities. D....

When analyzing the "T" in SWOT analysis, a manager might take note of

When analyzing the "T" in SWOT analysis, a manager might take note of A. the firm's cash flow problems. B. a competitor's new product. C. employee...

When analyzing the "O" in SWOT analysis, a manager might take note of

When analyzing the "O" in SWOT analysis, a manager might take note of A. favorable government regulations. B. absenteeism among employees. C....

When analyzing the "W" in SWOT analysis, a manager might take note of

When analyzing the "W" in SWOT analysis, a manager might take note of A. a decrease in consumer demand. B. a competitor's bankruptcy. C. high...

When analyzing the "S" in a SWOT analysis, a manager might take note of

When analyzing the "S" in a SWOT analysis, a manager might take note of A. a decrease in the size of the market. B. competitors' new products. C....

A situational analysis is also known as

A situational analysis is also known as A. strategic control. B. SWOT analysis. C. trend analysis. D. contingency planning. E. forecasting. Answer:...

Careful monitoring of an organization's internal and external environment to detect early signs of opportunities and threats that may influence the firm's plans is called

Careful monitoring of an organization's internal and external environment to detect early signs of opportunities and threats that may influence the...

Rafaela is interested in learning more about what one of her competitors is doing so that she can anticipate its upcoming moves and react quickly. Which of the following would you suggest to her for this purpose?

Rafaela is interested in learning more about what one of her competitors is doing so that she can anticipate its upcoming moves and react quickly. Which...

Which of the following is not a likely source of information for competitive intelligence?

Which of the following is not a likely source of information for competitive intelligence? A. Competitors' press releases B. Industry gossip C....

Gaining information about one's competitors' activities so that you can anticipate their moves and react appropriately is called

Gaining information about one's competitors' activities so that you can anticipate their moves and react appropriately is called A. strategic...

Which of the following is not one of Bryan Barry's recommendations to keep a strategic plan on track?

Which of the following is not one of Bryan Barry's recommendations to keep a strategic plan on track? A. Keep moving. B. Engage people. C. Keep...

_____ consists of monitoring the execution of strategy and making adjustments, if necessary.

_____ consists of monitoring the execution of strategy and making adjustments, if necessary. A. Mission translation B. Strategic control C....

Actively selling strategic plans to middle and supervisory managers, rather than just announcing them, is helpful for

Actively selling strategic plans to middle and supervisory managers, rather than just announcing them, is helpful for A. situation analysis. B....

The process of choosing among different strategies and altering them to best fit the organization is called

The process of choosing among different strategies and altering them to best fit the organization is called A. strategy formulation. B. contingency...

After film manufacturer Kodak failed to reinvent itself and declared bankruptcy in 2012, it decided to focus on its business of making inkjet printers as part of a ______ strategy.

After film manufacturer Kodak failed to reinvent itself and declared bankruptcy in 2012, it decided to focus on its business of making inkjet printers...

A fine luggage maker was struggling with heavy debt and a sharp decline in customers, and it eventually declared bankruptcy. The company followed which grand strategy?

A fine luggage maker was struggling with heavy debt and a sharp decline in customers, and it eventually declared bankruptcy. The company followed which...

Recently ConocoPhillips, America's third-biggest oil company, spun off its refineries, pipelines, and chemicals division to form a new company called Phillips 66. Now ConocoPhillips will concentrate on its upstream operations. This is a variation of which of these grand strategies?

Recently ConocoPhillips, America's third-biggest oil company, spun off its refineries, pipelines, and chemicals division to form a new company called...

An Iowa ethanol production company has been suffering from a combination of lower demand for gasoline (into which its product is mixed) and higher corn prices (which is the largest input cost). It has responded by selling off land, buildings, and some of its reserve product inventory. This is a variation of which of these grand strategies?

An Iowa ethanol production company has been suffering from a combination of lower demand for gasoline (into which its product is mixed) and higher corn...

A grand strategy that involves reduction in the organization's efforts is the ______ strategy.

A grand strategy that involves reduction in the organization's efforts is the ______ strategy. A. retrenchment B. reorganization C. downsizing D....

