Business process reengineering is a tool for
A) remodeling and refreshing a strategy-critical core competence.
B) involves radically redesigning and streamlining how an activity is performed
C) reducing the size of a company's managerial bureaucracy.
D) boosting the quality of a company's product and the caliber of its customer service.
E) expediting the development of an important new competitive capability.
Answer: B