How companies gather and interpret information about their competitors is called _____.Answer: competitor analy...
The _____ is the set of factors that directly influences a firm and its competitive actions and responses: the threat of new entrants, the power of suppliers, the power of buyers, the threat of product substitutes, and the intensity of rivalry among competing firms.
The _____ is the set of factors that directly influences a firm and its competitive actions and responses: the threat of new entrants, the power of suppliers,...
The _____ is composed of dimensions in the broader society that influence an industry and the firms within it.
The _____ is composed of dimensions in the broader society that influence an industry and the firms within it.Answer: general environm...
____ is a picture of what the firm wants to be and, in broad terms, what it wants to ultimately achieve.
____ is a picture of what the firm wants to be and, in broad terms, what it wants to ultimately achieve.Answer: Vis...
A _____ is an integrated and coordinated set of commitments and actions designed to exploit core competencies and gain a competitive advantage.
A _____ is an integrated and coordinated set of commitments and actions designed to exploit core competencies and gain a competitive advantage.Answer...
The _____ is the full set of commitments, decisions, and actions required for a firm to achieve strategic competitiveness and earn above-average returns.
The _____ is the full set of commitments, decisions, and actions required for a firm to achieve strategic competitiveness and earn above-average returns.Answer: strategic...
_____ are people located in different areas and levels of the firm using the strategic management process to select strategic actions that help the firm achieve its vision and fulfill its mission.
_____ are people located in different areas and levels of the firm using the strategic management process to select strategic actions that help the firm...
_____ is a set of capabilities used to respond to various demands and opportunities existing in a dynamic and uncertain competitive environment.
_____ is a set of capabilities used to respond to various demands and opportunities existing in a dynamic and uncertain competitive environment.Answer: Strategic...
____ is achieved when a firm successfully formulates and implements a value creating strategy.
____ is achieved when a firm successfully formulates and implements a value creating strategy.Answer: Strategic competitiven...
_____ are the individuals, groups, and organizations that can affect the firm's vision and mission, are affected by the strategic outcomes achieved, and have enforceable claims on the firm's performance.
_____ are the individuals, groups, and organizations that can affect the firm's vision and mission, are affected by the strategic outcomes achieved, and...
______ is an investor's uncertainty about the economic gains or losses that will result from a particular investment.
______ is an investor's uncertainty about the economic gains or losses that will result from a particular investment.Answer: R...
____ are inputs into a firm's production process, such as capital equipment, the skills of individual employees, patents, finances, and talented managers.
____ are inputs into a firm's production process, such as capital equipment, the skills of individual employees, patents, finances, and talented mana...
____ refers to the complex set of ideologies, symbols, and core values that are shared throughout the firm and that influence how the firm conducts business.
____ refers to the complex set of ideologies, symbols, and core values that are shared throughout the firm and that influence how the firm conducts business.Answer: Organizational...
A _____ specifies the businesses in which the firm intends to compete and the customers it intends to serve.
A _____ specifies the businesses in which the firm intends to compete and the customers it intends to serve.Answer: miss...
_____ describes competition that is excessive such that it creates inherent instability and necessitates constant disruptive change for firms in the competitive landscape.
_____ describes competition that is excessive such that it creates inherent instability and necessitates constant disruptive change for firms in the competitive...
A _____ is one in which goods, services, people, skills, and ideas move freely across geographic borders.
A _____ is one in which goods, services, people, skills, and ideas move freely across geographic borders.Answer: global econ...
___ are capabilities that serve as a source of competitive advantage for a firm over its rivals.
___ are capabilities that serve as a source of competitive advantage for a firm over its rivals.Answer: Core competenc...
A firm has a _____ when it implements a strategy that creates superior value for customers and that competitors are unable to duplicate or find it too costly to try to imitate.
A firm has a _____ when it implements a strategy that creates superior value for customers and that competitors are unable to duplicate or find it too...
A _____ is the capacity for a set of resources to perform a task or an activity in an integrative manner.
A _____ is the capacity for a set of resources to perform a task or an activity in an integrative manner.Answer: capabil...
_____ are returns equal to those an investor expects to earn from other investments with a similar amount of risk.
_____ are returns equal to those an investor expects to earn from other investments with a similar amount of risk.Answer: average retu...
_____ are returns in excess of what an investor expects to earn from other investments with a similar amount of risk
_____ are returns in excess of what an investor expects to earn from other investments with a similar amount of riskAnswer: above average retu...
All else constant, which one of the following will increase the internal rate of growth?
All else constant, which one of the following will increase the internal rate of growth?-Decrease in the retention ratio.-Decrease in net income.-Increase...
Blasco Industries is currently at full-capacity sales. Which one of the following is limiting sales to this level?
Blasco Industries is currently at full-capacity sales. Which one of the following is limiting sales to this level?-Net working capital.-Long-term debt.-Inventory.-Fixed...
A firm's external financing need is financed by which of the following?
A firm's external financing need is financed by which of the following?-Retained earnings.-Net working capital and retained earnings.-Net income and retained...
Which one of the following will increase the maximum rate of growth a corporation can achieve?
Which one of the following will increase the maximum rate of growth a corporation can achieve?-Avoidance of external equity financing.-Increase in corporate...
The plowback ratio is:
The plowback ratio is:-Equal to net income divided by the change in total equity.-The percentage of net income available to the firm to fund future growth.-Equal...
Which one of the following capital intensity ratios indicates the smallest need for fixed assets per dollar of sales?
Which one of the following capital intensity ratios indicates the smallest need for fixed assets per dollar of sales?-.07-.86-.39-1.00-1.15Answer:&nb...
A firm is currently operating at full capacity. Net working capital, costs, and all assets vary directly with sales. The firm does not wish to obtain any additional equity financing. The dividend payout ratio is constant at 40 percent. If the firm has a positive external financing need, that need will be met by:
A firm is currently operating at full capacity. Net working capital, costs, and all assets vary directly with sales. The firm does not wish to obtain...
