Archive for August 2021

Jabra has been running a commercial real estate business for nearly thirty years. As he approaches retirement, he is content to simply lease the commercial space he currently has, rather than make new deals to develop additional properties. Jabra is using which grand strategy?

Jabra has been running a commercial real estate business for nearly thirty years. As he approaches retirement, he is content to simply lease the commercial space he currently has, rather than make new deals to develop additional properties. Jabra is using which grand strategy?



A. Stability

B. Retrenchment

C. Inducement

D. Defensive

E. Growth



Answer: A. stability

Rocky Mountain Ski and Snowboard is a small shop that provides ski equipment for Rocky Mountain skiers. It has decided to increase advertising in the Denver Post and the Vail Voice as well as sponsor one of the mountain competitions. It is following which strategy?

Rocky Mountain Ski and Snowboard is a small shop that provides ski equipment for Rocky Mountain skiers. It has decided to increase advertising in the Denver Post and the Vail Voice as well as sponsor one of the mountain competitions. It is following which strategy?



A. Inducement

B. Defensive

C. Growth

D. Stability

E. Enhancement



Answer: C. growth

Which of the following is NOT a stage in the strategic-management process?

Which of the following is NOT a stage in the strategic-management process?



A. Conduct a trend analysis

B. Maintain strategic control

C. Establish the grand strategy

D. Establish the mission and vision

E. Carry out the strategic plans



Answer: A. conduct a trend analysis

Zach manages a small bike repair store. In order to determine if strategic planning will be likely to help his business, Zach should primarily assess

Zach manages a small bike repair store. In order to determine if strategic planning will be likely to help his business, Zach should primarily assess



A. how many competitors he has.

B. foot traffic by his location.

C. his profitability in the prior six months.

D. industry trends.

E. how much he intends to grow in the next five years.



Answer: A. how many competitors he has

According to the text, a small firm is likely to benefit significantly from strategic planning

According to the text, a small firm is likely to benefit significantly from strategic planning



A. regardless of the nature of its industry or market.

B. when it is in a very competitive industry.

C. when it is in a very new industry.

D. when it is in a very stable industry.

E. when it has a very small market.



Answer: B. when it is in a very competitive industry

JT runs a small bakery on the main street of a resort town. Though his was the only bakery around, the business had been suffering in the recent recession and he was contemplating whether he should attempt strategic planning. JT should be aware of what research finding regarding strategic planning?

JT runs a small bakery on the main street of a resort town. Though his was the only bakery around, the business had been suffering in the recent recession and he was contemplating whether he should attempt strategic planning. JT should be aware of what research finding regarding strategic planning?



A. Only large firms show performance gains from strategic planning.

B. Only small firms show performance gains from strategic planning.

C. Performance gains from strategic planning are equal among small and large firms.

D. Both small and large firms benefit from strategic planning, but small firms get a larger boost in performance.

E. Both small and large firms benefit from strategic planning, but the small improvement in performance may not be worth the effort for small firms.



Answer: E. both small and large firms benefit from strategic planning, but the small improvement in performance may not be worth the effort for small firms

Consumers can use a national company called Service Magic to receive bids from quality providers of a variety of services, including home remodel, landscaping, plumbing and housecleaning. Which of the following is the source of Service Magic's strategic position?

Consumers can use a national company called Service Magic to receive bids from quality providers of a variety of services, including home remodel, landscaping, plumbing and housecleaning. Which of the following is the source of Service Magic's strategic position?



A. Low profit margin and many customers

B. Broad needs and few customers

C. Broad needs and many customers

D. High profit margin and many customers

E. High profit margin and few customers



Answer: C. broad needs and many customers

Which of the following statements about strategy and strategic positioning is FALSE?

Which of the following statements about strategy and strategic positioning is FALSE?



A. Many customers with broad needs can be a source of strategic position.

B. A company has to choose not only what strategy to follow but what strategy not to follow.

C. Few customers with broad needs can be a source of strategic position.

D. Strategy involves creating a "fit" among activities.

E. Few customers with narrow needs can be a source of strategic position.



Answer: E. few customers with narrow needs can be a source of strategic position

Apple has a plan to generate buzz for its new products by maintaining secrecy about them. Apple has learned that strong measures are required to protect such mysteries, so it has enhanced its security and even fired and sued employees for leaking news about the products. These efforts would be considered which part of the planning/control cycle?

Apple has a plan to generate buzz for its new products by maintaining secrecy about them. Apple has learned that strong measures are required to protect such mysteries, so it has enhanced its security and even fired and sued employees for leaking news about the products. These efforts would be considered which part of the planning/control cycle?



A. Making the plan

B. Carrying out the plan

C. Comparing results

D. Taking corrective action

E. Benchmarking competitors



Answer: D. taking corrective action

Ellie met with her supervisor for a formal review of her job performance over the past year. Though Ellie had agreed to complete five training modules during the course of the year, she only did two. At this stage, which part of the planning/control cycle would be applicable to her manager going forward?

Ellie met with her supervisor for a formal review of her job performance over the past year. Though Ellie had agreed to complete five training modules during the course of the year, she only did two. At this stage, which part of the planning/control cycle would be applicable to her manager going forward?



A. Carry out the plan

B. Improve feedback

C. Correct deviations in the plan

D. Improve future plans

E. Benchmark against other employees



Answer: D. improve future plans

Desiree, a sales manager, met with her staff to discuss that they were only a third of the way to their sales goal, but halfway through the sales period. She was looking for suggestions to improve second half performance. Which part of the planning/control cycle is Desiree doing?

Desiree, a sales manager, met with her staff to discuss that they were only a third of the way to their sales goal, but halfway through the sales period. She was looking for suggestions to improve second half performance. Which part of the planning/control cycle is Desiree doing?



