Management MCQ: October 2018

Archive for October 2018

Which of the following is FALSE concerning enterprise resource planning (ERP)?

Which of the following is FALSE concerning enterprise resource planning (ERP)? A) It attempts to automate and integrate the majority of business processes. B)...

Enterprise resource planning (ERP):

Enterprise resource planning (ERP): A) seldom requires software upgrade or enhancement. B) does not integrate well with functional areas other than...

Distribution resource planning (DRP) is:

Distribution resource planning (DRP) is: A) a transportation plan to ship materials to warehouses. B) a time-phased stock replenishment plan for all...

Which of the following statements regarding MRP in services is TRUE?

Which of the following statements regarding MRP in services is TRUE? A) MRP is for manufacturing only, and it is not applicable to services. B) MRP...

MRP II is accurately described as:

MRP II is accurately described as: A) MRP software designed for services. B) MRP with a new set of computer programs that execute on microcomputers. C)...

If a load report (resource requirements profile) shows a work center scheduled beyond capacity:

If a load report (resource requirements profile) shows a work center scheduled beyond capacity: A) the company must add capacity by enlarging the...

Capacity planning in closed-loop MRP:

Capacity planning in closed-loop MRP: A) utilizes feedback about workload from each work center. B) may make use of resource requirements profiles...

Which MRP lot-sizing technique should be considered to be the goal (i.e., the technique of choice under ideal conditions)?

Which MRP lot-sizing technique should be considered to be the goal (i.e., the technique of choice under ideal conditions)? A) Wagner-Whitin B) EOQ C)...

Which of the following is TRUE regarding the POQ lot-sizing method?

Which of the following is TRUE regarding the POQ lot-sizing method? A) Each POQ interval is recalculated at the time of the order release. B) Each...

What does the POQ interval equal?

What does the POQ interval equal? A) the number of periods of average demand covered by the safety stock B) the same number of periods that are on...

Which lot-sizing technique orders the quantity needed during a predetermined time between orders?

Which lot-sizing technique orders the quantity needed during a predetermined time between orders? A) economic order quantity B) periodic order quantity C)...

Which of the following statements regarding lot-sizing is TRUE?

Which of the following statements regarding lot-sizing is TRUE? A) EOQ principles should be followed whenever economical. B) Too much concern with...

For the lot-sizing technique known as lot-for-lot to be appropriate:

For the lot-sizing technique known as lot-for-lot to be appropriate: A) future demand should be known for several weeks. B) setup cost should be relatively...

What lot-sizing technique is generally preferred when inventory holding costs are extremely high?

What lot-sizing technique is generally preferred when inventory holding costs are extremely high? A) lot-for-lot B) EOQ C) POQ D) the Wagner-Whitin...

Which of the following statements is TRUE about the MRP plan when using lot-for-lot ordering?

Which of the following statements is TRUE about the MRP plan when using lot-for-lot ordering? A) The quantity of gross requirements for a child item...

Which of the following lot-sizing techniques results in the lowest holding costs?

Which of the following lot-sizing techniques results in the lowest holding costs? A) lot-for-lot B) EOQ C) POQ D) Wagner-Whitin algorithm E) the quantity...

What is one of the tools that is particularly useful in reducing system nervousness in an MRP system?

What is one of the tools that is particularly useful in reducing system nervousness in an MRP system? A) modular bills B) time phasing C) time fences D)...

In MRP, system nervousness is caused by:

In MRP, system nervousness is caused by: A) management's attempt to continually respond to minor changes in production requirements. B) the use of...

What is the process of tracing upward in the bill of material from the component to the parent item in order to determine the cause for the component requirement?

What is the process of tracing upward in the bill of material from the component to the parent item in order to determine the cause for the component...

Distortion in MRP systems can be minimized when safety stock is held at the:

Distortion in MRP systems can be minimized when safety stock is held at the: A) purchased component or raw material level. B) work-in-process level. C)...

In MRP, the number of units projected to be available at the beginning of each time period refers to:

In MRP, the number of units projected to be available at the beginning of each time period refers to: A) net requirements. B) scheduled receipts. C)...

An order for 110 units of Product A has been placed. There are currently 60 units of Product A on hand. Each A requires 4 units of Part B. There are 20 units of B available. What are the net requirements for B?

An order for 110 units of Product A has been placed. There are currently 60 units of Product A on hand. Each A requires 4 units of Part B. There are...

An order for 50 units of Product A and 60 of B has been placed. There are currently 25 units of Product B on hand. Each A requires 2 units of Part C; each B requires 5 units of C. There are 160 units of C available. What are the net requirements for C?

An order for 50 units of Product A and 60 of B has been placed. There are currently 25 units of Product B on hand. Each A requires 2 units of Part C;...

An order for 110 units of Product M has been placed. There are currently 30 units of Product M on hand. Each M requires 4 units of Component N. There are 20 units of N on hand. What are the net requirements for N?