Faisal has been running a commercial real estate business for nearly 30 years. As he approaches retirement, he is content to simply lease the commercial space he currently has, rather than make new deals to develop additional properties. Faisal is using which grand strategy?

Faisal has been running a commercial real estate business for nearly 30 years. As he approaches retirement, he is content to simply lease the commercial...

High Peaks Skate and Snowboard is a small shop that provides equipment for Utah snowboarders in winter months. It has decided to increase advertising during this period in the Salt Lake Tribune and the Park Record in Park City, as well as to sponsor a new on-mountain competition. It is following which strategy?

High Peaks Skate and Snowboard is a small shop that provides equipment for Utah snowboarders in winter months. It has decided to increase advertising...

Computer technology corporation Dell recently acquired Quest software, an IT management software provider, in order to expand upon its software expertise and offerings. Dell is pursuing a(n) ______ strategy.

Computer technology corporation Dell recently acquired Quest software, an IT management software provider, in order to expand upon its software expertise...

The common grand strategies are

The common grand strategies are A. star, question mark, cash cow, and dog. B. cost-leadership, differentiation, cost focus, and focused differentiation. C....

Which of the following is a question that should be answered by a company's mission statement?

Which of the following is a question that should be answered by a company's mission statement? A. Will it inspire enthusiasm and encourage...

Which of the following should be included in a good vision statement?

Which of the following should be included in a good vision statement? A. Firm's attitude toward its employees. B. Geographical areas in which...

Which of the following is not a stage in the strategic-management process?

Which of the following is not a stage in the strategic-management process? A. Conduct a trend analysis. B. Maintain strategic control. C. Establish...

Which of the following steps of the strategic-management process is the source of its feedback loop?

Which of the following steps of the strategic-management process is the source of its feedback loop? A. Carry out the strategic plan. B. Maintain...

Which of the following best represents a currently popular strategy among big companies like Apple, Google, and Amazon?

Which of the following best represents a currently popular strategy among big companies like Apple, Google, and Amazon? A. Become involved...

Milo owns and manages a small bike repair store. In order to determine if strategic planning will be likely to help his business, Milo should primarily assess

Milo owns and manages a small bike repair store. In order to determine if strategic planning will be likely to help his business, Milo should primarily...

Anne runs a small bakery on the main street of a resort town. Though hers was the only bakery around, the business had been suffering during the economic slowdown, and she was contemplating whether she should attempt strategic planning. Anne should be aware of what research finding regarding strategic planning?

Anne runs a small bakery on the main street of a resort town. Though hers was the only bakery around, the business had been suffering during the economic...

A small firm is likely to benefit significantly from strategic planning

A small firm is likely to benefit significantly from strategic planning A. regardless of the nature of its industry or market. B. when it is...

Consumers can use a national company called Service Magic to receive bids from quality providers of a variety of services, including home remodel, landscaping, plumbing, and housecleaning. Service Magic charges service providers for the leads it provides to them monthly. Which of the following is the source of Service Magic's strategic position?

Consumers can use a national company called Service Magic to receive bids from quality providers of a variety of services, including home remodel, landscaping,...

Which of the following statements about strategy and strategic positioning is false?

Which of the following statements about strategy and strategic positioning is false? A. Many customers with broad needs can be a source of...

_______ means performing different activities from rivals or performing similar ones in different ways.

_______ means performing different activities from rivals or performing similar ones in different ways. A. Competitive planning B. Distinctive...

Which of the following is not an area in which a company needs to get and stay ahead in order to sustain a competitive advantage?

Which of the following is not an area in which a company needs to get and stay ahead in order to sustain a competitive advantage? A. Talented...

Which of the following is not a typical cause of bad planning?

Which of the following is not a typical cause of bad planning? A. Information overload. B. Inadequate planning budgets. C. Ineffective group...

Which of the following statements about strategic planning and strategic management is true?

Which of the following statements about strategic planning and strategic management is true? A. Strategic planning is rarely used in the current...

Which of the following would be considered a reason for adopting strategic management and strategic planning?

Which of the following would be considered a reason for adopting strategic management and strategic planning? A. To enhance employee loyalty. B....

