Management MCQ: February 2018

Archive for February 2018

Which of the following terms refers to general, polite conversation and informal communication before meetings?

Which of the following terms refers to general, polite conversation and informal communication before meetings? A. task sounding B. cultural noise C....

One of the primary purposes of relationship building during the negotiation process is to __________

One of the primary purposes of relationship building during the negotiation process is to __________ Answer: build mutual tru...

____ is the process of getting to know one's contacts in a host country and building mutual trust before embarking on business discussions and transactions.

____ is the process of getting to know one's contacts in a host country and building mutual trust before embarking on business discussions and transactions. Answer:...

T/F the relationship-building process during negotiation is over as soon as a negotiation is done exchanging task-related information.

T/F the relationship-building process during negotiation is over as soon as a negotiation is done exchanging task-related information. Answer: F...

T/F relationship building is the process of getting to know one's contacts in a host country and building mutual trust before embarking on business discussions and transactions.

T/F relationship building is the process of getting to know one's contacts in a host country and building mutual trust before embarking on business...

Which of the following variables is LEAST relevant to the profile of an opposing party in a cross-cultural negotiation?

Which of the following variables is LEAST relevant to the profile of an opposing party in a cross-cultural negotiation? A. bases of trust B. value...

Which of the following is one of the stages of the negotiation process?

Which of the following is one of the stages of the negotiation process? A. preparation B. link building C. feedback D. orientation Answer: ...

A French businessman has a meeting scheduled with a Brazilian to negotiate terms of a joint venture. The Frenchman prepares for the meeting in the way he always does when negotiating with French firms. The Frenchman assumes that the Brazilian will perceive and reason the way he does. What term best describes the Frenchman's mistake?

A French businessman has a meeting scheduled with a Brazilian to negotiate terms of a joint venture. The Frenchman prepares for the meeting in the way...

For long-term positive relations, the goal of negotiation should most likely be to ____________

For long-term positive relations, the goal of negotiation should most likely be to ____________ Answer: reach a settlement that benefits all part...

Which of the following is most likely to be a reason for ineffective international business negotiations?

Which of the following is most likely to be a reason for ineffective international business negotiations? A. differences in cultural values and problem-solving...

Which of the following terms refers to the process by which two or more parties meet to try to reach an agreement regarding conflicting interests?

Which of the following terms refers to the process by which two or more parties meet to try to reach an agreement regarding conflicting interests? A....

Jerry, a representing U.S. firm, is sent to Saudi Arabia to negotiate his company's contracts. Which of the following should Jerry keep in mind when negotiating with the Arabs?

Jerry, a representing U.S. firm, is sent to Saudi Arabia to negotiate his company's contracts. Which of the following should Jerry keep in mind when...

Which of the following is most likely a characteristic of communication channels in low-context cultures?

Which of the following is most likely a characteristic of communication channels in low-context cultures? A. rapid spread of information B. informal...

The international business manager of Toro Automobiles, based in London, is currently in Indonesia negotiating with potential partners to set up a manufacturing plant. He is intrigued and startled by the lack of apprehension shown by every person he has met in standing close to him when greeting him. That is because the persons or the groups involved in the meeting are part of a ____________

The international business manager of Toro Automobiles, based in London, is currently in Indonesia negotiating with potential partners to set up a manufacturing...

The executives from Carlo Foods, U.S. are in Japan to negotiate with Joeng, the head of a local investment firm. While Jeong listens to their plans, he realizes that there are considerable amounts of calculation errors in the market statistics involved in the plan. He starts showing signs of impatience and folds his hands, with a frown on his face. The executives realize that something is wrong and are confused about it. Jeong most likely belongs to a ___________

The executives from Carlo Foods, U.S. are in Japan to negotiate with Joeng, the head of a local investment firm. While Jeong listens to their plans,...

In ________ cultures, people expect others to understand unarticulated moods, subtle gestures, and environmental clues.

In ________ cultures, people expect others to understand unarticulated moods, subtle gestures, and environmental clues. Answer: high-context ...

In _________ cultures, people tolerate many things occurring simultaneously and change plans frequently.