An order for 110 units of Product M has been placed. There are currently 30 units of Product M on hand. Each M requires 4 units of Component N. There...

Which of the following statements regarding the gross material requirements plan is TRUE?

Which of the following statements regarding the gross material requirements plan is TRUE? A) It shows total demand for an item. B) It shows when an...

Which of the following best describes a gross material requirements plan?

Which of the following best describes a gross material requirements plan? A) a schedule that shows total demand for an item, and when it must be ordered...

A material requirements plan contains information with regard to all of the following EXCEPT:

A material requirements plan contains information with regard to all of the following EXCEPT: A) quantities and required delivery dates of all subassemblies. B)...

If safety stock is desired, it should be built into which portion of MRP?

If safety stock is desired, it should be built into which portion of MRP? A) any B) none C) raw materials D) finished goods E) either C or D An...

It is week 1 and there are currently 20 As in stock. We need 300 As at the start of week 5. If there are scheduled receipts planned for week 3 and week 4 of 120 As each and A has a lead time of 1 week, when and how large of an order should be placed to meet the requirement of 300 As?

It is week 1 and there are currently 20 As in stock. We need 300 As at the start of week 5. If there are scheduled receipts planned for week 3 and week...

If the demand for product A is 30 units, and there are 10 units of B on hand and none of C, how many units of part D will be needed?

If the demand for product A is 30 units, and there are 10 units of B on hand and none of C, how many units of part D will be needed? A) 3 B) 40 C)...

By convention, what is the top level in a product structure?

By convention, what is the top level in a product structure? A) level 0 B) level 1 C) level T D) level 10 E) level 100 Answer: ...

Low-level coding means that:

Low-level coding means that: A) a final item has only a few levels in the BOM structure. B) the code being used is the code for the lowest level in...

If the demand for product A is 50 units, how many units of component E will be needed?

If the demand for product A is 50 units, how many units of component E will be needed? A) 50 B) 100 C) 150 D) 200 E) 300 Answer: ...

If the demand for product A is 50 units, how many units of component E will be needed?

If the demand for product A is 50 units, how many units of component E will be needed? A) 4 B) 100 C) 200 D) 250 E) 300 Answer: ...

The minimum record accuracy required for successful MRP is approximately which of the following?

The minimum record accuracy required for successful MRP is approximately which of the following? A) lower than 90% B) 90% C) 95% D) 97% E) 99% ...

A grill assembly takes 20 washers. Instead of listing these washers separately, they are grouped into a single kit for production. How is the bill of material for the washers classified?

A grill assembly takes 20 washers. Instead of listing these washers separately, they are grouped into a single kit for production. How is the bill of...

A paint company mixes ten different base colors into 3,000 different color options. If production scheduling is organized around the ten different base colors , then the bills of material are classified as which of the following?

A paint company mixes ten different base colors into 3,000 different color options. If production scheduling is organized around the ten different base...

Which of the following statements best compares modular bills and phantom bills?

Which of the following statements best compares modular bills and phantom bills? A) Both pertain to assemblies that are not inventoried. B) There...

Firms making many different final products use ________ to facilitate production scheduling.

Firms making many different final products use ________ to facilitate production scheduling. A) planning bills B) modular bills C) phantom bills D)...

Effective use of MRP and other dependent demand models does not require which of the following?

Effective use of MRP and other dependent demand models does not require which of the following? A) master production schedule B) bill of materials C)...

Which of the following is NOT a key benefit of MRP?

Which of the following is NOT a key benefit of MRP? A) increased quality B) better response to customer orders C) faster response to market changes D)...

Dependent demand and independent demand items differ in that:

Dependent demand and independent demand items differ in that: A) for any product, all components are dependent-demand items. B) the need for independent-demand...

Demand for a given item is said to be dependent if:

Demand for a given item is said to be dependent if: A) it originates from the external customer. B) there is a deep bill of material. C) the finished...

Which of the following is NOT one of the four key tasks that Wheeled Coach insists are necessary for successful MRP implementation?

Which of the following is NOT one of the four key tasks that Wheeled Coach insists are necessary for successful MRP implementation? A) The material...

Which of the following statements regarding Wheeled Coach is FALSE?

Which of the following statements regarding Wheeled Coach is FALSE? A) Wheeled Coach has found competitive advantage through MRP. B) Wheeled Coach...

Process redesign:

Process redesign: A) is the fundamental rethinking of business processes. B) is sometimes called process reengineering. C) tries to bring about dramatic...

Advances in technology:

Advances in technology: A) have impacted the manufacturing sector only. B) have had only a limited impact on services. C) have failed to change the...

Operators simply load new programs, as necessary, to produce different products" describes:

Operators simply load new programs, as necessary, to produce different products" describes: A) CAD. B) automated guided vehicles. C) flexible manufacturing...

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called: A) an adaptive control...

Which one of the following technologies is used ONLY for material handling, NOT actual production or assembly?