Effective strategic management involves

Effective strategic management involves A. only top management. B. only top and middle management. C. only middle and lower management levels. D....

"Find out what customers want, then provide it to them as cheaply and quickly as possible" is Walmart's

"Find out what customers want, then provide it to them as cheaply and quickly as possible" is Walmart's A. growth plan. B. technical plan. C....

A ______ represents an "educated guess" about what must be done in the long term for survival or the prosperity of the organization or its principal parts.

A ______ represents an "educated guess" about what must be done in the long term for survival or the prosperity of the organization or its principal...

T / F - MRP is a type of pull system.

T / F - MRP is a type of pull system. Answer: Fal...

T / F - In MRP systems, inventories are managed according to their dollar usage values (i.e., high dollar usage inventories are more carefully managed compared to low dollar usage inventories).

T / F - In MRP systems, inventories are managed according to their dollar usage values (i.e., high dollar usage inventories are more carefully managed...

The bill of materials:

The bill of materials: A. Shows how much inventory is available B. Is a bill sent to the customer for material ordered C. Is a list of all materials...

The parts explosion results in the following outputs:

The parts explosion results in the following outputs: A. Purchase orders and S&OP (aggregate planning) B. Purchase orders and bill of materials C....

Planned lead times:

Planned lead times: A. Usually are longer than actual working times B. Ignore interference from other jobs C. Usually are shorter than actual...

Successful MRP implementation requires:

Successful MRP implementation requires: A. Management support, parts explosion, and adequate computer support B. Marketing support, master schedule,...

The three inputs for an MRP parts explosion are:

The three inputs for an MRP parts explosion are: A. Inventory, master schedule, and bill of materials B. Forecast, inventory, and bill of materials C....

T / F - A decrease in an item's lead-time will increase the amount of safety stock required to maintain a constant service level.

T / F - A decrease in an item's lead-time will increase the amount of safety stock required to maintain a constant service level. Answer: Fal...

T / F - Transit inventories are also referred to as pipeline inventories because they consist of materials that are on their way from one point to another point in the supply chain.

T / F - Transit inventories are also referred to as pipeline inventories because they consist of materials that are on their way from one point to another...

Transportation cost is an example of:

Transportation cost is an example of: A. Item cost B. Ordering cost C. Carrying cost D. Storage cost Answer: ...

A computerized inventory system checks inventory levels at the end of the week and produces suggested orders for the coming week. What kind of system is this?

A computerized inventory system checks inventory levels at the end of the week and produces suggested orders for the coming week. What kind of system...

Which cost defines the cost of capital?

Which cost defines the cost of capital? A. Item cost B. Storage cost C. Deterioration cost D. Opportunity cost of investment in inventory Answer:...

The carrying cost for inventory consists of which cost components?

The carrying cost for inventory consists of which cost components? A. Capital cost, obsolescence cost, and ordering cost B. Obsolescence cost,...

Of the cost elements making up total inventory cost, which is the most difficult to estimate?

Of the cost elements making up total inventory cost, which is the most difficult to estimate? A. Stockout costs B. Holding costs C. Carrying...

T / F - A work-breakdown structure is used in the scheduling activity of project management.

T / F - A work-breakdown structure is used in the scheduling activity of project management. Answer: Tr...

"Slack" refers to the difference between:

"Slack" refers to the difference between: A. Late and early times B. Finish and start times C. Observed and predicted times D. Optimistic and...

Project managers' work includes:

Project managers' work includes: A. Planning, Scheduling, Control, and Closing B. Planning, Scheduling, Starting, and Ending C. Scheduling,...

Project management requires:

Project management requires: A. Scheduling, planning, and controlling B. Quantitative skills C. Behavioral skills D. All of the above Answer:...

The purpose of performing a forward pass is to:

The purpose of performing a forward pass is to: A. Identify the critical path B. Determine the early start and the early finish times C. Determine...

The job of the project manager is to:

The job of the project manager is to: A. Control all costs B. Control costs, schedule, and performance of the project C. Keep within the budget,...

T / F - Throughput is defined as the difference between the sales and the operating expenses of a plant.

