Archive for April 2021

The job characteristic of feedback provides the worker with:

The job characteristic of feedback provides the worker with:



A. knowledge of actual results

B. demotivation

C. Employee growth-need strength

D. Experienced responsibility

E. experienced meaningfulness of work.



Answer: knowledge of actual results

Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity?

Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity?


A. Changing perceptions

B. Working harder, not smarter

C. Changing work effort

D. Leaving the job

E. Changing outcomes



Answer: Changing Perceptions

Researchers at the Ohio State University identified two major behaviors called:

Researchers at the Ohio State University identified two major behaviors called:



A. initiating structure and commitment

B. Consideration and initiating structure

C. Commitment and consideration

D. Commitment and initiation

E. Consideration and concern for people



Answer: Consideration and Initiating Structure

Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.

Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.



A. High introverted individuals

B. Low extroverted individuals

C. High Machs

D. Low Machs

E. High authoritarians



Answer: High Machs

Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on?

Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on?


A. Reward Power

B. Coercive Power

C. Personal Power

D. Referent Power

E. Expert Power



Answer: Coercive Power

Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work every day earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment?

Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work every day earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment?



A. perceptual defense

B. stereotyping

C. Projection

D. Figure-ground

E. The halo effect



Answer: The Halo Effect

Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's human resource practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of a(n):

Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's human resource practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of a(n):



A. telecommuter-friendly employer

B. employer of necessity

C. Employer of options

D. Contingency employer

E. Employer of choice



Answer: employer of choice

Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as:

Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as:



A. compensation

B. Incnetive pay

C. Righsizing

D. Job evaluation

E. wage and salary surveying



Answer: job evaluation

Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers?

Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers?



A. Glass ceiling

B. Opt-out trend

C. Female advantage

D. Glass wall

E. Opaque ceiling



Answer: Opt-out trend

Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as:

Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as:



A. E-engineering

B. reorganization

C. Strategic

D. Corporate Structure

E. reengineering



Answer: reengineering

All of the following are advantages of a divisional structure, except:

All of the following are advantages of a divisional structure, except:



A. Fast response, flexibility, in an unstable environment

B. High concern for customers' needs

C. Emphasis on overall product and division goals

D. development of general management skills

E. There is little duplication services across divisions



Answer: there is little duplication of services across divisions.

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:



A. Glass ceiling threat

B. Ethnocentrism

C. Plurality

D. Stereotype threat

E. The female advantage



Answer: stereotype threat

Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:

Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:



A. pay-for-performance

B. Engagement

C. Empathy

D. apathy

E. delegation



Answer: B. Engagement

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from _____ to _____.

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from _____ to _____.



A. Team based; horizontal

B. Mechanistic; rigid

C. Team-based; virtual network

D. Horizontal; Vertical

E. Vertical; Team based



Answer: horizontal; vertical

Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level is low. Abbi agrees, but is unwilling to work harder until the company changes the types of reward it offers its employees. Which of the following is low for Abbi?

Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level is low. Abbi agrees, but is unwilling to work harder until the company changes the types of reward it offers its employees. Which of the following is low for Abbi?



A. E -> P Expectancy

B. O -> E indicators

C. motivators

D. O -> P expectancy

E. valence



Answer: E. Valence

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:



A. Intrinsic rewards

B. Power factors

C. Leadership factors

D. Hygiene factors

E. extrinsic rewards



Answer: A. Intrinsic rewards

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?



A. Avoidance learning

B. Punishment

C. Positive reinforcement

D. Rewards enhancement

E. Negative reinforcement



Answer: B. Punishment

All of the following are interpersonal influence tactics, except:

All of the following are interpersonal influence tactics, except:



A. rely on the rule of demand

B. Develop allies

C. Ask for what you want

D. help people like you

E. make use of higher authority


Answer: A. rely on the rule of demand

Which of the following is NOT one of schmidt's five leadership precepts?

Which of the following is NOT one of schmidt's five leadership precepts?



A. Get to know your employees

B. Let employees own the problems

C. Have employees' performance reviewed by respected other

D. Ensure the integrity of the hierarchy

E. Create new ways to reward high performers


Answer: D. Ensure the integrity of the hierarchy

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Nelson is motivated by which category of needs?

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Nelson is motivated by which category of needs?



A. safety

B. Physiological

C. Esteem

D. Self-actualization

E. Belongingness



Answer: C. Esteem

The early research on leadership traits was referred to as the:

The early research on leadership traits was referred to as the:



A. Great man approach

B. Behavioral approach

C. Contingency theory of leadership

D. Situational theory of leadership

E. path-goal theory of leadership



Answer: A. Great man approach

Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more than would be normally expected. Which of the following terms best describes Marion?

Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more than would be normally expected. Which of the following terms best describes Marion?



A. People-orientated leader

B. Charismatic leader

C. Production-orientated leader

D. Transactional leader

E. Supportive Leader



Answer: B. Charismatic leader

Two leadership styles used by Fiedler in his contingency theory were:

Two leadership styles used by Fiedler in his contingency theory were:



A. Consideration and initiating structure

B. Employee-centered and job-centered

C. Relationship-orientated and task-oriented

D. Concern for people and conversation for production

E. employee-oriented and relations-oriented


Answer: C. Relationship-oriented and task-oriented

According to the leadership Grid, ___ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.

According to the leadership Grid, ___ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.



A. Impoverished management

B. Middle-of-the-road management

C. Authority- compliance management

D. Solitary management

E. low-road management



Answer: A. Impoverished management

Leadership is reciprocal, according to your text. This means:

Leadership is reciprocal, according to your text. This means:



A. Redundant

B. It always creates conflict

C. It is a problem-solving activity

D. It occurs among people

E. It is dynamic



Answer: D. It occurs among people

A Level I leader is:

A Level I leader is:



A. Contributing

B. Competent

C. The high level

D. effective

E. capable



Answer: E. Capable

Recently, Beagle Boutique was attempting to hire a middle manager. They were looking for an intelligent, confident, and honest individual. Which approach to leadership was beagle using?