A pro forma statement indicates that both sales and fixed assets are projected to increase by 7 percent over their current levels. Given this, you can safely assume that the firm:
A pro forma statement indicates that both sales and fixed assets are projected to increase by 7 percent over their current levels. Given this, you can...
When constructing a pro forma statement, net working capital generally:
When constructing a pro forma statement, net working capital generally:-Remains fixed.-Varies only if the firm is currently producing at full capacity.-Varies...
Which one of the following is correct in relation to pro forma statements?
Which one of the following is correct in relation to pro forma statements?-Fixed assets must increase if sales are projected to increase.-Net working...
When utilizing the percentage of sales approach, managers:
When utilizing the percentage of sales approach, managers:I. Estimate company sales based on a desired level of net income and the current profit margin.II....
Which one of the following statements is correct?
Which one of the following statements is correct?-Pro forma statements must assume that no new equity is issued.-Pro forma statements are projections,...
You are getting ready to prepare pro forma statements for your business. Which one of the following are you most apt to estimate first as you begin this process?
You are getting ready to prepare pro forma statements for your business. Which one of the following are you most apt to estimate first as you begin this...
Financial planning:
Financial planning:-Focuses solely on the short-term outlook for a firm.-Is a process that firms employ only when major changes to a firm's operations...
You are developing a financial plan for a corporation. Which of the following questions will be considered as you develop this plan?
You are developing a financial plan for a corporation. Which of the following questions will be considered as you develop this plan?I. How much net working...
The sustainable growth rate of a firm is best described as the:
The sustainable growth rate of a firm is best described as the:-Minimum growth rate achievable assuming a 100 percent retention ratio.-Minimum growth...
The internal growth rate of a firm is best described as the:
The internal growth rate of a firm is best described as the:-Minimum growth rate achievable assuming a 100 percent retention ratio.-Minimum growth rate...
Which one of the following ratios identifies the amount of total assets a firm needs in order to generate $1 in sales?
Which one of the following ratios identifies the amount of total assets a firm needs in order to generate $1 in sales?-Return on assets.-Equity multiplier.-Retention...
Which one of the following terms can be defined as the net income that a firm reinvests in itself?
Which one of the following terms can be defined as the net income that a firm reinvests in itself?-Retention ratio.-Dividend yield.-Dividend payout ratio.-Internal...
Which one of the following terms is applied to the financial planning method which uses the projected sales level as the basis for determining changes in balance sheet and income statement account values?
Which one of the following terms is applied to the financial planning method which uses the projected sales level as the basis for determining changes...
The most acceptable method of evaluating the financial statements of a firm is to compare the firm's current:
The most acceptable method of evaluating the financial statements of a firm is to compare the firm's current:-Financial ratios to the firm's historical...
The DuPont identity can be used to help managers answer which of the following questions related to a firm's operations?
The DuPont identity can be used to help managers answer which of the following questions related to a firm's operations?I. How many sales dollars has...
An increase in which of the following will increase the return on equity, all else constant?
An increase in which of the following will increase the return on equity, all else constant?I. Total asset turnover.II. Net income.III. Total assets.IV....
Which one of the following accurately describes the three parts of the DuPont identity?
Which one of the following accurately describes the three parts of the DuPont identity?-Operating efficiency, equity multiplier, and profitability ratio.-Financial...
Lenders probably have the most interest in which one of the following sets of ratios?
Lenders probably have the most interest in which one of the following sets of ratios?-Return on assets and profit margin.-Long-term debt and times interest...
The price-sales ratio is especially useful when analyzing firms that have which one of the following?
The price-sales ratio is especially useful when analyzing firms that have which one of the following?-Volatile market prices.-Negative earnings.-Positive...
Tobin's Q relates the market value of a firm's assets to which one of the following?
Tobin's Q relates the market value of a firm's assets to which one of the following?-Initial cost of creating the firm.-Current book value of the firm.-Average...
If a firm produces a 13 percent return on assets and also a 13 percent return on equity, then the firm:
If a firm produces a 13 percent return on assets and also a 13 percent return on equity, then the firm:-May have short-term, but not long-term debt.-Is...
Ratios that measure how efficiently a firm manages its assets and operations to generate net income are referred to as _____ ratios.
Ratios that measure how efficiently a firm manages its assets and operations to generate net income are referred to as _____ ratios.-Asset management.-Long-term...
If a firm has a debt-equity ratio of 1.0, then its total debt ratio must be which one of the following?
If a firm has a debt-equity ratio of 1.0, then its total debt ratio must be which one of the following?-0-.5-1.0-1.5-2.0Answer: ...
Ratios that measure a firm's liquidity are known as _____ ratios.
Ratios that measure a firm's liquidity are known as _____ ratios.-Asset management.-Long-term solvency.-Short-term solvency.-Profitability.-Book value.Answer: short...
An increase in which one of the following will increase a firm's quick ratio without affecting its cash ratio?
An increase in which one of the following will increase a firm's quick ratio without affecting its cash ratio?-Accounts payable.-Cash.-Inventory.-Accounts...
An increase in current liabilities will have which one of the following effects, all else held constant? Assume all ratios have positive values.
An increase in current liabilities will have which one of the following effects, all else held constant? Assume all ratios have positive values.-Increase...
Which of the following ratios are measures of a firm's liquidity?
Which of the following ratios are measures of a firm's liquidity?I. Cash coverage ratio.II. Interval measure.III. Debt-equity ratio.IV. Quick ratio.-I...
On a common-size balance sheet all accounts for the current year are expressed as a percentage of:
On a common-size balance sheet all accounts for the current year are expressed as a percentage of:-Sales for the period.-The base year sales.-Total equity...
On the statement of cash flows, which of the following are considered financing activities?
On the statement of cash flows, which of the following are considered financing activities?I. Increase in long-term debt.II. Decrease in accounts payable.III....
Which one of the following is a use of cash?