A. Benchmarking against competitors

B. Controlling the direction

C. Making the plan

D. Carrying out the plan

E. Updating the plan



Answer: B. controlling the direction

Productivity gains from MBO are higher when an organization has

Productivity gains from MBO are higher when an organization has



A. top-management commitment.

B. few budget problems.

C. team rather than individual performance reviews.

D. union support.

E. nonmanagerial employee support.



Answer: A. top-management commitment

Terell is a new manager, and he is using MBO for the first time. It is essential for Terell to

Terell is a new manager, and he is using MBO for the first time. It is essential for Terell to



A. decide on goals for employees and clearly inform them of these goals.

B. ask the employee to commit the goals to memory.

C. set goals that are just out of the subordinate's reach.

D. reward employees when they meet objectives.

E. review an employee's performance once, at the end of the performance period.



Answer: D. reward employees when they meet objectives

MBO stands for

MBO stands for



A. Management by Observation.

B. Management by Objectives.

C. Management by Ownership.

D. Management by Obligation.

E. Management by Organization.



Answer: B. management by objectives

After setting goals, managers should next

After setting goals, managers should next



A. prepare an action plan for accomplishing the goals.

B. propose changes to the goals of same-level managers to bring all into alignment.

C. supervise subordinates closely.

D. report failure to meet goals to superiors.

E. begin the planning process anew.



Answer: A. prepare an action plan for accomplishing the goals

In terms of difficulty, the best goals are

In terms of difficulty, the best goals are



A. just beyond what is achievable, to maximize motivation.

B. easy to attain, so failure will not hurt morale.

C. challenging but realistic.

D. impossible, because they are meant to be inspirational.

E. easy or hard, since both work equally well.



Answer: C. challenging but realistic

Burrold Baggage expects to improve profitability of the organization by 15% over the next three years by cutting costs through global outsourcing. This is an example of a(n)

Burrold Baggage expects to improve profitability of the organization by 15% over the next three years by cutting costs through global outsourcing. This is an example of a(n)



A. management objective.

B. operational goal.

C. tactical goal.

D. organizational objective.

E. strategic goal.



Answer: E. strategic goal

Jorje is meeting with his subordinates to determine which workers from his department need training in order to handle production increases expected during the next nine months. Jorje is involved in

Jorje is meeting with his subordinates to determine which workers from his department need training in order to handle production increases expected during the next nine months. Jorje is involved in



A. vision development.

B. operational planning.

C. controlling.

D. tactical planning.

E. developing an MBO.



Answer: B. operational planning

Top management has recently made some new long-term goals for the organization, so Than, a division manager, is meeting with other managers to discuss how to implement policies to support these goals in the next 24 months. He is participating in

Top management has recently made some new long-term goals for the organization, so Than, a division manager, is meeting with other managers to discuss how to implement policies to support these goals in the next 24 months. He is participating in



A. mission development.

B. strategic planning.

C. controlling.

D. operational planning.

E. tactical planning.



Answer: E. tactical planning

Sandra is participating with other managers in a discussion about the external environment and what her organization's goals should be for the next three years. She is participating in

Sandra is participating with other managers in a discussion about the external environment and what her organization's goals should be for the next three years. She is participating in



A. tactical planning.

B. strategic planning.

C. operational planning.

D. controlling.

E. writing a mission statement.



Answer: B. strategic planning

There are three levels of planning. Their order, from first to last, is

There are three levels of planning. Their order, from first to last, is



A. operational, tactical, and strategic.

B. strategic, operational, and tactical.

C. tactical, operational, and strategic.

D. tactical, strategic, and operational.

E. strategic, tactical, and operational.



Answer: E. strategic, tactical, and operational

The managers of Zach's Furniture recently crafted this statement: "Zach's endeavors to become the largest supplier of discount furniture in the western United States." This is most likely a(n)

The managers of Zach's Furniture recently crafted this statement: "Zach's endeavors to become the largest supplier of discount furniture in the western United States." This is most likely a(n)



A. vision statement.

B. intention statement.

C. goal statement.

D. mission statement.

E. rationale statement.



Answer: A. vision statement

Agile Consultant, Inc. has a written statement which says, "Agile exists to provide its clients with exemplary service, to help them achieve their goals, and to use our success to make the city of Las Vegas a better place to live." This is an example of a(n)

Agile Consultant, Inc. has a written statement which says, "Agile exists to provide its clients with exemplary service, to help them achieve their goals, and to use our success to make the city of Las Vegas a better place to live." This is an example of a(n)



A. purpose statement.

B. vision statement.

C. intention statement.

D. mission statement.

E. goal statement.



Answer: D. mission statement

Which of the following is the correct order of planning steps within an organization?

Which of the following is the correct order of planning steps within an organization?



A. Strategic planning, mission statement & vision statement, operational planning, tactical planning

B. Strategic planning, mission statement & vision statement, tactical planning, operational planning

C. Strategic planning, operational planning, mission statement & vision statement, tactical planning

D. Mission statement & vision statement, strategic planning, tactical planning, operational planning

E. Mission statement & vision statement, strategic planning, operational planning, tactical planning



Answer: D. mission statement & vision statement, strategic planning, tactical planning, operational planning

A company producing cameras and video cameras prefers to focus its resources on a fast imitation program to reverse engineer new features from competitors and add those, rather than implementing truly inventive features. Miles and Snow would call this company a(n)

A company producing cameras and video cameras prefers to focus its resources on a fast imitation program to reverse engineer new features from competitors and add those, rather than implementing truly inventive features. Miles and Snow would call this company a(n)



A. reactor.

B. prospector.

C. analyzer.

D. defender.

E. imitator.



Answer: C. analyzer

In a new broadband environment, consumers are more able than ever before to download products like music, movies and books. Netflix has been aggressive in taking advantage of this fact, offering web streaming and game console-access to its customers. According to Miles and Snow, Neflix would be a(n)

In a new broadband environment, consumers are more able than ever before to download products like music, movies and books. Netflix has been aggressive in taking advantage of this fact, offering web streaming and game console-access to its customers. According to Miles and Snow, Neflix would be a(n)



A. reactor.

B. prospector.

C. analyzer.

D. defender.

E. executor.



Answer: B. prospector

Which of the following is a benefit of planning?