T / F - Throughput is defined as the difference between the sales and the operating expenses of a plant. Answer: Tr...

T / F - Finite Capacity Scheduling can be used to identify the bottleneck in a given process.

T / F - Finite Capacity Scheduling can be used to identify the bottleneck in a given process. Answer: Tr...

Which of the following is NOT determined by Gantt charting?

Which of the following is NOT determined by Gantt charting? A. The waiting time of each job B. Makespan of all jobs C. Resource utilization D....

Scheduling systems answer all of the following questions EXCEPT:

Scheduling systems answer all of the following questions EXCEPT: A. What delivery date do I promise? B. How much will the schedule cost? C....

A bottleneck is:

A bottleneck is: A. A resource that has the maximum capacity in the facility B. A resource whose capacity is less than the capacity of all...

Scheduling deals with which three conflicting objectives?

Scheduling deals with which three conflicting objectives? A. High efficiency, high profits, and short lead-time B. High profits, low inventories,...

Aggregate planning and scheduling differ in that:

Aggregate planning and scheduling differ in that: A. The former ensures capacity is efficiently used whereas the latter is the acquisition...

T / F - Forecasting of demand is always equivalent to forecasting of sales.

T / F - Forecasting of demand is always equivalent to forecasting of sales. Answer: Fal...

T / F - Quantitative forecasting methods should be used for predicting the demand patterns of new products introduced in the market.

T / F - Quantitative forecasting methods should be used for predicting the demand patterns of new products introduced in the market. Answer: Fal...

T / F - All forecasts should include two estimates: An estimate of the demand and an estimate of the forecasting error.

T / F - All forecasts should include two estimates: An estimate of the demand and an estimate of the forecasting error. Answer: Tr...

The difference between actual demand and the forecast is:

The difference between actual demand and the forecast is: A. Forecast error B. Mean absolute percentage error C. Absolute deviation of forecast...

When should qualitative methods NOT be used?

When should qualitative methods NOT be used? A. When historic data are unreliable B. When it is impossible to obtain historic data C. For short-range,...

A qualitative forecast would most likely be used for:

A qualitative forecast would most likely be used for: A. Aggregate planning B. Scheduling C. Process design D. Inventory management Answer:...

T / F - In supply chain improvement, it is often necessary to reduce the setup time of equipment dramatically so that smaller lots of the product can be economically produced.

T / F - In supply chain improvement, it is often necessary to reduce the setup time of equipment dramatically so that smaller lots of the product can...

T / F - The objective of structural and infrastructure changes is the same: To remove sources of uncertainty, to reduce replenishment time, and to reduce total cost of supplying the market.

T / F - The objective of structural and infrastructure changes is the same: To remove sources of uncertainty, to reduce replenishment time, and to reduce...

T / F - Major product redesign is often needed to make infrastructure improvements in the supply chain.

T / F - Major product redesign is often needed to make infrastructure improvements in the supply chain. Answer: Fal...

Materials handling, transportation, and warehousing are elements of:

Materials handling, transportation, and warehousing are elements of: A. Logistics B. Purchasing C. Demand chain management D. Fill rate Answer:...

Which of the following is NOT a type of e-procurement?

Which of the following is NOT a type of e-procurement? A. Private exchanges B. Third party auctions C. Online catalogs D. B2B marketplaces Answer:...

Which of the following is a form of infrastructure change?

Which of the following is a form of infrastructure change? A. Process simplification B. Product redesign C. Changes in information systems D....

The five measures of supply chain performance are:

The five measures of supply chain performance are: A. Cost, quality, flexibility, delivery, and time B. Cost, quality, time, delivery, and reliability C....

The design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer is called:

The design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer is called: A....

T / F - Six Sigma projects are typically managed by workers certified as black belts.

T / F - Six Sigma projects are typically managed by workers certified as black belts. Answer: True ...

T / F - The seven tools of quality control are equally applicable to both manufacturing and service industries.

T / F - The seven tools of quality control are equally applicable to both manufacturing and service industries. Answer: Tr...

T / F - "A production process delivers large amount of scrap products. Top management has discovered that improper machine maintenance is the reason behind this failure."