Which one of the following is a use of cash?-Decrease in fixed assets.-Decrease in inventory.-Increase in long-term debt.-Decrease in accounts receivables.-Decrease...
Which one of these identifies the relationship between the return on assets and the return on equity?
Which one of these identifies the relationship between the return on assets and the return on equity?-Profit margin.-Profitability determinant.-Balance...
Relationships determined from a firm's financial information and used for comparison purposes are known as:
Relationships determined from a firm's financial information and used for comparison purposes are known as:-Financial ratios.-Identities.-Dimensional...
Which one of these is most apt to be a fixed cost?
Which one of these is most apt to be a fixed cost?-Raw materials.-Manufacturing wages.-Management bonuses.-Office salaries.-Shipping and freight.Answer: office...
The book value of a firm is:
The book value of a firm is:-Equivalent to the firm's market value provided that the firm has some fixed assets.-Based on historical cost.-Generally greater...
The higher the degree of financial leverage employed by a firm is, the:
The higher the degree of financial leverage employed by a firm is, the:-Higher is the probability that the firm will encounter financial distress.-Lower...
Which one of the following accounts is the most liquid?
Which one of the following accounts is the most liquid?-Inventory.-Building.-Accounts Receivable.-Equipment.-Land.Answer: Accounts Receiva...
Which one of the following will decrease the value of a firm's net working capital?
Which one of the following will decrease the value of a firm's net working capital?-Using cash to pay a supplier.-Depreciating an asset.-Collecting an...
Which of the following are included in current liabilities?
Which of the following are included in current liabilities?I. Note payable to a supplier in 13 months.II. Amount due from a customer last week.III. Account...
Which one of the following is included in a firm's market value but yet is excluded from the firm's accounting value?
Which one of the following is included in a firm's market value but yet is excluded from the firm's accounting value?-Real estate investment.-Good reputation...
Which of the following are current assets?
Which of the following are current assets?I. CashII. TrademarkIII. Accounts receivableIV. Notes payable-II and III only.-I and III only.-I, II, and IV...
Which one of the following is classified as a tangible fixed asset?
Which one of the following is classified as a tangible fixed asset?-Accounts receivable.-Production equipment.-Cash.-Patent.-InventoryAnswer: production...
Cash flow to stockholders is defined as:
Cash flow to stockholders is defined as:-The total amount of interest and dividends paid during the past year.-The change in total equity over the past...
The cash flow related to interest payments less any net new borrowing is called the:
The cash flow related to interest payments less any net new borrowing is called the:-Operating cash flow.-Capital spending cash flow.-Net working capital.-Cash...
Which term relates to the cash flow that results from a firm's ongoing, normal business activities?
Which term relates to the cash flow that results from a firm's ongoing, normal business activities?-Operating cash flow.-Capital spending.-Net working...
The cash flow of a firm that is available for distribution to the firm's creditors and stockholders is called the:
The cash flow of a firm that is available for distribution to the firm's creditors and stockholders is called the:-Operating cash flow.-Net capital spending.-Net...
The _____ tax rate is equal to total taxes divided by total taxable income.
The _____ tax rate is equal to total taxes divided by total taxable income.-Deductible.-Residual.-Total.-Average.-Marginal.Answer: aver...
The percentage of the next dollar you earn that must be paid in taxes is referred to as the _____ tax rate.
The percentage of the next dollar you earn that must be paid in taxes is referred to as the _____ tax rate.-Mean.-Residual.-Total.-Average.-Marginal....
Noncash items refer to:
Noncash items refer to:-Accrued expenses.-Inventory items purchased using credit.-The ownership of intangible assets such as patents.-Expenses which do...
Which one of the following is the financial statement that summarizes a firm's revenue and expenses over a period of time?
Which one of the following is the financial statement that summarizes a firm's revenue and expenses over a period of time?-Income statement.-Balance sheet.-Statement...
Which one of these sets forth the common set of standards and procedures by which audited financial statements are prepared?
Which one of these sets forth the common set of standards and procedures by which audited financial statements are prepared?-The Matching Principle.-The...
Net working capital is defined as:
Net working capital is defined as:-Total liabilities minus shareholders' equity.-Current liabilities minus shareholders' equity.-Fixed assets minus long-term...
Which one of the following is the financial statement that shows the accounting value of a firm's equity as of a particular date?
Which one of the following is the financial statement that shows the accounting value of a firm's equity as of a particular date?-Income statement.-Creditor's...
Which form of business structure is most associated with agency problems?
Which form of business structure is most associated with agency problems?-Sole proprietorship.-General partnership.-Limited partnership.-Corporation.-Limited...
Decisions made by financial managers should primarily focus on increasing which one of the following?
Decisions made by financial managers should primarily focus on increasing which one of the following?-Size of the firm.-Growth rate of the firm.-Gross...
Why should financial managers strive to maximize the current value per share of the existing stock?
Why should financial managers strive to maximize the current value per share of the existing stock?-Doing so guarantees the company will grow in size...
Which one of the following best illustrates that the management of a firm is adhering to the goal of financial management?
Which one of the following best illustrates that the management of a firm is adhering to the goal of financial management?-Increase in the amount of the...
Which one of the following best states the primary goal of financial management?
Which one of the following best states the primary goal of financial management?-Maximize current dividends per share.-Maximize the current value per...
Which type of business organization has all the respective rights and privileges of a legal person?
Which type of business organization has all the respective rights and privileges of a legal person?-Sole proprietorship.-General partnership.-Limited...
Which one of the following business types is best suited to raising large amounts of capital?
Which one of the following business types is best suited to raising large amounts of capital?-Sole proprietorship.-Limited liability company.-Corporation.-General...
Which of the following individuals have unlimited liability based on their ownership interest?
Which of the following individuals have unlimited liability based on their ownership interest?I. General partnerII. Sole proprietorIII. StockholderIV....
Which one of the following statements concerning a sole proprietorship is correct?
Which one of the following statements concerning a sole proprietorship is correct?-A sole proprietorship is designed to protect the personal assets of...
