Archive for April 2021

Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity?

Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher...

Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's human resource practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of a(n):

Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually....

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack...

A Level I leader is:

A Level I leader is:A. ContributingB. CompetentC. The high levelD. effectiveE. capableAnswer: E. Capa...

People with an external locus of control are:

People with an external locus of control are:A. Easier to motivateB. Better able to handle complex information and problem solvingC. More independentD....

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality?

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with...

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help...

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when...

Rebecca works for a company that has clearly define lines of authority. Each employee knows that he or she has authority and responsibility for a district set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?

Rebecca works for a company that has clearly define lines of authority. Each employee knows that he or she has authority and responsibility for a district...

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend...

Wilma leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Wilma should adopt a(n) ________ leadership style.

Wilma leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom...

Nelson supervises a group of assistants serving the company's editors. He gets along well with his employees, and he has created detailed procedures for all the types of editorial documents they encounter. Nelson hires and fires; he also gives work assignments, performance appraisals, and promotions. Using the contingency model, what leadership style is Nelson using?

Nelson supervises a group of assistants serving the company's editors. He gets along well with his employees, and he has created detailed procedures for...

Coral supervises a group of customer service representatives. Coral is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. Coral has ________ in the contingency model.

Coral supervises a group of customer service representatives. Coral is respected and well liked by her staff, and she has worked hard to make sure each...

Brad proposed the purchase of a new Toshiba copier to his boss, Chin. Chin said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about the brand of copy machine used in the office. Chin should probably adopt a(n) ________ conflict-handling style when trying to resolve this matter with Brad.

Brad proposed the purchase of a new Toshiba copier to his boss, Chin. Chin said that he has always used and liked Xerox copiers, but when he thinks about...

The introduction to a business speech should

The introduction to a business speech shouldcontain at least one joke.contain significant details of the presentation.contain a phrase like "I'm honored...

Beverly, the manager of a branch location of a large law firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Beverly could best be described as which type of leader?

Beverly, the manager of a branch location of a large law firm, treated company resources as if they were her own and encouraged continued development...

Workplace performance is maximized when conflict

Workplace performance is maximized when conflictis at a very low level.is at a moderate level.is absent.is at a high level.occurs only at nonmanagerial...

When using a self-managed team, a manager should

When using a self-managed team, a manager shouldoffer lucrative individual bonuses.delegate administrative oversight of work scheduling and customer interaction.provide...

Grace missed another deadline and her boss, Louisa, is very upset. She will have to explain to the client again why the project is behind. Louisa thinks she may say something she'll regret if she talks to Grace about this now, so she decides to wait a while. Louisa is using the ________ conflict-handling style.

Grace missed another deadline and her boss, Louisa, is very upset. She will have to explain to the client again why the project is behind. Louisa thinks...

Before the fall term began, professors at Pinetops Community College were required to fill out numerous forms, including performance objectives, surveys, and lists of their summer contacts with prospective students. Many professors complained that their time would be better spent preparing for their courses. This situation is an example of which barrier to successful control?

Before the fall term began, professors at Pinetops Community College were required to fill out numerous forms, including performance objectives, surveys,...

Tucker is sitting in a seminar where a speaker is explaining the company's retirement plan options. Tucker is only 24 years old, and he thinks retirement is so far away that he doesn't think he needs to pay attention to the speaker. He starts texting his friends and updating his Facebook page; he even slumps in his chair. He has completely tuned out of the presentation. In this case, Tucker has a ________ listening style.

Tucker is sitting in a seminar where a speaker is explaining the company's retirement plan options. Tucker is only 24 years old, and he thinks retirement...

Bruce, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Keylani, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be

Bruce, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In...

The management team at Imagine Advertising is trying to land a new client. Carla, the CEO, has set targets for how much the contract needs to be and has delegated out the tasks. Dominic and Stella are sent out to meet with the client. In the past, they have been successful at helping clients see the big picture and how their advertising team can help the client realize their goals. What principal function do Dominic and Stella possess?

The management team at Imagine Advertising is trying to land a new client. Carla, the CEO, has set targets for how much the contract needs to be and has...