Which one of the following technologies is used ONLY for material handling, NOT actual production or assembly? A) robots B) CNC C) CAD D) AGVs E)...

Computer-integrated manufacturing (CIM) includes manufacturing systems that have:

Computer-integrated manufacturing (CIM) includes manufacturing systems that have: A) computer-aided design, a flexible manufacturing system, inventory...

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse? A) AGV B)...

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds? A) ASRS B) AGV C) CAD/CAM D)...

The use of information technology to monitor and control a physical process is known as:

The use of information technology to monitor and control a physical process is known as: A) process control. B) computer-aided design. C) information...

Which of the following is TRUE regarding vision systems?

Which of the following is TRUE regarding vision systems? A) They are consistently accurate. B) They are modest in cost. C) They do not become bored. D)...

In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:

In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except: A)...

In mass service and professional service, the operations manager should focus extensively on:

In mass service and professional service, the operations manager should focus extensively on: A) automation. B) equipment maintenance. C) sophisticated...

Which of the following is not one of the strategies for improving service productivity?

Which of the following is not one of the strategies for improving service productivity? A) self-service B) automation C) scheduling D) separation E)...

Which of the following are all strategies for improving productivity in services?

Which of the following are all strategies for improving productivity in services? A) separation, self-service, automation, and scheduling B) lean...

What is a drawing of the movement of material, product, or people?

What is a drawing of the movement of material, product, or people? A) flowchart B) process chart C) service blueprint D) process map E) vision sy...

Service blueprinting:

Service blueprinting: A) provides the basis to negotiate prices with suppliers. B) mimics the way people communicate. C) determines the best time...

One fundamental difference between a process chart and a flowchart is that:

One fundamental difference between a process chart and a flowchart is that: A) the process chart adds a time dimension to the horizontal axis, while...

Value-stream mapping:

Value-stream mapping: A) is a variation of time-function mapping. B) examines the supply chain to determine where value is added. C) extends time...

Which of the following is true regarding the concept of flexibility?

Which of the following is true regarding the concept of flexibility? A) It is the ability to respond with little penalty in time, cost, or customer...

What have restaurants such as Steakhouses and Stacked Restaurants replaced their traditional paper menus with?

What have restaurants such as Steakhouses and Stacked Restaurants replaced their traditional paper menus with? A) spoken descriptions B) singing descriptions C)...

Product focused processes:

Product focused processes: A) allow more customization, but are not very efficient. B) are desirable because resource needs increase slowly with the...

The crossover point is that production quantity where:

The crossover point is that production quantity where: A) variable costs of one process equal the variable costs of another process. B) fixed costs...

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is TRUE?

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit....

Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. What is the crossover point between process A and process B?

Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. What is...

A quasi-custom product:

A quasi-custom product: A) gets its apparent customization from the combinations available from a small number of modules. B) is often the output...

Which of the following characteristics best describes repetitive focus?

Which of the following characteristics best describes repetitive focus? A) It uses sophisticated scheduling to accommodate custom orders. B) Its output...

Which of the following phrases best describes process focus?

Which of the following phrases best describes process focus? A) low volume, high variety B) Finished goods are usually made to a forecast and stored. C)...

Which of the following phrases best describes product focus?

Which of the following phrases best describes product focus? A) low volume, high variety B) Finished goods are usually made to order. C) Processes...

Which of the following is FALSE regarding repetitive processes?

Which of the following is FALSE regarding repetitive processes? A) They use modules. B) They allow easy switching from one product to the other. C)...

Harley Davidson:

Harley Davidson: A) utilizes job shops to make each of its modules. B) uses product focused manufacturing. C) uses a large number of modules to build...

Which of the following companies use a mass customization approach?

Which of the following companies use a mass customization approach? A) Dell B) Align Technology C) Frito-Lay D) Arnold Palmer hospital E) A and B...

High fixed costs and low variable costs are typical of which approach?

High fixed costs and low variable costs are typical of which approach? A) product B) process C) mass customization D) repetitive E) A and C Ans...

One of the similarities between process focus and mass-customization is:

One of the similarities between process focus and mass-customization is: A) the volume of outputs. B) the use of modules. C) many departments and...

Arnold Palmer Hospital uses which focus?

Arnold Palmer Hospital uses which focus? A) process B) repetitive C) product D) mass customization E) A and D Answer: ...

An assembly line is an example of a:

An assembly line is an example of a: A) product-focused process. B) process-focused process. C) repetitive process. D) line process. E) specialized...

Which of the following products is likely to be assembled on a repetitive process line?

Which of the following products is likely to be assembled on a repetitive process line? A) automobiles B) custom personal computers C) custom cakes D)...

Which one of the following products is most likely made in a job shop environment?

Which one of the following products is most likely made in a job shop environment? A) rolls of newsprint B) paper forms C) television sets D) cigarettes E)...