Which one of the following is a working capital management decision?
Which one of the following is a working capital management decision?-Determining the amount of equipment needed to complete a job.-Determining whether...
The decision to issue additional shares of stock is an example of which one of the following?
The decision to issue additional shares of stock is an example of which one of the following?-Working capital management.-Net working capital decision.-Capital...
Which one of the following is a capital budgeting decision?
Which one of the following is a capital budgeting decision?-Determining how many shares of stock to issue.-Deciding whether or not to purchase a new machine...
A stakeholder is:
A stakeholder is:-A person who owns shares of stock.-Any person who has voting rights based on stock ownership of a corporation.-A person who initially...
Which one of the following terms is defined as a conflict of interest between the corporate shareholders and the corporate managers?
Which one of the following terms is defined as a conflict of interest between the corporate shareholders and the corporate managers?-Articles of incorporation.-Corporate...
A business created as a distinct legal entity and treated as a legal "person" is called a:
A business created as a distinct legal entity and treated as a legal "person" is called a:-Corporation.-Sole proprietorship.-General partnership.-Limited...
A business partner whose potential financial loss in the partnership will not exceed his or her investment in that partnership is called a:
A business partner whose potential financial loss in the partnership will not exceed his or her investment in that partnership is called a:-General partner.-Sole...
A business formed by two or more individuals who each have unlimited liability for all of the firm's business debts is called a:
A business formed by two or more individuals who each have unlimited liability for all of the firm's business debts is called a:-Corporation.-Sole proprietorship.-General...
A business owned by a solitary individual who has unlimited liability for its debt is called a:
A business owned by a solitary individual who has unlimited liability for its debt is called a:-Corporation.-Sole proprietorship.-General partnership.-Limited...
Which one of the following terms is defined as the mixture of a firm's debt and equity financing?
Which one of the following terms is defined as the mixture of a firm's debt and equity financing?-Working capital management.-Cash management.-Cost analysis.-Capital...
Which one of the following terms is defined as the management of a firm's long-term investments?
Which one of the following terms is defined as the management of a firm's long-term investments?-Working capital management.-Financial allocation.-Agency...
The correct sequence from longest to smallest duration scheduling is:
The correct sequence from longest to smallest duration scheduling is:A) capacity planning, aggregate planning, master schedule, short-term scheduling.B)...
What is the objective of scheduling?
What is the objective of scheduling?A) maximize qualityB) minimize costC) minimize response timeD) prioritize and allocate demand to available facilitiesE)...
Process-focused facilities and repetitive facilities generate forward-looking schedules, but process-focused facilities do this with JIT and kanban while repetitive facilities generally use MRP.
Process-focused facilities and repetitive facilities generate forward-looking schedules, but process-focused facilities do this with JIT and kanban while...
One criterion for developing effective schedules is minimizing completion time.
One criterion for developing effective schedules is minimizing completion time.Answer: T...
With forward scheduling, jobs are scheduled as late as possible within the time allowed by the customer due dates.
With forward scheduling, jobs are scheduled as late as possible within the time allowed by the customer due dates.Answer: FA...
Which of the following is NOT a key direct benefit from effective internal or external scheduling?
Which of the following is NOT a key direct benefit from effective internal or external scheduling?A) lower costB) greater use of assetsC) more dependable...
Which of the following statements regarding scheduling at Delta Airlines is FALSE?
Which of the following statements regarding scheduling at Delta Airlines is FALSE?A) About one flight in twenty is disrupted by weather events.B) Schedule...
The benefits of effective scheduling include lower cost, faster throughput, and dependable delivery.
The benefits of effective scheduling include lower cost, faster throughput, and dependable delivery.Answer: T...
Short-term scheduling is important to efficiency and to cost reduction, but its impact is not of strategic importance.
Short-term scheduling is important to efficiency and to cost reduction, but its impact is not of strategic importance.Answer: FA...
Delta uses mathematical short-term scheduling techniques and a high-tech nerve center to manage the rapid rescheduling necessary to cope with weather delays and similar disruptions.
Delta uses mathematical short-term scheduling techniques and a high-tech nerve center to manage the rapid rescheduling necessary to cope with weather...
Leaders want ________ who are productive, reliable, honest, cooperative, proactive, and flexible.
Leaders want ________ who are productive, reliable, honest, cooperative, proactive, and flexible.A. employersB. clientsC. superiorsD. peersE. followe...
Research shows that followers seek and admire leaders who create feelings of
Research shows that followers seek and admire leaders who create feelings ofA. anticipation.B. individualism.C. clarity.D. significance.E. freedom.An...
____ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.
____ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.A. Situational leadersB. E-leadersC....
Karen, the manager of a branch location of a large travel firm, treated company resources as if they were her own and her employees even better. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Karen could best be described as which type of leader?
Karen, the manager of a branch location of a large travel firm, treated company resources as if they were her own and her employees even better. She cared...
Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which...
A leader who focuses on providing increased service to others is called a
A leader who focuses on providing increased service to others is called aA. charismatic leader.B. transformational leader.C. transactional leader.D. servant...
In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.
In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known...
The ______ model of leadership emphasizes that leaders have different sorts of relationships with different subordinates.
The ______ model of leadership emphasizes that leaders have different sorts of relationships with different subordinates.A. servantB. contingencyC. MichiganD....
Which of the following is not positively associated with transformational leadership, according to research?
Which of the following is not positively associated with transformational leadership, according to research?A. Employee job satisfaction.B. More employee...
Employees at Central Plains Bank were really impressed with Jeff, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Jeff is a ______ leader.
Employees at Central Plains Bank were really impressed with Jeff, the new CEO. He was the first person who had fully developed a vision for the company...
Charismatic leadership is now considered part of ______ leadership.
Charismatic leadership is now considered part of ______ leadership.A. transactionalB. sharedC. laissez-faireD. servantE. transformationalAnswer:&nbs...
