A stakeholder group who provides reactions to new curriculum proposals by a university faculty is an example of a(n):

A stakeholder group who provides reactions to new curriculum proposals by a university faculty is an example of a(n):A. Production teamB. Project teamC....

Jeff's workgroup is having a lot of disagreement over the direction the group should take. They are involved in the __________ stage of group development.

Jeff's workgroup is having a lot of disagreement over the direction the group should take. They are involved in the __________ stage of group development.A....

In Earl's department at Pencilchicken, Inc. employees get money based on how much the department has been able to save in costs. This is an example of a ____________ compensation plan.

In Earl's department at Pencilchicken, Inc. employees get money based on how much the department has been able to save in costs. This is an example of...

Bethany is writing a paper for her Management class. She already has a strong 'A' in the class, and only needs to get a C on the paper to keep her A. As she prepares the final version of the paper, she takes special care that the paper is well-written, insightful, and error-free, something that she can be proud of. Bethany is experiencing:

Bethany is writing a paper for her Management class. She already has a strong 'A' in the class, and only needs to get a C on the paper to keep her A....

Two drug companies agree to work together to pool their research and development funds to develop a new drug for arthritis. In doing so, these two organizations have:

Two drug companies agree to work together to pool their research and development funds to develop a new drug for arthritis. In doing so, these two organizations...

Laura runs a sales and expense report at the end of each work day? Which management function is she performing?

Laura runs a sales and expense report at the end of each work day? Which management function is she performing?A. LeadingB. OrganizingC. ControllingD....

Last year, Diana's boss promised her a big bonus if she met her goals. At the end of the year, after Diana had exceeded her goals, she found her bonus was very small. In the future, Diana's _____ will probably be ____.

Last year, Diana's boss promised her a big bonus if she met her goals. At the end of the year, after Diana had exceeded her goals, she found her bonus...

Wendy's created display screens at its drive-thru windows that show customers their orders and prices. This is an example of a(n) _________ innovation.

Wendy's created display screens at its drive-thru windows that show customers their orders and prices. This is an example of a(n) _________ innovation.A....

The U.S. does not allow the import of Cuban sugar and cigars. This is an example of a(n):

The U.S. does not allow the import of Cuban sugar and cigars. This is an example of a(n):A. EmbargoB. TariffC. QuotaD. MaquiladoraAnswer:&nbs...

Patty prefers working alone, is comfortable taking moderate risks, and feels good when accomplishing a goal. Patty probably has a:

Patty prefers working alone, is comfortable taking moderate risks, and feels good when accomplishing a goal. Patty probably has a:A. High need for achievementB....

People of different cultures have different ideas of what is an acceptable distance between people when having a business discussion. This nonverbal element is called:

People of different cultures have different ideas of what is an acceptable distance between people when having a business discussion. This nonverbal element...

George thought there was an opportunity and opened a new deli in Irmo. He is a(n) __________.

George thought there was an opportunity and opened a new deli in Irmo. He is a(n) __________.A. ManagerB. IntrapreneurC. EntrepreneurD. Omni-preneurA...

Bill is supportive of his employees and prefers to have verbal conversations rather than written memos. His style is:

Bill is supportive of his employees and prefers to have verbal conversations rather than written memos. His style is:A. AnalyticalB. BehavioralC. ConceptualD....

At the Big Peaches Department Store, employees generally know that during annual inventory, they are required to work overnight shifts. This is an example of a(n) __________ change.

At the Big Peaches Department Store, employees generally know that during annual inventory, they are required to work overnight shifts. This is an example...

Danny is participating with other managers in a discussion about what his organization's goals should be for the next decade. He is participating in:

Danny is participating with other managers in a discussion about what his organization's goals should be for the next decade. He is participating in:A....

John is interviewing Bambi for a job opening at his accounting firm. He notices that she has several tattoos visible on both arms. He does not believe that people with tattoos can be good accountants. John is engaged in ____________.

John is interviewing Bambi for a job opening at his accounting firm. He notices that she has several tattoos visible on both arms. He does not believe...

John wants his salespeople to use iPhones to improve their sales? Which challenge is he trying to manage?

John wants his salespeople to use iPhones to improve their sales? Which challenge is he trying to manage?A. DiversityB. Information technologyC. Competitive...

Donielle supervises the food assembly line workers. What type of manager is she?

Donielle supervises the food assembly line workers. What type of manager is she?A. Top managerB. Middle managerC. First-line managerD. General manage...

The statement, "I am never going to eat at this restaurant again," reflects the ___________ component of an attitude.

The statement, "I am never going to eat at this restaurant again," reflects the ___________ component of an attitude.A. BehavioralB. DecisionalC. CognitiveD....

Your boss expects you to stay late to cover the workload of a coworker who is out sick, but you are supposed to help your mother with some work on her house tonight. You are suffering from:

Your boss expects you to stay late to cover the workload of a coworker who is out sick, but you are supposed to help your mother with some work on her...

Zach manages a small video rental store. In order to determine if strategic planning will be likely to help his business, Zach should assess:

Zach manages a small video rental store. In order to determine if strategic planning will be likely to help his business, Zach should assess:A. How many...

Jelene sells her art through her own web site and her etsy store. She receives questions from many different countries. Jelene is engaged in _________.

Jelene sells her art through her own web site and her etsy store. She receives questions from many different countries. Jelene is engaged in _________.A....

When analyzing the "W" in SWOT analysis, Roberta, the manager might be assessing:

When analyzing the "W" in SWOT analysis, Roberta, the manager might be assessing:A. Possible challenges in the marketB. Competitors' actionsC. High turnover...

Bill has been a manager for 14 years. He has seen many different situations with his employees. He often makes decisions without really thinking about them. This is called __________.

Bill has been a manager for 14 years. He has seen many different situations with his employees. He often makes decisions without really thinking about...

Melissa wants her employee, Ralph, to turn in his monthly sales report by the 5th of every month. This meets the ____________ requirement of SMART goals.

Melissa wants her employee, Ralph, to turn in his monthly sales report by the 5th of every month. This meets the ____________ requirement of SMART goals.A....

Fredhandbag Photography scans its environment regularly. However, it does not tend to seek opportunities outside its present markets. This company would most likely be a (n):

Fredhandbag Photography scans its environment regularly. However, it does not tend to seek opportunities outside its present markets. This company would...

Wal-Mart is guided by the following credo: "Find out what customers want, then provide it to them as cheaply and quickly as possible." This is Wal-Mart's:

Wal-Mart is guided by the following credo: "Find out what customers want, then provide it to them as cheaply and quickly as possible." This is Wal-Mart's:A....

The company's CEO puts pressure on the firm's R&D managers to develop products that can be created cheaply. The firm would be following a ________ strategy:

The company's CEO puts pressure on the firm's R&D managers to develop products that can be created cheaply. The firm would be following a ________...