A product-focused process is commonly used to produce:

A product-focused process is commonly used to produce: A) high-volume, high-variety products. B) low-volume, high-variety products. C) high-volume,...

Which of the following industries is most likely to have low equipment utilization?

Which of the following industries is most likely to have low equipment utilization? A) auto manufacturing B) commercial baking C) television manufacturing D)...

Three of the four types of processes are:

Three of the four types of processes are: A) goods, services, and hybrids. B) manual, automated, and service. C) process focus, repetitive focus,...

A job shop is an example of a(n):

A job shop is an example of a(n): A) repetitive process. B) continuous process. C) line process. D) intermittent process. E) specialized process...

Which of the determinants of service quality involves performing the service right the first time?

Which of the determinants of service quality involves performing the service right the first time? A) access B) courtesy C) credibility D) reliability E)...

Which of the determinants of service quality involves having the customer's best interests at heart?

Which of the determinants of service quality involves having the customer's best interests at heart? A) access B) courtesy C) credibility D) responsiveness E)...

Marketing issues such as advertising, image, and promotion are important to quality because:

Marketing issues such as advertising, image, and promotion are important to quality because: A) they define for consumers the tangible elements of...

A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be ESPECIALLY concerned with which determinants of service quality?

A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's...

What refers to training and empowering frontline workers to solve a problem immediately?

What refers to training and empowering frontline workers to solve a problem immediately? A) just-in-time B) poka-yoke C) benchmarking D) kaizen E)...

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand. Ans...

Security is the determinant of service quality that means freedom from danger, risk, or doubt.

Security is the determinant of service quality that means freedom from danger, risk, or doubt. Answer: ...

A checklist is a type of:

A checklist is a type of: A) poka-yoke. B) kaizen. C) kanban. D) Pareto chart E) flowchart Answer: ...

In his book, Safe Patients, Smart Hospitals, Dr. Peter Pronovost emphasizes the use of what tool to reduce catheter infections?

In his book, Safe Patients, Smart Hospitals, Dr. Peter Pronovost emphasizes the use of what tool to reduce catheter infections? A) a Pareto chart B)...

Poka-yoke is the Japanese term for:

Poka-yoke is the Japanese term for: A) card. B) foolproof. C) continuous improvement. D) fishbone diagram. E) just-in-time production. Answer:&...

A good description of source inspection is inspecting:

A good description of source inspection is inspecting: A) materials upon delivery by the supplier. B) the goods at the production facility before...

Which of the following is not a typical inspection point?

Which of the following is not a typical inspection point? A) upon receipt of goods from your supplier B) when production or service is complete C)...

The goal of inspection is to:

The goal of inspection is to: A) detect a bad process immediately. B) add value to a product or service. C) correct deficiencies in products. D) correct...

A checklist is a type of poka-yoke to help ensure consistency and completeness in carrying out a task.

A checklist is a type of poka-yoke to help ensure consistency and completeness in carrying out a task. Answer: ...

Source inspection is inferior to inspection before costly operations.

Source inspection is inferior to inspection before costly operations. Answer: ...

The Japanese use the term poka-yoke to refer to continuous improvement.

The Japanese use the term poka-yoke to refer to continuous improvement. Answer: ...

Which of the following is FALSE regarding control charts?

Which of the following is FALSE regarding control charts? A) Values above the upper control limits imply that the product's quality is exceeding expectations. B)...

When sample measurements falls inside the control limits, it means that:

When sample measurements falls inside the control limits, it means that: A) each unit manufactured is good enough to sell. B) the process limits cannot...

A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?

A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they...

If a sample of parts is measured and the mean of the measurements is outside the control limits, the process is:

If a sample of parts is measured and the mean of the measurements is outside the control limits, the process is: A) in control, but not capable of...

A fishbone chart is also known as a:

A fishbone chart is also known as a: A) cause-and-effect diagram. B) poka-yoke diagram. C) Kaizen diagram. D) Kanban diagram. E) Taguchi diagram....

A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ________ tool of TQM.

A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns....

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from...

The process improvement technique that sorts the vital few from the trivial many is:

The process improvement technique that sorts the vital few from the trivial many is: A) Taguchi analysis. B) Pareto analysis. C) benchmarking. D)...

Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:

Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a: A) Pareto chart. B)...

The "four Ms" of cause-and-effect diagrams are:

The "four Ms" of cause-and-effect diagrams are: A) material, machinery/equipment, manpower, and methods. B) material, methods, men, and mental attitude. C)...

Pareto charts are used to:

Pareto charts are used to: A) identify inspection points in a process. B) outline production schedules. C) organize errors, problems, or defects. D)...

A cause-and-effect diagram helps identify the sources of a problem.

A cause-and-effect diagram helps identify the sources of a problem. Answer: ...

Pareto charts are a graphical way of identifying the few critical items from the many less important ones.

Pareto charts are a graphical way of identifying the few critical items from the many less important ones. Answer: ...

