Building a total quality culture and realizing full value from TQM or Six Sigma initiatives does not entail which one of the following?
A) Visible, unequivocal, and unyielding commitment to total quality and continuous improvement, including a quality vision and specific, measurable objectives for boosting quality and making continuous improvement
B) Screening job applicants rigorously and hiring only those with the attitudes and aptitudes right for quality-based performance
C) Building a distinctive competence in quality control, especially as it applies to manufacturing/assembly and customer service
D) Providing quality training for most employees and stressing prevention (doing it right the first time) rather than inspection (instituting ways to correct mistakes)
E) Preaching that performance can, and must, be improved because competitors aren't resting on their laurels and customers are always looking for something better
Answer: C