Recently, Beagle Boutique was attempting to hire a middle manager. They were looking for an intelligent, confident, and honest individual. Which approach to leadership was beagle using?



A. The substitute approach

B. The trait approach

C. The contingency approach

D. The behavioral approach

E. The situational approach



Answer: B. The Trait approach

Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing?

Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing?



A. Intelligence and ability

B. Personality

C. Physical characteristics

D. Social background

E. Social characteristics



Answer: A. Intelligence and ability

Which of the following describes the last step in the perception process?

Which of the following describes the last step in the perception process?



A. transmitting the observed information

B. Organizing the selected date into patterns

C. Screening the information

D. Selecting what to process

E. Observing information



Answer: B. Organizing the selected data into patterns

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?



A. Vertical attribution

B. Horizontal Attribution

C. Skewed attribution

D. Internal Attribution

E. External attribution



Answer: D. Internal Attribution

___ refers to a positive attitude toward one's job.

___ refers to a positive attitude toward one's job.



A. Organizational commitment

B. Cognitive dissonance

C. Job Involvement

D. Job satisfaction

E. Organizational citizenship



Answer: D. Job satisfaction

People with an external locus of control are:

People with an external locus of control are:



A. Easier to motivate

B. Better able to handle complex information and problem solving

C. More independent

D. More achievement oriented

E. easier to manage



Answer: E. Easier to manage

The first step toward better time management is to:

The first step toward better time management is to:



A. Empty your head

B. decide the first action

C. delegate as necessary

D. Deger some things to be done later

E. get organized



Answer: A. Empty your head

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality?

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality?



A. Type A

B. Type C

C. Type Y

D. Type X

E. Type B



Answer: A. Type A

Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n):

Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n):



A. Sensation and intuition type personality.

B. High Mach attitude

C. Internal locus of control

D. High conscientiousness

E. External locus of control



E. External locus of control

Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n):

Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n):



A. Assessment center

B. Corporate university

C. learning community

D. on-the-job training center

E. orientation center



Answer: B. Corporate university

Phlex Plastic has very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely:

Phlex Plastic has very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely:



A. geocentric

B. a diverse organization

C. An organization that encourages pluralism

D. minority-owned organization

E. monoculture



Answer: E. Monoculture

Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as:

Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as:



A. solicitation with promise of reward

B. Appropriate

C. Coercion with threat of punishment

D. Positional authority

E. generalized



Answer: C. Coercion with threat of punishment

Which of the following is not a dividend of workplace diversity?

Which of the following is not a dividend of workplace diversity?



A. Reduced cost associated with high turnover, absenteeism, and lawsuits

B. Enhanced quality of team problem solving

C. Increased understanding of the marketplace

D. Increases costs associated with high turnover, absenteeism, and law suits



Answer: D. Increases costs associated with high turnover, absenteeism, and law suits

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?



A. Female Advantage

B. Opt-out trend

C. Glass wall

D. Glass ceiling

E. Opaque



Answer: D. Glass ceiling

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?



A.Increased quality of team problem solving

B. Enahnced breadth of understanding in leadership positions

C. Increased understanding of the marketplace

D. Better use of employee talent

E. Reduced costs associated with high turnover, absenteeism, and law suites



Answer: E. Reduced costs associated with high turnover, absenteeism, and lawsuits

Which of the following is inappropriate to ask on an employment application?

Which of the following is inappropriate to ask on an employment application?



A. If the applicant has ever been convicted of a crime

B. Where the applicant went to school

C. Whether the applicant has any disabilities that might inhibit job performance

D. If the applicant is over 18

E. Applicant's ancestry/ethnicity



Answer: E. Applicant's ancestry/ethnicity

Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise:

Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise:


A. Usually performs a single task

B. is rarely challenged

C. Is often bored

D. Does a variety of tasks and activities

E. Generally goofs-offs



Answer: D. Does a variety of tasks and activities

Rebecca works for a company that has clearly define lines of authority. Each employee knows that he or she has authority and responsibility for a district set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?

Rebecca works for a company that has clearly define lines of authority. Each employee knows that he or she has authority and responsibility for a district set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?



A. Unity of command principle

B. Authority principle

C. Scalar Principle

D. Specialization principle

E. Responsibility principle



Answer: C. Scalar principle

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of organization. Organ Rentals uses a _____ structure.

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of organization. Organ Rentals uses a _____ structure.



A. Functional

B. Geographic

C. Matrix

D. Team-based

E. Product



Answer: A. Functional

Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This an example of poor:

Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This an example of poor:



A. controlling

B. Planning

C. Motivating

D. Leading

E. Coordination



Answer: E. Coordination

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?



A. Flat

B. Tall

C. Narrow

D. Identical



Answer: B. Tall

Walt Works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a _______ structure.

Walt Works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a _______ structure.



A. Virtual Network

B. Team

C. Divisional

D. Service



Answer: A. Virtual Network

Isaiah leads a training and development team. He expects excellence, sets challenging goals, and expresses confidence that all team members are capable of doing their part to meet and exceed the goals. Which style of leader behavior is Isaiah using?

Isaiah leads a training and development team. He expects excellence, sets challenging goals, and expresses confidence that all team members are capable of doing their part to meet and exceed the goals. Which style of leader behavior is Isaiah using?


work facilitation


representation and networking


achievement-oriented


supportive


interaction facilitation



Answer: achievement-oriented

Wilma leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Wilma should adopt a(n) ________ leadership style.

Wilma leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Wilma should adopt a(n) ________ leadership style.


relationship-oriented


employee-centered


task-oriented


participatory


initiating structure



Answer: task-oriented

Nelson supervises a group of assistants serving the company's editors. He gets along well with his employees, and he has created detailed procedures for all the types of editorial documents they encounter. Nelson hires and fires; he also gives work assignments, performance appraisals, and promotions. Using the contingency model, what leadership style is Nelson using?