Which of the following is a benefit of planning?



A. Planning allows you to spend little time preparing for the future.

B. Planning allows you to make all decisions without consulting superiors.

C. Planning helps you compare your results to your competitors'.

D. Planning helps the company to be spontaneous.

E. Planning helps you cope with uncertainty.



Answer: E. planning helps you cope with uncertainty

Which of the following is one of the challenges of planning?

Which of the following is one of the challenges of planning?



A. Assigning the right people to tasks

B. Determining the correct budget

C. Measuring results with accuracy

D. Finding the time to plan

E. Motivating employees



Answer: D. finding the time to plan

Planning is defined as

Planning is defined as



A. formulating a method to allocate resources effectively.

B. motivating employees.

C. coping with obstacles to past performance.

D. setting goals and deciding how to achieve them.

E. implementing strategic goals.



Answer: D. setting goals and deciding how to achieve them

______ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

______ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.



A. Apprehension

B. Role conflict

C. Role overload

D. Stress

E. Anxiety



Answer: d. stress

A waiter expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of the

A waiter expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of the



A. halo effect.

B. self-fulfilling prophecy.

C. fundamental attribution bias.

D. self-serving bias.

E. selective perception error.



Answer: B. self-fulfilling prophecy

Tori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of the

Tori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of the



A. halo effect.

B. self-fulfilling prophecy.

C. fundamental attribution bias.

D. self-serving bias.

E. selective perception error.



Answer: D. self-serving bias

Brad was hiring a new financial analyst, and he had several good candidates. He was leaning towards hiring Kai, a Japanese-American woman, since he thinks Asians are just better at math. Brad is exhibiting which distortion in perception?

Brad was hiring a new financial analyst, and he had several good candidates. He was leaning towards hiring Kai, a Japanese-American woman, since he thinks Asians are just better at math. Brad is exhibiting which distortion in perception?



A. Racism.

B. Selective perception.

C. A fundamental attribution error.

D. Stereotyping.

E. The halo effect.



Answer: D. stereotyping

As employees' age increases, their

As employees' age increases, their



A. job involvement decreases.

B. absenteeism increases.

C. job satisfaction increases.

D. work motivation decreases.

E. organizational commitment decreases.



Answer: C. job satisfaction increases

Which of the following is NOT a step in the perceptual process?

Which of the following is NOT a step in the perceptual process?



A. Selective attention

B. Retrieving from memory to make judgments and decisions

C. Causal attribution

D. Interpretation & evaluation

E. Storing in memory



Answer: C. causal attribution

Miles impressed his boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Miles is exhibiting

Miles impressed his boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Miles is exhibiting



A. self-efficacy.

B. turnover.

C. organizational citizenship behaviors.

D. the halo effect.

E. counterproductive work behaviors.



Answer: C. organizational citizenship behaviors

Franco really doesn't like his new boss and is not happy with the new tasks he's been assigned and the long hours he's been working. Still, he really believes in what the company is trying to accomplish. Franco has

Franco really doesn't like his new boss and is not happy with the new tasks he's been assigned and the long hours he's been working. Still, he really believes in what the company is trying to accomplish. Franco has



A. poor job performance.

B. low job involvement.

C. low organizational commitment.

D. poor job enrichment.

E. low job satisfaction.



Answer: E. low job satisfaction

If a manager knows one of her subordinates has low self-esteem and wishes to enhance it, she should

If a manager knows one of her subordinates has low self-esteem and wishes to enhance it, she should



A. provide frequent reminders about improving weaknesses.

B. avoid delegating work to this subordinate.

C. redesign the work so that it is routine and structured.

D. avoid giving feedback.

E. break larger projects into smaller tasks and projects.



Answer: E. break larger projects into smaller tasks and projects

Tony is a manager of several subordinates that seem to be low in self-efficacy. In an effort to improve this, he should

Tony is a manager of several subordinates that seem to be low in self-efficacy. In an effort to improve this, he should



A. let them learn new tasks independently.

B. give them simplistic jobs.

C. immediately create very challenging goals for them.

D. provide guided experiences.

E. avoid giving positive feedback.



Answer: D. provide guided experiences

Belief in one's personal ability to do a task is called

Belief in one's personal ability to do a task is called



A. self-esteem.

B. openness to experience.

C. self-efficacy.

D. locus of control.

E. self-monitoring.



Answer: C. self-efficacy

How should a manager use personality tests?

How should a manager use personality tests?



A. Use graphology tests to infer personality

B. Create personality profiles of the desirable employee for different jobs

C. Experiment with various personality tests that appear on the Internet

D. Assess testing for any possible adverse impact on hiring women and minorities

E. Avoid them, as they are illegal



Answer: D. assess testing for any possible adverse impact on hiring women and minoritites

Adrienne really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Adrienne probably scores high in

Adrienne really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Adrienne probably scores high in



A. emotional stability.

B. conscientiousness.

C. extroversion.

D. agreeableness.

E. openness to experience.



Answer: C. extroversion

Gen Yers are more likely than older workers to

Gen Yers are more likely than older workers to



A. be very independent.

B. desire financial rewards exclusively.

C. appreciate a slower pace.

D. want more guidance.

E. be more patient in seeing the results of their work.



Answer: A. be very independent

kotter proposed which of the following for organizational change?

kotter proposed which of the following for organizational change?