A tax on automobiles imported into the United States that raises prices on imported vehicles to make the price of cars produced in the United States more competitive is a(n) ________; a tax on all oil imported into the United States, which is implemented to raise money for the U.S. government, is a(n) ________ tariff.

A tax on automobiles imported into the United States that raises prices on imported vehicles to make the price of cars produced in the United States more...

Simon and his managers are discussing the unemployment, inflation, and interest-rate trends that might affect their chain of sandwich shops over the next 12 months and the projected growth in the areas where the stores are located. The managers are studying the ______ forces in their organization's general environment.

Simon and his managers are discussing the unemployment, inflation, and interest-rate trends that might affect their chain of sandwich shops over the next...

Penelope, a registered nurse, has decided to start a home healthcare service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Penelope is focusing her marketing efforts on the older adult population; in these efforts, she is involved with the _____ environment.

Penelope, a registered nurse, has decided to start a home healthcare service to assist with the medical, meal preparation, and light housecleaning needs...

Olympia Marketing has instituted new policies around misappropriation of assets, conflicts of interests, and kickbacks. Also with the local elections just around the corner, management sent out reminders about political contributions and confidentiality of company information. All of these policies can be found in Olympia Marketing's

Olympia Marketing has instituted new policies around misappropriation of assets, conflicts of interests, and kickbacks. Also with the local elections...

Deondre, who owns an investment firm with customers worldwide, has witnessed how dangerous global economic interdependency can be. During a lunch meeting, he mentioned to a customer, "In my opinion, ________ have been two negative effects of global economic interdependency for the United States."

Deondre, who owns an investment firm with customers worldwide, has witnessed how dangerous global economic interdependency can be. During a lunch meeting,...

Will and his fiancée Christy decided to have their wedding on a beach in Acapulco, Mexico. Local businesses provided most of the services for the wedding, such as the limousine and the catering services. Throughout the weekend of the wedding, the couple found that workers and limos arrived late; so did the priest who was performing the wedding. In response to the couple's frustration, the Mexican workers remarked, "Ustedes tienen que ser flexibles," which in English means "You have to be flexible with time." This attitude regarding time is

Will and his fiancée Christy decided to have their wedding on a beach in Acapulco, Mexico. Local businesses provided most of the services for the wedding,...

A supplier is an external stakeholder that

A supplier is an external stakeholder thatA) provides raw materials, services, equipment, labor, or energy.B) competes for customers or resources.C) joins...

Cherries on Top, a national ice cream shop, is struggling financially to keep up with the bigger chains. The top executives have decided to close all the stores in the Northeast and Texas, as that will give them an additional one million dollars to put into marketing. This executive is practicing the

Cherries on Top, a national ice cream shop, is struggling financially to keep up with the bigger chains. The top executives have decided to close all...

Marco is from the Mediterranean coast of Greece and Forough is from Iran. While visiting their grocery store, you notice that they are helping one customer find an item, another customer checkout, as well as mopping up a spill, and restocking a shelf How would you describe Marco and Forough's use of time?

Marco is from the Mediterranean coast of Greece and Forough is from Iran. While visiting their grocery store, you notice that they are helping one customer...

Bob, the owner of Orthopedic Supply, just discovered that his trusted friend Ruth, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Bob must decide whether to ignore his friend's actions and avoid bad publicity for Orthopedic Supply, or to have Ruth arrested for embezzlement. Bob is facing

Bob, the owner of Orthopedic Supply, just discovered that his trusted friend Ruth, his accountant for over 30 years, has been mishandling the company...

The purpose of the World Trade Organization is to

The purpose of the World Trade Organization is toA) provide medium-interest loans to developing nations for improving health.B) monitor and enforce trade...

Sunset Oil is a large oil drilling company off the Gulf Coast. They want to expand their drilling area and are receiving a great deal of push back from the local community. It will now be on the ballot at the next election. Sunset Oil is concerned about how all of this will impact their bottom line. Which of the following should be a consideration for Sunset Oil?