T / F - "A production process delivers large amount of scrap products. Top management has discovered that improper machine maintenance is the reason...

Which of the following statements is NOT true about six sigma quality?

Which of the following statements is NOT true about six sigma quality? A. Six sigma results in 3.4 ppm defects B. Six sigma corresponds to 3...

One of the earliest steps in designing a quality control system is to decide on:

One of the earliest steps in designing a quality control system is to decide on: A. The amount of inspection to use B. Who should do the inspection C....

A cause-and-effect diagram:

A cause-and-effect diagram: A. Identifies common causes of quality defects B. Is often used in conjunction with a Pareto chart C. Is also called...

A process control chart:

A process control chart: A. Assumes that 99.74% of special cause variation will fall between upper and lower limits B. Has upper and lower...

A complete system of quality control:

A complete system of quality control: A. Is defined by critical control points, inspectors, measurements, costs, and other considerations B....

T / F - Availability refers to the length of time a product can be used before it fails.

T / F - Availability refers to the length of time a product can be used before it fails. Answer: Fal...

T / F - ISO 9000 standards guarantee that a product or service has no defects.

T / F - ISO 9000 standards guarantee that a product or service has no defects. Answer: Fal...

T / F - It is important to determine the quality of design even before producing the product.

T / F - It is important to determine the quality of design even before producing the product. Answer: Tr...

_____ is a combination of reliability and maintainability.

_____ is a combination of reliability and maintainability. A. Field service B. Availability C. Quality of conformance D. Mean time to repair Answer:...

The quality cycle:

The quality cycle: A. Begins with defining customer needs B. Is stated as tolerances or minimum and maximum acceptable limits C. Is used for...

The number of defects in a product measures:

The number of defects in a product measures: A. Reliability of the process B. Conformance quality of the process C. Repeatability of the process D....

SERVQUAL measures which dimension of service quality

SERVQUAL measures which dimension of service quality A. Reliability, Tangibles, Assurance, Empathy, and Conformance Quality B. Performance Quality,...

Mean time between failure:

Mean time between failure: A. Is used to measure a product's reliability B. Is used to measure a product's maintainability C. Is used to measure...

T / F - A kanban system cannot be used in service industries.

T / F - A kanban system cannot be used in service industries. Answer: Fal...

T / F - Value stream maps are similar to flowcharts and are used for identifying the waste and non-value-added steps in the current process.

T / F - Value stream maps are similar to flowcharts and are used for identifying the waste and non-value-added steps in the current process. Answer:...

T / F - According to the lean philosophy, a stable master production schedule is desirable to reduce the work-in-process inventories.

T / F - According to the lean philosophy, a stable master production schedule is desirable to reduce the work-in-process inventories. Answer: Tr...

External setup time refers to:

External setup time refers to: A. The time it takes workers to set up a machine during scheduled maintenance B. The time to complete setup activities...

Why is a uniform load desirable in a lean system?

Why is a uniform load desirable in a lean system? A. To balance the workload on all work centers B. To allow for production of safety stock C....

One of the main objectives of a lean system is:

One of the main objectives of a lean system is: A. Striving for 'good enough' B. Reduction of task time C. Reduction of waste D. Define value...

Lean emphasizes all of the following except:

Lean emphasizes all of the following except: A. Setup time reductions B. Cross training of workers C. Lot size reduction D. Increased utilization...

Which of the following is not an element of lean?

Which of the following is not an element of lean? A. Small-lot sizes B. Modularized master schedule C. Multifunction workers D. Kanban pull...

T / F - According to the service profit chain, employees are more likely to be satisfied when management works to improve internal service quality.

T / F - According to the service profit chain, employees are more likely to be satisfied when management works to improve internal service quality. Answer:...

T / F - Service guarantees are only for consumers outside the firm, and do not apply to internal customer relationships within a firm.

T / F - Service guarantees are only for consumers outside the firm, and do not apply to internal customer relationships within a firm. Answer: Fa...

T / F - The customer is a part of the service delivery process and may introduce inefficiencies into the service delivery system.