A. A three stage model: unfreezing, changing, and refreezing

B. Three types of innovation: adaptive, innovative, and radically innovative

C. Eight steps for leading organizational change

D. A three step model: diagnosis, intervention, and evaluation

E. Ten reasons employees resist change



Answer: C. eight steps for leading organizational change

Micky, a manager in a snowboard store, is changing the work schedule of his long-term employees for the annual fall sale, the shop's busiest time. He is using the same basic schedule as last year. Micky should expect that his employees will be

Micky, a manager in a snowboard store, is changing the work schedule of his long-term employees for the annual fall sale, the shop's busiest time. He is using the same basic schedule as last year. Micky should expect that his employees will be



A. terribly upset and quit.

B. terribly upset but not quit.

C. moderately upset and complain.

D. moderately upset but not complain.

E. hardly upset, or not upset at all.



Answer: E. hardly upset, or not upset at all

At Monarch Toys, employees know that during the month of December they are generally required to work different schedules, often with some overtime, to support the holiday shopping season. This is an example of a(n) ______ change.

At Monarch Toys, employees know that during the month of December they are generally required to work different schedules, often with some overtime, to support the holiday shopping season. This is an example of a(n) ______ change.



A. adaptive

B. reactive

C. innovative

D. incremental

E. radically innovative



Answer: A. adaptive

Employees are likely to see an adaptive change as

Employees are likely to see an adaptive change as



A. highly threatening.

B. moderately threatening.

C. somewhat threatening.

D. least threatening.

E. totally unacceptable.



Answer: D. least threatening

Which of the following is NOT a way to encourage innovation?

Which of the following is NOT a way to encourage innovation?



A. Creating a culture that celebrates failure.

B. Supporting innovation with investments of time and money.

C. Rewarding successful innovations.

D. Withholding raises and promotions when innovation attempts don't work out.

E. Hiring top scientists, despite expense.



Answer: D. withholding raises and promotions when innovation attempts don't work out

Rodeo Drive Cosmetics recently introduced a new acai berry lip balm. Nikhil, director of new product development, has just reviewed the dismal results. It appears that Nikhil's team did adequate research on the product's acceptance by consumers prior to its introduction and is equally troubled. Nikhil should

Rodeo Drive Cosmetics recently introduced a new acai berry lip balm. Nikhil, director of new product development, has just reviewed the dismal results. It appears that Nikhil's team did adequate research on the product's acceptance by consumers prior to its introduction and is equally troubled. Nikhil should



A. step down as director.

B. fire and replace the team lead as an example to others.

C. reward his team for their effort.

D. ignore the product failure.

E. demote the team leader.



Answer: C. reward his team for their effort

Researchers working on hydrogen fuel cells hope that this could be a(n) ______ innovation, leading to a clean, renewable energy source, and reducing dependence on depleting fossil fuels with their adverse impact on the global environment.

Researchers working on hydrogen fuel cells hope that this could be a(n) ______ innovation, leading to a clean, renewable energy source, and reducing dependence on depleting fossil fuels with their adverse impact on the global environment.



A. incremental

B. product

C. process

D. radical

E. disruptive



Answer: D. radical

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a(n) ______ innovation.

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a(n) ______ innovation.



A. practice

B. product

C. process

D. adaptive

E. reactive



Answer: C. process

Ben, an OD consultant, is visiting Rainwater Supplements a year after he assisted them in making changes to their employee incentive plan. Now he is comparing sales and turnover data from the last three years to the current year. Ben is in the ______ stage of OD.

Ben, an OD consultant, is visiting Rainwater Supplements a year after he assisted them in making changes to their employee incentive plan. Now he is comparing sales and turnover data from the last three years to the current year. Ben is in the ______ stage of OD.



A. refreezing

B. intervention

C. diagnosis

D. adaptation

E. evaluation



Answer: E. evaluation

In which of the following situations would OD techniques be the most helpful?

In which of the following situations would OD techniques be the most helpful?



A. Increasing efficiency among employees in a firm

B. Assisting employees in dealing with stressful situations

C. Helping employees from two similar organizations work better together in a strategic alliance

D. Facilitating discussion of ethical issues in preparing a company's code of ethics

E. Working with the CEO to determine how to increase profitability



Answer: B. assisting employees in dealing with stressful situations

Which of the following is NOT one of the primary uses of OD?

Which of the following is NOT one of the primary uses of OD?



A. Improving recruitment

B. Adapting to a merger

C. Managing conflict

D. Revitalizing an organization

E. Adapting to an acquisition



Answer: A. improving recruitment

Organizational development is often put into practice by a

Organizational development is often put into practice by a



A. catalytic consultant.

B. change agent.

C. behavioral consultant.

D. transformative consultant.

E. behavioral agent.



Answer: B. change agent

Falcon Touring Bikes recently instituted cross-functional teams to develop new products. Team members are spread across the country. It is expensive and time-consuming for people to travel from their different locations to headquarters to meet. The company would benefit most from a change in ______ involving

Falcon Touring Bikes recently instituted cross-functional teams to develop new products. Team members are spread across the country. It is expensive and time-consuming for people to travel from their different locations to headquarters to meet. The company would benefit most from a change in ______ involving