In _________ cultures, people tolerate many things occurring simultaneously and change plans frequently. Answer: polychron...

Which of the following is true about monochronic and polychronic cultures?

Which of the following is true about monochronic and polychronic cultures? A. monochronic cultures experience time in a linear way; polychronic cultures...

The manner in which people communicate through material artifacts such as architecture, office design, and cars is known as __________

The manner in which people communicate through material artifacts such as architecture, office design, and cars is known as __________ Answer: object...

The considerable variation between Americans and Chinese in the use of silence during meetings is an aspect of _________

The considerable variation between Americans and Chinese in the use of silence during meetings is an aspect of _________ Answer: paralangua...

______ refers to how something is said rather than the content-- i.e. the rate of speech, the tone and inflection of voice, other noises, laughing or yawning.

______ refers to how something is said rather than the content-- i.e. the rate of speech, the tone and inflection of voice, other noises, laughing or...

Josh, a tourist from the U.S. goes on a five-day trip to Japan. Apart from learning their rich history and heritage, he notices that people do not shake hands, but bow to each other. He is most likely to conclude that the Japanese have a __________

Josh, a tourist from the U.S. goes on a five-day trip to Japan. Apart from learning their rich history and heritage, he notices that people do not shake...

A __________ culture is characterized by people standing close together and touching a great deal.

A __________ culture is characterized by people standing close together and touching a great deal. Answer: high-conta...

Which of the following terms refers to the influence of closeness and space on communication?

Which of the following terms refers to the influence of closeness and space on communication? A. oculesics B. kinesics C. aesthetics D. proxemics Answer:...

During a business meeting in the United States, a relaxed posture is acceptable, but in Europe or Asia, such body language would most likely be interpreted as _________

During a business meeting in the United States, a relaxed posture is acceptable, but in Europe or Asia, such body language would most likely be interpreted...

Subtle differences in eye behavior are known as __________

Subtle differences in eye behavior are known as __________ Answer: oculesi...

Posture, gestures, facial expressions, and eye contact are examples of _________

Posture, gestures, facial expressions, and eye contact are examples of _________ Answer: kinesic behavi...

The term _________ refers to behavior that communicates without words

The term _________ refers to behavior that communicates without words Answer: nonverbal communicati...

Which of the following is one of the reasons that language frequently causes miscommunication during international business situations?

Which of the following is one of the reasons that language frequently causes miscommunication during international business situations? A. frequent...

In an interview, a British journalist asked a German athlete, "Are you a typical German?" When asked to clarify, the journalist explained that typical German loved machines, worked hard, and was dependable. This is an example of __________

In an interview, a British journalist asked a German athlete, "Are you a typical German?" When asked to clarify, the journalist explained that typical...

Tom manages a U.S. pharmaceutical subsidiary located in Ireland. In order to communicate effectively with Irish employees and improve their productivity, Tom should ___________

Tom manages a U.S. pharmaceutical subsidiary located in Ireland. In order to communicate effectively with Irish employees and improve their productivity,...

Trust improves cross-cultural communication by __________

Trust improves cross-cultural communication by __________ Answer: encouraging the open exchange of ideas and informati...

______ is the process in which people look for the explanation of another person's behavior

______ is the process in which people look for the explanation of another person's behavior Answer: attributi...

Which of the following terms refers to any cultural variables that undermine the communication of intended meaning?

Which of the following terms refers to any cultural variables that undermine the communication of intended meaning? A. cultural ethics B. cultural...

Which of the following is the primary cause of noise in the communication process?

Which of the following is the primary cause of noise in the communication process? A. lack of cultural empathy B. ineffective listening skills C....

Anything that serves to undermine the communication of the intended meaning is known as ___________

Anything that serves to undermine the communication of the intended meaning is known as ___________ Answer: noi...

Which of the following is NOT a critical operational value difference?

Which of the following is NOT a critical operational value difference? A. time B. etiquette C. material factors D. change Answer: ...

Which of the following is true of the way Arabs view time?

