Management's most powerful tool for mobilizing employee commitment to competent strategy execution and operating excellence is
A. diligent and persistent use of benchmarking and best practices.
B. proper use of incentives and rewards.
C. TQM and/or Six Sigma programs.
D. periodic inspirational speeches aimed at arousing employees' emotional energy.
E. providing employees with a high degree of job security (ideally, via a no-layoff policy).
Answer: B