Nelson supervises a group of assistants serving the company's editors. He gets along well with his employees, and he has created detailed procedures for all the types of editorial documents they encounter. Nelson hires and fires; he also gives work assignments, performance appraisals, and promotions. Using the contingency model, what leadership style is Nelson using?


He is using the relationship-oriented leadership style.


He is using the transformational leadership style.


He is using the consideration leadership style.


He is using the transitional leadership style.


He is using the task-oriented leadership style.



Answer: He is using the task-oriented leadership style.

Tre'quon's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?

Tre'quon's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?


measuring performance


controlling productivity


establishing standards


comparing performance to standards


taking corrective action



Answer: taking corrective action

When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers, and in three years had record profits, the company

When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers, and in three years had record profits, the company


increased productivity.


improved workplace cohesiveness.


reduced destructive internal competition.


increased speed.


reduced costs.



Answer: improved workplace cohesiveness.

Coral supervises a group of customer service representatives. Coral is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. Coral has ________ in the contingency model.

Coral supervises a group of customer service representatives. Coral is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. Coral has ________ in the contingency model.


low position power


high expert power


low leader-member relations


low task structure


high situational control



Answer: high situational control

In all but the worst weather, Sarah and three coworkers met each day at 12:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)

In all but the worst weather, Sarah and three coworkers met each day at 12:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)




formal group.


informal group.


self-managed team.


continuous improvement team.


virtual team.



Answer: informal group.

According to Kaplan and Norton, _______ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance."

According to Kaplan and Norton, _______ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance."


strategy


positioning


multidimensional


graphic interface


customer


Answer: strategy

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media.

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media.


informal


dense


encoded


formal


rich



Answer: Rich

At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. Macon is clearly operating with the use of a(n) _____ budget.

At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. Macon is clearly operating with the use of a(n) _____ budget.


variable


fixed


incremental


zero-based


cash



Answer: variable

Brad proposed the purchase of a new Toshiba copier to his boss, Chin. Chin said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about the brand of copy machine used in the office. Chin should probably adopt a(n) ________ conflict-handling style when trying to resolve this matter with Brad.

Brad proposed the purchase of a new Toshiba copier to his boss, Chin. Chin said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about the brand of copy machine used in the office. Chin should probably adopt a(n) ________ conflict-handling style when trying to resolve this matter with Brad.


forcing


collaborating


accommodating


avoiding


compromising



Answer: accommodating

The introduction to a business speech should

The introduction to a business speech should


contain at least one joke.


contain significant details of the presentation.


contain a phrase like "I'm honored to be here."


get right to the point.


contain an unrelated story to catch the interest of the audience.



Answer: Get right to the point

When describing Deming's principles to a colleague, which of the following would you NOT discuss?

When describing Deming's principles to a colleague, which of the following would you NOT discuss?



Companies should determine which workers are to blame for problems.


Quality can be improved on the basis of hard data.


Quality should be aimed at the needs of the consumer.


Improved quality leads to increased market share and employment.


Companies should aim at improving the system.



Answer: Companies should determine which workers are to blame for problems.

Which of the following is an example of a barrier in cross-cultural communication?

Which of the following is an example of a barrier in cross-cultural communication?


You are trying to get through to a colleague on the telephone, but you keep getting a buy signal.


Those over the age of 70 are significantly less likely to use any form of social media.


The "OK" hand symbol means "all right" or fine in the United States, but is considered an insult in parts of Europe.


Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.


Men are less likely than women to indicate that they are unsure about an issue.



Answer: The "OK" hand symbol means "all right" or fine in the United States, but is considered an insult in parts of Europe.

One characteristic of incremental budgeting is that it

One characteristic of incremental budgeting is that it


locks managers into stable spending arrangements.


requires more time from managers than zero-based budgeting.


allows comparison using various units, like labor hours and dollars.


is flexible toward changing environmental demands.


allows easy comparison of different departments doing different activities.



Answer: locks managers into stable spending arrangements.

Beverly, the manager of a branch location of a large law firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Beverly could best be described as which type of leader?

Beverly, the manager of a branch location of a large law firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Beverly could best be described as which type of leader?


transactional


shared


situational


laissez-faire


servant



Answer: servant

The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service. In fact, when it moves into a mall, all the other stores have to improve their own models of customer service. How is Nordstrom using norms?

The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service. In fact, when it moves into a mall, all the other stores have to improve their own models of customer service. How is Nordstrom using norms?


to emphasize the organization's important values and identity


to help the group survive


to create cohesiveness


to clarify role expectations


to help individuals avoid embarrassing situations



Answer: to emphasize the organization's important values and identity

Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?

Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?


too little participation


overemphasis on paperwork


overemphasis on one instead of multiple approaches


too much control


overemphasis on means instead of ends



Answer: overemphasis on means instead of ends

A(n) ________ group is created to do something productive for the organization and is headed by a leader. For example, this group may be created to develop a new line of skin-care products specifically for people with sensitive skin.

A(n) ________ group is created to do something productive for the organization and is headed by a leader. For example, this group may be created to develop a new line of skin-care products specifically for people with sensitive skin.


formal


network


dynamic


informal


normative



Answer: formal

Trevor's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, Trevor has

Trevor's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, Trevor has


weak position power.


poor leader-member relations.


unsuccessful leadership adaptation.


poor worker facilitation.


low task structure.



Answer: poor leader-member relations.

Which of the following best describes ERP systems?

Which of the following best describes ERP systems?


software information systems that integrate all aspects of business, helping managers stay on top of the latest developments


comprehensive systems for identifying and measuring changes in productivity


training systems for employees that allow self-discovery and correction of weaknesses


control systems in which managers are made aware of all deviations from standards


popular recruiting systems that help maximize diversity in the workplace



Answer: software information systems that integrate all aspects of business, helping managers stay on top of the latest developments

Workplace performance is maximized when conflict

Workplace performance is maximized when conflict


is at a very low level.


is at a moderate level.


is absent.


is at a high level.


occurs only at nonmanagerial levels.



Answer: is at a moderate level.