ChemTech International is being picketed by a group of people who live by their biggest plant. The group is concerned about ChemTech's disposal of waste products into nearby waterways. In this instance, ChemTech is dealing with the _____ part of its _______ environment.

ChemTech International is being picketed by a group of people who live by their biggest plant. The group is concerned about ChemTech's disposal of waste...

Apply the CAGE Model to evaluate whether the "distance" between local and international opportunities is high, medium or low:

Apply the CAGE Model to evaluate whether the "distance" between local and international opportunities is high, medium or low:A. CulturalB. AdministrativeC....

David was asked by his supervisor to participate in a task force to develop new procedures for company invoices. Which of the following statements BEST describes why David should participate in the task force?

David was asked by his supervisor to participate in a task force to develop new procedures for company invoices. Which of the following statements BEST...

The following items are necessary to scan data or graphics electronically into a word processing document?

The following items are necessary to scan data or graphics electronically into a word processing document?A.) computer, digital camera, printer, word...

Which of the following BEST defines "equity"

Which of the following BEST defines "equity"A.) The act of working with others willinglyB.) The act of recognizing or stating the difference.C.) the act...

Which of the following tasks cannot be completed in the print dialogue box?

Which of the following tasks cannot be completed in the print dialogue box?A.) Chose the printer you want to use.B.) print preview the documentC.) specify...

Which of the following best illustrates nondiscriminatory behavior?

Which of the following best illustrates nondiscriminatory behavior?A.) Giving people of your race a better positionB.) Telling a person of a different...

What command from the Edit menu is used to delete paragraphs from one location in the document and move them to another location?

What command from the Edit menu is used to delete paragraphs from one location in the document and move them to another location?A.) Copy/pasteB.) cut/pasteC.)...

What is the preferred color of paper to use for letters of application?

What is the preferred color of paper to use for letters of application?A.) blueB.) YellowC.) whiteD.) pinkAnswer: C.) wh...

In most software programs. the following key is commonly used to locate Help.

In most software programs. the following key is commonly used to locate Help.A.) escapeB.) homeC.) F1D.) controlAnswer: C.)...

A bank reconciliation for checking account should be performed:

A bank reconciliation for checking account should be performed:A.) DailyB.) WeeklyC.) MonthlyD.) Bi- monthlyAnswer: C.) Mont...

If unwelcome advances are made toward an employee, this is an example of:

If unwelcome advances are made toward an employee, this is an example of:A.) harassmentB.) DiscriminationC.) EthicsD.) All of the aboveAnswer: A.)...

What is the most efficient method to archive inactive records:

What is the most efficient method to archive inactive records:A.) Floppy diskB.) MicroficheC.) Computer hard driveD.) Filing cabinetAnswer: B.) ...

The person in a large corporation who usually greets the visitors and clients is typically called the

The person in a large corporation who usually greets the visitors and clients is typically called theA.) Executive assistantB.) SecretaryC.) Administrative...

Which of the following is NOT an example of a diverse workplace:

Which of the following is NOT an example of a diverse workplace:A.) Women and meB.) Same age groupsC.) Various ethnic backgroundsD.) Various socio-economic...

When sending e-mail, one should NEVER:

When sending e-mail, one should NEVER:A.) Use abbr.B.) Use all CAP LETTERSC.) Write as briefly as possibleD.) Send it to more than one personAnswer: B.)...

When a worker has been away from the office, message:

When a worker has been away from the office, message:A.) should be answered in order receivedB.) should be answered in the order of importance.C.) Can...

An example of poor ethical behavior is/are

An example of poor ethical behavior is/areA.) Discussing a customer's account with a relative.B.) Pocketing the $.25 that the teller drawer was over.C.)...

Most word processing software allows you to print a list of all the files within a particular directory or subdirectory. In order to do this, you must first access the menu:

Most word processing software allows you to print a list of all the files within a particular directory or subdirectory. In order to do this, you must...

A young man is going on an employment interview at a business office. Which of the following items should he be careful to polish for the interview?

A young man is going on an employment interview at a business office. Which of the following items should he be careful to polish for the interview?A.)...

It is your responsibility to upgrade the software program on your computer for Office 97 to Office 2000. The least time-consuming method to perform this function would be to:

It is your responsibility to upgrade the software program on your computer for Office 97 to Office 2000. The least time-consuming method to perform this...

Which of the following BEST illustrates the need to maintain confidentiality and sensitivity of company information.

Which of the following BEST illustrates the need to maintain confidentiality and sensitivity of company information.A.) You might embarrass the company...

Photocopying a document is an important role in the records management system. This process of making copies is called _____.

Photocopying a document is an important role in the records management system. This process of making copies is called _____.A.) Desktop publishingB.)...

Which of the following is NOT true when filling out a preprinted form?

Which of the following is NOT true when filling out a preprinted form?A.) Make sure all information is up-to-date and accurate.B.) Write legibly with...

One of the most efficient ways to organize work on your desk in the office is with the use of?

One of the most efficient ways to organize work on your desk in the office is with the use of?A.) A desk organizer with labeled trays.B.) Several computer...

Which of the following is TRUE of the four major categories of quality costs?

Which of the following is TRUE of the four major categories of quality costs?a. An increase in internal failure costs will decrease external failure costs.b....

Costs associated with measuring and analyzing data in order to detect and correct quality problems are:

Costs associated with measuring and analyzing data in order to detect and correct quality problems are:a. internal correction costs.b. appraisal costs.c....

The costs of material, labor, and overhead incurred when scrapping a defective product prior to customer delivery are:

The costs of material, labor, and overhead incurred when scrapping a defective product prior to customer delivery are:a. appraisal costs.b. external failure...

For a firm with a mature and effective quality cost management system, the greatest proportion of quality cost will be found in which category?

For a firm with a mature and effective quality cost management system, the greatest proportion of quality cost will be found in which category?a. Internal...

Which of the following is NOT a prevention cost?

Which of the following is NOT a prevention cost?a. Process control costsb. Inspection costsc. Quality planning costsd. Training costsAnswer: b. Inspection...

Which of the following statements about traditional accounting systems is INCORRECT?

Which of the following statements about traditional accounting systems is INCORRECT?a. They present an inadequate picture of manufacturing efficiency.b....

A judge rules that a lawn mower manufacturer must pay a liability settlement to a consumer who was injured using a defectively produced lawn mover. The cost of the settlement represents what type of cost to the manufacturer?

A judge rules that a lawn mower manufacturer must pay a liability settlement to a consumer who was injured using a defectively produced lawn mover. The...

Inspection is:

Inspection is:a. an appraisal cost.b. a prevention cost.c. an internal failure cost.d. an external failure cost.Answer: a. an appraisal co...

Better prevention of poor quality:

Better prevention of poor quality:a. reduces internal and external failure costs, and increases appraisal cost.b. reduces internal and external failure...

Which of the following is NOT an external failure cost?

Which of the following is NOT an external failure cost?a. Scrap and rework costsb. Costs due to customer complaintsc. Product recall costsd. Product liability...