Which of the following is true of the way Arabs view time? A. deadlines and firm commitments are crucial to Arabs B. Arabs view time as a valuable...

Which of the following primarily determines how the Internet is used in different countries?

Which of the following primarily determines how the Internet is used in different countries? A. local connection speeds B. availability of personal...

Which of the following Trompenaar's value dimensions explains the source of power and status in a society?

Which of the following Trompenaar's value dimensions explains the source of power and status in a society? A. universalism versus particularism B....

Managers from Italy and Mexico would most likely express their emotions openly during a business situation, while managers from England and Japan would most likely consider such behaviors unprofessional. Which of the following Trompenaar's value dimensions explains this difference in behavior?

Managers from Italy and Mexico would most likely express their emotions openly during a business situation, while managers from England and Japan would...

According to Trompenaars value dimensions, which of the following is true of the universalistic approach?

According to Trompenaars value dimensions, which of the following is true of the universalistic approach? A. it emphasizes applying rules and systems...

Which of the following is a primary characteristic of masculine societies?

Which of the following is a primary characteristic of masculine societies? A. assertiveness B. emphasis on group achievements C. tight social frameworks D....

According to Hofstede, tight social frameworks, emotional dependence of belonging to the organization, and a strong belief in group decisions are characteristics of ___________

According to Hofstede, tight social frameworks, emotional dependence of belonging to the organization, and a strong belief in group decisions are characteristics...

According to Hofstede, societies that accept strong hierarchical boss-subordinate relationships are high on ____________

According to Hofstede, societies that accept strong hierarchical boss-subordinate relationships are high on ____________ Answer: power distan...

Workplaces in high power distance cultures will most likely be characterized by ____________

Workplaces in high power distance cultures will most likely be characterized by ____________ Answer: autocratic leadersh...

All of the following are valuable dimensions proposed by Hofstede EXCEPT __________

All of the following are valuable dimensions proposed by Hofstede EXCEPT __________ A. uncertainty avoidance B. assertiveness C. power distance D....

Which of the following subsystems is most likely to underlie both moral and economic norms?

Which of the following subsystems is most likely to underlie both moral and economic norms? A. kinship system B. political system C. religious system D....

Canada consists of distinct groups such as Anglophones, Francophones, and indigenous Canadians. This is an example of ___________

Canada consists of distinct groups such as Anglophones, Francophones, and indigenous Canadians. This is an example of ___________ Answer: subcult...

Which of the following terms refers to the expectation that foreigners should automatically fall into host-country patterns of behavior?

Which of the following terms refers to the expectation that foreigners should automatically fall into host-country patterns of behavior? A. geocentrism B....

When immigrants adopt some aspects of the local culture while keeping aspects of their culture of origins, this process is called ___________

When immigrants adopt some aspects of the local culture while keeping aspects of their culture of origins, this process is called ___________ Answer:...

The unconscious reference point of one's own cultural values is called a(n) ___________

The unconscious reference point of one's own cultural values is called a(n) ___________ Answer: Self-reference criteri...

Which of the following is NOT categorized as a sociocultural variable of culture?

Which of the following is NOT categorized as a sociocultural variable of culture? A. religion B. economy C. education D. language Answer:...

______ is the awareness of and an honest caring about another individual's culture.

______ is the awareness of and an honest caring about another individual's culture. Answer: Cultural Empat...

______ is an outsider's seemingly natural ability to interpret someone's unfamiliar and ambiguous gestures in just the way that person's compatriots and colleagues would.

______ is an outsider's seemingly natural ability to interpret someone's unfamiliar and ambiguous gestures in just the way that person's compatriots...

_____ consists of specific learned norms based on attitudes, values, and beliefs of a group of people.

_____ consists of specific learned norms based on attitudes, values, and beliefs of a group of people. Answer: Cultu...

Which of the following is not an output of the Determine Budget process?

Which of the following is not an output of the Determine Budget process? A. Cost baseline B. Project funding requirements C. Basis of estimates D....

The project sponsor wants to know the status of the project, and the amount of variance from plan, if any. The project manager has determined that the PV of the project is $800,000, the EV is $750,000, and the AC is $775,000. The project manager should tell the project sponsor that the project ________.