When using a self-managed team, a manager should

When using a self-managed team, a manager should


offer lucrative individual bonuses.


delegate administrative oversight of work scheduling and customer interaction.


provide elaborate retreats for team discussions.


control the team's staffing and scheduling.


allow members to fire their team members.



Answer: delegate administrative oversight of work scheduling and customer interaction.

A manager needs to inform employees that the quarterly project management training will start on June 1, about three months from now. Generally, which of the following should the manager use in this situation?

A manager needs to inform employees that the quarterly project management training will start on June 1, about three months from now. Generally, which of the following should the manager use in this situation?



videoconference


face-to-face meeting


telephone


personal note


e-mail



Answer: E-mail

Abigail, a department manager, is struggling trying to lead a cross-functional team. Most members are other department managers at her level, and they see no reason to do what she asks. Here, Abigail has

Abigail, a department manager, is struggling trying to lead a cross-functional team. Most members are other department managers at her level, and they see no reason to do what she asks. Here, Abigail has


high task structure.


low tolerance for ambiguity.


weak referent power.


weak position power.


poor leader-member relations.



Answer: weak position power.

Grace missed another deadline and her boss, Louisa, is very upset. She will have to explain to the client again why the project is behind. Louisa thinks she may say something she'll regret if she talks to Grace about this now, so she decides to wait a while. Louisa is using the ________ conflict-handling style.

Grace missed another deadline and her boss, Louisa, is very upset. She will have to explain to the client again why the project is behind. Louisa thinks she may say something she'll regret if she talks to Grace about this now, so she decides to wait a while. Louisa is using the ________ conflict-handling style.


forcing


avoiding


collaborating


compromising


accommodating



Answer: avoiding

Which of the following statements is NOT true about communication in the workplace?

Which of the following statements is NOT true about communication in the workplace?


Efficient communicators can transmit their message accurately in the least amount of time.


The pathway by which a message travels is called the medium.


E-mails can cut through the misunderstandings that result from misinterpreted phone calls.


The communication process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference.


Communication is a form of social information processing, in which receivers interpret messages by cognitively processing them.



Answer: E-mails can cut through the misunderstanding that result from misinterpreted phone calls.

Why is it important for management to use a balanced scorecard?

Why is it important for management to use a balanced scorecard?


to actually see the sequence of suppliers that contribute to a product


to save companies in payroll costs


to view performance in several areas simultaneously


to help employees understand how their work contributes to the company's goals


to characterize informal structural arrangements



Answer: to view performance in several areas simultaneously

Chenglei worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. Chenglei has unintentionally created a(n) ______ barrier to communication.

Chenglei worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. Chenglei has unintentionally created a(n) ______ barrier to communication.


feedback


sender


decoding


encoding


receiver



Answer: Encoding

Nick's team was not making much progress on defining a new production process. Tarek was being very uncooperative. He did not agree with Nick's direction, and he has not completed his tasks. This team is in what stage of group development?

Nick's team was not making much progress on defining a new production process. Tarek was being very uncooperative. He did not agree with Nick's direction, and he has not completed his tasks. This team is in what stage of group development?


forming


storming


norming


performing


adjourning



Answer: storming

In the performing stage of group development, members

In the performing stage of group development, members


concentrate on solving problems and completing tasks.


prepare for disbandment.


test the leader's policies.


develop close relationships.


hold back to see what will happen.



Answer: concentrate on solving problems and completing tasks.

Which of the following is NOT an example of noise in the communication process in a typical classroom?

Which of the following is NOT an example of noise in the communication process in a typical classroom?




uncomfortable classroom desks


a student answering a professor's question


an attractive person walking by the open classroom door


groundskeepers mowing the lawn outside the classroom window


a student in the back of the classroom texting a friend



Answer: A student answering a professor's question

At Parks and Helms Designers, a group of architects are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized. What type of work team is this group?

At Parks and Helms Designers, a group of architects are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized. What type of work team is this group?




production team


virtual team


product team


advice team


project team



Answer: project team

Employees at City Bank and Trust were really impressed with Liam, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Liam is a ________ leader.

Employees at City Bank and Trust were really impressed with Liam, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Liam is a ________ leader.


shared


laissez-faire


transformational


transactional


servant



Answer: transformational

TQM is a comprehensive approach dedicated to continuous

TQM is a comprehensive approach dedicated to continuous


measurement of quantifiable goals and quick corrections.


quality improvement, training, and customer satisfaction.


product innovation and organizational learning, over fast cycles.


focus on components of service success: tangibles, questions, and margins.


customer input into management strategy and decision making.



Answer: quality improvement, training, and customer satisfaction.

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, the company

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, the company



increased speed.


increased productivity.


reduced costs.


reduced destructive internal competition.


improved quality.



Answer: reduced destructive internal competition.

Before the fall term began, professors at Pinetops Community College were required to fill out numerous forms, including performance objectives, surveys, and lists of their summer contacts with prospective students. Many professors complained that their time would be better spent preparing for their courses. This situation is an example of which barrier to successful control?

Before the fall term began, professors at Pinetops Community College were required to fill out numerous forms, including performance objectives, surveys, and lists of their summer contacts with prospective students. Many professors complained that their time would be better spent preparing for their courses. This situation is an example of which barrier to successful control?


overemphasis on means instead of ends


overemphasis on one instead of multiple approaches


too much flexibility


too much control


overemphasis on paperwork



Answer: overemphasis on paperwork

Tucker is sitting in a seminar where a speaker is explaining the company's retirement plan options. Tucker is only 24 years old, and he thinks retirement is so far away that he doesn't think he needs to pay attention to the speaker. He starts texting his friends and updating his Facebook page; he even slumps in his chair. He has completely tuned out of the presentation. In this case, Tucker has a ________ listening style.

Tucker is sitting in a seminar where a speaker is explaining the company's retirement plan options. Tucker is only 24 years old, and he thinks retirement is so far away that he doesn't think he needs to pay attention to the speaker. He starts texting his friends and updating his Facebook page; he even slumps in his chair. He has completely tuned out of the presentation. In this case, Tucker has a ________ listening style.



passive


active


involved


passive-aggressive


detached



Answer: Detached

Bruce, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Keylani, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be

Bruce, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Keylani, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be


time pressure.


ambiguous jurisdictions.


a personality clash.


status differences.


communication failure.