Which of the following is associated with defective products that have been delivered to the customer?

Which of the following is associated with defective products that have been delivered to the customer?a. Internal failure costsb. Appraisal costsc. Downgrading...

The term 'dpmo' stands for:

The term 'dpmo' stands for:a. defective parts manufactured on-site.b. data processing for manufacturing operations.c. defects per million opportunities.d....

For most companies embarking on a quality cost program, management typically finds that actual costs, in order of highest to lowest, are:

For most companies embarking on a quality cost program, management typically finds that actual costs, in order of highest to lowest, are:a. external failure,...

The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered:

The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered:a....

The cost Ford Motor Corporation incurred to recall its one-year-old Windstar vans in order to replace a faulty relay switch is an example of:

The cost Ford Motor Corporation incurred to recall its one-year-old Windstar vans in order to replace a faulty relay switch is an example of:a. a prevention...

An inspector at a shirt manufacturer discovered that over fifteen hundred shirts were manufactured with incorrect buttons. The manufacturer sold the shirts at 70% of the normal price to a retailer who specializes in "factory seconds." The revenue lost by the manufacturer is considered:

An inspector at a shirt manufacturer discovered that over fifteen hundred shirts were manufactured with incorrect buttons. The manufacturer sold the shirts...

The cost associated with unplanned machine downtime, when operators halt the production line after identifying an unacceptably high rate of defective output, should be classified as:

The cost associated with unplanned machine downtime, when operators halt the production line after identifying an unacceptably high rate of defective...

A machined part is returned to the drilling department for rework. The additional labor that is used to correct the quality problem with the part is:

A machined part is returned to the drilling department for rework. The additional labor that is used to correct the quality problem with the part is:a....

Quality costs are classified into all of the following major categories EXCEPT:

Quality costs are classified into all of the following major categories EXCEPT:a. internal failure.b. appraisal.c. inspection.d. preventionAnswer:&nb...

____ uses analytical approaches and technologies such as cluster analysis, neural networks, and fuzzy logic.

____ uses analytical approaches and technologies such as cluster analysis, neural networks, and fuzzy logic.a. Interlinkingb. Cost-benefit analysisc....

Practical guidelines for designing a performance measurement system include all of the following EXCEPT that:

Practical guidelines for designing a performance measurement system include all of the following EXCEPT that:a. multiple indexes can be combined into...

A credit card company has identified speed of service as a strength that separates it from its competitors. For this company, speed of service can be viewed as:

A credit card company has identified speed of service as a strength that separates it from its competitors. For this company, speed of service can be...

An advantage of cost of quality measures is that management receives a report where the unit of analysis is:

An advantage of cost of quality measures is that management receives a report where the unit of analysis is:a. errors.b. defects.c. dollars.d. lost salesAnswer: c....

A common process-level measurement, extensively used in Six Sigma environments, is _____ - the probability that a unit can pass through a series of process steps without defects.

A common process-level measurement, extensively used in Six Sigma environments, is _____ - the probability that a unit can pass through a series of process...

Which of the following questions is NOT asked in the "Evaluate the performance measures to ensure their usefulness" stage to generate useful process performance measures?

Which of the following questions is NOT asked in the "Evaluate the performance measures to ensure their usefulness" stage to generate useful process performance...

____ systems are software packages that integrate organizational information systems and provide an infrastructure for managing information across the enterprise.

____ systems are software packages that integrate organizational information systems and provide an infrastructure for managing information across the...

Analysts examined the relationship between satisfaction levels and repeat sales at McGregor Buy & Save. They found that 88 percent of repeat purchases came from satisfied or very satisfied customers. They found that a one percentage point in overall satisfaction could bring in 6 million in repeat sales annually. This analysis is an example of:

Analysts examined the relationship between satisfaction levels and repeat sales at McGregor Buy & Save. They found that 88 percent of repeat purchases...

A(n) _____ defect is one likely to result in failure or to materially reduce the usability of the unit for its intended purpose.

A(n) _____ defect is one likely to result in failure or to materially reduce the usability of the unit for its intended purpose.a. internalb. criticalc....

Generally, many organizations classify defects into _____ defects, _____ defects, and _____ defects.

Generally, many organizations classify defects into _____ defects, _____ defects, and _____ defects.a. critical; major; minorb. internal; external; customer-basedc....

Because of the negative connotation of "defect" and its potential implication in liability suits, the term _____ has become widely accepted.

Because of the negative connotation of "defect" and its potential implication in liability suits, the term _____ has become widely accepted.a. nonconformityb....

To reduce the inconsistency in calculating quality issues in products and processes, Six Sigma uses the measure of:

To reduce the inconsistency in calculating quality issues in products and processes, Six Sigma uses the measure of:a. defects per million units (dpmu).b....

In services, a measure of quality analogous to defects per unit is:

In services, a measure of quality analogous to defects per unit is:a. errors per unit.b. errors per opportunity.c. defects per transaction.d. defects...

According to Six Sigma standards, a defect rate of 2 per 1,000 is equivalent to:

According to Six Sigma standards, a defect rate of 2 per 1,000 is equivalent to:a. 20000 dpmo.b. 2000 errors.c. 12,000 dpmo.d. 2,000 dpmo.Answer: d....

The acronym SMART used to characterize good measures and indicators is expanded as:

The acronym SMART used to characterize good measures and indicators is expanded as:a. short, modified, accurate, reachable, and testable.b. simple, measurable,...

A unit of work is the:

A unit of work is the:a. measure of work in a manufacturing facility.b. basis of calculating wages in production units.c. output of a process or an individual...

A _____ is any mistake or error that is passed on to the customer.

A _____ is any mistake or error that is passed on to the customer.a. dysfunctionb. nonconformancec. returnd. defectAnswer: d. def...

Regulatory or legal compliance is an example of a:

Regulatory or legal compliance is an example of a:a. financial outcome.b. leadership outcome.c. workforce-focused outcome.d. process effectiveness outcome.Answer: b....

Which of the following is NOT an internal responsiveness indicator to measure process effectiveness outcome?

Which of the following is NOT an internal responsiveness indicator to measure process effectiveness outcome?a. Cycle timesb. Production flexibilityc....

Which of the following is NOT a supply chain indicator?

Which of the following is NOT a supply chain indicator?a. Reductions in inventory and incoming inspectionsb. Increases in quality and productivityc. Product...

Which of the following is NOT TRUE regarding effective performance measures?

Which of the following is NOT TRUE regarding effective performance measures?a. They should be driven by internal and external factors that shape an organization's...

_____ outcomes include business-specific indicators, such as innovation rates and increased use of product and process yields, and Six Sigma initiative results.

_____ outcomes include business-specific indicators, such as innovation rates and increased use of product and process yields, and Six Sigma initiative...

Operational improvement is an example of a:

Operational improvement is an example of a:a. customer-focused outcome.b. process effectiveness outcome.c. leadership outcome.d. financial and market...