Sunset Oil is a large oil drilling company off the Gulf Coast. They want to expand their drilling area and are receiving a great deal of push back from...

A company is licensing its products when it

A company is licensing its products when itA) pays a competitor a fee to stop the competitor from selling its products in the company's territory.B) allows...

Alpha Computing is a U.S. company that specializes in IT research. It has formed a joint venture with Microchips Inc., a Belgium organization that has a reputation for producing quality PCs. The two companies will work together to market laptops in China, sharing the risks and rewards of starting the new enterprise together. Alpha Computing and Microchips Inc. are partners in a(n)

Alpha Computing is a U.S. company that specializes in IT research. It has formed a joint venture with Microchips Inc., a Belgium organization that has...

Sustainable economic development

Sustainable economic developmentA) is an idea proposed by Frank and Lillian Gilbreth to cut costs and increase efficiency.B) always generates greater...

Nikita is the manager of a local small hotel. Just today Nikita received word that a major convention will be coming to town next month, and the demand for hotel rooms is expected to skyrocket. In a conversation with the owner, she asked, "What should our approach to pricing be for the week of the convention? Should we require payment in full at the time of the reservation?" Which management method is Nikita using?

Nikita is the manager of a local small hotel. Just today Nikita received word that a major convention will be coming to town next month, and the demand...

One of the reasons Omega Distributors, a local manufacturing company, is considered a good place to work is that the managers encourage and reward their employees for developing new products and ways of improving existing products and services. In this example, Omega Distributors' managers are carrying out the ________ role.

One of the reasons Omega Distributors, a local manufacturing company, is considered a good place to work is that the managers encourage and reward their...

The company that Layton owns, the Music Box, is a family-owned company that has been in business for more than 100 years. Layton wants to give back to the people of the community to acknowledge their role in the store's success. He decides to donate a significant portion of the store's profits to a charity every year. Layton's decision is an example of ___ in action.

The company that Layton owns, the Music Box, is a family-owned company that has been in business for more than 100 years. Layton wants to give back to...

Kentucky Derby, a successful farm equipment supply company in the South, has joined forces with Hammer and Nail, a national hardware and home retailer. As a result of this new relationship, Kentucky Derby can open stores in other regions and Hammer and Nail can now offer a high-quality product in the farm community. Kentucky Derby and Hammer and Nail are now

Kentucky Derby, a successful farm equipment supply company in the South, has joined forces with Hammer and Nail, a national hardware and home retailer....

A mission statement tells you

A mission statement tells youA) what the company wants to become or achieve over time.B) how the company treats its employees.C) goals the company is...

Kaylee's customers seem to be buying less of her freshly baked breads and more of her yogurt parfaits and coffees. She begins to ask customers at the checkout why they made their selection. She learns that many of her customers are choosing a gluten-free diet. She changes her breads and now is selling gluten-free breads and most days sells out. Kaylee used

Kaylee's customers seem to be buying less of her freshly baked breads and more of her yogurt parfaits and coffees. She begins to ask customers at the...

Betsy, the vice president of sales for an international organization, believes that employees in her foreign offices understand best how to handle the personnel and practices in their offices. So when the corporate HR manager approached Betsy about reprimanding Francois, a native Parisian who is the Paris office manager, for not doing things according to corporate policy, Betsy backed Francois and said, "I believe that the home office should leave Francois alone because he best understands the local culture." Betsy is a(n) ________ manager.

Betsy, the vice president of sales for an international organization, believes that employees in her foreign offices understand best how to handle the...

The employees of Pi's Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company's code of ethics. Curtis, a cook, said that "Just today, Rob, our manager, called our supplier to let them know we received an extra case of tomatoes that we did not pay for. And they do this type of thing almost every day." Pi's Pizza maintains a(n)

The employees of Pi's Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company's...

When planning a trip to Spain, Brett and his wife, both Americans, were concerned about how much they could afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. The ________ rate is the rate at which the currency of one area or country can be exchanged for the currency of another's.

When planning a trip to Spain, Brett and his wife, both Americans, were concerned about how much they could afford to spend in Europe because sometimes...
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