Answer: status differences.

Which of the following is a step in the control process?

Which of the following is a step in the control process?



compare work units to one another


establish standards


evaluate opportunities


implement TQM


complete a job redesign



Answer: establish standards

Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in _______________

Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in _______________



leading.


planning.


organizing.


measuring.


controlling.



Answer: controlling

Because hard feelings about group leadership and assignments have passed, the members of Maya's group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by _________

Because hard feelings about group leadership and assignments have passed, the members of Maya's group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by _________


encouraging members to voice disagreements.


throwing a thank-you party.


helping people get to know one another.


empowering the members.


helping the team identify group goals and values.



Answer: helping the team identify group goals and values.

The management team at Imagine Advertising is trying to land a new client. Carla, the CEO, has set targets for how much the contract needs to be and has delegated out the tasks. Dominic and Stella are sent out to meet with the client. In the past, they have been successful at helping clients see the big picture and how their advertising team can help the client realize their goals. What principal function do Dominic and Stella possess?

The management team at Imagine Advertising is trying to land a new client. Carla, the CEO, has set targets for how much the contract needs to be and has delegated out the tasks. Dominic and Stella are sent out to meet with the client. In the past, they have been successful at helping clients see the big picture and how their advertising team can help the client realize their goals. What principal function do Dominic and Stella possess?


A) organizing

B) motivating

C) planning

D) leading

E) controlling



Answer: D) leading

A tax on automobiles imported into the United States that raises prices on imported vehicles to make the price of cars produced in the United States more competitive is a(n) ________; a tax on all oil imported into the United States, which is implemented to raise money for the U.S. government, is a(n) ________ tariff.

A tax on automobiles imported into the United States that raises prices on imported vehicles to make the price of cars produced in the United States more competitive is a(n) ________; a tax on all oil imported into the United States, which is implemented to raise money for the U.S. government, is a(n) ________ tariff.


A) import barrier; income

B) embargo agreement; income

C) revenue tariff; protective

D) protective tariff; revenue

E) quota tariff; revenue



Answer: A) import barrier; income

Simon and his managers are discussing the unemployment, inflation, and interest-rate trends that might affect their chain of sandwich shops over the next 12 months and the projected growth in the areas where the stores are located. The managers are studying the ______ forces in their organization's general environment.

Simon and his managers are discussing the unemployment, inflation, and interest-rate trends that might affect their chain of sandwich shops over the next 12 months and the projected growth in the areas where the stores are located. The managers are studying the ______ forces in their organization's general environment.


A) political

B) technological

C) international

D) economic

E) sociocultural



Answer: D) economic

Penelope, a registered nurse, has decided to start a home healthcare service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Penelope is focusing her marketing efforts on the older adult population; in these efforts, she is involved with the _____ environment.

Penelope, a registered nurse, has decided to start a home healthcare service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Penelope is focusing her marketing efforts on the older adult population; in these efforts, she is involved with the _____ environment.



A) task

B) general

C) external

D) internal



Answer: B) general

Olympia Marketing has instituted new policies around misappropriation of assets, conflicts of interests, and kickbacks. Also with the local elections just around the corner, management sent out reminders about political contributions and confidentiality of company information. All of these policies can be found in Olympia Marketing's

Olympia Marketing has instituted new policies around misappropriation of assets, conflicts of interests, and kickbacks. Also with the local elections just around the corner, management sent out reminders about political contributions and confidentiality of company information. All of these policies can be found in Olympia Marketing's



A) code of ethics.

B) employee handbook.

C) moral rights approach.

D) policies and procedures manual.

E) value system.



Answer: A) code of ethics.

Deondre, who owns an investment firm with customers worldwide, has witnessed how dangerous global economic interdependency can be. During a lunch meeting, he mentioned to a customer, "In my opinion, ________ have been two negative effects of global economic interdependency for the United States."

Deondre, who owns an investment firm with customers worldwide, has witnessed how dangerous global economic interdependency can be. During a lunch meeting, he mentioned to a customer, "In my opinion, ________ have been two negative effects of global economic interdependency for the United States."




A) more expensive goods being produced domestically and bigger markets for American imports

B) fewer organizations utilizing MBO and poorer-quality goods imported from abroad

C) reduced foreign direct investment (FDI) into the United States and lower-quality goods being produced domestically

D) other countries stealing U.S. technology and the loss of well-paying jobs in the United States

E) a huge surplus of funds from global investments flowing into the United States and huge cost increases



Answer: D) other countries stealing U.S. technology and the loss of well-paying jobs in the United States

Will and his fiancée Christy decided to have their wedding on a beach in Acapulco, Mexico. Local businesses provided most of the services for the wedding, such as the limousine and the catering services. Throughout the weekend of the wedding, the couple found that workers and limos arrived late; so did the priest who was performing the wedding. In response to the couple's frustration, the Mexican workers remarked, "Ustedes tienen que ser flexibles," which in English means "You have to be flexible with time." This attitude regarding time is

Will and his fiancée Christy decided to have their wedding on a beach in Acapulco, Mexico. Local businesses provided most of the services for the wedding, such as the limousine and the catering services. Throughout the weekend of the wedding, the couple found that workers and limos arrived late; so did the priest who was performing the wedding. In response to the couple's frustration, the Mexican workers remarked, "Ustedes tienen que ser flexibles," which in English means "You have to be flexible with time." This attitude regarding time is



A) cultural.

B) polychronic.

C) inflexible.

D) one-dimensional.

E) monochronic.



Answer: E) monochronic.

Over the last two years, an American clothing manufacturer has partnered with a manufacturer in China to make clothes at a cheaper cost. How is this beneficial to both countries?

Over the last two years, an American clothing manufacturer has partnered with a manufacturer in China to make clothes at a cheaper cost. How is this beneficial to both countries?