_____ measures are generally tracked by senior leadership to gauge overall organizational performance.

_____ measures are generally tracked by senior leadership to gauge overall organizational performance.a. Financialb. Customerc. Productd. ServiceAnswer: a....

_____ is a useful financial performance indicator, which managers use to prioritize improvement projects and gauge the effectiveness of total quality efforts.

_____ is a useful financial performance indicator, which managers use to prioritize improvement projects and gauge the effectiveness of total quality...

Marketplace performance indicators could include all of the following EXCEPT:

Marketplace performance indicators could include all of the following EXCEPT:a. measures of business growth.b. new product and geographic markets enteredc....

Absenteeism, turnover, training effectiveness, and engagement are examples of _____ outcomes.

Absenteeism, turnover, training effectiveness, and engagement are examples of _____ outcomes.a. process-effectivenessb. customer-focusedc. workforce-focusedd....

Response time is an example of a:

Response time is an example of a:a. service outcome.b. workforce-focused outcome.c. customer-focused outcome.d. financial and market outcome.Answer: a....

Perceived value is an example of a:

Perceived value is an example of a:a. customer-focused outcome.b. service outcome.c. financial and market outcome.d. process-effectiveness outcomeAnswer: a....

Which of the following is NOT a customer-focused outcome?

Which of the following is NOT a customer-focused outcome?a. Response delaysb. Warranty claimsc. Customer retentiond. Positive referralAnswer: a....

A good balanced scorecard should contain:

A good balanced scorecard should contain:a. lagging measure only.b. leading measures only.c. both lagging and leading measures.d. neither lagging nor...

The Malcolm Baldrige Criteria for Performance Excellence Results category groups performance measures into six sets. Which of the following is NOT one of them?

The Malcolm Baldrige Criteria for Performance Excellence Results category groups performance measures into six sets. Which of the following is NOT one...

Companies that recognize the importance of reliable and appropriate data and information practice all of the following activities EXCEPT:

Companies that recognize the importance of reliable and appropriate data and information practice all of the following activities EXCEPT:a. development...

Traditionally, most organizations relied on the following performance data EXCEPT:

Traditionally, most organizations relied on the following performance data EXCEPT:a. customer perspective.b. return on investment.c. earnings per share.d....

A set of financial, market, operational, and employee performance measures for management review and use is an example of:

A set of financial, market, operational, and employee performance measures for management review and use is an example of:a. an enterprise resource plan.b....

Robert Kaplan and David Norton developed a balanced scorecard which had four perspectives. Which one of the following is NOT one of them?

Robert Kaplan and David Norton developed a balanced scorecard which had four perspectives. Which one of the following is NOT one of them?a. Financialb....

At the _____ level, operational performance data such as yields, cycle times, and productivity measures help middle managers determine accomplishment of their objectives, whether they are using resources effectively, and where improvement might be necessary.

At the _____ level, operational performance data such as yields, cycle times, and productivity measures help middle managers determine accomplishment...

Which of the following is NOT a benefit derived from good data and information management?

Which of the following is NOT a benefit derived from good data and information management?a. Workers obtain concrete feedback on their performance.b....

If a company finds that the level of employee satisfaction appears to predict turnover, then employee satisfaction represents ______ measure while turnover represents ______ measure.

If a company finds that the level of employee satisfaction appears to predict turnover, then employee satisfaction represents ______ measure while turnover...

___ is a measurement that is not a direct or exclusive measure of performance.

___ is a measurement that is not a direct or exclusive measure of performance.a. Informationb. An indicatorc. A scorecardd. A dashboardAnswer: An...

Data and information support management at different levels. Which of the following is NOT an example of data at the individual level that helps provide real-time information for feedback and process control?

Data and information support management at different levels. Which of the following is NOT an example of data at the individual level that helps provide...

_____ is a focused process for discovering customer requirements and using them to select superior product or service concepts that meet those requirements.

_____ is a focused process for discovering customer requirements and using them to select superior product or service concepts that meet those requirements.a....

Which of the following is NOT a step in concept engineering?

Which of the following is NOT a step in concept engineering?a. Understanding the customer's environmentb. Converting understanding into requirementsc....

_____ is a planning process to guide the design, manufacturing, and marketing of goods by integrating the voice of the customer throughout the organization.

_____ is a planning process to guide the design, manufacturing, and marketing of goods by integrating the voice of the customer throughout the organization.a....

____ is/are simply representation(s) of facts that come from some type of measurement process.

____ is/are simply representation(s) of facts that come from some type of measurement process.a. Datab. Measuresc. Indicatorsd. InformationAnswer:&nb...

Concept development is a highly creative activity that can be enhanced by such techniques as _____ and _____.

Concept development is a highly creative activity that can be enhanced by such techniques as _____ and _____.a. process mapping; modelingb. IQ assessments;...

The first question one must ask during concept development is:

The first question one must ask during concept development is:a. What is the product (good or service) intended to do?b. What should be the USP (unique...

DMADV stands for:

DMADV stands for:a. Define, Measure, Adapt, Deploy, and Verify.b. Design, Monitor, Assess, Deploy, and Verify.c. Develop, Measure, Assess, Deliver, and...

The _____ step in the DMADV process gathers the voice of the customer and identifies the vital CTQs.

The _____ step in the DMADV process gathers the voice of the customer and identifies the vital CTQs.a. defineb. measurec. analyzed. verifyAnswer: b....

The analyze step in the DMADV process is focused on:

The analyze step in the DMADV process is focused on:a. concept development.b. detailed specifications, design reviews, and approvals.c. prototype development...

____ is the process of applying scientific, engineering, and business knowledge to produce a basic functional design that meets both customer needs and manufacturing or service delivery requirements.

____ is the process of applying scientific, engineering, and business knowledge to produce a basic functional design that meets both customer needs and...

___ is a process in which all major functions involved with bringing a product to market are continuously involved with product development from conception through sales.

___ is a process in which all major functions involved with bringing a product to market are continuously involved with product development from conception...

The functions of multifunctional teams involved in concurrent engineering are all of the following EXCEPT to:

The functions of multifunctional teams involved in concurrent engineering are all of the following EXCEPT to:a. develop the concept and decide what design...

_____ represents a set of tools and methodologies used in the product development process for ensuring that goods and services will meet customer needs and achieve performance objectives, and that the processes used to make and deliver them achieve Six Sigma capability.

_____ represents a set of tools and methodologies used in the product development process for ensuring that goods and services will meet customer needs...

Which of the following activities is NOT part of DFSS?

Which of the following activities is NOT part of DFSS?a. Concept developmentb. Product developmentc. Design optimizationd. Design verificationAnswer: b....

This phase in the product development process usually includes prototype testing.

This phase in the product development process usually includes prototype testing.a. Idea generationb. Product developmentc. Preliminary concept developmentd....