A manager tells her production employees, "It's no longer good enough that your work falls anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of:

A manager tells her production employees, "It's no longer good enough that your work falls anywhere within the specification limits. I need your work...

A quality loss function includes all of the following costs EXCEPT:

A quality loss function includes all of the following costs EXCEPT: A) the cost of scrap and repair. B) the cost of customer dissatisfaction. C) inspection,...

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the:

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the: A) quality loss function. B) Pareto chart. C) ISO 9000 quality...

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known...

Building high-morale organizations and building communication networks that include employees are both elements of:

Building high-morale organizations and building communication networks that include employees are both elements of: A) ISO 9000 certification. B)...

Techniques for building employee empowerment include:

Techniques for building employee empowerment include: A) building communication networks that include employees. B) developing open, supportive supervisors. C)...

Members of quality circles are:

Members of quality circles are: A) paid according to their contribution to quality. B) external consultants designed to provide training in the use...

Which of the following statements regarding "Six Sigma" is TRUE?

Which of the following statements regarding "Six Sigma" is TRUE? A) The term has two distinct meanings-one is statistical; the other is a comprehensive...

Kaizen is a Japanese term meaning:

Kaizen is a Japanese term meaning: A) a foolproof mechanism. B) just-in-time (JIT). C) a fishbone diagram. D) setting standards. E) continuous im...

A successful TQM program incorporates all EXCEPT which of the following?

A successful TQM program incorporates all EXCEPT which of the following? A) continuous improvement B) employee involvement C) benchmarking D) centralized...

Total quality management emphasizes:

Total quality management emphasizes: A) the responsibility of the quality control staff to identify and solve all quality-related problems. B) a commitment...

Suppose that a firm has historically been achieving "Three Sigma" quality. If the firm later changes its quality management practices such that it begins to achieve "Six Sigma" quality, which of the following phenomena will result?

Suppose that a firm has historically been achieving "Three Sigma" quality. If the firm later changes its quality management practices such that it begins...

If 1 million passengers pass through the St. Louis Airport with checked baggage each month, a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage?

If 1 million passengers pass through the St. Louis Airport with checked baggage each month, a successful Six Sigma program for baggage handling would...

One of Britain's largest children's hospitals working with Ferrari Racing is an example of:

One of Britain's largest children's hospitals working with Ferrari Racing is an example of: A) internal benchmarking. B) external benchmarking. C)...

A hospital benchmarked against Ferrari Racing in an effort to:

A hospital benchmarked against Ferrari Racing in an effort to: A) improve patient handoff quality. B) increase surgery prep time. C) lengthen surgery...

A Six Sigma program has how many defects per million?

A Six Sigma program has how many defects per million? A) 3.4 B) 34 C) 1000 D) 6 times the standard deviation E) 2700 Answer: ...

A Three Sigma program has how many defects per million?

A Three Sigma program has how many defects per million? A) 34 B) 3 C) 3 times the standard deviation D) 2700 E) 1500 Answer: ...

PDCA is most often applied with regard to which aspect of TQM?

PDCA is most often applied with regard to which aspect of TQM? A) Six Sigma B) employee empowerment C) continuous improvement D) benchmarking E) ...

PDCA, developed by Shewhart, stands for which of the following?

PDCA, developed by Shewhart, stands for which of the following? A) Plan-Do-Check-Act B) Plan-Develop-Check-Accept C) Problem-Develop Solution-Check-Act D)...

Based on his 14 Points, Deming is a strong proponent of:

Based on his 14 Points, Deming is a strong proponent of: A) inspection at the end of the production process. B) an increase in numerical quotas to...

The philosophy of zero defects is:

The philosophy of zero defects is: A) the result of Deming's research. B) unrealistic. C) prohibitively costly. D) an ultimate goal; in practice,...

The quality loss function indicates that costs related to poor quality are low as long as the product is within acceptable specification limits.

The quality loss function indicates that costs related to poor quality are low as long as the product is within acceptable specification limits. ...

One of the ways that just-in-time (or JIT) influences quality is that by reducing inventory, bad quality is exposed.

One of the ways that just-in-time (or JIT) influences quality is that by reducing inventory, bad quality is exposed. Answer: ...

Line employees need the knowledge of TQM tools.

Line employees need the knowledge of TQM tools. Answer: ...

Benchmarking requires the comparison of your firm to other organizations; it is not appropriate to benchmark by comparing one of your divisions to another of your divisions.

Benchmarking requires the comparison of your firm to other organizations; it is not appropriate to benchmark by comparing one of your divisions to another...

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area.

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area. Answer: ...

Kaizen is similar to TQM in that both are focused on continuous improvement.

Kaizen is similar to TQM in that both are focused on continuous improvement. Answer: ...

Continuous improvement is based on the philosophy that any aspect of an operation can be improved.

Continuous improvement is based on the philosophy that any aspect of an operation can be improved. Answer: ...