The project sponsor wants to know the status of the project, and the amount of variance from plan, if any. The project manager has determined that the...

You are building a house. You need to estimate the costs for the foundation. You have the following data: 30 cubic yards (CY) of soil to be removed; 2,600 pounds of steel rebar to be installed; and 20 CY of concrete to be placed. Soil removal costs $100/CY; steel rebar cost $1.50/pound installed, and concrete costs $400/CY placed. Which of the following is the best estimate of the cost of building the foundation for the house?

You are building a house. You need to estimate the costs for the foundation. You have the following data: 30 cubic yards (CY) of soil to be removed;...

Your project has a PV of $48,000, EV of $32,000, and AC of $44,000. What is the CV as a percentage of the work accomplished?

Your project has a PV of $48,000, EV of $32,000, and AC of $44,000. What is the CV as a percentage of the work accomplished? A. -37.50 percent B....

The project manager wants to know how efficiently the project is using resources. He knows that the work currently accomplished is worth $32,000, the project should have completed work worth $48,000 by now, and the current spending stands at $44,000. Based on this information, the project manager determines that the project is ______.

The project manager wants to know how efficiently the project is using resources. He knows that the work currently accomplished is worth $32,000, the...

A construction project has an SPI of 1.05 and a CPI of 0.96. Based on this information, which of the following statements is most likely to be true?

A construction project has an SPI of 1.05 and a CPI of 0.96. Based on this information, which of the following statements is most likely to be true? A....

The project manager leading an IT project has determined that the planned value of a certain activity is $15,000. She has also determined that quality control for that activity will be 10 percent of that activity. Therefore, the project manager determines that the planned value of quality control for that activity is $1,500. Which of the following approaches for determining earned value has the project manager used?

The project manager leading an IT project has determined that the planned value of a certain activity is $15,000. She has also determined that quality...

A construction project is scheduled to take six months and cost $1.2 million to complete. After three months, the project has spent $575,000, and 55 percent of the project work has been completed. Assuming that the team's efficiency remains the same for the remainder of the project, what is the expected cost to finish all remaining project work?

A construction project is scheduled to take six months and cost $1.2 million to complete. After three months, the project has spent $575,000, and 55...

The project manager is creating the cost management plan for the project. Which of the following tools and techniques would she not use to create the plan?

The project manager is creating the cost management plan for the project. Which of the following tools and techniques would she not use to create the...

The project manager leading a factory renovation project internal to the organization has been asked to take life-cycle costs into account when making decisions that will affect the project. Which of the following statements should give the project manager the most cause for concern?

The project manager leading a factory renovation project internal to the organization has been asked to take life-cycle costs into account when making...

Which of the following are two methods of accelerated depreciation?

Which of the following are two methods of accelerated depreciation? A. First cost and life-cycle cost B. Direct and fixed C. Sum of the year's...

Which of the following statements concerning the cost baseline is not true?

Which of the following statements concerning the cost baseline is not true? A. It is normally shown as an S-curve. B. It is an output of the Determine...

An organization has purchased a large crane for a construction project expected to take 10 years to complete. The crane cost $250,000 to purchase and install. At the end of its life (10 years), it will have a scrap value of $50,000. Using straight-line depreciation, how much would you depreciate the crane, each year, if the expected long-term interest rate was 5 percent and the company used an IRR of 15 percent?

An organization has purchased a large crane for a construction project expected to take 10 years to complete. The crane cost $250,000 to purchase and...

The project sponsor asks the project manager to determine the cost performance needed with the remaining project resources in order to meet the project goal. The project is scheduled to take two years to complete and cost $1 million. Eight months into the project, $300,000 has been spent and 35 percent of the work has been completed. The project manager believes that the $1 million figure will remain viable for the remainder of the project. Which of the following answers would best help the project manager answer the sponsor's question?

The project sponsor asks the project manager to determine the cost performance needed with the remaining project resources in order to meet the project...