A. technology; teams meeting "virtually" through electronic media.

B. structure; disbanding the teams and relying on individuals to develop products.

C. culture; sending team members to conflict management courses.

D. people; hiring new people in the organization at the headquarters location.

E. strategy; dropping the strategy of developing new products.



Answer: A. technology; teams meeting "virtually' through electronic media

Yoga Productions is in the process of cross-training all of its entry-level employees to be able to take phone orders or answer customer questions, and to process orders in overflow situations. The company is changing its

Yoga Productions is in the process of cross-training all of its entry-level employees to be able to take phone orders or answer customer questions, and to process orders in overflow situations. The company is changing its



A. people.

B. skills.

C. technology.

D. attitudes.

E. structure.



Answer: B. skills

Smart Office Furnishings has had several incidents lately in which its drivers became lost when attempting deliveries. The drivers have no GPS or other access to computerized information and rely on the customers themselves for directions. Smart Office Furnishings probably needs to change its

Smart Office Furnishings has had several incidents lately in which its drivers became lost when attempting deliveries. The drivers have no GPS or other access to computerized information and rely on the customers themselves for directions. Smart Office Furnishings probably needs to change its



A. structure.

B. people.

C. technology.

D. culture.

E. strategy.



Answer: C. technology

Maid to Clean is considering implementing a system that will pay the cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to insure quality. Managers believe that this will reduce labor costs. Maid to Clean is focusing on changing employee

Maid to Clean is considering implementing a system that will pay the cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to insure quality. Managers believe that this will reduce labor costs. Maid to Clean is focusing on changing employee



A. performance.

B. skills.

C. attitudes.

D. management.

E. structure.



Answer: A. performance

Laredo Insurance is about to install a new computer system that will change the way claims adjusters settle claims. Adjusters will be able to do the adjustment and issue the check right at the scene of the accident. Laredo most likely needs to focus on changing employee

Laredo Insurance is about to install a new computer system that will change the way claims adjusters settle claims. Adjusters will be able to do the adjustment and issue the check right at the scene of the accident. Laredo most likely needs to focus on changing employee



A. performance.

B. skills.

C. attitudes.

D. management.

E. perceptions.



Answer: B. skills

Non-managerial employees at Romero Manufacturing belong to a union. The union has come close to striking several times over the years and labor negotiations have recently been very tense. Romero likely needs to focus on changing

Non-managerial employees at Romero Manufacturing belong to a union. The union has come close to striking several times over the years and labor negotiations have recently been very tense. Romero likely needs to focus on changing



A. values among potential customers.

B. the likelihood that an acquisitions might occur.

C. manufacturing processes and procedures.

D. population variables.

E. forces originating inside the organization.


Answer: E. forces originating inside the organization

The human resource department at The Book Source has just calculated the absenteeism rate for 2010, and it is 25% higher than it was in 2008 and 2009. Managers should

The human resource department at The Book Source has just calculated the absenteeism rate for 2010, and it is 25% higher than it was in 2008 and 2009. Managers should



A. wait until the end of 2011 and see what the rate is.

B. begin a major job redesign effort.

C. reduce employees' work hours.

D. investigate whether employees have become dissatisfied with their jobs.

E. institute strict disciplinary procedures for employees who are absent.



Answer: D. investigate whether employees have become dissatisfied with their jobs

Arizona Pottery is having a difficult time finding inexpensive labor, which it attributes to an unfriendly climate toward Hispanics since the passage of tough illegal immigration legislation in that state. This is an example of a(n) ______ change.

Arizona Pottery is having a difficult time finding inexpensive labor, which it attributes to an unfriendly climate toward Hispanics since the passage of tough illegal immigration legislation in that state. This is an example of a(n) ______ change.



A. market

B. employee

C. social and political

D. technological

E. economic



Answer: C. social and political


Which of the following is an example of a proactive change?

Which of the following is an example of a proactive change?



A. Ciara's staff is unhappy about the long hours they have been working and several of them quit before Mary knows there is a problem.

B. Ciara cannot get permission to hire another person until her group misses several deadlines.

C. Ciara's group sent a product that was nearing its launch date back to the drawing board based on a competitor's superior new offering.

D. Ciara explores improvements in bonus structures with her staff and begins to implement them prior to any serious discontent on the part of the staff.

E. Ciara is constantly "putting out fires", responding to daily crises in her group.



Answer: D. ciara explores improvements in bonus structures with her staff and begins to implement them prior to any serious discontent on the part of the staff

Quinton has a difficult employee, Melissa, with whom he has been dealing for over a year. Despite repeated attempts to correct her workplace behavior, she has not improved. Which of the following is a good suggestion for handling this case?

Quinton has a difficult employee, Melissa, with whom he has been dealing for over a year. Despite repeated attempts to correct her workplace behavior, she has not improved. Which of the following is a good suggestion for handling this case?


A. Fire Melissa if her poor performance continues for another year.

B. Fire Melissa effective immediately, and have her escorted off the premises.

C. Use Melissa's dismissal as an example to others to increase their productivity.

D. Dismiss Melissa but offer her assistance in finding another job.

E. Don't dismiss Melissa because she needs your sympathy.



Answer: D. dismiss Melissa but offer assistance in finding another job

If an employee has been dismissed "for cause" this means that

If an employee has been dismissed "for cause" this means that



A. he has the right to get his position back in the future.

B. he quit the job.

C. the company is downsizing, and his job is permanently eliminated.

D. he is being laid off.

E. he is being fired for his job performance.



Answer: E. he is being fired for his job performance

Which of the following is NOT a principal reason why an employee may be transferred?

Which of the following is NOT a principal reason why an employee may be transferred?



A. Employee's skills are needed in another part of the organization

B. To retain employee interest and motivation by presenting a new challenge

C. Employee is suspected of illegal behavior

D. Employee has a personal differences with present boss

E. To broaden employee experience



Answer: C. employee is suspected of illegal behavior

Which of the following is the best statement of feedback?