The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process, product, or service capability; the other is a comprehensive system for achieving and sustaining business success.

The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process, product, or service capability; the other is a comprehensive...

TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations.

TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectati...

Quality is mostly the business of the quality control staff, not ordinary employees.

Quality is mostly the business of the quality control staff, not ordinary employees. Answer: ...

What is a set of quality standards developed by the International Organization for Standardization?

What is a set of quality standards developed by the International Organization for Standardization? A) Malcolm Baldrige National Quality Award B)...

To become ISO 9000 certified, organizations must:

To become ISO 9000 certified, organizations must: A) document quality procedures. B) have an onsite assessment. C) have an ongoing series of audits...

Regarding the quality of design, production, and distribution of products, an ethical requirement for management is to:

Regarding the quality of design, production, and distribution of products, an ethical requirement for management is to: A) determine whether any of...

Stakeholders who are affected by the production and marketing of poor quality products include:

Stakeholders who are affected by the production and marketing of poor quality products include: A) stockholders, employees, and customers. B) suppliers...

"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:

"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of: A) W. Edwards Deming. B) Joseph M. Juran. C) Philip...

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in...

Which of the following statements is NOT true?

Which of the following statements is NOT true? A) Self-promotion is not a substitute for quality products. B) Inferior products harm a firm's profitability...

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example of which quality principle?

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example of which quality...

Which of the four major categories of quality costs is particularly hard to quantify?

Which of the four major categories of quality costs is particularly hard to quantify? A) prevention costs B) appraisal costs C) internal failure costs D)...

All of the following costs are likely to decrease as a result of better quality EXCEPT:

All of the following costs are likely to decrease as a result of better quality EXCEPT: A) customer dissatisfaction costs. B) inspection costs. C)...

Which of the following is NOT one of the major categories of costs associated with quality?

Which of the following is NOT one of the major categories of costs associated with quality? A) prevention costs B) appraisal costs C) internal failure...

According to the manufacturing-based definition of quality:

According to the manufacturing-based definition of quality: A) quality is the degree of excellence at an acceptable price and the control of variability...

Three broad categories of definitions of quality are:

Three broad categories of definitions of quality are: A) product quality, service quality, and organizational quality. B) user based, manufacturing...

"Making it right the first time" is:

"Making it right the first time" is: A) an unrealistic definition of quality. B) a user-based definition of quality. C) a manufacturing-based definition...

"Quality lies in the eyes of the beholder" is:

"Quality lies in the eyes of the beholder" is: A) an unrealistic definition of quality. B) a user-based definition of quality. C) a manufacturing-based...

Improved quality can increase profitability via allowing flexible pricing.

Improved quality can increase profitability via allowing flexible pricing. Answer: ...

Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications.

Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specificatio...

Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects."

Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects." Answer: ...

Internal failure costs are associated with scrap, rework, and downtime.

Internal failure costs are associated with scrap, rework, and downtime. Answer: ...

Conforming to standards is the focus of the product-based definition of quality.

Conforming to standards is the focus of the product-based definition of quality. Answer: ...

The definition of quality adopted by The American Society for Quality is a customer-oriented (i.e., user based) definition.

The definition of quality adopted by The American Society for Quality is a customer-oriented (i.e., user based) definition. Answer: ...

Quality can improve profitability by reducing costs. Which of the following is not an aspect of reduced costs by quality improvements?

Quality can improve profitability by reducing costs. Which of the following is not an aspect of reduced costs by quality improvements? A) flexible...

A successful quality strategy features which of the following elements?

A successful quality strategy features which of the following elements? A) an organizational culture that fosters quality B) an understanding of the...

Companies with the highest levels of quality are how many times more productive than their competitors with the lowest quality levels?

Companies with the highest levels of quality are how many times more productive than their competitors with the lowest quality levels? A) 2 B) 3 C)...

Arnold Palmer Hospital uses which of the following quality management techniques?

Arnold Palmer Hospital uses which of the following quality management techniques? A) Pareto charts B) flowcharts C) benchmarking D) just-in-time E)...

Which of the following statements regarding Arnold Palmer Hospital is FALSE?

Which of the following statements regarding Arnold Palmer Hospital is FALSE? A) The hospital uses a wide range of quality management techniques. B)...

An improvement in quality must necessarily increase costs.

An improvement in quality must necessarily increase costs. Answer: ...

Managers at Arnold Palmer Hospital take quality so seriously that the hospital typically is a national leader in several quality areas-so that continuous improvement is no longer necessary.

Managers at Arnold Palmer Hospital take quality so seriously that the hospital typically is a national leader in several quality areas-so that continuous...

Which of the following is true about ISO 14000 certification?

Which of the following is true about ISO 14000 certification? A) It can reduce exposure to liability. B) It deals with environmental management. C)...

Within environmental regulation, the "cap-and-trade" principle produces a market that allows companies to purchase and sell what?