A project has an initial budget of $5 million and is 50 percent complete. It is also 50 percent over budget. The money that has been spent on the project is known as a(n) _________.

A project has an initial budget of $5 million and is 50 percent complete. It is also 50 percent over budget. The money that has been spent on the project...

Which of the following statements concerning management reserves is true?

Which of the following statements concerning management reserves is true? A. They are typically controlled by the project manager. B. They...

The project manager and project team are beginning to estimate the costs of the project. Which of the following documents should they consult to learn about funding constraints?

The project manager and project team are beginning to estimate the costs of the project. Which of the following documents should they consult to learn...

Senior management wants to know whether the project is currently over or under budget and by how much. The project manager has determined that the PV of the project is $875,000, the EV is $850,000, and the AC is $900,000. The project manager should tell senior management that the project is ___________.

Senior management wants to know whether the project is currently over or under budget and by how much. The project manager has determined that the PV...

Which of the following is not an input to the Determine Budget process?

Which of the following is not an input to the Determine Budget process? A. Project charter B. Project schedule C. Resource calendars D. Contracts Answer:...

You are a foundation contractor. Over many projects of a certain size, you have developed a cost factor a $400 per linear foot of foundation. Which estimating technique are you using?

You are a foundation contractor. Over many projects of a certain size, you have developed a cost factor a $400 per linear foot of foundation. Which...

When the project charter was being prepared, the costs of the project could only be estimated to a rough order of magnitude; however, late in planning, as more details became available, it was possible to make a definitive estimate, which could be narrowed to a ______________ percent range.

When the project charter was being prepared, the costs of the project could only be estimated to a rough order of magnitude; however, late in planning,...

The project manager is creating the guidelines for managing costs on the project. Which of the following is an input to the process in which she is engaged?

The project manager is creating the guidelines for managing costs on the project. Which of the following is an input to the process in which she is...

The project manager and project team are attempting to determine how much it will cost to complete all project activities. Which of the following tools and techniques would they not use in the process in which they are engaged?

The project manager and project team are attempting to determine how much it will cost to complete all project activities. Which of the following tools...

What is the difference between costs and price?

What is the difference between costs and price? A. Price includes inflation and cost does not. B. Price minus cost equals cash flow, which is tied...

The project manager leading a training project is trying to decide on an approach for determining an earned value for the project management activities on the project. Which of the following approaches would be the best option for her to choose for these activities?

The project manager leading a training project is trying to decide on an approach for determining an earned value for the project management activities...

A project manager needs to analyze the project costs to find ways to decrease costs. It would be BEST if the project manager looks at:

A project manager needs to analyze the project costs to find ways to decrease costs. It would be BEST if the project manager looks at: A. Variable...

Cost risk means:

Cost risk means: A. There are risks that will cost the project money. B. The project is too risky from a cost perspective. C. There is a risk that...

You provide a project cost estimate for the project to the project sponsor. He is unhappy with the estimate because he thinks the price should be lower. He asks you to cut 15 percent off the project estimate. What should you do?

You provide a project cost estimate for the project to the project sponsor. He is unhappy with the estimate because he thinks the price should be lower....

The difference between the cost baseline and the cost budget can be BEST described as:

The difference between the cost baseline and the cost budget can be BEST described as: A. The management reserves. B. The contingency reserves. C....

Identified risks are:

Identified risks are: A. An input to the Estimates Costs process. B. An output of the Estimate Costs process. C. Not related to the Estimate...

Earned value measurement is an example of:

Earned value measurement is an example of: A. Performance reporting. B. Planning control. C. Ishikawa diagrams. D. Integrating the project components...

Although the stakeholders thought there was enough money in the budget, halfway through the project the cost performance index (CPI) is 0.7. To determine the root cause, several stakeholders audit the project and discover the project cost budget was estimated analogously. Although the activity estimates add up to the project estimate, the stakeholders think something was missing in how the estimate was completed. Which of the following describes what was missing?

Although the stakeholders thought there was enough money in the budget, halfway through the project the cost performance index (CPI) is 0.7. To determine...