Which of the following is the best statement of feedback?



A. "You're always doing personal stuff at work."

B. "That's the wrong way to print that document."

C. "You are really unmotivated at work lately."

D. "Your last report contained seven errors which I think you could improve."

E. "You've got to figure out how to improve your relationship with Susie."



Answer: D. your last report contained seven error which i think you should improve

Sandra is conducting performance appraisals of members of her sales team. The report is quite simple; she compares each person's sales on a quarterly basis to the goal for that quarter. Sandra is using a(n) ______ system of appraisal.

 Sandra is conducting performance appraisals of members of her sales team. The report is quite simple; she compares each person's sales on a quarterly basis to the goal for that quarter. Sandra is using a(n) ______ system of appraisal.


A. objective

B. behavioral

C. trait

D. informal

E. 360-degree



Answer: A. objective

Tomiko, an HR manager, is designing a training class for those working on various cross-functional teams within her company. This class that is aimed at improving group decision making. What method of delivery should she choose?

Tomiko, an HR manager, is designing a training class for those working on various cross-functional teams within her company. This class that is aimed at improving group decision making. What method of delivery should she choose?



A. Lectures

B. Role plays

C. Workbooks

D. Videotapes

E. Computer-aided training



Answer: B. role plays

Tracy, an HR manager, had a meeting with the director of operations to determine if the new training program appears to be effective in improving productivity on the shop floor. Tracy is performing which step of the training process?

Tracy, an HR manager, had a meeting with the director of operations to determine if the new training program appears to be effective in improving productivity on the shop floor. Tracy is performing which step of the training process?



A. Assessment

B. Objectives

C. Selection

D. Implementation

E. Evaluation



Answer: E. evaluation

In an interview Gabe asked Danielle to tell him about a time when she was able to overcome some sort of adversity. Gabe is conducting a(n)

In an interview Gabe asked Danielle to tell him about a time when she was able to overcome some sort of adversity. Gabe is conducting a(n)



A. realistic job preview.

B. performance interview.

C. situational interview.

D. behavioral description interview.

E. unstructured interview.


Answer: D. behavioral description interview

Which of the following is a good suggestion for managers when conducting interviews?

Which of the following is a good suggestion for managers when conducting interviews?



A. Ask about the candidate's family to show personal interest.

B. The resume should be used for selection of interview candidates only; ignore it thereafter.

C. Do more than half of the talking to make sure you are sharing enough about the company and its culture.

D. Ask questions spontaneously to get the most straightforward answers from the candidate.

E. After the interview write a short report with a quantitative score of the candidate's qualifications.


Answer: E. after the interview write a short report with a quantitative score of the candidate's qualifications

When Javier became one of three final candidates for a managerial position with a large medical supply company, the director of the department scheduled a special meeting with him. There, the two talked about the stressful deadlines and heavy travel required of the position, as well as the great compensation and multiple perks. Javier appreciated that the director took time to conduct a

When Javier became one of three final candidates for a managerial position with a large medical supply company, the director of the department scheduled a special meeting with him. There, the two talked about the stressful deadlines and heavy travel required of the position, as well as the great compensation and multiple perks. Javier appreciated that the director took time to conduct a



A. behavioral-description interview.

B. realistic job preview.

C. unstructured interview.

D. situational interview.

E. performance appraisal.



Answer: B. realistic job preview

Lauren worked in a distribution warehouse for a power tool company. Throughout the building, there were posters and calendars of a sexually explicit nature, and they made Lauren very uncomfortable. This is

Lauren worked in a distribution warehouse for a power tool company. Throughout the building, there were posters and calendars of a sexually explicit nature, and they made Lauren very uncomfortable. This is



A. a quid pro quo harassment.

B. not of legal concern because none of the offensive materials are directed at Lauren.

C. sexual discrimination.

D. not of legal concern because Lauren is not suffering any economic injury.

E. a hostile work environment.


Answer: E. a hostile work environment

Management at Perry Architecture wanted to raise the levels of minorities and women in its ranks. So, the company began an active recruitment program with a local university, and a special career development program as well. Perry has started a(n) ______ plan.

Management at Perry Architecture wanted to raise the levels of minorities and women in its ranks. So, the company began an active recruitment program with a local university, and a special career development program as well. Perry has started a(n) ______ plan.



A. reverse discrimination

B. equality

C. civil rights

D. preferential treatment

E. affirmative action



Answer: E. affirmative action

After being referred by a friend, Shabina attended a job interview. She didn't feel it went well, but was surprised when her friend told her the boss didn't like that she had worn her hijab, a traditional headscarf, saying "our customers prefer working with Christians". This is an example of

After being referred by a friend, Shabina attended a job interview. She didn't feel it went well, but was surprised when her friend told her the boss didn't like that she had worn her hijab, a traditional headscarf, saying "our customers prefer working with Christians". This is an example of


A. affirmative action.

B. quid pro quo.

C. discrimination.

D. hostile work environment.

E. favoritism.



Answer: C. discrimination

Peter has a degenerative eye disease that is causing him to gradually lose his eyesight. When he asked his employer to purchase him a low vision computer for use at work, he was instead let go. This violates provisions of the

Peter has a degenerative eye disease that is causing him to gradually lose his eyesight. When he asked his employer to purchase him a low vision computer for use at work, he was instead let go. This violates provisions of the



A. Civil Rights Act, Title VII.

B. Patient Protection & Affordable Care Act.

C. Occupational Safety & Health Act (OSHA).

D. Americans with Disabilities Act (ADA).

E. Privacy Act.



Answer: D. Americans with disabilities act (ADA)