Within environmental regulation, the "cap-and-trade" principle produces a market that allows companies to purchase and sell what? A) hats that promote...

What allows companies in Europe to buy and sell allowances for the right to pollute?

What allows companies in Europe to buy and sell allowances for the right to pollute? A) UNFCCC B) ISO 9000 C) EUETS D) ISO 14000 E) EPA Answer:...

The European Union Emissions Trading System works on what principle?

The European Union Emissions Trading System works on what principle? A) Thatcher's Theory of the Commons B) pollute-and-pay C) socialism D) cap-and-trade E)...

What percentage of the manufacturing process from Subaru's Lafayette, Indiana, plant goes to the landfill?

What percentage of the manufacturing process from Subaru's Lafayette, Indiana, plant goes to the landfill? A) 0% B) 2% C) 5% D) 12.5% E) 15% A...

What does UNFCCC stand for?

What does UNFCCC stand for? A) United National Federation Council on Climate Change B) UN Federation for Climate Change Cooperation C) Uniform National...

What does ISO stand for?

What does ISO stand for? A) Industry Standards Organization B) International Safety Organization C) Industrial Safety Organization D) International...

Products are more "environmentally friendly" when they are made:

Products are more "environmentally friendly" when they are made: A) using cheaper materials. B) using less energy. C) according to OSHA standards. D)...

A firm is considering five different product designs. Data concerning the design for disassembly for each of the designs are provided in the table below. Which design appears to be the best environmental design based on revenue retrieval opportunity?

A firm is considering five different product designs. Data concerning the design for disassembly for each of the designs are provided in the table below....

What type of supply chains consider forward and reverse product flows over the entire life cycle?

What type of supply chains consider forward and reverse product flows over the entire life cycle? A) two-pronged B) life cycle C) closed-loop D) socially...

What percentage of the 2012 Mercedes S-class is recyclable?

What percentage of the 2012 Mercedes S-class is recyclable? A) 25% B) 50% C) 75% D) 95% E) 100% Answer: ...

What is sometimes referred to as the fourth "R" of sustainability?

What is sometimes referred to as the fourth "R" of sustainability? A) reclaim B) recover C) renew D) improved reputation E) reproduce Answer:&n...

What is the most critical phase in product life cycle assessment?

What is the most critical phase in product life cycle assessment? A) product design B) purchasing C) production D) shipping E) disposal Answer:...

What are the 3 Rs for sustainability?

What are the 3 Rs for sustainability? A) reduce, reuse, and reclaim B) reduce, reproduce, and recycle C) reproduce, reuse, and recycle D) reduce,...

What refers to analysis of environmental impacts of products from the design stage through end-of-life?

What refers to analysis of environmental impacts of products from the design stage through end-of-life? A) ISO 14000 B) life cycle assessment C) carbon...

What refers to how companies remain in business?

What refers to how companies remain in business? A) corporate social responsibility B) economic sustainability C) carbon footprint D) sustainability E)...

The carbon footprint is defined as a measure of total greenhouse gas emissions caused directly or indirectly by what four things?

The carbon footprint is defined as a measure of total greenhouse gas emissions caused directly or indirectly by what four things? A) a factory, an...

What is a measure of total greenhouse gas emissions caused directly or indirectly by an organization, a product, an event, or a person?

What is a measure of total greenhouse gas emissions caused directly or indirectly by an organization, a product, an event, or a person? A) radioactive...

Companies can improve the triple bottom line with sustainability by minimizing what four things?

Companies can improve the triple bottom line with sustainability by minimizing what four things? A) raw material, energy, water, and waste B) raw...

One way to think of sustainability is to consider the systems necessary to support the triple bottom line of the three Ps, which are:

One way to think of sustainability is to consider the systems necessary to support the triple bottom line of the three Ps, which are: A) price,...

Resources held by the public are also said to be held in what?

Resources held by the public are also said to be held in what? A) escrow B) the system C) contempt D) perpetuity E) the common Answer: ...

What refers to looking at a product's life from design to disposal, including all the resources required?

What refers to looking at a product's life from design to disposal, including all the resources required? A) the commons B) a systems view C) the...

What refers to meeting the needs of the present without compromising the ability of future generations to meet their needs?

What refers to meeting the needs of the present without compromising the ability of future generations to meet their needs? A) corporate social responsibility B)...

Corporate social responsibility involves managerial decision making that considers what three impacts?

Corporate social responsibility involves managerial decision making that considers what three impacts? A) environmental, legal, and financial B) environmental,...

What does CSR stand for?

What does CSR stand for? A) consumer sustainability requirements B) critical sustainability ratio C) corporate social responsibility D) corporate...

Caterpillar and Texas Instruments are two firms that have benefited from the use of:

Caterpillar and Texas Instruments are two firms that have benefited from the use of: A) the multidomestic strategy option. B) the international strategy...