A manufacturing project has a schedule performance index (SPI) of 0.89 and a cost performance index (CPI) of 0.91. Generally, what is the BEST explanation for why this occurred?

A manufacturing project has a schedule performance index (SPI) of 0.89 and a cost performance index (CPI) of 0.91. Generally, what is the BEST explanation...

A cost management plan contains a description of:

A cost management plan contains a description of: A. The project costs. B. How resources are allocated. C. The budgets and how they were calculated. D....

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations? A. Rollout employee assistance programs. B....

A(n) ______ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

A(n) ______ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job...

Which of the following is the most common drug of abuse?

Which of the following is the most common drug of abuse? A. Marijuana B. Tranquilizers C. Prescription pain medication D. Methamphetamine E....

_____ is a state of emotional, mental, and even physical exhaustion expressed as listlessness, indifference, or frustration.

_____ is a state of emotional, mental, and even physical exhaustion expressed as listlessness, indifference, or frustration. A. Eustress B....

Which of the following is not a symptom of stress?

Which of the following is not a symptom of stress? A. Slurred speech B. Insomnia C. Hostility D. Alcohol abuse E. Heart attack Answer:...

You have important clients in town who want to have dinner with you, but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow. You are experiencing

You have important clients in town who want to have dinner with you, but your mother has a plumbing leak and has asked you to come over and shut off...

When others' expectations exceed one's ability, ______ has occurred.

When others' expectations exceed one's ability, ______ has occurred. A. Burnout B. Role overload C. Learned helplessness D. Role conflict E....

Which of the following best describes the graph of stress (x-axis) versus performance (y-axis)?

Which of the following best describes the graph of stress (x-axis) versus performance (y-axis)? A. Line with a positive slope B. Line with...

_____ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

_____ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their...

Chris believes that he was not promoted to professor at State University because of the university's desire to promote minorities and women to achieve greater diversity at higher ranks. Chris thinks he is experiencing

Chris believes that he was not promoted to professor at State University because of the university's desire to promote minorities and women to achieve...

_____ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

_____ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture. A. Reverse...

Melanie has a master's degree in psychology, but she is working at a sunglasses cart in the mall. She is currently

Melanie has a master's degree in psychology, but she is working at a sunglasses cart in the mall. She is currently A. experiencing reverse...

The Americans with Disabilities Act requires employers to

The Americans with Disabilities Act requires employers to A. hire all qualified disabled persons who apply. B. reasonably accommodate an individual's...

Which of the following is a reason that some women face a glass ceiling?

Which of the following is a reason that some women face a glass ceiling? A. Poor goal-setting B. Inability to motivate others C. Poor financial...

Which of the following diversity issues is true in the U.S. workforce?

Which of the following diversity issues is true in the U.S. workforce? A. Unemployment among the disabled has dropped sharply since the introduction...

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

Which of the following dimensions is an example of an organizational dimension on the diversity wheel? A. Income B. Work experience C. Union...

Which of the following dimensions is an example of a second dimension on the diversity wheel?

Which of the following dimensions is an example of a second dimension on the diversity wheel? A. Income B. Race C. Sexual orientation D. Physical...

Which of the following would be considered a primary dimension of diversity?

Which of the following would be considered a primary dimension of diversity? A. Physical ability B. Religion C. Lifestyle D. Appearance E....

_____ is at the center of the diversity wheel.

_____ is at the center of the diversity wheel. A. Philosophy B. Personality C. Psychometrics D. Philanthropy E. Psychology Answer:...

Which of the following is one of the four layers of the diversity wheel?

Which of the following is one of the four layers of the diversity wheel? A. Gender B. External dimensions C. Llfestyle D. Management status E....

_____ represent(s) all the ways people are unlike and alike.

_____ represent(s) all the ways people are unlike and alike. A. Lifestyle B. Dimensions C. Background D. Conditions E. Diversity Answer:...

Absenteeism, drug and alcohol abuse and disciplinary problems are examples of

Absenteeism, drug and alcohol abuse and disciplinary problems are examples of A. organizational citizenship behaviors. B. self-efficacy. C....

Miles impressed his boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Miles is exhibiting

Miles impressed his boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop...