If no serious problems are found, the company releases the product to manufacturing or service delivery teams at this stage in the product development process.

If no serious problems are found, the company releases the product to manufacturing or service delivery teams at this stage in the product development...

According to the text, one of the most significant barriers to efficient product development is poor:

According to the text, one of the most significant barriers to efficient product development is poor:a. design process.b. intraorganizational cooperation.c....

_____ alleviate(s) the problems in product development arising out of poor intraorganizational cooperation.

_____ alleviate(s) the problems in product development arising out of poor intraorganizational cooperation.a. Quality circlesb. Concurrent engineeringc....

The reliability function for a component is R(T) = e-λ

The reliability function for a component is R(T) = e-λTThis function represents:a. the probability that the component will not fail within λ T time units.b....

Determine the probability of system failure for a two-component parallel system if the individual component reliabilities are 0.95 and 0.96, respectively.

Determine the probability of system failure for a two-component parallel system if the individual component reliabilities are 0.95 and 0.96, respectively.a....

The system reliability for a two-component parallel system is 0.99968. If the reliability of the first component is 0.992, determine the reliability of the second component.

The system reliability for a two-component parallel system is 0.99968. If the reliability of the first component is 0.992, determine the reliability of...

Which of the following is NOT a phase in the product development process?

Which of the following is NOT a phase in the product development process?a. Preliminary concept developmentb. Product/Process developmentc. Compliance...

Six units were tested over an 80-hour period. One unit failed after 5 hours and a second unit failed after 60 hours. The remaining four units performed satisfactorily until the end of the test. The failure rate is:

Six units were tested over an 80-hour period. One unit failed after 5 hours and a second unit failed after 60 hours. The remaining four units performed...

Product failure that occurs at the beginning of a product's life as a result of manufacturing or material defects is called:

Product failure that occurs at the beginning of a product's life as a result of manufacturing or material defects is called:a. functional failure.b. catastrophic...

The early failure period in a reliability study is sometimes called the:

The early failure period in a reliability study is sometimes called the:a. short-life period.b. break-in period.c. infant mortality period.d. initial...

The acronym MTBF stands for:

The acronym MTBF stands for:a. minimum time between failures.b. minimum time before failure.c. maximum time before failure.d. mean time between failuresAnswer: d....

Determine the probability that a three-component series system will survive for 200 hours if the individual components have failure rates of 0.003, 0.004, and 0.001 per hour, respectively. Assume the reliability function is exponential.

Determine the probability that a three-component series system will survive for 200 hours if the individual components have failure rates of 0.003, 0.004,...

A reliability of 0.98 means that, on average:

A reliability of 0.98 means that, on average:a. 98% of items will fail to perform as expected.b. 98 of 1000 items will fail to perform as expected.c....

The number of failures per unit time during the duration under consideration is called:

The number of failures per unit time during the duration under consideration is called:a. mean time between failures.b. failure rate.c. mean time to failure.d....

The predicted reliability that is determined by the design of a product or process is called:

The predicted reliability that is determined by the design of a product or process is called:a. partitioned reliability.b. technical reliability.c. inherent...

A Cp value of _____ occurs when the natural variation of the process equals the tolerance spread.

A Cp value of _____ occurs when the natural variation of the process equals the tolerance spread.a. 0b. 1.0c. 3.0d. 6.0Answer: b. ...

The Cp equals 2.0 and the process standard deviation equals 1.0. Determine the tolerance spread.

The Cp equals 2.0 and the process standard deviation equals 1.0. Determine the tolerance spread.a. 1.0b. 2.0c. 6.0d. 12.0Answer: d. 1...

Reliability is expressed in terms of:

Reliability is expressed in terms of:a. number of failures.b. probability.c. time period.d. an index.Answer: b. probabili...

Consider a process that is centered at nominal. The manufacturing specifications are: nominal is 'a' and tolerance is 'plus or minus a/8'. Which of the following Cpk values reflects the largest process standard deviation?

Consider a process that is centered at nominal. The manufacturing specifications are: nominal is 'a' and tolerance is 'plus or minus a/8'. Which of the...

The upper and lower one-sided process capability indexes for a process are 0.90 and 2.80, respectively. The Cpk for this process is _____.

The upper and lower one-sided process capability indexes for a process are 0.90 and 2.80, respectively. The Cpk for this process is _____.a. 0.90b. 1.85c....

Which of the following is NOT a process capability index?

Which of the following is NOT a process capability index?a. Cpkb. Cpuc. Cpd. CpzAnswer: d. ...

A process has a Cp equal to 3.5. Determine the standard deviation of the process if the design specifications are 16.08 inches plus or minus 0.42 inches.

A process has a Cp equal to 3.5. Determine the standard deviation of the process if the design specifications are 16.08 inches plus or minus 0.42 inches.a....

A bottling machine fills soft drink bottles with an average of 12.000 ounces with a standard deviation of 0.002 ounces. Determine the process capability index, Cp, if the design specification for the fill weight of the bottles is 12.000 ounces plus or minus 0.015 ounces.

A bottling machine fills soft drink bottles with an average of 12.000 ounces with a standard deviation of 0.002 ounces. Determine the process capability...

Where are customer requirements listed in the House of Quality?

Where are customer requirements listed in the House of Quality?a. In the roofb. Across the topc. Down the left columnd. Across the bottomAnswer: c....

Wide tolerances tend to increase all of the following EXCEPT:

Wide tolerances tend to increase all of the following EXCEPT:a. material utilization.b. manufacturing costs.c. labor productivity.d. machine throughput.Answer: b....

When stating a manufacturing specification, _____ refers to the ideal dimension or the target value that manufacturing seeks to meet and _____ refers to the permissible variation, recognizing the difficulty of meeting a target consistently.

When stating a manufacturing specification, _____ refers to the ideal dimension or the target value that manufacturing seeks to meet and _____ refers...

Which of the following statements is INCORRECT regarding quality function deployment?

Which of the following statements is INCORRECT regarding quality function deployment?a. It reduces the time for new product development.b. It allows companies...

Which of the following tools is most closely associated with quality function deployment?

Which of the following tools is most closely associated with quality function deployment?a. Concept Engineeringb. Taguchi Loss Functionc. House of Qualityd....

The first step in building the House of Quality is to:

The first step in building the House of Quality is to:a. identify customer requirements.b. evaluate the competition.c. identify technical requirements.d....

The roof of the House of Quality shows the interrelationships between:

The roof of the House of Quality shows the interrelationships between:a. technical requirements.b. customer requirements and technical requirements.c....

Consider the quality specification: 'twenty plus or minus five.' The 'plus or minus five' is referred to as the:

Consider the quality specification: 'twenty plus or minus five.' The 'plus or minus five' is referred to as the:a. tolerance.b. nominal dimension.c. target...

The acronym "QFD" stands for:

The acronym "QFD" stands for:e. quality forming dimensions.f. quality function deployment.g. quality feedback dissemination.h. quality focused design.Answer: f....

