Total quality management (TQM)
A) is a philosophy of managing that involves convincing employees that superior product quality is the most reliable key to competitive success in the marketplace.
B) is a tool for providing customers with the highest quality product of any company in the industry.
C) involves managing company operations in a manner calculated to quickly and efficiently make quantum gains in the quality and effectiveness with which production activities are performed.
D) is a philosophy that entails creating a total quality culture bent on continuously improving the performance of every task and value chain activity.
E) involves managing company operations in a manner calculated to result in mistake-free management of a company's entire business.
Answer: D