Employee behaviors that exceed the work-role requirements for the job are known as

Employee behaviors that exceed the work-role requirements for the job are known as A. organizational citizenship behaviors. B. the halo effect. C....

______ programs help employees to integrate and transition to a new job.

______ programs help employees to integrate and transition to a new job. A. Organizational citizenship B. Employee assistance C. Onboarding D....

The extent to which an employee identifies with an organization and is committed to its goals is called

The extent to which an employee identifies with an organization and is committed to its goals is called A. job involvement. B. job performance. C....

Job satisfaction results in stronger and lower levels of

Job satisfaction results in stronger ______ and lower levels of ______ A. job involvement; work-life balance. B. motivation; life satisfaction. C....

Which of the following factors is most relevant to a person's overall satisfaction with his or her job?

Which of the following factors is most relevant to a person's overall satisfaction with his or her job? A. Life outside of work B. Coworkers C. Locus...

Julia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Julia has

Julia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly...

The extent to which employees have positive or negative feelings about various aspects of their work refers to their

The extent to which employees have positive or negative feelings about various aspects of their work refers to their A. job involvement. B....

A waiter expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of the

A waiter expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very...

Tori has been telling everyone in the sales department of her incredible skill as a salesperson since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of the

Tori has been telling everyone in the sales department of her incredible skill as a salesperson since she beat her goal this year by nearly 30%. But...

The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called

The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called A....

The tendency to remember recent information better than earlier information is called

The tendency to remember recent information better than earlier information is called A. the recency effect. B. a self-serving bias. C. the...

The ______ occurs when we form an impression of an individual based on a single trait.

The ______ occurs when we form an impression of an individual based on a single trait. A. halo effect B. self-fulfilling prophecy C. fundamental...

Brad was hiring a new financial analyst, and he had several good candidates. He was leaning towards hiring Kai, a Japanese American woman since he thinks Asians are better at math. Brad is exhibiting which distortion in perception?

Brad was hiring a new financial analyst, and he had several good candidates. He was leaning towards hiring Kai, a Japanese American woman since he thinks...

As an employee's age increases, his or her

As an employee's age increases, his or her A. job involvement decreases. B. absenteeism increases. C. job satisfaction increases. D. work motivation...

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called A....

Which of the following is not a distortion in perception?

Which of the following is not a distortion in perception? A. Cognitive dissonance B. Stereotyping C. Halo effect D. The recency effect E....

Which of the following is not a step in the perceptual process?

Which of the following is not a step in the perceptual process? A. Selective attention. B. Retrieving from memory to make judgments and decisions. C....

The process of interpreting and understanding one's environment is called

The process of interpreting and understanding one's environment is called A. self-awareness. B. perception. C. cognition. D. self-monitoring. E....

According to Festinger, which of the following factors is most relevant as people deal with the discomfort of cognitive dissonance?

According to Festinger, which of the following factors is most relevant as people deal with the discomfort of cognitive dissonance? A. Personal...

Which of the following is not one of the main ways to reduce cognitive dissonance?

Which of the following is not one of the main ways to reduce cognitive dissonance? A. Change your attitude. B. Change your behavior. C. Eliminate...

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest? A. When large amounts of money are...

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce A. a self-fulfilling prophecy. B....

The statement, "Spencer is slow to return phone calls," reflects the ______ component of an attitude.

The statement, "Spencer is slow to return phone calls," reflects the ______ component of an attitude. A. behavioral B. decisional C. cognitive D....

The statement, "I won't give Kim such a tight deadline again," reflects the ______ component of an attitude.

The statement, "I won't give Kim such a tight deadline again," reflects the ______ component of an attitude. A. behavioral B. decisional C....

The statement, "I really don't like that Samuel got so angry in that meeting," reflects the ______ component of an attitude.

The statement, "I really don't like that Samuel got so angry in that meeting," reflects the ______ component of an attitude. A. behavioral B....

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation.

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation. A. behavioral B. decisional C. cognitive D....

The three components of ______ are affective, cognitive, and behavioral.