All products that are produced within tolerance specifications are equally acceptable. This statement illustrates:

All products that are produced within tolerance specifications are equally acceptable. This statement illustrates:a. the underlying principle of the Taguchi...

The Taguchi loss function L(x) = k(x-T)2 is appropriate for which case?

The Taguchi loss function L(x) = k(x-T)2 is appropriate for which case?a. Smaller is betterb. Nominal is bestc. Larger is betterd. Ordinal is bestAnswer: b....

Given the following Taguchi loss function and specifications, determine the estimated loss if the quality characteristic under study takes on a value of 6.30 inches.

Given the following Taguchi loss function and specifications, determine the estimated loss if the quality characteristic under study takes on a value...

A product's quality characteristic has a specification (in inches) of 0.200 ± 0.020. If the value of the quality characteristic exceeds 0.200 by the tolerance of 0.020 on either side, the product will require a repair of $150. The Taguchi loss function for this example is given by:

A product's quality characteristic has a specification (in inches) of 0.200 ± 0.020. If the value of the quality characteristic exceeds 0.200 by the tolerance...

Which of the following is NOT a feature of Kaizen blitz teams?

Which of the following is NOT a feature of Kaizen blitz teams?a. It is comprised of employees from all areas involved in the process.b. Compared to other...

A _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short time period, as opposed to traditional applications, which are performed on a part-time basis.

A _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short...

The four stages (PDSA) of the Deming cycle are:

The four stages (PDSA) of the Deming cycle are:a. plan, do, study, and act.b. product, delivery, systems, and accounts.c. plan, discuss, structure, and...

Which of the following are the quality characteristics in services that are easily measurable as opposed to observable?

Which of the following are the quality characteristics in services that are easily measurable as opposed to observable?a. Competencyb. Wrong deliveryc....

The major obstacle in describing and classifying the behavioral observations is:

The major obstacle in describing and classifying the behavioral observations is:a. the lack of management involvement in driving customer-facing skills.b....

Removing the causes of abnormalities and maintaining consistent performance is the essence of _____.

Removing the causes of abnormalities and maintaining consistent performance is the essence of _____.a. controlb. quality assurancec. feedbackd. process...

An after-action review or debrief consists of asking the following basic questions EXCEPT:

An after-action review or debrief consists of asking the following basic questions EXCEPT:a. What was supposed to happen?b. What actually happened?c....

Documented control procedures are usually written down in a(n):

Documented control procedures are usually written down in a(n):a. operations manual.b. flow chart.c. data control sheet.d. process control plan.Answer: A...

Customer errors _____ stage of a service include failure to signal service inadequacies, to learn from experience, to adjust expectations, and to execute appropriate post-encounter actions.

Customer errors _____ stage of a service include failure to signal service inadequacies, to learn from experience, to adjust expectations, and to execute...

____ arise in the contact between the server and the customer.

____ arise in the contact between the server and the customer.a. Customer errors in preparationb. Tangible errorsc. Treatment errorsd. Task errorsAnswer: Treatment...

Spell-checkers in word processing software help reduce document misspellings. This poka-yoke is an example of:

Spell-checkers in word processing software help reduce document misspellings. This poka-yoke is an example of:a. customer errors in preparation.b. customer...

Which one of the following is NOT one of the three levels of mistake-proofing?

Which one of the following is NOT one of the three levels of mistake-proofing?a. Designing potential errors out of the process.b. Identifying potential...

Which of the following is NOT one of the typical types of service errors and related poka-yokes?

Which of the following is NOT one of the typical types of service errors and related poka-yokes?a. Tangible errorsb. Customer errors at the resolutionc....

Poka-yoke is:

Poka-yoke is:a. an approach for mistake-proofing processes.b. a Japanese organizational hierarchy.c. an error-detection machine used in engineering industries.d....

Poka-yoke focuses on two aspects:

Poka-yoke focuses on two aspects:a. design and control.b. prediction and detection.c. production and delivery.d. machine errors and human errors.Answer: Prediction...

____ is a process in which all major functions responsible for bringing products to the market are continuously involved in product development activities.

____ is a process in which all major functions responsible for bringing products to the market are continuously involved in product development activities.a....

Providing personalized, custom-designed products to meet individual preferences at competitive prices is known as:

Providing personalized, custom-designed products to meet individual preferences at competitive prices is known as:a. concurrent engineering.b. strategic...

In a total-quality manufacturing environment, the burden of inspecting the quality of purchased material rests with the:

In a total-quality manufacturing environment, the burden of inspecting the quality of purchased material rests with the:a. transporter of the material.b....

In services, _____ take(s) the place of the dimensions and tolerances applicable in manufacturing.

In services, _____ take(s) the place of the dimensions and tolerances applicable in manufacturing.a. customer behaviorb. service level agreementsc. flow...

Which of the following does NOT represent a service standard?

Which of the following does NOT represent a service standard?a. Ninety five percent of customers checked in within three minutes of arrival.b. Hamburger...

A goal to reduce the time required to fulfill a customer's order addresses the dimension of:

A goal to reduce the time required to fulfill a customer's order addresses the dimension of:a. accuracy.b. cycle time.c. flexibility.d. reliabilityAnswer: Cycle...

A service is more similar to a manufacturing operation if it is _____ in degree of customer contact, _____ in degree of labor intensity, and _____ in degree of customization.

A service is more similar to a manufacturing operation if it is _____ in degree of customer contact, _____ in degree of labor intensity, and _____ in...

In services low in _____, the customer's impression of physical facilities, processes, and procedures is important.

In services low in _____, the customer's impression of physical facilities, processes, and procedures is important.a. market appealb. customer contactc....

With higher levels of _____, appropriate staff behavior becomes increasingly important.

With higher levels of _____, appropriate staff behavior becomes increasingly important.a. contact and interactionb. customizationc. labor intensityd....

As customization increases, _____ becomes a bigger factor in the customer's perception of service quality.

As customization increases, _____ becomes a bigger factor in the customer's perception of service quality.a. employee behaviorb. process and proceduresc....

When considering effective service designing, a fast food restaurant would be considered _____ in customer contact and ______ in customization.

When considering effective service designing, a fast food restaurant would be considered _____ in customer contact and ______ in customization.a. low,...

In the implementation of kaizen, the principle asset is considered to be:

In the implementation of kaizen, the principle asset is considered to be:a. technology.b. automation.c. financial investment.d. people.Answer: P...

Any process control system has all of the following EXCEPT:

Any process control system has all of the following EXCEPT:a. a backup process.b. comparison of actual results with the standardc. a means of measuring...

These goals and standards set as part of a control system are reflected by measurable quality characteristics like all of the following EXCEPT:

These goals and standards set as part of a control system are reflected by measurable quality characteristics like all of the following EXCEPT:a. workforce...

Which of the following is NOT TRUE regarding kaizen?