Adam, an HR manager, was using reports from the U.S. Bureau of Labor Statistics and the U.S. Census Bureau for information about his industry's labor pool in his geographic area. Adam is planning to

Adam, an HR manager, was using reports from the U.S. Bureau of Labor Statistics and the U.S. Census Bureau for information about his industry's labor pool in his geographic area. Adam is planning to



A. perform a job analysis.

B. recruit from inside the organization.

C. analyze human capital.

D. develop an affirmative action program.

E. recruit from outside the organization.



Answer: E. recruit from outside the organization

Gabriella had been working as an executive assistant to the president for nearly twenty years, so when she retired no one had a good idea of all that her job entailed. Before she left, Laura sat with her for two weeks to observe her duties and ask her the details of all functions. Laura was performing a

Gabriella had been working as an executive assistant to the president for nearly twenty years, so when she retired no one had a good idea of all that her job entailed. Before she left, Laura sat with her for two weeks to observe her duties and ask her the details of all functions. Laura was performing a



A. behavioral-description interview.

B. performance appraisal.

C. informal appraisal.

D. job analysis.

E. job rotation.


Answer: D. job anaylsis

ISO 14000 is about

ISO 14000 is about



A) Minimum standard in Japan.

B) Managing environment.

C) Emphasize on leadership and customer requirements.

D) Standards in Europe.



Answer: B

Operational strategy answer the question of how? What is how?

Operational strategy answer the question of how? What is how?



A) How to accomplished mission?

B) How to develop a strategy

C) How to track the how well the organization is doing

D) How to set a mission



Answer: A

Strategy ________?

Strategy ________?



A) Directs the institution of what they should be.

B) Is about implementation.

C) Is about research and development.

D) Directs the management on how to achieve goals.



Answer: D

Which of the followings best describe service?

Which of the followings best describe service?



A) We can always order to get services.

B) Import and export of services are normal jobs for Operations Managers.

C) There are doubts about the quality in services.

D) In services, people do not communicate.



Answer: C

Quality is one of the ten strategic OM decisions. Define quality.

Quality is one of the ten strategic OM decisions. Define quality.



A Something to do with deciding the price.

B Something to do with customers' expectation.

C Something to do with designing goods and services.

D Something to do with supply chain.



Answer: B

What is strategy?

What is strategy?



A Strategy directs the organisation of what they should be.

B Strategy directs the organisation on how to get there.

C Strategy is about implementation.

D strategy is about research and analysis



Answer: B

Agrobank has many customers doing business in Singapore. They would like to be part of the customers financial instrument but no intention to open a branch oversees. What should Agrobank do?

Agrobank has many customers doing business in Singapore. They would like to be part of the customers financial instrument but no intention to open a branch oversees. What should Agrobank do?



A Transnational strategy.

B International strategy

C Multidomestic strategy

D Global strategy.


Answer: B

What Operations Managers' scope and responsibilities?

What Operations Managers' scope and responsibilities?



A Decide on procurements.

B Decide on pricing.

C Create demands for products.

D Designing the layout of products



Answer: A

Why go global?

Why go global?



A To increase market share.

B More well known.

C To learn to improve operations.

D Multidomestic strategy


Answer: C

What is Operations Management?

What is Operations Management?



A Management skills to run business.

B Activities that transform materials into products.

C Unique, cheap, and responsive.

D Attracting customers and suppliers



Answer: B

Why Operations Management?

Why Operations Management?



A) OM is the only core parts in any business.

B) To understand how goods and services are produced.

C) OM is the only way for business to reduce costs hence increase profits.

D) It deals with all key functions area in any organisation.



Answer: B

Competing on response simply mean.

Competing on response simply mean.



A Quick.

B Inexpensive.

C Customer service

D Uniqueness.

E Reliable.



Answer: E

Define Services.

Define Services.



A) In service, there should not be any issues of interactions.

B) We can always order for services.

C) Import and export of SERVICES is a normal job for Operations Managers.

D) There is no question about differentiation in services.



Answer: D

How to decide on operations when it comes to Services.

How to decide on operations when it comes to Services.



A) Services cannot be stored.

B) Supply chain is important but not critical.

C) Services need to be near customer.

D) Oftenly repair and take place at customer's site.



Answer: D

How can a firm achieve competitive advantage via operations?

How can a firm achieve competitive advantage via operations?



A) Competing on getting the quick supplies.

B) Competing on getting the best employees.

C) Competing on getting the best locations.

D) Competing on getting uniqueness.



Answer: D

In recent years, Proton has been using Lotus expertise in handling and steering. Proton bought Lotus to benefit the long run economy of scale. Even though Lotus maintains its name and brand, the top management of Lotus is actually Proton itself. This explains the theory of __________

In recent years, Proton has been using Lotus expertise in handling and steering. Proton bought Lotus to benefit the long run economy of scale. Even though Lotus maintains its name and brand, the top management of Lotus is actually Proton itself. This explains the theory of __________



A) Acquisition

B) Joint Ventures

C) Alliance

D) Conglomerates



Answer: A

"Environmental friendly" products are made _____

"Environmental friendly" products are made _____



A) using homegrown materials

B) using less energy

C) using inexpensive materials

D) According to ISO 9001 standards



Answer: B

In 2006, Bank Negara Malaysia announced that Malaysia will be in Islamic banking hub in South East Asia, and ready to relax the rules and regulations in allowing foreign bank to enter the country, Kuwait Finance House was the first bank to make the first move. They assume this as _____ .

In 2006, Bank Negara Malaysia announced that Malaysia will be in Islamic banking hub in South East Asia, and ready to relax the rules and regulations in allowing foreign bank to enter the country, Kuwait Finance House was the first bank to make the first move. They assume this as _____ .