Which of the following is a characteristic of transformational leaders?
Which of the following is a characteristic of transformational leaders?A. They are better in stable situations.B. They clarify employees' roles.C. They...
A transactional leader is most similar in focus to a
A transactional leader is most similar in focus to aA. charismatic leader.B. transformational leader.C. servant leader.D. situational leader.E. manag...
According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.
According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership...
Within the five steps used to apply situational theories, in which two ways can you "make the match?"
Within the five steps used to apply situational theories, in which two ways can you "make the match?"A. Hire new employees or retrain the current ones.B....
House's revision of his theory puts more emphasis on the need for leaders to foster
House's revision of his theory puts more emphasis on the need for leaders to fosterA. concrete rewards.B. stress management techniques.C. intrinsic motivation.D....
Faisal is something of a cheerleader around his team. He describes the great things he knows the group can accomplish, is quick to compliment the work of his staff, and is enthusiastic about their successes. According to revised path-goal theory, Faisal is using a(n) ______ leadership style.
Faisal is something of a cheerleader around his team. He describes the great things he knows the group can accomplish, is quick to compliment the work...
Andrew supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately. Andrew is understanding and patient with the staff, and tells them he knows what they're going through since it wasn't so long ago that he took those calls. According to revised path-goal theory, Andrew is using a(n) ______ leadership style.
Andrew supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately. Andrew is understanding...
Michael runs a research and development department. He gets a lot out of his employees by setting lofty goals and expressing his belief that each of them is capable of doing his or her part. He expects their best work. According to revised path-goal theory, Michael is using a(n) ______ leadership style.
Michael runs a research and development department. He gets a lot out of his employees by setting lofty goals and expressing his belief that each of them...
The leadership styles of ________ originally included supportive and achievement-oriented and two others, but was more recently revised to include a total of eight styles.
The leadership styles of ________ originally included supportive and achievement-oriented and two others, but was more recently revised to include a total...
Which of the following is an employee characteristic of relevance in path-goal theory?
Which of the following is an employee characteristic of relevance in path-goal theory?A. Position powerB. Work satisfactionC. Need for achievementD. Task...
According to House's revised path-goal theory, a leader's style should vary depending on which of the following?
According to House's revised path-goal theory, a leader's style should vary depending on which of the following?A. Positional powerB. Environmental factorsC....
The model in which an effective leader makes desirable rewards available, clarifies how subordinates can achieve objectives, and provides them support in doing so is
The model in which an effective leader makes desirable rewards available, clarifies how subordinates can achieve objectives, and provides them support...
In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you
In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that youA. try to move to...
According to Fiedler's contingency model, ______ situation control favors a leader who is ______ oriented.
According to Fiedler's contingency model, ______ situation control favors a leader who is ______ oriented.A. low; relationshipB. low; transformationalC....
Marco supervises the pool of word processors serving the firm's lawyers. He gets along well with his people, and has created detailed procedures for all types of legal document they encounter. Marco hires and fires, and gives work assignments, performance appraisals, and promotions. According to the contingency model, the optimal leadership style is
Marco supervises the pool of word processors serving the firm's lawyers. He gets along well with his people, and has created detailed procedures for all...
Leticia supervises a group of customer service representatives. Leticia is respected and well liked by her staff, and she has worked hard to make sure all of them known how to do the job very well. She is responsible for all staffing and reward decisions in her department. In the contingency model, Leticia has
Leticia supervises a group of customer service representatives. Leticia is respected and well liked by her staff, and she has worked hard to make sure...
In assessing how much situational control he has, a manager should consider which of the following?
In assessing how much situational control he has, a manager should consider which of the following? A. Amount of socialized powerB. Subordinate readinessC....
Savannah leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Savannah should adopt a(n) ___________ leadership style.
Savannah leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom...
DeAndre leads a task force developing specifications for a new customer database to be used by several departments. DeAndre is an IT supervisor, but most of the others are directors of other departments. At the first meeting, a few of them asked him questions he couldn't answer. According to the contingency model, DeAndre's situational control likely
DeAndre leads a task force developing specifications for a new customer database to be used by several departments. DeAndre is an IT supervisor, but most...
According to the contingency model, a relationship-oriented leadership style works best in ______ situations.
According to the contingency model, a relationship-oriented leadership style works best in ______ situations.A. low controlB. high controlC. moderate...
Liz is trying to lead a cross-functional team, but she is having some issues. Most members were other department managers at her level, and they saw no reason to do what she told them to. Here, Liz has
Liz is trying to lead a cross-functional team, but she is having some issues. Most members were other department managers at her level, and they saw no...
One of three dimensions of situational control in the contingency leadership model, ______ is the extent to which tasks are routine, unambiguous, and easily understood.
One of three dimensions of situational control in the contingency leadership model, ______ is the extent to which tasks are routine, unambiguous, and...
Craig's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, Craig has
Craig's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure...
In Fiedler's contingency leadership model, the amount of influence a leader has in his or her immediate work environment is called his or her
In Fiedler's contingency leadership model, the amount of influence a leader has in his or her immediate work environment is called his or herA. coercive...
The questionnaire used in Fiedler's model to determine leadership orientation is called the
The questionnaire used in Fiedler's model to determine leadership orientation is called theA. Myers-Briggs type inventory.B. least preferred coworker...
The model that requires a manager to assess her own style and her situational control is
The model that requires a manager to assess her own style and her situational control isA. Fiedler's contingency model.B. shared leadership model.C. the...
Fiedler's contingency leadership model determines if a leader's style is
Fiedler's contingency leadership model determines if a leader's style isA. transactional or transformational.B. directive, supportive, participative,...
Which of the following is a contingency approach to leadership?
Which of the following is a contingency approach to leadership?A. Michigan modelB. Path-goal leadership modelC. Servant leadership modelD. Ohio State...
The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ______ approach.
The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ______ approach.A. traitB. transformationalC....