The three components of ______ are affective, cognitive, and behavioral. A. value assessment B. attitude C. job satisfaction D. personality E....

Surveys show that employees are more interested in ______ rather than just earning a paycheck.

Surveys show that employees are more interested in ______ rather than just earning a paycheck. A. advancement opportunity B. recognition C....

The abstract ideals that guide a person's thinking and behavior across all situations are called

The abstract ideals that guide a person's thinking and behavior across all situations are called A. ethics. B. culture. C. values. D. attitudes. E....

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others. A. behavior B. development C....

The ability to control your emotions and act with honesty and integrity in reliable and adaptable ways is known as

The ability to control your emotions and act with honesty and integrity in reliable and adaptable ways is known as A. self-awareness. B. self-management. C....

Which of the following is a trait of emotional intelligence?

Which of the following is a trait of emotional intelligence? A. situational awareness B. self-sufficiency C. self-monitoring D. social awareness E....

The ability to cope, empathize with others, and be self-motivated is called

The ability to cope, empathize with others, and be self-motivated is called A. emotional intelligence. B. self-awareness. C. social awareness. D....

Low self-monitors are often criticized for being ______ to others.

Low self-monitors are often criticized for being ______ to others. A. insincere B. boastful C. aggressive D. unfair E. insensitive Answer:...

People with high ______ are responsive to social and interpersonal cues of others.

People with high ______ are responsive to social and interpersonal cues of others. A. self-esteem B. self-monitoring C. locus of control D....

If a manager knows one of her subordinates has low self-esteem and wishes to enhance it, she should

If a manager knows one of her subordinates has low self-esteem and wishes to enhance it, she should A. provide frequent reminders about improving...

People with low self-esteem ______ than those who with higher self-esteem.

People with low self-esteem ______ than those who with higher self-esteem. A. handle failure better B. choose more unconventional jobs C. focus...

The extent to which people like or dislike themselves is called their

The extent to which people like or dislike themselves is called their A. emotional stability. B. self-esteem. C. locus of control. D. self-efficacy. E....

Wei is a manager of several subordinates who seem to be low in self-efficacy. In an effort to improve this, she should

Wei is a manager of several subordinates who seem to be low in self-efficacy. In an effort to improve this, she should A. let them learn new...

Complex, challenging, and autonomous jobs tend to enhance people's perceptions of their

Complex, challenging, and autonomous jobs tend to enhance people's perceptions of their A. self-efficacy. B. increased anxiety. C. tolerance...

Belief in one's personal ability to do a task is called

Belief in one's personal ability to do a task is called A. self-esteem. B. openness to experience. C. self-efficacy. D. locus of control. E....

Cara's manager notices that she exhibits an internal locus of control when she speaks about her work. Her manager should

Cara's manager notices that she exhibits an internal locus of control when she speaks about her work. Her manager should A. give Cara a lot...

Employees with a(n) ______ locus of control will probably resist close managerial supervision.

Employees with a(n) ______ locus of control will probably resist close managerial supervision. A. high B. internal C. external D. absent E....

People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.

People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance. A. high self-efficacy B....

The extent to which people believe they control their own fate through their own efforts is called their

The extent to which people believe they control their own fate through their own efforts is called their A. tolerance for ambiguity. B. locus...

A person who is apt to take initiative and persevere to influence the environment is said to have a(n) ______ personality.

A person who is apt to take initiative and persevere to influence the environment is said to have a(n) ______ personality. A. emotionally...

How should a manager use personality tests?

How should a manager use personality tests? A. Use graphology tests to infer personality. B. Create personality profiles of the desirable...

___ has been associated with success for managers and salespeople.

___ has been associated with success for managers and salespeople. A. Extroversion B. Agreeableness C. Openness to experience D. Emotional stability E....

Jenna really enjoys mingling at work functions, both to the network for new contacts and simply to share stories with other interesting people. Jenna probably scores high in

Jenna really enjoys mingling at work functions, both to the network for new contacts and simply to share stories with other interesting people. Jenna...

Michael is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Michael is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions? A....