The acronym MNC stands for

The acronym MNC stands for A) Mexican National Committee (for international trade) B) Maquiladora Negates Competition C) Maytag-Nestlé Corporation D)...

Which of the international operations strategies uses the existing domestic model globally?

Which of the international operations strategies uses the existing domestic model globally? A) international strategy B) global strategy C) transnational...

Which of the international operations strategies uses import/export or licensing of existing products?

Which of the international operations strategies uses import/export or licensing of existing products? A) international strategy B) global strategy C)...

Which of the international operations strategies involves low cost reductions and low local responsiveness?

Which of the international operations strategies involves low cost reductions and low local responsiveness? A) international strategy B) global strategy C)...

Which of the international operations strategies involves high cost reductions and high local responsiveness?

Which of the international operations strategies involves high cost reductions and high local responsiveness? A) international strategy B) global...

Advantages of outsourcing do NOT include:

Advantages of outsourcing do NOT include: A) cost savings. B) gaining outside expertise. C) maintaining a focus on core competencies. D) accessing...

Which of the following is not an advantage of outsourcing?

Which of the following is not an advantage of outsourcing? A) cost savings B) gaining outside expertise C) improving operations and service D) outsourcing...

Which of the following statements is most accurate?

Which of the following statements is most accurate? A) Nearly all outsourcing relationships do not last beyond two years. B) Nearly all U.S. firms...

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than...

Outsourcing manufacturing is also known as:

Outsourcing manufacturing is also known as: A) license manufacturing. B) sublease manufacturing. C) concurrent manufacturing. D) hollow manufacturing. E)...

Outsourcing is simply an extension of the long-standing practice of:

Outsourcing is simply an extension of the long-standing practice of: A) subcontracting. B) importing. C) exporting. D) postponement. E) e-procure...

What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers?

What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers? A) nearshoring B) farshoring C)...

Which of the following statements is most correct?

Which of the following statements is most correct? A) KSFs are often necessary, but not sufficient for competitive advantage. B) KSFs are often sufficient,...

Which of the following has made the LEAST progress along its product life cycle?

Which of the following has made the LEAST progress along its product life cycle? A) drive-through restaurants B) Boeing 787 C) iPods D) 3-D game players E)...

Which of the following has progressed the FURTHEST along its product life cycle?

Which of the following has progressed the FURTHEST along its product life cycle? A) drive-through restaurants B) Boeing 787 C) iPods D) 3-D game players E)...

Given the position of the 3D printer in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time?

Given the position of the 3D printer in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of 3D printers...

Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be LEAST concerned with at the present time?

Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be LEAST concerned with at the present...

Cost minimization is an appropriate strategy in which stage of the product life cycle?

Cost minimization is an appropriate strategy in which stage of the product life cycle? A) introduction B) growth C) adolescence D) decline E) ret...

Standardization is an appropriate strategy in which stage of the product life cycle?

Standardization is an appropriate strategy in which stage of the product life cycle? A) introduction B) growth C) maturity D) decline E) retireme...

Which of the following environmental factors has not contributed to Microsoft's changing strategy?

Which of the following environmental factors has not contributed to Microsoft's changing strategy? A) Google B) security issues C) faster processors D)...

Which of the following is not part of value-chain analysis?

Which of the following is not part of value-chain analysis? A) product research B) quality management C) supply chain management D) marketing E) human...

Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?

Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas? A) product research B) human resources C)...

Who introduced the concept of value-chain analysis?

Who introduced the concept of value-chain analysis? A) Ford B) Toyota C) Porter D) Smith E) Gates Answer: ...

Porter's Five Forces Model contains which of the following?

Porter's Five Forces Model contains which of the following? A) immediate rivals B) potential entrants C) customers D) suppliers E) all of the abo...

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects? A) research and development, cost, legal regulations, suppliers,...

Before establishing and implementing strategy, a resources view would ensure that which of the following resources are available?

Before establishing and implementing strategy, a resources view would ensure that which of the following resources are available? A) financial B)...

Response-based competitive advantage can be:

Response-based competitive advantage can be: A) flexible response. B) reliable response. C) quick response. D) all of the above. E) none of the a...

Which of the following is an example of competing on quick response?

Which of the following is an example of competing on quick response? A) A firm produces its product with less raw material waste than its competitors...

Franz Colruyt has achieved low-cost leadership through:

Franz Colruyt has achieved low-cost leadership through: A) effective use of voice mail. B) plastic, not paper, shopping bags. C) background music...

Which of the following is the best example of competing on low-cost leadership?

Which of the following is the best example of competing on low-cost leadership? A) A firm produces its product with less raw material waste than its...

Experience differentiation:

Experience differentiation: A) isolates the consumer from the delivery of a service. B) is an extension of product differentiation in the service...

Which of the following best describes experience differentiation?

Which of the following best describes experience differentiation? A) immerses consumers in the delivery of a service B) uses people's five senses...

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is:

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is: A)...