A) It is an example of a franchise in which a company allows a foreign company to pay it a fee and a share of the profit in return for using the first company's brand name and a package of materials and services.

B) It is a greenfield venture in which owning the organization has been built from scratch.

C) It is a strategic alliance in which two countries share the risks and rewards of starting a new enterprise together in a foreign country.

D) It is an example of countertrading in which the country is bartering for goods.

E) It is a wholly owned subsidiary in which a foreign subsidiary is totally owned and controlled by an organization.



Answer: C) It is a strategic alliance in which two countries share the risks and rewards of starting a new enterprise together in a foreign country.

How are tariffs on oil different from tariffs on solar panels and washing machines?

How are tariffs on oil different from tariffs on solar panels and washing machines?



A) Protective tariffs are designed simply to raise money for the government, such as the tariff on oil. Revenue tariffs are designed to raise the price of imported goods to make the prices of domestic products more competitive, such as the tariff on solar panels and washing machines.

B) Revenue tariffs are designed simply to raise money for the government, such as the tariff on solar panels and washing machines. Protective tariffs are designed to raise the price of imported goods to make the prices of domestic products more competitive, such as the tariff on oil.

C) Revenue tariffs are used to deter dumping, such as the tariff on oil. Protective tariffs are used to set import quotas, such as the tariff on solar panels and washing machines.

D) Revenue tariffs are designed simply to raise money for the government, such as the tariff on oil. Protective tariffs are designed to raise the price of imported goods to make the prices of domestic products more competitive, such as the tariff on solar panels and washing machines.

E) Revenue tariffs are used to set the import quota, such as the tariff on oil. Protective tariffs are used to deter dumping, such as the tariff on solar panels and washing machines.



Answer: C) Revenue tariffs are used to deter dumping, such as the tariff on oil. Protective tariffs are used to set import quotas, such as the tariff on solar panels and washing machines.

Omega Manufacturing employs some of the top professionals in its field, and because of their skills and experience, Omega is highly efficient and outperforms its competitors. Omega Manufacturing has a(n) ________ over its competition.

Omega Manufacturing employs some of the top professionals in its field, and because of their skills and experience, Omega is highly efficient and outperforms its competitors. Omega Manufacturing has a(n) ________ over its competition.



A) leadership dimension

B) synergy

C) quality mark

D) effectiveness advantage

E) competitive advantage



Answer: E) competitive advantage

A supplier is an external stakeholder that

A supplier is an external stakeholder that



A) provides raw materials, services, equipment, labor, or energy.

B) competes for customers or resources.

C) joins forces with another company to achieve advantages that neither can achieve on its own.

D) helps a company sell its goods and services to customers.

E) rescinds tax breaks when firms don't deliver promised jobs.



Answer: A) provides raw materials, services, equipment, labor, or energy.

Cherries on Top, a national ice cream shop, is struggling financially to keep up with the bigger chains. The top executives have decided to close all the stores in the Northeast and Texas, as that will give them an additional one million dollars to put into marketing. This executive is practicing the

Cherries on Top, a national ice cream shop, is struggling financially to keep up with the bigger chains. The top executives have decided to close all the stores in the Northeast and Texas, as that will give them an additional one million dollars to put into marketing. This executive is practicing the


A) individual approach.

B) utilitarian approach.

C) moral-rights approach.

D) justice approach.

E) value system approach.



Answer: B) utilitarian approach.

Marco is from the Mediterranean coast of Greece and Forough is from Iran. While visiting their grocery store, you notice that they are helping one customer find an item, another customer checkout, as well as mopping up a spill, and restocking a shelf How would you describe Marco and Forough's use of time?

Marco is from the Mediterranean coast of Greece and Forough is from Iran. While visiting their grocery store, you notice that they are helping one customer find an item, another customer checkout, as well as mopping up a spill, and restocking a shelf How would you describe Marco and Forough's use of time?



A) polychronic

B) cultural

C) monochronic

D) systematic

E) interpersonal



Answer: A) polychronic

Bob, the owner of Orthopedic Supply, just discovered that his trusted friend Ruth, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Bob must decide whether to ignore his friend's actions and avoid bad publicity for Orthopedic Supply, or to have Ruth arrested for embezzlement. Bob is facing

Bob, the owner of Orthopedic Supply, just discovered that his trusted friend Ruth, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Bob must decide whether to ignore his friend's actions and avoid bad publicity for Orthopedic Supply, or to have Ruth arrested for embezzlement. Bob is facing


A) an ethical dilemma.

B) a social audit.

C) a whistle-blower.

D) a moral courage decision

E) an issue of corporate governance.



Answer: A) an ethical dilemma.

The purpose of the World Trade Organization is to

The purpose of the World Trade Organization is to


A) provide medium-interest loans to developing nations for improving health.

B) monitor and enforce trade agreements.

C) provide low-interest loans to developing nations for improving transportation.

D) provide low-interest loans to developing nations for improving telecommunications.

E) assist in smoothing the flow of money between nations.



Answer: B) monitor and enforce trade agreements.

Sunset Oil is a large oil drilling company off the Gulf Coast. They want to expand their drilling area and are receiving a great deal of push back from the local community. It will now be on the ballot at the next election. Sunset Oil is concerned about how all of this will impact their bottom line. Which of the following should be a consideration for Sunset Oil?

Sunset Oil is a large oil drilling company off the Gulf Coast. They want to expand their drilling area and are receiving a great deal of push back from the local community. It will now be on the ballot at the next election. Sunset Oil is concerned about how all of this will impact their bottom line. Which of the following should be a consideration for Sunset Oil?



A) triple bottom line

B) task environment

C) social audit

D) clawbacks

E) crowdfunding



Answer: C) social audit

_____ forces lead to new developments in methods for transforming resources into goods or services. For example, a new technique called hydraulic fracturing (or fracking) has been developed to harvest natural gas trapped below the earth's surface.