Lotina apologized to a subordinate for an e-mail that upset him. She said she had chosen an unfortunate way of stating her idea, and that she'd be happy to discuss it further. Lotina is
Lotina apologized to a subordinate for an e-mail that upset him. She said she had chosen an unfortunate way of stating her idea, and that she'd be happy...
The ______ leadership approaches attempt to determine the distinctive styles used by effective leaders.
The ______ leadership approaches attempt to determine the distinctive styles used by effective leaders.A. behavioralB. servantC. sharedD. traitE. con...
_____ studies reveal that visionary and inspirational charismatic leaders who are good team builders generally are most desirable worldwide.
_____ studies reveal that visionary and inspirational charismatic leaders who are good team builders generally are most desirable worldwide.A. Servant...
According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?
According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?A. Being...
Organizations may apply trait theory by
Organizations may apply trait theory byA. considering the relationships among employees.B. using personality assessments.C. hiring only from top-ranked...
The ______ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.
The ______ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.A. attributeB. traitC....
The influence tactic most likely to result in the enthusiastic commitment of employees is
The influence tactic most likely to result in the enthusiastic commitment of employees isA. legitimating tactics.B. consultation.C. ingratiating tactics.D....
When Nielle saw Laura in the stockroom stuffing her purse with expensive printer cartridges, Laura was quick to say, "We've been friends since first grade, so I'm sure you won't say anything about this." This is an example of using a(n)
When Nielle saw Laura in the stockroom stuffing her purse with expensive printer cartridges, Laura was quick to say, "We've been friends since first grade,...
Using threats or intimidation to persuade someone is which influence tactic?
Using threats or intimidation to persuade someone is which influence tactic?A. LegitimatingB. IngratiatingC. PressureD. ExchangeE. Personal appealsAn...
Jesse brought his proposal to Erica even before the meeting saying, "I'm sure you have some ideas on this and we could try to get them incorporated upfront." Jesse is using which influence tactic?
Jesse brought his proposal to Erica even before the meeting saying, "I'm sure you have some ideas on this and we could try to get them incorporated upfront."...
Acting humble or friendly or making someone feel good or important before making a request are influence tactics known as
Acting humble or friendly or making someone feel good or important before making a request are influence tactics known asA. coalition tactics.B. inspirational...
The three least used influence tactics, according to a recent survey of employees, are
The three least used influence tactics, according to a recent survey of employees, areA. legitimating, coalition tactics, and pressure tactics.B. inspirational...
In recent studies, the generic influence tactic that employees cite as most used in the workplace is
In recent studies, the generic influence tactic that employees cite as most used in the workplace is A. legitimating.B. ingratiation.C. coalition.D....
Tracy is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Tracy has ______ power.
Tracy is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she...
Power deriving from one's personal attraction is called ______ power.
Power deriving from one's personal attraction is called ______ power.A. legitimateB. referentC. rewardD. coerciveE. personalizedAnswer:&nbs...
_____ power results from one's specialized knowledge.
_____ power results from one's specialized knowledge.A. LegitimateB. ReferentC. ExpertD. RewardE. CoerciveAnswer:&nbs...
Karl was put on probation for a string of customer complaints about his service and professionalism. His supervisor was using ______ power.
Karl was put on probation for a string of customer complaints about his service and professionalism. His supervisor was using ______ power.A. coerciveB....
Jennifer congratulated her staff when the team received an industry award for their project, and also sent a companywide e-mail announcing it. Here, Jennifer is using her ______ power.
Jennifer congratulated her staff when the team received an industry award for their project, and also sent a companywide e-mail announcing it. Here, Jennifer...
The power that managers have resulting from their formal positions within organizations is called ______ power.
The power that managers have resulting from their formal positions within organizations is called ______ power.A. referentB. legitimateC. rewardD. coerciveE....
According to Frederick Smith, chair and CEO of FedEx, the primary task of leadership is to
According to Frederick Smith, chair and CEO of FedEx, the primary task of leadership is toA. ensure progressive control and problem solving.B. align resources...
Of the following, which is the best way for leaders to cope with change?
Of the following, which is the best way for leaders to cope with change?A. Problem solvingB. Lobbying the governmentC. Aligning peopleD. Virtual planningE....
According to Kotter, companies manage complexity in which of the following ways?
According to Kotter, companies manage complexity in which of the following ways?A. Solving problemsB. Motivating peopleC. Lobbying the governmentD. Innovating...
_____ is about coping with complexity and ______ is about coping with change.
_____ is about coping with complexity and ______ is about coping with change.A. Middle management; top managementB. Management; leadershipC. Attitude;...
According to Kotter, management and leadership are considered to be
According to Kotter, management and leadership are considered to beA. opposing forces.B. causal; here, management causes leadership.C. equivalent to one...
Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of
Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process ofA. minimizing...
Leadership is the ability to ______ employees to pursue organizational goals.
Leadership is the ability to ______ employees to pursue organizational goals.A. forceB. rewardC. requestD. influenceE. compensateAnswer:&nbs...
Which of the following is not advice from career coach Richard Knowdell for staying ahead in the workplace of tomorrow?
Which of the following is not advice from career coach Richard Knowdell for staying ahead in the workplace of tomorrow?A. Develop new and diverse capacities.B....
To use revenue management strategies, a business should have which combination of costs?
To use revenue management strategies, a business should have which combination of costs?A) high variable and high fixedB) low variable and high fixedC)...
Industries in which revenue management techniques are easiest to apply are those where:
Industries in which revenue management techniques are easiest to apply are those where:A) use tends to be predictable, and pricing tends to be fixed.B)...
Revenue (or yield) management is best described as:
Revenue (or yield) management is best described as:A) a situation where management yields to labor demands.B) a situation where the labor union yields...
Revenue management is MOST likely to be used in which one of the following situations?
Revenue management is MOST likely to be used in which one of the following situations?A) a fast food restaurant with wide demand fluctuations during the...
Which of the following characteristics makes revenue management UNATTRACTIVE to organizations that have perishable inventory?