Which of the following is NOT TRUE regarding kaizen?a. Kaizen requires substantial investment to fund cutting-edge innovation.b. Kaizen is different than...

Which of the following is NOT a goal in designing a service?

Which of the following is NOT a goal in designing a service?a. The goal is to provide a service whose elements are internally consistent.b. The service...

In the context of process management, _____ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance, whereas _____ implies enhancing performance.

In the context of process management, _____ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to...

Which of the following terms best describes kaizen?

Which of the following terms best describes kaizen?a. Concurrent engineeringb. Continuous improvementc. Innovationd. Statistical process controlAnswer: Continuous...

As design tools, _____ enable the management to study and analyze processes prior to implementation in order to improve quality and operational performance.

As design tools, _____ enable the management to study and analyze processes prior to implementation in order to improve quality and operational performance.a....

Which of the following is NOT one of the three basic components of a service?

Which of the following is NOT one of the three basic components of a service?a. Physical facilities, processes, and proceduresb. Customers' involvementc....

Internal activities are primarily concerned with _____, while external activities require attention to _____.

Internal activities are primarily concerned with _____, while external activities require attention to _____.a. employees; customersb. efficiency; effectivenessc....

Documenting a process involves all of the following EXCEPT:

Documenting a process involves all of the following EXCEPT:a. defining workforce distribution.b. describing how it is performed.c. developing a process...

Rapid changeover from one product to another, rapid response to changing demands, or the ability to produce a wide range of customized services are all examples of:

Rapid changeover from one product to another, rapid response to changing demands, or the ability to produce a wide range of customized services are all...

Most cross-functional business value-creation processes and all support processes are primarily _____.

Most cross-functional business value-creation processes and all support processes are primarily _____.a. service-orientedb. customer-orientedc. supplier-oriented.d....

Which of the following is NOT TRUE of process owners?

Which of the following is NOT TRUE of process owners?a. They are accountable for process performance.b. They have the authority to manage and improve...

Enablers of agility include all of the following EXCEPT:

Enablers of agility include all of the following EXCEPT:a. detachment from customers.b. empowerment of employees as decision makers.c. close supplier...

Which of the following is TRUE?

Which of the following is TRUE?a. Process improvement is more efficiently undertaken within one organizational function.b. Process improvement does not...

Process management consists of:

Process management consists of:a. design, installation, and improvement.b. design, control, and improvement.c. design, control, and standardization.d....

_______ are accountable for process performance.

_______ are accountable for process performance.a. Process managersb. Process ownersc. Process workersd. Process black beltsAnswer: Process Own...

In many companies, value creation processes take the form of _____ temporary work structures that start up, produce products or services, and then shut down.

In many companies, value creation processes take the form of _____ temporary work structures that start up, produce products or services, and then shut...

A graphical representation of a process sequence is known as:

A graphical representation of a process sequence is known as:a. an affinity diagram.b. a Pareto chart.c. a flowchart.d. a control chart.Answer: A...

Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization's strategic goals?

Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization's...

The employees of an insurance firm are given the task of studying the very successful employee training program at a bank. This is an example of:

The employees of an insurance firm are given the task of studying the very successful employee training program at a bank. This is an example of:a. process...

The employees of a manufacturing company who bill customers are involved in a(n) _________ for this manufacturing company.

The employees of a manufacturing company who bill customers are involved in a(n) _________ for this manufacturing company.a. value-creation processb....

Which of the following is TRUE of support processes?

Which of the following is TRUE of support processes?a. Support processes are those that are most important to an organization's value- creation processes.b....

Which of the following is NOT a tool used in lean production?

Which of the following is NOT a tool used in lean production?a. The 5S'sb. Visual controlsc. Efficient layout and standardized workd. Push productionAnswer: Push...

Which of the following is NOT a characteristic of a Six Sigma project?

Which of the following is NOT a characteristic of a Six Sigma project?a. A problem to be solved.b. A process in which the problem exists.c. A customer-panel...

____ refers to rapid changeover of tooling and fixtures in machine shops so that multiple products in smaller batches can be run on the same equipment.

____ refers to rapid changeover of tooling and fixtures in machine shops so that multiple products in smaller batches can be run on the same equipment.a....

A _____ is a _____ of the data from the largest frequency to the smallest.

A _____ is a _____ of the data from the largest frequency to the smallest.a. histogram; scatter diagramb. pareto diagram ; histogramc. scatter diagram;...

_____ is used to interpret scatter diagrams.

_____ is used to interpret scatter diagrams.a. Process mappingb. Benchmarkingc. Statistical correlation analysisd. Cause and effect analysisAnswer: Statistical...

_____ focuses on the elimination of waste in all forms, including defects requiring rework, unnecessary processing steps, unnecessary movement of materials or people, waiting time, excess inventory, and overproduction.

_____ focuses on the elimination of waste in all forms, including defects requiring rework, unnecessary processing steps, unnecessary movement of materials...

Lean approaches focus on:

Lean approaches focus on:a. innovation in product designs.b. the elimination of waste in all forms.c. employee involvement in process designing.d. eliminating...

A _____ is a line graph in which data are plotted over time.

A _____ is a line graph in which data are plotted over time.a. pareto diagramb. run chartc. flowchartd. control chartAnswer: Run ch...

_____ show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret.

_____ show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand...

____ are special types of data collection forms in which the results may be interpreted on the form directly without additional processing.

____ are special types of data collection forms in which the results may be interpreted on the form directly without additional processing.a. Control...

_____ provide clues about the characteristics of the parent population from which a sample is taken.

_____ provide clues about the characteristics of the parent population from which a sample is taken.a. Histogramsb. Pareto analysesc. Scatter diagramsd....

Cause and effect diagrams are used at the _____ stage in DMAIC.

Cause and effect diagrams are used at the _____ stage in DMAIC.a. defineb. measurec. analyzed. controlAnswer: Anal...

Standard operating procedures are used at the _____ stage in DMAIC.

Standard operating procedures are used at the _____ stage in DMAIC.a. defineb. measurec. improved. controlAnswer: Cont...

The commonly used quality tools in the Six Sigma toolbox are referred to by the Japanese as the:

The commonly used quality tools in the Six Sigma toolbox are referred to by the Japanese as the:a. Deming tools.b. Seven QC tools.c. DMAIC tools.d. Sigma...

The sequence of activities or the flow of materials and information in a process are identified in:

The sequence of activities or the flow of materials and information in a process are identified in:a. a process map.b. a histogram.c. a project charter.d....

____ is defined as "that condition (or interrelated set of conditions) having allowed or caused a defect to occur, which once corrected properly, permanently prevents recurrence of the defect in the same, or subsequent, product or service generated by the process."

____ is defined as "that condition (or interrelated set of conditions) having allowed or caused a defect to occur, which once corrected properly, permanently...

____ problems are defined by unsatisfactory performance by a well-specified system.

____ problems are defined by unsatisfactory performance by a well-specified system.a. Conformanceb. Efficiencyc. Process designd. Unstructured perfor...