_____ forces lead to new developments in methods for transforming resources into goods or services. For example, a new technique called hydraulic fracturing (or fracking) has been developed to harvest natural gas trapped below the earth's surface.



A) Sociocultural

B) Technological

C) Demographic

D) Economic

E) Political-legal



Answer: B) Technological

The systems viewpoint sees organizations as entities made up of four interrelated parts known as

The systems viewpoint sees organizations as entities made up of four interrelated parts known as


A) planning, design, monitoring, production, and feedback.

B) planning, inputs, monitoring, outputs, and feedback.

C) planning, design, inputs, monitoring, outputs, and follow-up feedback.

D) inputs, outputs, transformation processes, and feedback.

E) vision, planning, design, production, monitoring, and follow-up feedback.



Answer: D) inputs, outputs, transformation processes, and feedback.

A company is licensing its products when it

A company is licensing its products when it


A) pays a competitor a fee to stop the competitor from selling its products in the company's territory.

B) allows another company to pay it a fee to train its employees.

C) develops a strategic plan for another organization.

D) barters goods for goods in lieu of a monetary payment.

E) allows a foreign company to pay it a fee to make or distribute the first company's product or service.



Answer: E) allows a foreign company to pay it a fee to make or distribute the first company's product or service.

Francois pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Francois is a(n)

Francois pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Francois is a(n)


A) first-line manager.

B) monitoring manager.

C) board manager.

D) team leader.

E) upper-level manager.



Answer: E) upper-level manager.

Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline in productivity and people living in fear of losing of their jobs. Why might that happen?

Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline in productivity and people living in fear of losing of their jobs. Why might that happen?


A) Taylorism

B) Maslow Hierarchy

C) McGregor Effect

D) Therblig

E) Weberism



Answer: E) Weberism

Which three approaches to management are considered historical perspectives?

Which three approaches to management are considered historical perspectives?


A) classical, behavioral, quantitative

B) contemporary, historical, scientific

C) classical, operations, scientific

D) systems, contingency, quality management

E) classical, scientific, quantitative



Answer: A) classical, behavioral, quantitative

Alpha Computing is a U.S. company that specializes in IT research. It has formed a joint venture with Microchips Inc., a Belgium organization that has a reputation for producing quality PCs. The two companies will work together to market laptops in China, sharing the risks and rewards of starting the new enterprise together. Alpha Computing and Microchips Inc. are partners in a(n)

Alpha Computing is a U.S. company that specializes in IT research. It has formed a joint venture with Microchips Inc., a Belgium organization that has a reputation for producing quality PCs. The two companies will work together to market laptops in China, sharing the risks and rewards of starting the new enterprise together. Alpha Computing and Microchips Inc. are partners in a(n)


A) global strategy.

B) franchising strategy.

C) import strategy.

D) export strategy.

E) strategic alliance.



Answer: E) strategic alliance.

Sustainable economic development

Sustainable economic development


A) is an idea proposed by Frank and Lillian Gilbreth to cut costs and increase efficiency.

B) always generates greater profitability.

C) is the goal of most corporations.

D) meets future needs without compromising present needs.



Answer: D) meets future needs without compromising present needs.

Laura turns off lights when she leaves a room, brings her water bottle from home and refills it throughout the day, and walks to work. Laura is

Laura turns off lights when she leaves a room, brings her water bottle from home and refills it throughout the day, and walks to work. Laura is



A) reducing her carbon footprint.

B) expanding her awareness of social realities.

C) avoiding people who lack integrity.

D) increasing her level of exercise.

E) spending time in nature.



Answer: A) reducing her carbon footprint.

Nikita is the manager of a local small hotel. Just today Nikita received word that a major convention will be coming to town next month, and the demand for hotel rooms is expected to skyrocket. In a conversation with the owner, she asked, "What should our approach to pricing be for the week of the convention? Should we require payment in full at the time of the reservation?" Which management method is Nikita using?

Nikita is the manager of a local small hotel. Just today Nikita received word that a major convention will be coming to town next month, and the demand for hotel rooms is expected to skyrocket. In a conversation with the owner, she asked, "What should our approach to pricing be for the week of the convention? Should we require payment in full at the time of the reservation?" Which management method is Nikita using?


A) scientific management

B) the contingency viewpoint

C) the devil's advocate method

D) the systems viewpoint

E) the synergy method



Answer: B) the contingency viewpoint

One of the reasons Omega Distributors, a local manufacturing company, is considered a good place to work is that the managers encourage and reward their employees for developing new products and ways of improving existing products and services. In this example, Omega Distributors' managers are carrying out the ________ role.

One of the reasons Omega Distributors, a local manufacturing company, is considered a good place to work is that the managers encourage and reward their employees for developing new products and ways of improving existing products and services. In this example, Omega Distributors' managers are carrying out the ________ role.



A) visionary

B) entrepreneur

C) improvement

D) developer

E) talent implementer



Answer: B) entrepreneur

The company that Layton owns, the Music Box, is a family-owned company that has been in business for more than 100 years. Layton wants to give back to the people of the community to acknowledge their role in the store's success. He decides to donate a significant portion of the store's profits to a charity every year. Layton's decision is an example of ___ in action.

The company that Layton owns, the Music Box, is a family-owned company that has been in business for more than 100 years. Layton wants to give back to the people of the community to acknowledge their role in the store's success. He decides to donate a significant portion of the store's profits to a charity every year. Layton's decision is an example of ___ in action.


A) a code of ethics

B) economic responsibility

C) corporate social responsibility

D) legal responsibility

E) corporate governance



Answer: B) economic responsibility

Davidson Production is keenly aware of the need to strive daily to produce goods and services more effectively than its competitors. Therefore, Davidson's management strives to ________ in order to achieve this standard.

Davidson Production is keenly aware of the need to strive daily to produce goods and services more effectively than its competitors. Therefore, Davidson's management strives to ________ in order to achieve this standard.