T / F - The customer is a part of the service delivery process and may introduce inefficiencies into the service delivery system. Answer: Tr...

The service-profit chain shows that _____ is the key to profitability.

The service-profit chain shows that _____ is the key to profitability. A. customer loyalty B. customer satisfaction C. customer contact D....

Which of the following is NOT a characteristic of service operations?

Which of the following is NOT a characteristic of service operations? A. Intangible output B. The buyer can perform part of the production C....

A service recovery process:

A service recovery process: A. Follows every service transaction B. Is an implicit service C. Is rapid compensation for a service failure D....

The degree of customer contact measures:

The degree of customer contact measures: A. The amount of time the customer is separated from the service delivery system B. The amount of time...

Which of the following is NOT a general characteristic of a service?

Which of the following is NOT a general characteristic of a service? A. Production and consumption are simultaneous B. The service can be transported C....

T / F - In a batch operation, each product must have the same flow path and must pass through all of the same work centers.

T / F - In a batch operation, each product must have the same flow path and must pass through all of the same work centers. Answer: Fal...

T / F - Continuous processes and assembly lines are very efficient but have little flexibility.

T / F - Continuous processes and assembly lines are very efficient but have little flexibility. Answer: Tr...

Which of the following are the three forms of mass customization:

Which of the following are the three forms of mass customization: A. Modular production, postponement, and efficient customer response B. Fast...

The type of processing system that is used for complex jobs with a unique or creative set of activities and where automation is virtually impossible is:

The type of processing system that is used for complex jobs with a unique or creative set of activities and where automation is virtually impossible...

The type of processing system that has high product variety and moderate capital investment is:

The type of processing system that has high product variety and moderate capital investment is: A. Line B. Continuous production C. Project D....

The type of processing system that is used for highly standardized products such as oil and gasoline is:

The type of processing system that is used for highly standardized products such as oil and gasoline is: A. Mass production B. Continuous process C....

A make-to-order operation would be primarily concerned with:

A make-to-order operation would be primarily concerned with: A. Forecasting demand B. Production planning C. Balancing inventory and service D....

Process efficiency is usually highest in which type of process?

Process efficiency is usually highest in which type of process? A. Assembly line B. Batch C. Project D. Job shop Answer: ...

T / F - ISO 9000 requires that a new-product development process be defined and followed by a company.

T / F - ISO 9000 requires that a new-product development process be defined and followed by a company. Answer: Tr...

T / F - Market pull is the best way to introduce new products.

T / F - Market pull is the best way to introduce new products. Answer: Fal...

T / F - Product design supports the business strategy.

T / F - Product design supports the business strategy. Answer: Tr...

When marketing, engineering, and operations simultaneously develop a product, this approach is known as _________.

When marketing, engineering, and operations simultaneously develop a product, this approach is known as _________. A. Sequential process B....

In which phase of the new-product design process should considerations about trade offs among product cost, quality, and schedule be made?

In which phase of the new-product design process should considerations about trade offs among product cost, quality, and schedule be made? A....

Process design:

Process design: A. Is the way new product ideas are developed B. Is the next stage after product design C. Is considered less important to a...

Which of the following is NOT part of the new-product development process?

Which of the following is NOT part of the new-product development process? A. Concept development B. Product design C. Development of the marketing...

The market-pull view of new product innovation is to:

The market-pull view of new product innovation is to: A. "Pull" the products into the market as fast as possible B. Develop products that the...

T / F - Imitative products have low profit margins and fairly predictable demand.

T / F - Imitative products have low profit margins and fairly predictable demand. Answer: Tr...

T / F - The business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate.

T / F - The business strategy can be derived from a firm's distinctive competence that is difficult for competitors to copy or imitate. Answer: T...

T / F - A corporate strategy drives the business strategy, which in turn drives the operations strategy in an organization.

T / F - A corporate strategy drives the business strategy, which in turn drives the operations strategy in an organization. Answer: Tr...

A decision is made that suppliers will be chosen based on quality rather than cost. This is an example of which of the following?

A decision is made that suppliers will be chosen based on quality rather than cost. This is an example of which of the following? A. Objective B....