Which of the following characteristics makes revenue management UNATTRACTIVE to organizations that have perishable inventory?A) demand can be segmentedB)...
A hotel room that goes unrented and an airline seat that goes unsold are both examples of perishable inventory in services.
A hotel room that goes unrented and an airline seat that goes unsold are both examples of perishable inventory in services.Answer: T...
Aggregate planning for service firms that provide intangible output deals mainly with:
Aggregate planning for service firms that provide intangible output deals mainly with:A) smoothing the production rate and finding the optimal size of...
Which of the following statements regarding aggregate planning in services is FALSE?
Which of the following statements regarding aggregate planning in services is FALSE?A) Approaches to aggregate planning differ by the type of service...
Which of the following is NOT one of the successful techniques for controlling the cost of labor in services?
Which of the following is NOT one of the successful techniques for controlling the cost of labor in services?A) accurate scheduling of labor-hours to...
Aggregate planning for fast food restaurants is very similar to aggregate planning in manufacturing, but with much smaller units of time.
Aggregate planning for fast food restaurants is very similar to aggregate planning in manufacturing, but with much smaller units of time.Answer: T...
Techniques for controlling the cost of labor in services include accurate scheduling of labor hours to assure quick response to customer demand, on-call labor for unexpected demand, flexibility of labor skills for reallocation of available labor, and flexibility in rate of output or hours of work to meet changing demand.
Techniques for controlling the cost of labor in services include accurate scheduling of labor hours to assure quick response to customer demand, on-call...
A manager is applying the transportation model of linear programming to solve an aggregate planning problem. Demand in period 1 is 100 units, and in period 2, demand is 150 units. The manager has 125 hours of regular employment available for $10/hour each period. In addition, 50 hours of overtime are available for $15/hour each period. If holding costs are $2 per unit each period, how many hours of regular employment should be used in period 1?
A manager is applying the transportation model of linear programming to solve an aggregate planning problem. Demand in period 1 is 100 units, and in period...
Which of the following aggregate planning methods does not work if hiring and layoffs are possible?
Which of the following aggregate planning methods does not work if hiring and layoffs are possible?A) the linear decision ruleB) simulationC) the management...
A firm uses graphical techniques in its aggregate planning efforts. Over the next twelve months (its intermediate period), it estimates the sum of demands to be 105,000 units. The firm has 250 production days per year. In January, which has 22 production days, demand is estimated to be 11,000 units. A graph of demand versus level production will show that:
A firm uses graphical techniques in its aggregate planning efforts. Over the next twelve months (its intermediate period), it estimates the sum of demands...
"An optimal plan for minimizing the cost of allocating capacity to meet demand over several planning periods" best describes which of the following?
"An optimal plan for minimizing the cost of allocating capacity to meet demand over several planning periods" best describes which of the following?A)...
A firm practices a pure chase strategy. Production last quarter was 1000. Demand over the next four quarters is estimated to be 900, 700, 1000, and 1000. Hiring cost is $20 per unit, and layoff cost is $5 per unit. Over the next year, what will be the sum of hiring and layoff costs?
A firm practices a pure chase strategy. Production last quarter was 1000. Demand over the next four quarters is estimated to be 900, 700, 1000, and 1000....
The transportation method of linear programming is an optimizing approach to aggregate planning.
The transportation method of linear programming is an optimizing approach to aggregate planning.Answer: T...
Graphical techniques are easy to understand and use, but are not well-suited for generating optimal strategies.
Graphical techniques are easy to understand and use, but are not well-suited for generating optimal strategies.Answer: T...
Which of the following actions is consistent with the use of level scheduling?
Which of the following actions is consistent with the use of level scheduling?A) use inventory to meet demand requirementsB) use overtime to meet higher-than-average...
A firm uses the pure chase strategy of aggregate planning. It produced 1000 units in the last period. Demand in the next period is estimated at 800, and demand over the next six periods (its aggregate planning horizon) is estimated to average 900 units. Which of the following tactics would be most representative of following a chase strategy?
A firm uses the pure chase strategy of aggregate planning. It produced 1000 units in the last period. Demand in the next period is estimated at 800, and...
Which of the following is NOT an advantage of level scheduling?
Which of the following is NOT an advantage of level scheduling?A) stable employmentB) lower absenteeismC) matching production exactly with salesD) lower...
Which of the following is consistent with a pure chase strategy?
Which of the following is consistent with a pure chase strategy?A) vary production levels to meet demand requirementsB) vary work force to meet demand...
Which of the following is NOT consistent with level scheduling?
Which of the following is NOT consistent with level scheduling?A) varying the use of subcontractingB) finding alternative work for employees during low-demand...
In level scheduling, what is kept uniform from month to month?
In level scheduling, what is kept uniform from month to month?A) product mixB) inventory levelsC) production/workforce levelsD) demand levelsE) sub-contracting...
Which of the following statements regarding aggregate planning is TRUE?
Which of the following statements regarding aggregate planning is TRUE?A) In a pure level strategy, production rates or work force levels are adjusted...
Which choice best describes level scheduling?
Which choice best describes level scheduling?A) Daily production is variable from period to period.B) Subcontracting, hiring, and layoffs manipulate supply.C)...
Which of the following statements about aggregate planning is TRUE?
Which of the following statements about aggregate planning is TRUE?A) An advantage of the counterseasonal product and service mixing option is that it...
Which choice below best describes the counter seasonal product demand option?
Which choice below best describes the counter seasonal product demand option?A) producing such products as lawnmowers and sunglasses during the winterB)...
In aggregate planning, which one of the following is not a basic option for altering demand?
In aggregate planning, which one of the following is not a basic option for altering demand?A) promotionB) subcontractingC) back orderingD) pricingE)...
Which of the following aggregate planning strategies is a demand option?
Which of the following aggregate planning strategies is a demand option?A) changing priceB) subcontractingC) varying production levelsD) changing inventory...