A) be responsive to employees

B) increase its global presence

C) maintain quality and efficiency

D) maintain a diverse workforce

E) stay involved with the community



Answer: C) maintain quality and efficiency

Kentucky Derby, a successful farm equipment supply company in the South, has joined forces with Hammer and Nail, a national hardware and home retailer. As a result of this new relationship, Kentucky Derby can open stores in other regions and Hammer and Nail can now offer a high-quality product in the farm community. Kentucky Derby and Hammer and Nail are now

Kentucky Derby, a successful farm equipment supply company in the South, has joined forces with Hammer and Nail, a national hardware and home retailer. As a result of this new relationship, Kentucky Derby can open stores in other regions and Hammer and Nail can now offer a high-quality product in the farm community. Kentucky Derby and Hammer and Nail are now




A) distributors.

B) suppliers.

C) competitors.

D) strategic allies.

E) customers.



Answer: D) strategic allies.

Sox for All is a global nonprofit organization that works with schools and various companies to donate socks and shoes to poor children throughout the world. Sox for All is an example of a

Sox for All is a global nonprofit organization that works with schools and various companies to donate socks and shoes to poor children throughout the world. Sox for All is an example of a


A) multinational corporation.

B) foreign firm.

C) conglomerate.

D) philanthropic corporation.

E) multinational organization.



Answer: D) philanthropic corporation.

A mission statement tells you

A mission statement tells you


A) what the company wants to become or achieve over time.

B) how the company treats its employees.

C) goals the company is pursuing.

D) when the company was founded.

E) how the company evolved.



Answer: A) what the company wants to become or achieve over time.

Kaylee's customers seem to be buying less of her freshly baked breads and more of her yogurt parfaits and coffees. She begins to ask customers at the checkout why they made their selection. She learns that many of her customers are choosing a gluten-free diet. She changes her breads and now is selling gluten-free breads and most days sells out. Kaylee used

Kaylee's customers seem to be buying less of her freshly baked breads and more of her yogurt parfaits and coffees. She begins to ask customers at the checkout why they made their selection. She learns that many of her customers are choosing a gluten-free diet. She changes her breads and now is selling gluten-free breads and most days sells out. Kaylee used


A) complexity theory.

B) input.

C) a transformational process.

D) output.

E) feedback.



Answer: E) feedback.

Julian, the owner of a t-shirt shop, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organisation's ____ performance.

Julian, the owner of a t-shirt shop, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organisation's ____ performance.


A) social, environmental, and financial

B) financial, diversity, and environmental

C) social, sustainability and financial

D) marketing, profit, and efficiency

E) social, synergy, and overall



Answer: A) social, environmental, and financial

Natasha, the general manager of a putting range, believes that her workers are responsible and capable, and that they can be trusted when given responsibility. Natasha is an example of a(n) ___ manager.

Natasha, the general manager of a putting range, believes that her workers are responsible and capable, and that they can be trusted when given responsibility. Natasha is an example of a(n) ___ manager.


A) Theory Z

B) contingency

C) Theory X

D) participative

E) Theory Y



Answer: E) Theory Y

Betsy, the vice president of sales for an international organization, believes that employees in her foreign offices understand best how to handle the personnel and practices in their offices. So when the corporate HR manager approached Betsy about reprimanding Francois, a native Parisian who is the Paris office manager, for not doing things according to corporate policy, Betsy backed Francois and said, "I believe that the home office should leave Francois alone because he best understands the local culture." Betsy is a(n) ________ manager.

Betsy, the vice president of sales for an international organization, believes that employees in her foreign offices understand best how to handle the personnel and practices in their offices. So when the corporate HR manager approached Betsy about reprimanding Francois, a native Parisian who is the Paris office manager, for not doing things according to corporate policy, Betsy backed Francois and said, "I believe that the home office should leave Francois alone because he best understands the local culture." Betsy is a(n) ________ manager.


A) global

B) parochial

C) native

D) ethnocentric

E) polycentric



Answer: E) polycentric

The employees of Pi's Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company's code of ethics. Curtis, a cook, said that "Just today, Rob, our manager, called our supplier to let them know we received an extra case of tomatoes that we did not pay for. And they do this type of thing almost every day." Pi's Pizza maintains a(n)

The employees of Pi's Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company's code of ethics. Curtis, a cook, said that "Just today, Rob, our manager, called our supplier to let them know we received an extra case of tomatoes that we did not pay for. And they do this type of thing almost every day." Pi's Pizza maintains a(n)



A) profitable climate.

B) procedurally sound atmosphere.

C) holier-than-thou atmosphere.

D) honest environment.

E) ethical climate.



Answer: E) ethical climate.

When planning a trip to Spain, Brett and his wife, both Americans, were concerned about how much they could afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. The ________ rate is the rate at which the currency of one area or country can be exchanged for the currency of another's.

When planning a trip to Spain, Brett and his wife, both Americans, were concerned about how much they could afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. The ________ rate is the rate at which the currency of one area or country can be exchanged for the currency of another's.


A) exchange

B) international

C) dividend

D) fluctuation

E) transaction



Answer: A) exchange

Sometimes a country's laws forbid foreigners from owning a business in the nation. In the presence of such laws, a(n) ________ is one way for an American company to have a presence in that foreign country.

Sometimes a country's laws forbid foreigners from owning a business in the nation. In the presence of such laws, a(n) ________ is one way for an American company to have a presence in that foreign country.


A) 50/50 ownership split

B) MBO pact

C) joint venture

D) import agreement

E) export agreement



Answer: C) joint venture

Luke is the owner of Fun Times, a U.S. event-planning company. He plans to open an event-planning company, Events & Adventures, in Germany. Events & Adventures will be totally owned and controlled by Fun Times, which makes Events & Adventures a ________ of Fun Times.

Luke is the owner of Fun Times, a U.S. event-planning company. He plans to open an event-planning company, Events & Adventures, in Germany. Events & Adventures will be totally owned and controlled by Fun Times, which makes Events & Adventures a ________ of Fun Times.



A) strategic alliance

B) maquiladora

C) wholly owned subsidiary

D) joint venture

E) total investment agreement



Answer: E) total investment agreement

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