Efficiency problems:

Efficiency problems:a. involve designing new processes or substantially revising existing processes.b. result from unsatisfactory performance by a poorly...

Which of the following is NOT a tool used in the Define stage of DMAIC?

Which of the following is NOT a tool used in the Define stage of DMAIC?a. Check sheetsb. Cost of quality analysisc. Pareto analysisd. High level process...

Places where defective product is sent to be revised, corrected, reworked, or scrapped are referred to as:

Places where defective product is sent to be revised, corrected, reworked, or scrapped are referred to as:a. correction corners.b. hidden factories.c....

Terms such as "kanban", "single minute exchange of dies", and "visual controls" are most closely associated with:

Terms such as "kanban", "single minute exchange of dies", and "visual controls" are most closely associated with:a. lean production.b. DMAIC methodology.c....

The _____ phase requires an understanding of the causal relationships between process performance and customer value.

The _____ phase requires an understanding of the causal relationships between process performance and customer value.a. defineb. measurec. analyzed. ...

Lean production refers to approaches that originated at:

Lean production refers to approaches that originated at:a. Ford.b. Xerox.c. Motorola.d. Toyota.Answer: F...

In a service context, lean production is referred to as:

In a service context, lean production is referred to as:a. lean operation.b. lean enterprise.c. lean process.d. lean service.Answer: lean enterp...

In Six Sigma terminology, the expectations of customers that matter most to them are known as:

In Six Sigma terminology, the expectations of customers that matter most to them are known as: a. CTQs.b. MBBs.c. DFSs.d. DPUs.Answer: C...

The "5 Why" technique is useful in identifying:

The "5 Why" technique is useful in identifying:a. important symptoms of a problem.b. the importance of a problem.c. a suitable solution to a problem.d....

Focusing on how to maintain improvements occurs in which DMAIC phase?

Focusing on how to maintain improvements occurs in which DMAIC phase?a. Measureb. Analyzec. Improved. ControlAnswer: Cont...

Which phase is the idea-gathering phase of DMAIC?

Which phase is the idea-gathering phase of DMAIC?a. Defineb. Analyzec. Improved. ControlAnswer: Impr...

Identifying CTQs can be an important step in evaluating and prioritizing potential Six Sigma projects. "CTQ" denotes:

Identifying CTQs can be an important step in evaluating and prioritizing potential Six Sigma projects. "CTQ" denotes:a. continuous-total-quality initiative.b....

A change in quality level from 3-sigma to 4-sigma represents a:

A change in quality level from 3-sigma to 4-sigma represents a:a. 1-fold improvement.b. 2-fold improvement.c. 5-fold improvement.d. 10-fold improvement.Answer: 10-fold...

Accomplishment of any improvement that takes an organization to unprecedented levels of performance is known as:

Accomplishment of any improvement that takes an organization to unprecedented levels of performance is known as:a. kaizen.b. a breakthrough.c. a real...

A deviation between what should be happening and what is actually happening that is important enough to make someone think that the deviation ought to be corrected is known as:

A deviation between what should be happening and what is actually happening that is important enough to make someone think that the deviation ought to...

Six Sigma represents a quality level of at most:

Six Sigma represents a quality level of at most:a. 1.5 defects per million opportunities.b. 2.0 defects per million opportunities.c. 3.4 defects per million...

The Six-Sigma problem solving approach contains the phases of:

The Six-Sigma problem solving approach contains the phases of:a. detect, measure, analyze, improve, and control.b. define, measure, analyze, implement,...

Determining the most likely causes of defects occurs during which DMAIC phase?

Determining the most likely causes of defects occurs during which DMAIC phase?a. Defineb. Measurec. Analyzed. ImproveAnswer: Anal...

The most valuable product from a Pareto analysis of the delays caused by breakdowns of machines in an assembly line would be to:

The most valuable product from a Pareto analysis of the delays caused by breakdowns of machines in an assembly line would be to:A. Most time consuming...

Sub activities of requirements elicitation are identification of relevant requirements sources, elicitation of existing requirements and

Sub activities of requirements elicitation are identification of relevant requirements sources, elicitation of existing requirements andA. Decomposition...

Validation answers "did we build it right" T/F

Validation answers "did we build it right"T/FAnswer:&nbs...

The three stages of the systems engineering life cycle model are as follows

The three stages of the systems engineering life cycle model are as followsA. Needs analysis, operational analysis, and disposalB. Requirements analysis,...

The principle objectives of the concept development stage are to

The principle objectives of the concept development stage are toA. Establish there is a valid need for a new systemB. Explore potential system conceptsC....

Two phases that produce the greatest risk reduction

Two phases that produce the greatest risk reductionA. Operations and supportB. Integrations and productionC. Risk assessment and mitigationD. Concept...

Program risk is greatest during the production phase T/F

Program risk is greatest during the production phaseT/FAnswer:&nbs...

What is a benefit of configuration management?

What is a benefit of configuration management?A. Reduces confusion and establishes orderB. Ensures correct product configurationsC. Enhances compliance...

Is it possible for a product to pass system verification and fail validation T/F

Is it possible for a product to pass system verification and fail validation T/FAnswer:&nbs...

If mature technologies and tools exist, what is most likely the probability of failure of the system being designed?

If mature technologies and tools exist, what is most likely the probability of failure of the system being designed?A. HighB. MediumC. LowAnswer:&nbs...

In a process FMEA, there were multiple problems occurring from improper machine set up, what should you do?

In a process FMEA, there were multiple problems occurring from improper machine set up, what should you do?A. Obtain new equipmentB. Eliminate OTJ trainingC....

Which field is aimed at deciding between jobs that should be assigned to humans and jobs that should be assigned to machines?

Which field is aimed at deciding between jobs that should be assigned to humans and jobs that should be assigned to machines?A. Functional allocationB....

The process of determining whether a model or simulation implementation is transformed from one phase of development to another in a way that is consistent with the documented requirements and specifications

The process of determining whether a model or simulation implementation is transformed from one phase of development to another in a way that is consistent...

What topic analyzes the likelihood and severity of a loss?

What topic analyzes the likelihood and severity of a loss?A. ExposureB. RiskC. MishapD. AccidentAnswer:&nbs...

Requirements analysis in general can be expressed in three different ways, often called the three P's. Which is not a P

Requirements analysis in general can be expressed in three different ways, often called the three P's. Which is not a PA. ProductB. PerformanceC. PeopleD....

A G/N/2/4 queue always has

A G/N/2/4 queue always hasA. Exponentially distributed inter arrival timesB. Normal distributed service timesC. Two busy serversD. less than five cus...

Simulation experiments modeling a nonterminating system are often biased by the empty and idle start up conditions. Which is NOT a viable method to deal with initial condition bias

Simulation experiments modeling a nonterminating system are often biased by the empty and idle start up conditions. Which is NOT a viable method to deal...