Which of the following aggregate planning options attempts to manipulate product or service demand?
Which of the following aggregate planning options attempts to manipulate product or service demand?A) inventoriesB) part-time workersC) subcontractingD)...
Which of the following aggregate planning options is NOT associated with manipulation of product or service demand?
Which of the following aggregate planning options is NOT associated with manipulation of product or service demand?A) price cuts or discountsB) promotionC)...
Which of the following aggregate planning strategies is known to lower employee morale?
Which of the following aggregate planning strategies is known to lower employee morale?A) yield managementB) counterseasonal product and service mixingC)...
Which of these aggregate planning strategies is a capacity option?
Which of these aggregate planning strategies is a capacity option?A) back orderingB) using part-time workersC) counterseasonal product mixingD) changing...
Which of the following aggregate planning strategies is a capacity option?
Which of the following aggregate planning strategies is a capacity option?A) influencing demand by changing priceB) counterseasonal product mixingC) influencing...
In the service sector, which of the following aggregate planning strategies might direct your client to a competitor?
In the service sector, which of the following aggregate planning strategies might direct your client to a competitor?A) using part-time workersB) subcontractingC)...
Which of these is among the demand options of aggregate planning?
Which of these is among the demand options of aggregate planning?A) subcontractingB) back-ordering during high-demand periodsC) changing inventory levelsD)...
Dependence on an external source of supply is found in which of the following aggregate planning strategies?
Dependence on an external source of supply is found in which of the following aggregate planning strategies?A) varying production rates through overtime...
Finding an ideal mixed strategy is complicated by the huge number of possible strategies.
Finding an ideal mixed strategy is complicated by the huge number of possible strategies.Answer: T...
Mixed strategies in aggregate planning may utilize inventory, work force, and production rate changes over the planning horizon.
Mixed strategies in aggregate planning may utilize inventory, work force, and production rate changes over the planning horizon.Answer: T...
The level scheduling strategy allows lower inventories than the pure chase strategy.
The level scheduling strategy allows lower inventories than the pure chase strategy.Answer: FA...
Because service firms do not inventory their output, a pure chase strategy is not appropriate.
Because service firms do not inventory their output, a pure chase strategy is not appropriate.Answer: FA...
Advertising and promotion are methods of manipulating product or service supply in aggregate planning.
Advertising and promotion are methods of manipulating product or service supply in aggregate planning.Answer: FA...
The use of part-time workers as an aggregate planning option may be less costly than using full-time workers, but it may also reduce quality levels.
The use of part-time workers as an aggregate planning option may be less costly than using full-time workers, but it may also reduce quality levels.Answer:...
One motive for using demand-influencing aggregate planning options is to create uses for excess capacity within an organization.
One motive for using demand-influencing aggregate planning options is to create uses for excess capacity within an organization.Answer: T...
When developing an aggregate plan, one of the adjustable elements of capacity is the extent of subcontracting.
When developing an aggregate plan, one of the adjustable elements of capacity is the extent of subcontracting.Answer: T...
In aggregate planning, the amount of overtime and the size of the work force are both adjustable elements of capacity.
In aggregate planning, the amount of overtime and the size of the work force are both adjustable elements of capacity.Answer: T...
The strategies of aggregate planning are broadly divided into demand options and capacity options.
The strategies of aggregate planning are broadly divided into demand options and capacity options.Answer: T...
One of the demand options of aggregate planning is to vary the workforce by hiring or layoffs.
One of the demand options of aggregate planning is to vary the workforce by hiring or layoffs.Answer: Fa...
One question that operations managers must answer when generating an aggregate plan is whether prices or other factors should be changed to influence demand.
One question that operations managers must answer when generating an aggregate plan is whether prices or other factors should be changed to influence...
What directly results from disaggregation of an aggregate plan?
What directly results from disaggregation of an aggregate plan?A) a master production scheduleB) priority schedulingC) a transportation matrixD) a capacity-demand...
An aggregate plan satisfies forecast demand by potentially adjusting all EXCEPT which of the following?
An aggregate plan satisfies forecast demand by potentially adjusting all EXCEPT which of the following?A) production ratesB) labor levelsC) inventory...
Aggregate planning would entail which of the following production aspects at BMW for a 12-month period?
Aggregate planning would entail which of the following production aspects at BMW for a 12-month period?A) number of cars with a hi-fi stereo system to...
Disaggregation:
Disaggregation:A) breaks the aggregate plan into greater detail.B) transforms the master production schedule into an aggregate plan.C) calculates the...
The objective of aggregate planning is to meet forecast demand while ________ over the planning period.
The objective of aggregate planning is to meet forecast demand while ________ over the planning period.A) minimizing costB) maximizing service levelC)...
Disaggregation is the process of breaking the aggregate plan into greater detail; one example of this detail is the master production schedule.
Disaggregation is the process of breaking the aggregate plan into greater detail; one example of this detail is the master production schedule.Answer:...
The objective of aggregate planning is usually to meet forecast demand while smoothing employment and driving down inventory levels over the planning period.
The objective of aggregate planning is usually to meet forecast demand while smoothing employment and driving down inventory levels over the planning...
Which of the following is NOT an input to S&OP?
Which of the following is NOT an input to S&OP?A) capacity decisionsB) supply-chain supportC) workforceD) inventory on handE) master production scheduleAnswer: E)...
What is the effort to plan the coordination of demand forecasts with functional areas of the firm and its supply chain?
What is the effort to plan the coordination of demand forecasts with functional areas of the firm and its supply chain?A) enterprise resource planningB)...
Which of the following is NOT one of the four things needed for aggregate planning?
Which of the following is NOT one of the four things needed for aggregate planning?A) a logical overall unit for measuring sales and outputB) a method...
Which of the following is the term used for intermediate-range capacity planning with a time horizon of three to eighteen months?
Which of the following is the term used for intermediate-range capacity planning with a time horizon of three to eighteen months?A) material requirements...
Subscribe to:
Posts (Atom)