A) Economic Change

B) Social And Demographic Change

C) Political And Legal Change

D) Technological Change



Answer: C

Proton was appraised by the automobile industry player with the launching of their latest nidek Oritib Oreve, The launching shows how Preve was developed from scratch to finished product via 3D. Proton was using _____________.

Proton was appraised by the automobile industry player with the launching of their latest nidek Oritib Oreve, The launching shows how Preve was developed from scratch to finished product via 3D. Proton was using _____________.



A) Computer-Aided Design

B) Computer-Aided Manufacturing

C) Virtual Reality Technology

D) Modular Design



Answer: C

Noah goes to Tesco to buy a new rack for his new books. Back homes, he realises the instruction given was only images without wording or specific instruction for assemble the rack.Noah receives ______

Noah goes to Tesco to buy a new rack for his new books. Back homes, he realises the instruction given was only images without wording or specific instruction for assemble the rack.Noah receives ______



A) Assembly Chart

B) Assembly Drawing

C) Work Order

D) Route Sheet



Answer: B

When McKenzie consulting Al-Rajhi bank on brand, staff, top managers, and even customers were participated in the planning for future brand development of Al-Rajhi, McKenzie is applying _______

When McKenzie consulting Al-Rajhi bank on brand, staff, top managers, and even customers were participated in the planning for future brand development of Al-Rajhi, McKenzie is applying _______



A) Trend Projection

B) Sales Force Composite

C) Jury Executive Opinion

D) Delphi Method



Answer: D

Treatment approaches for apraxia of speech aim to

Treatment approaches for apraxia of speech aim to



Answer: improve speech production and intelligibility, reestablish motor plans/programs, improve the ability to select motor plan/activate it, set program parameters (speed in specific situations)


Treatment goal of treating underlying forms

Treatment goal of treating underlying forms




Answer: improvements in production and comprehension of trained sentences that will generalize to linguistically related sentences structures. Complex sentences to simple sentences.


What is multiple modality input?

What is multiple modality input?



Answer: Use of high frequency, concrete words in short, simple grammatical constructions


Some examples of external cues include

Some examples of external cues include



Answer: alarms/timers, whiteboards, journals, photo albums, check lists, maps, calendars, labeling, clocks, smart phones, etc.


What is the goal of cognitive-communication treatment?

What is the goal of cognitive-communication treatment?



Answer: To maximize the individual's quality of life and communication success, using whichever approach or combination of approaches meets the needs and values of that individual (ASHA Patient Portal, 2017)


The Cognitive Linguistic Quick Test Plus, Arizona Battery for Communication Disorders of Dementia (2nd edition), Rivermead Behavioral Memory Test-3, Repeatable battery for the Assessment of Neuropsychological status, Communication Activities of Daily Living-3, and the Functional Linguistic Communication Inventory-2 are all what?

The Cognitive Linguistic Quick Test Plus, Arizona Battery for Communication Disorders of Dementia (2nd edition), Rivermead Behavioral Memory Test-3, Repeatable battery for the Assessment of Neuropsychological status, Communication Activities of Daily Living-3, and the Functional Linguistic Communication Inventory-2 are all what?



Answer: Standardized assessments for cognitive impairment


How to complete the One Minute Naming Test

How to complete the One Minute Naming Test



Answer: Ask the Pt. to name as many objects in a category that they can in one minute or ask the patient to name as many words that start with "f" as they can in one minute.


Which of the following statements regarding expatriates are correct?

Which of the following statements regarding expatriates are correct?



Answer: 


Companies striving for a multinational organizational culture are moving away from placing expatriates in top management positions.

The use of expatriates costs companies up to four times as much as employing host-country nationals.


What are advantages of bringing foreign nationals to work at a parent company?

What are advantages of bringing foreign nationals to work at a parent company?



Answer: 


They are able to share knowledge about how business is conducted in their home countries.

They improve their salesmanship to more effectively sell when they return to their home market.

Which of the following are ways organizations monitor diversity efforts?

Which of the following are ways organizations monitor diversity efforts?



Answer: 


Organizations use advisory groups to assess the impact of practices on diverse groups.

Organizations use advisory groups to monitor policies.

Task forces provide feedback to top management regarding the effectiveness of diversity management.


Truly multicultural organizations ______.

Truly multicultural organizations ______.



Answer: Develop a synergistic atmosphere and generally lack prejudice and discrimination


Anwar has worked for the same company for 20 years. His group just hired Davonte, a new, young employee. Davonte comes across to Anwar as entitled and cocky. Davonte considers Anwar a relic with bad taste in coffee. This situation reflects which challenge of diversity?

Anwar has worked for the same company for 20 years. His group just hired Davonte, a new, young employee. Davonte comes across to Anwar as entitled and cocky. Davonte considers Anwar a relic with bad taste in coffee. This situation reflects which challenge of diversity?



Answer: Mistrust and tension


The Civil Rights Movement, which led to the Civil Rights Act of 1964, was the catalyst for many of the rights that we take for granted today. These rights include which of the following?

The Civil Rights Movement, which led to the Civil Rights Act of 1964, was the catalyst for many of the rights that we take for granted today. These rights include which of the following?



Answer: 


Equal opportunity in the workplace,

Illegality of religious discrimination, &

Fair treatment in housing


Which of the following are guaranteed by the Employee Retirement Income Security Act of 1974?

Which of the following are guaranteed by the Employee Retirement Income Security Act of 1974?




Answer: 


Retirement benefits should be paid to employees whose companies go bankrupt or cannot meet their pension obligations.

Private pension programs should not be mismanaged.

Retirement benefits should be paid to those who earn a right to draw benefits.


Subscribe to: Posts (Atom)